Insurance Branch Manager – Burlington

July 30, 2014 by  
Filed under Jobs

Insurance Branch Manager – Burlington

Comma Recruitment are looking for an experienced Branch Manager, you will manage the day-to-day operation of the Insurance Agency as well as have the vision and drive to build and execute a business plan that encompasses financial, operating, staffing and marketing strategies.  You also have the ability to motivate and lead a team of successful sales agents and create a thriving sales environment

The role includes:

Managing the branch to achieve the growth and retention targets;

Coaching and mentoring staff to reach their full potential;

Developing and implementing business plans and strategies, as well as building and expanding centres of influence in the community


Qualifications & Experience:


A minimum of 5 years insurance experience with a strong background in business development, including at least 2 years successfully managing a sales team.

Demonstrated strong coaching and team building skills;

Above average interpersonal skills;

Ability to build strong relationships;

Must have a General Insurance License or are willing to obtain one


Please forward resume to [email protected]

AB Claims Manager

July 28, 2014 by  
Filed under Jobs

Claims Manager – AB – Three Locations

Comma Recruitment  are looking for a self-motivated individual who has the ability to coach and mentor and work effectively with a diverse group to join our claims team, as an Accident Benefits Team Leader. The successful candidate will be required to ensure prompt and equitable settlement of claims, planning, organizing, directing, controlling the operation of AB Claims

You will be responsible for developing and communicating team mandate, giving positive and constructive feedback in a timely manner, developing strategic communication, and creating positive change. Additional responsibilities will include: identifying opportunities for training, both structured and informal, completion of file reviews, audits of service provider facilities and billing practices.


• Train and monitor the progress of all staff

• Schedule one-on-one feedback / additional coaching and mentoring

• Communicate key corporate goals and monitor results

• Deliver performance management

• Participate and / or lead vendor audits and ensure completion

• Produce audit reports and provide feedback to preferred vendors

• Ensure action plans are in place when circumstances dictate

• Completion of monthly open & closed file reviews

• Provide functional leader with monthly progress reports and updates


The Ideal candidate will have competed or working towards CIP/FCIP designation. You will bring a minimum of 2 years leadership experience and 3- 5 years AB caim file experience

Extensive working knowledge of insurance legal environment

• Experience working with defence counsel

• Working knowledge of the Claims Guidelines and Best Practices

• Excellent presentation and negotiating skills

• Superior time management and organizational skills

• Excellent interpersonal skills with proven ability to build solid relationships

• Exceptional customer service skills

• Analytical

• Strong written and verbal communication skills

• Advanced computer skills (MS Office suite)

• Min. 5 years claims experience

• Completion of CIP/FCIP

• A minimum of two years of Leadership experience


Please forward resume to [email protected]

Disability Claims Case Manager – Mississauga

July 25, 2014 by  
Filed under Jobs

Disability Claims Case Manager / Adjuster

Comma Recruitment require a Disability Claims Adjudicator – Adjudicate and manage short and long term disability claims. Provide efficient and timely service to all key stakeholders.

Location: Toronto West and Mississauga

Main Accountabilities:

  • Review claim forms, medical reports, investigation reports, contract provisions etc. and determine eligibility of claim
  • Record inbound/outbound communication
  • Provide written and verbal communication to claimants, clients, administrators, doctors, lawyers, other insurers, etc: re: claim inquiries and outcome
  • Review claims with Medical Director and Legal Department as required
  • Assess waiver of premium eligibility
  • Develop and implement return to work strategies
  • Interact and develop good relationship with several stakeholders to facilitate best results


  • Min 2 – 5 years group claims experience
  • Experience adjusting STD/LTD benefit claims
  • Excellent written and verbal communication skills
  • Bilingualism in French/English is an asset though not required
  • Excellent customer service
  • Intermediate skills with Word and Excel
  • Ability to multitask in a fast paced, performance driven environment
  • Strong planning and organizing skills, with strong attention to detail
  • Analytical thinker with proven problem solving skills
  • Ability to adapt quickly and comfortably to change
  • Good interpersonal skills
  • Professional telephone etiquette
  • Demonstrates a positive attitude and a desire to succeed
  • Strong team player

Please forward resume to [email protected]

Broker Manager – Ottawa

July 24, 2014 by  
Filed under Jobs

Broker Manager– Personal Lines Sales Brokers – Ottawa


Comma Recruitment require a talented and experienced Team Leader to manage and mentor a sales and service team.

