Data Processors – Commercial Lines, Toronto

Data Processors – Commercial Lines (Full Time Positions)

Comma Recruitment are looking for experienced Data Processors with Commercial Lines experience, advanced typing skills with attention to detail and accuracy, ideally with over 12 months experience working with Commercial Lines products.

Candidates must have a good knowledge of Microsoft Word and Excel with solid IT skills with a general knowledge of Insurance terms, policies and procedures.

Must have the ability to work with minimal supervision in a fast paced environment and show sound decision making when following established policies, procedures and processes.

Candidates must be able to pass Word, Excel and data entry testing and demonstrate prior insurance industry experience.

Please forward resume to [email protected]

Auto Physical Damage Claims Manager

Auto PD Claims Manager

Comma Recruitment are looking for a Manager of Auto Physical Damage Claims. Leading a team of Adjusters and Appraisers responsible for ensuring prompt and equitable settlement of Personal Auto Property Damage claims.

The Manager promotes the technical development of their team and seeks to continuously improve the team culture and establish high levels of employee engagement, responsible for the day to day claims coordination of all Auto Physical Damage claims as well as providing sales and underwriting support in the attainment of new business.

Also handling the large national account programs working closely with clients and broker network.

 

Comma Recruitment are looking for a manager to deliver and exceed on all key performance indicators as it relates to Auto Physical Damage loss development and rental vehicle expenses, claims leakage control and expense management

Training, mentoring and coaching staff to deliver customer service through quality claims handling.

File review and vendor audits, staff appraisals and performance review

 

At Comma Recruitment we are looking for a talented leader with a comprehensive understanding of Personal Auto Physical damage claims handling and Appraisal acquired through a minimum of five years of progressive experience in the insurance industry.

A Solid understanding of Claims Best Practices and Guidelines with strong leadership skills and the ability to lead a team of technical and skilled employees.

Excellent presentation and negotiating skills.

Strong written and verbal communication skills with the ability to deliver critical feedback.

Min 5 years of recent Auto Physical Damage Claims experience preferred with knowledge and experience with the Appraisal and Image desk

Superior time management and organizational skills

CIP or FCIP designation completed or working towards

University degree or College diploma or equivalent

Please forward resume to [email protected]

Underwriting Director – Ontario

Underwriting Director     ( Personal Lines)

Comma Recruitment are looking for a talented Senior Personal Lines Underwriting Manager / Specialist to move into an exciting senior role developing and maintaining an underwriting team to underwrite and service Ontario.

 

The role entails developing, implementing and maintaining control mechanisms and processes to ensure compliance to external and internal policies and requirements

Developing and maintaining effective broker partnerships in the region and relationship building practices between underwriters and brokers

Providing input to the Ontario region’s strategic and tactical plans and directions

Developing, recommending, implementing and maintaining appropriate underwriting and service  policies, practices and continuous improvement initiatives to allow for ease of doing business

Developing, implementing and maintaining a business plan applicable to the underwriting processes

 

Comma Recruitment are looking for a high level Personal lines Underwriter with a minimum of 8 years experience in personal lines, including a minimum of 3 years in a senior or specialized  underwriting role

A University degree and/or active participation in CIP courses or equivalence

Ability to identify new ideas, techniques and opportunities for improvement

A strategic leader, experienced within a broker distribution channel and familiar with market conditions

Previous staff management experience including hiring, performance, and salary management

Ability to lead, influence, direct, negotiate and advise others is required

Ability to develop and deliver verbal/written explanations of information to superiors, peers, brokers , and the regions underwriting team in a well thought out, logical and effective manner

Ability to take evaluated risks or initiate actions to capitalize on opportunities

Ability to manage annual expense plan

Ability to travel as required

 

Please forward resume to [email protected]

Senior Personal Lines Underwriting Specialist – Toronto $65k – $70k

Comma Recruitment are looking for a Senior Personal Lines Underwriting Specialist

Over 5 years progressive experience with at least 2+ in a Senior Personal Lines Underwriting role, must have a great knowledge of Underwriting products and guidelines in Personal Lines, experience in Commercial an asset though not essential.

You will be responsible for the planning and supervision of  Corporate Underwriting projects, implementing corporate strategy and business plans.

Responsible for the research and gathering of technical underwriting information internally and externally

Develop new products and enhancing existing ones, prepare, submit & respond to government filings and mandates

Maintaining relations with government regulatory bodies, industry groups and underwriting vendors and communicating relevant information to internal stakeholders

Monitor underwriting operational processes/procedures in order to identify trends that require corporate underwriting action.

