Multi Line Unit Claims Manager – Mississauga

November 13, 2012 by  
Filed under Jobs


Insurance Jobs in the Greater Toronto Area.

Comma Recruitment are hiring a Multi Line Unit Claims Manager to lead a team of telephone adjusters in Mississauga.

You will be responsible for leading the team by providing leadership, technical expertise to ensure efficient and effective work processes, quality service and development of continuous improvements.  Directing resources within budget allocation and ensures adherence to corporate policies and standards in order to reach and exceed the department goals.


Major Duties

•Contribute to the achieving of corporate and regional objectives by assessing team performance and ensuring loss processing quality and standards. Ensure procedures and productivity compliance is in accordance to corporate standards.

•Provides leadership and manage the operations of the Unit to achieve key business goals. Monitors and participates in Unit activities and reports on progress.

•Assumes responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients. This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in Unit objectives; continuously keeping all staff informed of changes or new directions; and soliciting feedback regarding operations.

•Making sure to meet customer service quality standards to obtain fair loss settlement in line with corporate standards.

•Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims. Resolves complex claims related issues and/or escalates problems according to company policies. Ensures that corporate policies, claims standards, and procedures are followed

•Audits staff files and provides feedback and/or training as determined by this exercise

•Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness Participate in the budget making, follow-up and make other service management reports incompliance with objectives to achieve.

•Remains current with industry trends, technical developments, services, and products.



•Minimum 2 years experience at supervisory/manager level or team leader

•Multi Line Claims Adjusting experience

•Leadership skills including ability to motivate and coach staff to deliver results

•Strong technical skills in automobile claims

•knowledge of Property would be an asset

•Analytical skills to deal with policy, legal and regulatory interpretation and implementation

•Strong communication and customer service skills

•Previous claims handling experience in the property damage field preferred

•Experience working in a contact centre environment and exposure to call center systems such as Symposium would be an asset

Please forward resume to [email protected]

Claims Manager – Auto PD

November 9, 2012 by  
Filed under Jobs

Claims Manager – Auto PD – Mississauga

Experienced Auto PD adjuster, ideally with 5 years adjusting and experience in a supervisory or management position.

• Deliver and exceed on all key performance indicators as it relates to Auto Physical Damage loss development and rental vehicle expenses, claims leakage control and expense management

• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations in relation to Auto Physical Damage Claims.

• Champion employee engagement by creating a positive working environment and building a highly motivated, completely engaged team.

• Achieve customer satisfaction ratings by coaching and developing staff to deliver awesome customer service through quality claims handling.

• Participate and / or lead vendor audits and ensure completion

• Produce audit reports and provide feedback on Commercial Accounts/ preferred vendors

• Ensure action plans are in place when circumstances dictate

• Completion of monthly open & closed file reviews

• Provide Functional Leader with monthly progress reports and updates


What you bring to this role:


A comprehensive understanding of Personal and Commercial Auto Physical damage claims handling acquired through a minimum of five years of progressive experience in the insurance industry.

• Solid understanding of Claims Best Practices and Guidelines

• Strong leadership skills with the ability to lead a team of technical and skilled employees.

• A demonstrated desire for continuous improvement and learning.

• Good cross-functional relationship skills used to develop, maintain and influence relationships with Corporate Partners, internal and external business partners.

• Excellent presentation and negotiating skills.

• Strong written and verbal communication skills with the ability to deliver critical feedback.

• Min 5 years of recent Auto Physical Damage Claims experience preferred

• Superior time management and organizational skills

• CIP or FCIP designation completed

• University degree or College diploma or equivalent


Please forward resume to [email protected]

Property Road Adjuster – Commercial Claims

November 8, 2012 by  
Filed under Jobs

•Investigate relatively complex commercial and some personal lines property claims in a timely and respectful manner through communication with customers, appraisers, adjusters and any other related parties

•Collect reports and statements to determine liability and coverage

•Develop an action plan for conducting investigations

•Negotiate with customers, claimants, lawyers, and insurance clients to settle claims

•Attends court proceedings, hearings or alternative dispute resolutions, as required, to provide information on claims

•Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services

•Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness

Your skills:

•A college diploma or a university degree preferred (or equivalent business experience)

•Completed or are working toward a Chartered Insurance Professional (CIP) designation

•3 to 7 years of claims handling experience

•Strong customer service and written communication skills

•Technical expertise as acquired through direct Commercial Claims field experience, in the investigation, assessment and settlement of commercial and personal lines property claims

•Expertise in personal lines and commercial lines products

•Must possess a valid driver’s license with a good driving record

•Ability to travel on short notice


Please forward resume to [email protected]