Intake Coordinator – IME

January 24, 2024 by  
Filed under Jobs

Comma Recruitment are looking for an Intake Coordinator, primarily responsible for receiving referrals
directly from customers across all business segments, auto-insurance, life and health insurance, medical
legal and employer.

The Intake Coordinator must input customer and evaluee information into our operating system, assign
the case to an appropriate medical assessor, coordinate and schedule the appointment, and manage the
customer. The role also involves coordinating any needed referral review or clinical review services, as
well as communicating directly with both customers and assessors.

The duties of the Intake Coordinator must be provided within set timelines. The role involves a variety of
supportive and administrative activities in a fast-paced, time-sensitive medical assessment environment.
The job entails knowledge of our assessor panel, knowledge of different types of medical disciplines, the
ability to remain organized with schedules, and the ability to coordinate appointments, which may
include ancillary service arrangements or bookings, to best meet the needs of the customer and
The role also involves a quality assurance element in that the successful applicant must review the
referral details to ensure there are no blatant errors in the type of assessor being requested or the types
of questions being submitted. The Intake Coordinator will scrutinize key elements of the referral
information prior to proceeding with scheduling of appointments. Please note that duties and
responsibilities are subject to change based on day-to-day business needs and operational changes in
• Relevant experience in an Intake Coordination role is required
• Experience with the SABS, Motor Vehicle Accident Claims, Personal Injury cases
• Strong communication skills, both written and verbal.
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Extensive knowledge of medical terminology and medical disciplines
• Strong problem solving, decision making, critical thinking, and multitasking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude; experience with
Smart Simple and/or eClaims Workflow would be an asset
• Demonstrated ability to type a minimum of 35 W.P.M.
• Must possess strong tendencies for accuracy and attention to detail
• Demonstrated ability to work independently, prioritize work activities and manage time
• Solid working knowledge of PIPEDA/PHIPA and best practices

Essential Duties and Responsibilities include:
Receive, review and enter new referrals for Independent Medical exams, Book, confirm, cancel, make all
appointment arrangements for Independent Exams in accordance with Service Level Agreements
Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment
changes, and receipt of medical records and/or images
Create and process confirmation letters of scheduled appointments, prompt response to incoming calls,
e-mails and faxes from assessors or clients
Communicate clearly with clients, assessors, and examinees
Book ancillary services (interpreters, chaperones, transportation)
Perform miscellaneous job-related duties as assigned
We offer a wonderful working environment, a full time salaried role with training and ongoing
mentoring, opportunity to work with industry experts and opportunities for growth and professional

Please forward resume to [email protected]

P&C Underwriter– Special Risk, MGA

January 12, 2024 by  
Filed under Jobs

The Special Risks Underwriter is responsible for the evaluation and servicing of unique accounts within the Property and Casualty segment of Specialty Risk


Responsible for the successful management and pricing of designated portfolio of Property and Casualty accounts.

  • Maintain the long term profitability of a P&C portfolio. Grow and develop new P&C business
  • Execute risk selection decisions within the assigned authority and in accordance to corporate guidelines for correct pricing techniques.
  • Refer and redirect requests for risk selection for unique or unusual risks beyond personal authority, along with recommendations.
  • Develop contract wording for new product proposals and business plans.
  • Review and manage existing contracts to ensure products and service are delivered in the most effective manner to achieve profit and growth objectives
  • Collaborate with and support other areas of the Specialty Risk team in the development of new business, products and pricing strategies to achieve profitable growth.
  • Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.
  • Develop and maintain a knowledge and understanding of company operations and procedures, including demographic, economic, and social characteristics to increase market share.
  • Participate in the development of new business, renewals and contribute to corporate objectives and assist in the presentation of proposals as required.
  • Work collaboratively with Supervisors and/or Managers on special projects and assignments requiring advanced technical skills and knowledge when required.


  • Proficient in creating and understanding contract wordings; proficiency in the use of Microsoft Word.
  • 2 + years of commercial underwriting with experience in special risks or the hard to place market
  • MGA Underwriting or MGA Business Development experience is preferred
  • Accurate and detail oriented.
  • Commitment to high standards of performance and goals.
  • Strong verbal and written communication skills.
  • Demonstrated presentation skills.
  • Ability to foster and build good working relationships with brokers, customers and business areas inside and outside the work unit
  • Ability to influence decisions and gain agreement and/or support on sensitive issues
  • Strong analytical and decision-making skills.
  • Existing relationships within the industry are valued.
  • Broad knowledge and understanding of underwriting discipline.
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Advanced knowledge of Microsoft Office.
  • Completion of the CIP/FCIP designation an asset.

    Please forward resume to [email protected]


Commercial Account Executive, Hybrid home /office

January 10, 2024 by  
Filed under Jobs

Comma Recruitment is looking for a talented Commercial Account Executive to join our highly
successful and growing team. The candidate will be responsible growing an assigned book of
business, as well as building strong client relationships.