Act as the primary resource for gathering technical underwriting information and feedback from cross functional areas.

Provide technical counsel and coverage intent and wording interpretation to Underwriting and Claims operations.

Act as a technical source in identifying opportunities and challenges as well as any relevant changes in the marketplace/competitive environment.

Ongoing review and revision of underwriting rules and guidelines for various lines of business to ensure competitiveness, profitability and ideal risk selection.

Develop technical underwriting training material, programs and deliver training to underwriting personnel as required to effectively implement changes

Acquire and maintain current knowledge of industry trends, developments, regulatory changes to ensure that company, broker and customer needs are met

Responsible for liaising and communicating with cross-functional areas in order to ensure that Underwriting projects and activities are completed effectively

Compile, organize and analyze various reports for the department and management.

Drill down in analysis to understand problem. Recommend changes to improve performance, and assists with communications and implementation.

Special projects and other duties as assigned, Travel outside the office to industry functions, as required.

Maintains contact with cross functional staff and management as well as, external contact with printing firms, industry contacts, and other external vendors

Required

Minimum 5+  years underwriting experience with knowledge of General Insurance and associated terminology is a must.

Experience in an Underwriting Specialist or Management capacity is preferred

Working towards or completion of CIP

Demonstrated ability to understand and interpret insurance contracts and changes in interpretation as a result of case or statutory law

Strong knowledge of technical underwriting methodologies, rating programs, sources for risk information, and system workflows

Strategic mindset coupled with exceptional analytical and communication skills (oral and written) will allow you to influence and engage others

Previous experience in the development of training materials and facilitation of technical (underwriting) training to staff

Able to work well independently, with minimal supervision and as part of a team.

A self starter, detail oriented with strong organizational skills.

Tact, diplomacy, an ability to maintain confidentiality and a professional presentation and demeanor.

Ability to manage multiple and changing priorities within prescribed timelines.

Able to organize, interpret, and apply data/information from a variety of sources.

Ability to identify and understand customer needs, ensuring a high quality of service is provided.

Proven research, analytical and problem-solving skills.

Ability to foster and build effective working relationships with business areas inside and outside the work unit.

Goal and results oriented.

Working knowledge of Policy Management systems, Windows 2008, Microsoft Office 2007

 

Please forward resume to [email protected]

Bilingual Disability Claims Adjuster : $55 – $70k

Comma Recruitment require a Bilingual Disability Claims Adjudicator – Salary range from $55,000 – $70,000 for senior level.

Adjudicate and manage short and long term disability claims. Provide efficient and timely service to all key stakeholders.

 

Location: Toronto West and Mississauga

Main Accountabilities:

• Review claim forms, medical reports, investigation reports, contract provisions etc. and determine eligibility of claim
• Record inbound/outbound communication
• Provide written and verbal communication to claimants, clients, administrators, doctors, lawyers, other insurers, etc: re: claim inquiries and outcome
• Review claims with Medical Director and Legal Department as required
• Assess waiver of premium eligibility
• Develop and implement return to work strategies
• Interact and develop good relationship with several stakeholders to facilitate best results

 

Competencies:

• 2 – 5 years group claims experience
• Experience adjusting STD/LTD benefit claims
• Excellent written and verbal communication skills
• Bilingualism in French/English is required
• Excellent customer service
• Intermediate skills with Word and Excel
• Ability to multitask in a fast paced, performance driven environment
• Strong planning and organizing skills, with strong attention to detail
• Analytical thinker with proven problem solving skills
• Ability to adapt quickly and comfortably to change
• Good interpersonal skills
• Professional telephone etiquette
• Demonstrates a positive attitude and a desire to succeed
• Strong team player

Please forward resume to [email protected]

Life Insurance Underwriter – $55,000 – $60,000

Life Underwriter

 

Comma Recruitment are looking for a talented Life Underwriter to asses financial and medical information to minimize risk for life, critical illness and disability business.

