Auto PD Claims Manager

October 23, 2013 by  
Filed under Jobs

Claims Manager – Auto PD

Comma Recruitment are looking for an experienced Auto Claims Adjuster with management experience to lead a claims team, provide technical expertise to ensure efficient and effective work processes, quality service and development of continuous improvements.

Directing resources within budget allocation and ensures adherence to corporate policies and standards in order to reach and exceed the department goals.

Contribute to the achieving of corporate and regional objectives by assessing team performance and ensuring loss processing quality and standards.

Ensure procedures and productivity compliance is in accordance to corporate standards.

Provides leadership and manage the operations of the Unit to achieve key business goals.  Monitors and participates in Unit activities and reports on progress. Assumes responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients.

Making sure to meet customer service quality standards to obtain fair loss settlement in line with corporate standards

Acts in a consultative and advisory capacity on claims matters and technical issues such:  liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims.  Resolves complex claims related issues and/or escalates problems according to company policies.  Ensures that corporate policies, claims standards, and procedures are followed.

Audits staff files and provides feedback and/or training as determined by this exercise.

Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness.

Participate in the budget making, follow-up and make other service management reports in compliance with objectives to achieve.


Comma Recruitment are looking for a talented leader with 5 years claims experience, auto PD claims expertise and a knowledge of Property Claims is an advantage.

Leadership skills including ability to motivate and coach staff to deliver results

Experience working in a contact centre environment and exposure to call centre systems such as Symposium or Avaya would be an asset

Please forward resume to [email protected]

Property Claims – Vendor Manager, Toronto

October 23, 2013 by  
Filed under Jobs

Property Claims Vendor Manager – Toronto

Comma Recruitment are looking for a Senior Property Claims Adjuster with experience managing a team and/or managing external vendors for field staff, external claims adjusters, managing estimates and scoping of residential properties.

Reporting to the AVP, Claims Services, this position is responsible for the efficient and effective fiscal and performance management of residential claims vendors, including the operation and development of a comprehensive re-inspection program for both residential contractors and field staff; maintaining the balance between the highest levels of client satisfaction in the company and protecting shareholder value.  This position also reports indirectly to National Vendor Management.

Main Responsibilities

•Establish and execute appropriate internal and external supplier programs to deliver high quality services, manage expenses and facilitate constant strategic improvements to shareholder value proposition

•Contribute to business planning and strategic direction initiatives

•Model consistency in behaviour and actions in line with company core values and exercise sound judgment in non-routine and complex situations

•Execute efficient, effective and innovative supplier selection and procurement processes, manage procedures respecting existing suppliers, draft service level agreements, create fee schedules and standardized contracts following national processes and guidelines

•Create and gather metrics to evaluate supplier performance and identify and manage suppliers in breach of service level agreements

•Build and maintain responsible relationships with key suppliers to provide business stability within organization

•Ensure appropriate action plans are in place to identify and address financial risks and gaps including a process for escalation to senior management

•Develop and encourage change and innovation at all levels of the unit, foster continuous improvement, encourage new ideas and adopt best practices

•Proactively monitor market changes and competitor offerings, assess current and future client needs and evaluate unit effectiveness in responding to changing conditions

•Conduct audits and participate in other ongoing quality control programs, including electronic and on-site re-inspections.

•Assists in implementation and review of the company’s Catastrophe Response Plan and will be called upon to attend out-of-province catastrophe situations to play an active role in the management of the CAT. In extreme cases owing to the high volume of claims, may be asked to write and settle structural cases utilizing the Xactimate software.


Comma Recruitment are looking for 7-10 years relevant and progressively more responsible claims work experience, including several years experience leading teams / managing external vendors

•          Insurance business and supply chain management experience

•          Budget oversight experience

•          Advanced knowledge of principles and methods pertaining to business leadership

•          Knowledge of claims management practices, company operations and policies

•          Knowledge of principles and methods pertaining to the claims field and claim evaluation.

•          Knowledge of residential construction and proficiency in scoping and use of the home estimation software (Xactimate).

•          Understanding of Applied Structural Drying Techniques and the role psychrometry plays in drying structures and materials.

•          Understands remediation methods for most type of claims including mould and environmental spills.

•          Knowledge and skills to be able to evaluate the activities of our contractors and vendors that will have an impact on the outcome of claims

•          Strategic thinking and ability to translate strategy into action

•          Strong relationship builder

•          A proven collaborative approach to problem solving, decision-making and communication

•          Effective communications skills including facilitation, consultation, negotiation, persuasion and presentations.

•          Open-minded and non-judgmental when resolving human relations issues and concerns

•          Demonstrated ability to motivate, coach, counsel and train staff at all levels

•          Strong team player, works well under pressure and ability to deal effectively with change, able to apply strong change management disciplines in a leadership role that deals primarily through influence, coaching and providing support

•          Organizational and time management skills at a senior level, able to communicate with a broad range of audiences and stakeholders

•          Customer focus, able to champion the customer perspective within the unit

•          Results focus, able lead the unit in the delivery of measurable financial results

•          Post-secondary education

•          CIP designation or working towards


Please forward resume to [email protected]

Contract – Underwriting Office and Administration – Toronto

October 13, 2013 by  
Filed under Jobs

Contract – Underwriting Office and Administration – $13 Hour, start 21st Oct

Comma Recruitment are looking for a team of talented people that would like an opportunity to work with a multinational industry leading insurance company.

