Service Centre Manager – Ottawa $85 – $95,000 + Excellent Performance Bonus

Comma Recruitment are looking for a Service Centre Manager with a natural flair for mentoring and motivating a team  of service staff and adjusters, including managers and team leaders.

You must be able to maintain a strong customer focused approach while advising on solutions for internal and external sources.

As a Claims Manager in the Claims Service Centre, you will manage the day-to-day operations of the Auto Physical Damage Claims Units to meet business goals and customer service expectations.

You will:

Proactively manage workflow and resources of the Ottawa Claims Service Centre to achieve regional goals and exceed customer expectations.

Handle escalated client and broker calls when necessary.

Participate in the development and implementation of business plans and manage day-to-day operations to achieve key business goals

Assist the Director to develop policies, strategies, budgets, and long term and short term plans to facilitate ongoing work, process improvement, customer relations and other functions.

Monitor financial performance and productivity and report monthly to appropriate stakeholders on progress towards specific goals and objectives

Develop, recommend, and implement strategies for loss containment and increased salvage and subrogation returns to improve region’s loss ratios.

Provide effective leadership by motivating staff, coaching and mentoring subordinates, performance management, continuous learning and career development for managers and other staff.  Also responsible for hiring and terminations.

Develop, recommend, and implement management and/or organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements.

Act in a consultative and advisory capacity on claims matters such as: policy interpretation and settlement negotiation to help resolve claims related issues.

Maintain a respectful and productive business relationship with vendors, service providers, and internal client groups.

 

Comma Recruitment require an experienced leader with:

College diploma or university degree

Completed or are working toward a Chartered Insurance Professional (CIP) designation

A minimum of two years in a management function

Excellent communication and interpersonal skills with all levels of staff, internal and external customers.

Experience in coaching and developing staff

Proficiency in a variety of PC software

Proven leadership skills

Excellent customer service skills

Demonstrated knowledge of Auto Physical Damage line of business / Auto Claims

 

Please forward resume to [email protected]

Commercial Auto Underwriter – GTA

Commercial Auto Underwriter

Comma Recruitment are looking for a talented Commercial Auto Underwriter, ideally with 5+ years experience, the role is focused on maximizing broker satisfaction.

It requires demonstrated underwriting abilities in support of high, small and simple business exceptions, all within a broader authority level. Be accountable or production goals and targets and be expected to deliver an exceptional broker experience.

 

Some of the duties include:

·         Review, underwrite and enter Commercial Lines business including renewals, new business and  endorsements for low to medium complexity

·         Post claims underwrite (i.e. loss reports)

·         Quote and authorize business within corporate guidelines and individual authority levels

·         Respond to broker inquiries in regards to making modification to policies

·         Communicating and negotiation coverage and price with brokers within capping and deviation authority level limits

·         Be able to resolve technical and UW issues of medium complexity, including authority escalations

 

·         Comma Recruitment require a CIP designation or working towards

·         5 years progressive Commercial Auto insurance underwriting experience

·         Strong negotiation skills

·         Increased sales acumen

·         Sound underwriting judgment

·         Demonstrate leadership capabilities

·         Drive the Business – think strategically, make effective decisions

·         Know the Customer – build trust and strengthen operations relationship

·         Win with People – communicate with impact, lead and develop skills and knowledge of all those you come in contact with on a daily basis

·         Foster collaboration between teams and between underwriting and other business units

·         Excellent oral and written communication skills

·         Excellent decision making and analytical skills

·         Organized and strong time management skills

Please forward resume to [email protected]

Intermediate and Senior Property Field Claims Adjusters – Toronto and Niagara

Intermediate and Senior Property Field Claims Adjusters – Toronto and Niagara

Comma Recruitment are looking for experienced residential property claims adjusters to investigate, negotiate and settle relatively complex property claims through communication with customers, appraisers, adjusters and any other related parties

Ideally 3-5 years claims experience with knowledge of Property Claims.