 

• Underwrite new business using sound underwriting guidelines for morbidity and mortality
• Document underwriting methodology and processes
• Communicate with field associates in answering questions, and/or advising unfavourable decisions
• Coach and mentor underwriting team and act as a technical expert on more difficult underwriting issues

Do you have:

 

• Minimum 3+ years in a similar position
• Knowledge of medical/legal terminology is  required
• Knowledge of disability, life and critical illness underwriting
• Working towards or nearing completion of relevant designations ie LOMA, FLMI, or ALU

 

Please forward resume to [email protected]

Bilingual Personal Lines Underwriter $40,000 – $50,000 + Bonus

Bilingual Personal Lines Underwriter

Comma Recruitment are hiring a Bilingual Personal lines Underwriter for a Mississauga service centre. You will respond to all telephone and email inquiries regarding group home and auto insurance.

Utilizing underwriting skills and judgment to process and underwrite moderately complex files by recognizing and evaluating and minimizing risk, establishing rating criteria and determining policy terms and conditions according to the company’s auto and property underwriting guidelines and within binding authority limits.

• Respond and fulfill existing and prospective customers’ insurance needs in a customer care environment.
• Provide expert customer service and an exceptional client experience.
• Communicate with customers via phone or email in a timely and effective manner.
• Sell (including up-selling and cross-selling) personal lines insurance products to customers across Canada, and obtain prospects , in order to contribute to profitable growth.
• Qualify clients and ensure that sufficient underwriting information is obtained to assess exposure, ensure risk eligibility and rating adequacy.
• Process applications, order and review various reports (MVR, Autoplus, HITS, RCT, etc.), and underwriting questionnaires to determine degree of risk and acceptability of risk. Secure additional information if needed.
• Recommend insurance coverage and suggest/promote alternative products or services.
• Underwrite moderately complex personal lines insurance risks (broker & direct) and process new business transactions, endorsements, renewals and cancellations. Assess and evaluate risks in order to accept, modify, or reject insurance contracts in accordance with company objectives, underwriting policies, standards & procedures, applicable laws & regulations, and within established authority level, in order to develop and retain profitable business.
• Review all relevant claims reports, secure additional information as required, and take appropriate underwriting actions to ensure company standards are upheld.
• Provide technical and underwriting advice to team members.
• Maintain insurance licenses in all provinces where we write business.

 

We’re looking for someone with:

A College Diploma and / or working towards a Chartered Insurance Professional designation

At least 1 year of experience in a similar role

Bilingual in written and spoken English & French.

Excellent written and verbal skills in order to respond to inquiries or complaints.

Ontario OTL license, other provincial/territorial licenses.

Knowledge of personal lines insurance guidelines and products.

Computer literate with good keyboard skills.

Detail oriented multi tasking, using system support tools.

Demonstrate efficiency and priority management skills to meet service standards.

Ability to work in and support a team-based environment.

Must be able to work Monday to Friday between the hours of 11 a.m. and 7 p.m. and be flexible to accommodate a variety of rotating shifts.

Please forward resume to [email protected]

Regional Sales Director – Life Insurance

Comma Recruitment are seeking a talented Regional Sales Director to manage the Independent Sales distribution by enhancing sales and developing and implementing the MGA distribution system for Canada, excluding Quebec for the distribution of our products based upon their marketing strategic plans.

The Sales Director is also responsible for promoting, training and increasing the territory, the sales of life products through our broker distribution channel and for achieving the sales targets established by theVice-President, Sales & Marketing .

Key Activities:

■Recruiting and supporting MGA’s by expanding the company’s businesses by identifying, contacting and negotiating contracts with potential MGA’s, as per the company’s corporate image and requirements.

■Expanding the sale of our products through our agents and representatives

■Promoting within the industry by participating in different life insurance industry activities either as a speaker or a participant in order to represent and promote the company and its products. Taking part in various industry committees in order to represent the company.

■Ensuring that compliance policies related to agent contracting, sales process and service to client is observed throughout the different levels of distribution.

■Participating in different meetings with other departments (Customer Service, Underwriting, Marketing, Contracting ) in the company in order to solve problems and propose solutions in order to assure a great quality of service to the brokers.

 

Knowledge, Qualifications, Skills:

■Life insurance and financial services sales experience, background in management of field force and training

■Excellent interpersonal communication skills, great aptitude and flexibility when negotiating with people or motivating.

■Must have great autonomy and a strong ability to organize own work.

■Planning and results-oriented – must be able to achieve set goals without direct supervision.

■Demonstrated leadership in the capacity to convince MGA’s and advisors to join the company and their advisors to sell our products and the same ability in working with colleagues in Head Office in order to get maximum of cooperation.

■Available to travel across Ontario, Eastern and Western Provinces.