Help to build the continued growth for Commercial Lines; a successful candidate will be both
knowledgeable and professional.
• Responsible for marketing, selling new business and growing an assigned book of
business; working efficiently and professionally with leads to surpass new business
• Build client relationships with ability to identify their needs and mitigate risks
• Accountable to meet business retention goals
• Create relationships with insurance company representatives, understanding market
appetites and where business can be effectively placed to meet our goals
• Continuously improve your technical and market knowledge through ongoing training &
• Maintain a strong work ethic with a total commitment to success each and every day
• Utilizing own contacts and leads is welcomed although quality leads will also be
Work for a forward-thinking employer that provides:
• Great learning and growth opportunities
• Work / life balance with informal flexibility on working hours
• Social and industry related events
• A progressive and team-based culture
• Excellent package including base salary, opportunity for commissions and bonuses as
well as first class benefits, pension and vacation plan
We offer:
• Competitive compensation and Benefits Package
• Professional Development Courses and Designations
• Opportunity to work with an experienced and respected team of insurance professionals


• Minimum 1+ years commercial insurance experience, 3+ for senior sales roles
• R.I.B.O designation required; C.A.I.B or CIP would be an asset
• Professional level understanding of policy wordings and coverages
• Experience in presenting to new businesses, closing new sales
• Attention to detail, time management and a professional demeanor
• Skills in Outlook, Excel, and Microsoft word. Experience with EPIC as a broker management
system is a bonus
• Ability to work as a team to accomplish mutual goals

Please forward resume to [email protected]

Bilingual Service Broker – Personal Lines

January 6, 2024 by  
Filed under Jobs

Comma Recruitment is looking for a Bilingual ( French and English ) Personal Lines Service broker to manage your own book of business, working directly with clients in delivering world-class customer service.

Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all.

  • Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
  • Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
  • Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
  • Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
  • Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.

Comma Recruitment are looking for the following qualities:

  • Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize efficiently which allows you to exceed client expectations every time!
  • Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues – people love working with you, and you with them.
  • Comprehensive and effective verbal/written communication skills.
  • Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
  • Highly tech-savvy, with an ability to learn new systems, tools and processes.

Education & Experience

  • 2+ years of Personal Lines experience, ideally within a brokerage environment.
  • Licensing in good standing.
  • Bilingual French and English, must have the ability to communicate in both languages, written and verbal.
  • Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc) highly preferred.
  • Knowledge of EPIC considered a strong asset.


We offer a superb package including base salary plus bonuses, pension, benefits and vacation plan.

We offer unique office and remote work arrangements with flexible hours.

Please forward resume to [email protected]

Quality Assurance Coordinator

January 4, 2024 by  
Filed under Jobs

Comma Recruitment is looking for a talented QA for a Quality Assurance Coordinator role that reports to the Manager, Client Services.

The Quality Assurance Coordinator is responsible for ensuring the provision of quality services to the clients of the Assessment Division, including auto and disability insurers, employers, law firms and government agencies across Canada.

Utilizing their skills and experience in the medical, functional, psychological and vocational assessment realm, and knowledge of applicable insurance legislation, policies and regulatory guidelines to deliver assessment services/reports of the highest quality, in a timely manner and within the scope of each referral.

  • Provide Quality Assurance for IE and IME reports, including proof-reading medical, psychological, functional and vocational reports for all clients (insurers, employers, government, legal) for consistency, completeness, accuracy, spelling, grammar and compliance with the SABS and STD/LTD and employer policies, and ensuring delivery to clients within our standard timeframes and/or client SLAs; liaising with assessors/report authors to provide feedback/comments/suggestions to enhance clarity of reports and ensure adherence to mandate/scope of referral.
  • Logs/Notes – SmartSimple & tracking sheets – regular updates;
  • Liaising with adjusters, case managers and other clients, as well as healthcare professionals, physicians and other assessors to provide concise information in a timely manner and to meet customer service standards in order to facilitate optimal outcomes; including communicating report/QA status and any variance to expectations (e.g. delays, changes to assessors, assessments, etc).
  • Interpreting short/long-term disability policies, Ontario auto accident benefits legislation (SABS) and other legislative and regulatory guidelines as applicable to each individual case;
  • Other duties as assigned

Success in this role will require the following core qualifications and skills:

  • Min. of 3 years experience in a healthcare/third party medical assessment environment.
  • Strong team player with well-developed negotiating and influencing skills.
  • Good communication, interpersonal and customer service skills.
  • Good organizational, prioritization skills, accountability and attention to detail.
  • Knowledge of MS Office applications (Word, Excel, Outlook, SharePoint) and other software/platforms including SmartSimple and SecureDocs
  • Embracing our core values; Quality & Excellence, Customer-Centric, Accessible & Supportive
  • Analytical skills – systematic approach to formulate logical and objective approaches, maximize efficiencies and minimize duplication of effort.
  • Reputation for accountability and for delivery of high quality results within tight deadlines.
  • Other helpful characteristics and competencies include: team player; ability to see projects through to completion (follow-through); tenacity and perseverance; flexibility/adaptability; calm under pressure; enthusiasm; openness to feedback; listening skills; creativity/idea & solution-oriented

Please forward resume to [email protected]