Collect reports and statements to determine liability and coverage

Develop an action plan for conducting investigations

Negotiate with customers, claimants, lawyers, and insurance clients to settle claims

Attends court proceedings, hearings or alternative dispute resolutions, as required, to provide information on claims

Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services

Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness

Comma Recruitment are looking for candidates with college diploma or a university degree preferred (or equivalent business experience)

Completed or are working toward a Chartered Insurance Professional (CIP) designation

3 -5  years of claims handling experience, Senior positions available for adjusters with more experience handling complex claims

Strong customer service and written communication skills

Technical expertise at least partly acquired through direct field experience, in the investigation, assessment and settlement of property casualty claims

Must possess a valid driver’s license with a good driving record, positions available throughout GTA and Niagara region

Please forward resume to [email protected]

Bilingual Customer Service Specialists – Toronto, Full Time

Comma Recruitment are looking for experienced call center specialists to work with incoming calls dealing with HR, payroll and benefits. Experience or knowledge in these areas is not required although it is a great advantage.

Excellent salary, full time role will include benefits and vacation package and bonuses

Your role will involve:

– Handling incoming calls in both French and English

– Execute Customer Issue Resolution and ensures that proper documentation and follow up takes place

– Executes the handling of Customer Escalated calls through the supervisor line

– Supports Client Manager in researching client escalations.

– Executes the tailoring and delivery of Customer Service client specific training

– Executes the maintenance of Customer Service Desktop tools

– Identifies process improvements based on escalation analysis results

– Monitors and manages customer escalations for offshore and off-phone work

 

Desired Skills and Experience

– Proficiency with Customer Service Desktop tools

– Fully fluent in both French and English

– Interpreting client requirements documents

– Call Center operations and technology

– Systems, Internet and Telephony Environment

– Customer Service Principles

– Regulatory and legislative knowledge

– Delivery model and best practices

– Bachelor’s degree or work experience required

– Previous benefits, HR or payroll knowledge highly desirable

– Call center operations experience

 

Please forward resume to [email protected]

Business Development – Belleville – $50 – $60K

 

Comma Recruitment are looking for talented Business Development candidates for an Insurance Agency.  You will be required to:

Generate new business

Develop key relationships and contacts

Participate in valuable business and community events.

 

If you are a bright and talented salesperson and are ready to take your sales career to the next level;

Are highly motivated to succeed in sales;

Have a proven track record of success;

Have above average interpersonal skills

Can easily build strong relationships, and

Either have a General Insurance License or are willing to obtain one.

 

Training and development provided for anyone looking  for a challenging and rewarding sales career with an industry leader that offers an outstanding compensation package with a bonus plan, comprehensive training, career development opportunities, an exceptional reward and recognition program, and flexible benefits

Please forward resume to [email protected]

Intermediate Life and Critical Illness Underwriter – $40,000 – $50,000

Intermediate Life and Critical Illness Underwriter  – Mississauga

 

The successful candidate will be responsible for sound and accurate assessment of medical and financial information to minimize risk exposure for life & critical illness business.

Comma Recruitment require you to underwrite new business using sound underwriting guidelines for morbidity and mortality within service standards in accordance with company guidelines

Work within assigned authority for position along with reinsurance guidelines

Document underwriting methodology and processes

Communicate with field associates in answering questions, and/or advising unfavorable decisions

Coach and mentor junior underwriting team and act as a technical expert on more difficult underwriting issues

Support and provide feedback to the Director in the development of new guidelines and finding efficiencies

 

REQUIREMENTS/ EXPERIENCE:

Some Knowledge of medical/legal terminology is required

Insurance Background & Knowledge of all lines preferred but not required

Community college diploma or university degree is an asset

Working towards or nearing completion of LOMA, FLMI, and ALU designations

Bilingual an asset though not essential

Ability to think logically and analytically

Sound judgment and decision making skills

High accuracy level and attention to detail

Strong Team Player and self-starter

Ability to make sound decisions

Strong time management and organizational skills

Excellent verbal and written communication skills

Ability to multi-task in a fast-paced environment

Eagerness to learn and be self-motivated to develop a career path in Underwriting

Must be computer literate, strong computer skills within a Windows environment

Flexibility with working hours

 

More senior candidates will also be considered and salary will be commensurate with experience

Please forward resume to [email protected]