Personal Lines Team Lead

April 30, 2024 by  
Filed under Jobs

Job Description

Comma Recruitment are looking for a Personal Lines Team Lead to contribute to the success of our business by participating in regional business plan objectives and by committing to individual and team objectives.

  • ​Determine objectives for direct reports, assign responsibilities, provide guidance and feedback regarding performance.
  • Facilitate continuous learning, career development, and succession planning.
  • Provide effective leadership by continuously keeping your team informed on changes/results and share accountability for the overall performance, productivity and engagement.
  • Evaluate staff performance and prepare formal Performance Reviews.
  • Perform quality reviews on team members to record staff development
  • Develop respectful and successful working relationships with our staff and branches.
  • Liaise with other underwriting managers, corporate underwriting and claims management on technical and administrative issues.
  • Ensure adherence to corporate underwriting standards and procedures.


  • Must have a Registered Insurance Brokers of Ontario license in good standing (RIBO) – CIP or CAIB certification is an asset
  • Sound knowledge of the insurance industry, policies and products
  • 5+ years’ experience as a Personal Lines Account Manager and/or leadership experience
  • Excellent Customer Service, Communication and Computer skills with Microsoft Office experience.
  • Ability to work as a team and work well under pressure
  • Superior organizational, verbal and written communication skills
  • Knowledge of Power Broker and Applied Rating (Compu-Quote) is an asset
  • Must be able to work from our offices 5 days a week

We offer:

  • Excellent salary and bonus structure
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site gym
  • Paid time off
  • Tuition reimbursement
  • Vision care

 Please forward resume to [email protected]



Personal Lines High Net Worth Account Manager

April 30, 2024 by  
Filed under Jobs

Comma Recruitment are looking for a talented Personal Lines High Net Worth Account Manager

We have a flexible work environment and offer a competitive salary, strong benefits and vacation package, work from home flexibility and amazing perks and bonuses.

Looking for 5+ years personal lines experience with strong experience managing a book of high net worth personal lines accounts, excellent team communication skills, is highly motivated and detail oriented.

Primary Duties

  • Respond to all client inquiries in a timely manner
  • Review, analyze and counsel coverages, identifying any discrepancies on book of business
  • Process and/or review all transactions
  • Manage client policy renewals as well as re-market existing clients
  • Cross-sell/upgrade existing coverage and/or present additional coverages as needed
  • Evaluate policy coverage terms and limits relative to client needs and risk profile
  • Manage and service books of business for VIP clients with “white glove” service
  • Maintain professional relationships with clients and underwriters


  • RIBO Licensed
  • Working towards or have CIP or CAIB
  • Experience with high net worth insurance carriers such as Chubb, Intact Prestige, Aviva Ovation and Northbridge Onyx
  • 5+ years’ experience in Personal Lines, included client facing and knowledge in high net worth carriers
  • 3+ years’ experience in managing and servicing a High Net Worth Personal Lines book of business
  • Strong organizational skills and attention to detail
  • Positive attitude with outstanding interpersonal and communication (oral & written) skills
  • Must be able to work in office or a hybrid work model



We offer a wonderful benefits and vacation package that covers:

  • Medical Benefit
  • Dental Care
  • Vision Care
  • Disability Insurance
  • Extended Health Care

Other exciting perks include

  • On-site gym
  • Company Events
  • Company provided coffee, tea, snacks, fruit


Please forward resume to [email protected]

Senior Bodily Injury Examiner

April 19, 2024 by  
Filed under Jobs

Comma Recruitment are looking for a Senior Bodily Injury Examiner, responsible for the investigation, quantification, analysis, adjustment and settlement of complex property and casualty claims in excess of $250k

This role will focus on quality and customer service, by assessing and assigning the appropriate expert and vendor to each claim. The adjustment will be conducted in an efficient and effective manner to control the indemnity, spend and expenses without compromising the delivery of superior customer service. This includes establishing prompt relationships with insured members, detailed investigation of coverage, liability, and quantum, ensuring fiduciary and contractual compliance, and adhering to organization service standards, operational targets, and core competencies.

  1. Delivers a superior customer experience by responding to all general inquires, initiating and maintain contact with insured members, and assisting with commodity claims overflow.
  2. Responsible for confirming coverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, investigation of questionable claims, studying case law for liability and benefit determination, completing contractual coverage analysis, and assessing quantum, reviewing subrogation opportunities, negotiating, and resolving severity casualty matters.
  3. Maintains quality service and adheres to organizational standards while dealing with all aspects of file handling including reserving, expense and loss control, liability assessments, and creating defined disposition plans for future handling leading to file closure.
  4. Controls and directs work performed by outside experts, medical practitioners, lawyers, and service providers to completion.
  5. Represents stakeholders in a professional manner at meetings, court hearings, mediations, and other information gatherings forums with a view of resolution and/or settlement when appropriate.
  6. Maintains confidentiality of claims information at all times to protect operations and insured members.
  7. Responsible for data integrity, issuance of payments to vendors, insureds, and experts and for maintaining well-organized claim files while ensuring accuracy of data input.
  8. Adheres to partner’s guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
  9. Actively participates in coaching and training sessions and collaborates with team members and management.
  10. Takes an active role in creating an environment of continuous improvement of work efficiencies and highlighting value work.

Performs other duties within competence, as assigned.

Comma Recruitment are looking for:

  1. CIP designation.
  2. Ability to hold an adjuster’s license.
  3. Thorough knowledge of the property and casualty industry
  4. 5+ years of experience in casualty claims handling including litigation file management; experience in handling losses more than $250,000 Residential construction experience an asset.
  5. Knowledge of medical rehabilitation concepts and medical
  6. Case law knowledge
  7. Superior investigation and negotiations skills
  8. Excellent communication skills verbal and written to effectively work with internal and external stakeholders.
  9. Superior organizational skills to manage competing priorities, including project management skills.
  10. Ability to learn and adapt in a fast-paced environment including working with various computer programs, databases, and software.
  11. Ability to work independently and as part of collaborative team environment.

Working Conditions:

  1. Hybrid Working Environment with consideration to hours of operations.
  2. May be required to work overtime / May be required to travel.

Please forward resume to [email protected]

Project Manager, Restoration

April 1, 2024 by  
Filed under Jobs

Comma Recruitment is looking for a talented and experienced Project Manager for a leading
GTA restoration firm.

• Coordinate and manage projects from initiation to completion, ensuring adherence to
project timelines and deliverables
• Prepare reports, analysis and design, plans, details and specifications for additions,
modifications and renovations to Residential, Commercial and Industrial buildings
• Develop and maintain project plans, including task assignments, timelines, and resource
• Prepare project schedules and maintain timeline of the projects
• Monitor project progress and identify potential risks or issues, implementing mitigation
strategies as needed
• Conduct regular project status meetings and prepare reports – Assist in the development
of project documentation, such as project charters, requirements documents, and
status reports
• Collect and analyze data to measure project performance and identify areas for

Comma Recruitment is looking for 3 + year work experience as a project manager or
similar with proven experience as a Project Manager

Knowledge of Building Restoration is must.
Experience with Primavera or other project management software is preferred but not
essential as training will be given on various software
Strong organizational skills with the ability to prioritize tasks and manage multiple
projects simultaneously
Excellent communication and interpersonal skills to effectively collaborate with team
Detail-oriented mindset with a focus on accuracy and quality of work
Please forward resume to [email protected]