■Excellent computer knowledge and the ability to use and manipulate different tools and software required by this job (Excel, Word, PowerPoint, Life Guide and company software, lap top computer, projector, cell phone, scanner, fax machine, etc).

■Demonstrated capacity for strategic thinking, long-range vision and the ability to lead through empowering direct/indirect reports.

■Proven ability to work under pressure and meet sales targets.

■Team player with the ability to self-motivate and motivate/coach others.

■Ability to make sound decisions balancing the Company’s strategic direction with the field force priorities and objectives.

■Self-motivated to continually broaden professional knowledge, attending industry and financial services seminars/events/functions.

Education and Experience:

■University Degree is preferred.

■Must be licensed as a life underwriter and preferably as a financial planner.

■Must have a minimum of 10 years experience as an advisor, branch manager, wholesaler, trainer, or regional director in the life insurance or financial services industry.

■Leadership experience is a must.

■Bilingualism is a strong asset.

Please forward resume to [email protected]

Multi Line Unit Claims Manager – Mississauga

 

Insurance Jobs in the Greater Toronto Area.

Comma Recruitment are hiring a Multi Line Unit Claims Manager to lead a team of telephone adjusters in Mississauga.

You will be responsible for leading the team by providing leadership, technical expertise to ensure efficient and effective work processes, quality service and development of continuous improvements.  Directing resources within budget allocation and ensures adherence to corporate policies and standards in order to reach and exceed the department goals.

 

Major Duties

•Contribute to the achieving of corporate and regional objectives by assessing team performance and ensuring loss processing quality and standards. Ensure procedures and productivity compliance is in accordance to corporate standards.

•Provides leadership and manage the operations of the Unit to achieve key business goals. Monitors and participates in Unit activities and reports on progress.

•Assumes responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients. This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in Unit objectives; continuously keeping all staff informed of changes or new directions; and soliciting feedback regarding operations.

•Making sure to meet customer service quality standards to obtain fair loss settlement in line with corporate standards.

•Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims. Resolves complex claims related issues and/or escalates problems according to company policies. Ensures that corporate policies, claims standards, and procedures are followed

•Audits staff files and provides feedback and/or training as determined by this exercise

•Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness Participate in the budget making, follow-up and make other service management reports incompliance with objectives to achieve.

•Remains current with industry trends, technical developments, services, and products.

 

Requirements:

•Minimum 2 years experience at supervisory/manager level or team leader

•Multi Line Claims Adjusting experience

•Leadership skills including ability to motivate and coach staff to deliver results

•Strong technical skills in automobile claims

•knowledge of Property would be an asset

•Analytical skills to deal with policy, legal and regulatory interpretation and implementation

•Strong communication and customer service skills

•Previous claims handling experience in the property damage field preferred

•Experience working in a contact centre environment and exposure to call center systems such as Symposium would be an asset

Please forward resume to [email protected]

Claims Manager – Auto PD

Claims Manager – Auto PD – Mississauga

Experienced Auto PD adjuster, ideally with 5 years adjusting and experience in a supervisory or management position.

• Deliver and exceed on all key performance indicators as it relates to Auto Physical Damage loss development and rental vehicle expenses, claims leakage control and expense management

• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations in relation to Auto Physical Damage Claims.

• Champion employee engagement by creating a positive working environment and building a highly motivated, completely engaged team.

• Achieve customer satisfaction ratings by coaching and developing staff to deliver awesome customer service through quality claims handling.

• Participate and / or lead vendor audits and ensure completion

• Produce audit reports and provide feedback on Commercial Accounts/ preferred vendors

• Ensure action plans are in place when circumstances dictate

• Completion of monthly open & closed file reviews

• Provide Functional Leader with monthly progress reports and updates

 

What you bring to this role:

 

A comprehensive understanding of Personal and Commercial Auto Physical damage claims handling acquired through a minimum of five years of progressive experience in the insurance industry.

• Solid understanding of Claims Best Practices and Guidelines

• Strong leadership skills with the ability to lead a team of technical and skilled employees.

• A demonstrated desire for continuous improvement and learning.

• Good cross-functional relationship skills used to develop, maintain and influence relationships with Corporate Partners, internal and external business partners.

• Excellent presentation and negotiating skills.

• Strong written and verbal communication skills with the ability to deliver critical feedback.

• Min 5 years of recent Auto Physical Damage Claims experience preferred

• Superior time management and organizational skills

• CIP or FCIP designation completed

• University degree or College diploma or equivalent

 

Please forward resume to [email protected]

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