Do you have organizational skills and enjoy providing excellent customer service and would like to work with a company that promote from within, train and develop their staff.

We have a commercial lines project to move from a paper intensive business to a paperless efficient environment.  The team will see the current hard files in each Ontario Region be moved into a document storage container where underwriters will access the documents electronically. It will be responsible for the process of preparing of files for the scanning, tracking files as they move through the process and quality control.


As part of the Support Team you will:

• Organise commercial files and sort paper into document types.

• Assemble and prepare policy documents for scanning.

• Track and preparation of file shipments.

• Lifting and transferring file boxes regularly.


•12 months relevant work experience, preferably in an office environment.

• High School Diploma.

• An understanding of the principles and practices of general insurance.

•Highly organized with the ability to set priorities and meet deadlines.

•Ability to work independently and within a team.

• Keyboarding skills and knowledge of computers required.

• Experience with Windows based software programs and underwriting systems preferred.


Please forward resume to [email protected]

Insurance Relationship Manager – Business Development GTA

October 7, 2013 by  
Filed under Jobs

Insurance Relationship Manager – GTA – $70,000 – $80,000 + 40-50% Bonus

Comma Recruitment are looking for a talented Relationship Manager to present at VP and President level in order to build and develop  business relationships with the various professional organizations,  associations and employer groups who endorse our insurance products to its members.

As a Relationship Manager in this sector, the incumbent will be assigned a portfolio of existing large, strategic partner relationships covering all business segments in the province of Ontario.

Main Responsibilities

  • Plans, organizes, and manages business development and retention activities for existing partners, including marketing campaign effectiveness.
  • Directly responsible for managing alumni, professional associations, and employer groups of strategic importance.
  • Under the guidance of the Senior Manager, directly negotiates contract parameters for existing partners; plans and negotiates contract renewals.
  • Supports budget preparation on a per account basis and manages throughout the year by respecting and adhering to plan.
  • Plans and organizes meetings with partners on a regular basis to discuss action plans, statistical information, rate and product changes, as well as company and industry updates.
  • Directly involved in the planning of all direct marketing activities.
  • Prepares presentation materials for meetings with current clients.
  • Negotiates contract parameters and initiates launch of new programs.
  • Participates in the planning of client activities and attends various functions.
  • Plans and negotiates sponsorship of client events which represent the highest corporate visibility and impact.

Job Requirements:

Comma Recruitment are looking for a talented sales person that builds relationships at VP and President level.

  • University or College diploma and/or equivalent experience
  • 5- 10 years of previous account management/ B2B/client relationship experience dealing with key stakeholders.
  • Face to face sales and public relations experience
  • Marketing experience
  • Strong negotiation skills
  • Excellent communication and interpersonal skills
  • Flexible and adaptable to changing situations and environments
  • High level of integrity and accountability
  • Professional and well-presented
  • Ability to work in a team environment
  • Insurance agent/broker designation an asset
  • Knowledge of Microsoft Office programs

Please forward resume to [email protected]

Senior Commercial Production Underwriter

October 7, 2013 by  
Filed under Jobs

Senior Commercial Underwriter – Production ( Two Roles – GTA and Ottawa)


Comma Recruitment have an exciting opportunity for an enthusiastic and ambitious individual with a desire to make a significant growth and profit contribution to our Commercial Underwriting Department

The primary responsibility is to meet or exceed the commercial growth and profit goals for your assigned brokers.


  • Liaise between Company and assigned brokers through face to face by visits, and other mediums of contact to produce and underwrite profitable new Commercial Property /Casualty business within service standards in accordance with company guidelines and within assigned authority.
  • Market our Commercial Insurance products and services to brokers through presentations.
  • Ensure that the renewal underwriters and underwriting assistants issue new business, renewals and endorsements accurately and within service standards with the appropriate wordings, schedules, and certificates attached.
  • Develop and maintain strong broker relationships.
  • Analyze and evaluate results and use individual/collaborative judgment to maintain profit and growth.
  • Communicate results, outstanding issues, opportunities to Director of Commercial Insurance.
  • Record underwriting information for the purpose of evaluation, assessment, and profitability.
  • Negotiate Facultative Reinsurance and process as required, within assigned authority and maintain facultative closings and certificates.
  • Assist with training and coaching of other staff as required.
  • Additional duties as assigned by the Director of Commercial Insurance.

Excellent Salary, $70,000 – $80,000 + 30% Bonus, Car + Vacation and Benefits

Required Experience and Qualifications:

  • 8+ years of experience in commercial Property/Casualty underwriting including senior level experience in this area.
  • Strong product knowledge, and the ability to make sound underwriting decisions while managing mid-market, complicated accounts.
  • Process strong oral and written communication skills, superb time management and organizational skills and strong negotiation and sales skills.
  • Ability to work well independently as well as part of a team.
  • Valid driver’s license.
  • Accountability, customer-centric thinking, teamwork and a commitment to excellence.

Please forward resume to [email protected]