Quality Assurance Specialist, Assessment Division  – Mississauga

January 30, 2020 by  
Filed under Jobs

Reporting to the Senior VP & Managing Director, Assessment Division, this permanent, full-time position is responsible for ensuring high quality services are delivered to our clients including auto and disability insurers, employers, law firms and government agencies across Canada.

Comma Recruitment are looking for knowledge of applicable insurance legislation, policies and regulatory guidelines is essential in order to deliver assessment services and reports of the highest quality, in a timely manner and within with the scope of each referral.

What we stand for

Core values are our guiding principles because they form a solid core of who we are, what we believe, and who you are and want to be going forward.

Quality and Excellence: a commitment to being the best and/or delivering the best.

Customer Centric: deliver customer service that provides a positive experience, is in line with an understanding customer’s needs and desire to win their loyalty.

Accessible and Supportive: safe environment that creates support for learning

Respect and Integrity: honesty and transparency in thought, communication, and action

Comma Recruitment are looking for a consummate professional with a minimum 3 years’ experience in a similar role within the medical-legal field, specifically reviewing medical, functional, psychological and vocational assessment reports, and knowledge of applicable insurance legislation, policies and regulatory guidelines to deliver assessment services/reports of the highest quality, in a timely manner and within with the scope of each referral.

You are customer centric and strive to provide best-in-class service to clients, combined with superior communication, prioritization and organizational skills.

You excel working in a dynamic, collaborative and agile environment, always looking to innovate and grow.  You are a team player with excellent interpersonal skills. You are comfortable in a fast paced environment and able to work within tight deadlines, delivering high quality results through your superior analytical skills, keen attention to detail and knack for problem solving.

You are aligned with our core values and identify with a number of behaviours that are integral to our culture and to our success:

Achieving:  the desire and drive to continually learn and extend our reach

Accountability: taking 100% responsibility and making and keeping clear agreements

Authenticity: creating a culture of mutual respect and civility while being genuine and fair

Awareness: using logic and intuitiveness equally in the decision-making process Appreciation: expressing gratitude and building on the positive


What you bring

Thorough understanding of the Quality Assurance process, including proof-reading medical,  psychological, functional and vocational reports for consistency, completeness, accuracy,  spelling and grammar, all within assessors’ professional scope and mandate of specific referral.

Knowledge of medical terminology, transcription and/or editing

Knowledge of relevant legislation as it relates to key customers; knowledge of the Statutory Accident Benefits Schedule (SABS) is mandatory.

Superior computer skills, including proficiency with MS Word, Excel and Adobe.

Experience with SmartSimple, SecureDocs and HCAI is an asset.

Experience in catastrophic claims and AMA Guides preferred.

Experience in liaising with adjusters, medical experts/assessors, employers, and legal representatives to meet customer service standards and achieve optimal outcomes.

Please forward resume to [email protected]