Leading, coaching and mentoring sales staff, managing administration team and creating a thriving sales culture.

Ideally from a brokerage background with experience in management, sales, leading a team or managing a sales project.

Must have a strong sales background in Insurance related products and ability to manage a team independently as direct report will be in Toronto

A strong communicator, excellent IT skills with experience with TAM a benefit.

Working with a national broker, base salary of $60,000 plus bonuses and commissions on sales and staff sales, excellent opportunity for development, a full time role with benefits and vacation package, expected on target earnings of $80,000 – $100,000


Please forward resume to [email protected]

Property Claims, Field Adjuster. (Salary, Bonus and Car Provided)

July 23, 2014 by  
Filed under Jobs

Property Claims, Field Adjuster

Comma Recruitment are looking for an experienced Property Claims Field Adjuster,  you will be responsible for handling relatively complex property damage claims in the field, utilizing your excellent communication skills, and meeting service standards when settling claims and investigating losses. You will:

  • Investigate relatively complex property claims in a timely and respectful manner through communication with customers, appraisers, adjusters and any other related parties
  • Collect reports and statements to determine liability and coverage
  • Develop an action plan for conducting investigations
  • Negotiate with customers, claimants, lawyers, and insurance clients to settle claims
  • Attends court proceedings, hearings or alternative dispute resolutions, as required, to provide information on claims
  • Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services
  • Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness


Your Skills

  • A college diploma or a university degree preferred (or equivalent business experience)
  • Completed or are working toward a Chartered Insurance Professional (CIP) designation
  • 3 to 5 years of Property Claims handling experience
  • Strong customer service and written communication skills
  • Technical expertise at least partly acquired through direct field experience, in the investigation, assessment and settlement of property casualty claims
  • Expertise in personal lines and commercial lines products
  • Expertise in the principles of contracts and contract law
  • Must possess a valid driver’s license with a good driving record as a vehicle is provided


Please forward resume to [email protected]

Casualty Claims Technical Specialist – Toronto

July 19, 2014 by  
Filed under Jobs

Technical Claims Specialist –  Casualty / Liability         $75,000 – $85,000

Comma Recruitment are looking for a Technical Claims Specialist to provide efficient and prompt investigation, evaluation, negotiation, and settlement of larger size and/or increasingly complex claims in accordance with corporate guidelines and best practices.

The Technical Specialist is a key technical expert within the claim unit and can support their teams from a technical perspective.


Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery, and conduct reporting and documentation of claims of larger size and/or increased complexity in accordance with established guidelines.

• Ensure the accurate and efficient payment of claims.

• Prepare files for referral to litigation unit when settlement cannot be achieved or is inappropriate.

• Adhere to service standards by communicating effectively with all parties involved.

• Develop relationships with other departments such as underwriting in order to meet business goals.

• Assist Manager with preparing/completing monthly statistical reports.

• Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies.

• Mentor and coach less experienced claims and support staff.

• Work collaboratively with Supervisors and/or Managers on special projects and assignments requiring advanced technical skills and knowledge when required.

Comma Recruitment require 7-10 years General Liability and Auto Bodily Injury Claims adjusting with experience examining large and complex claims. Experience with Product Liability an asset

Working knowledge of the company principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions.

Completion of the CIP/FCIP designation.

Please forward resume to [email protected]

Bilingual Customer Service – HR

July 15, 2014 by  
Filed under Jobs

Comma Recruitment are looking for  Customer Service Representative’s to be the first point of contact to all client inquiries.

As a Customer Service Representative you will need to be skilled in case management, problem resolution and the delivery of a positive customer experience. The CSR responds to inquiries via phone or electronic media and must use active listening, probing, play-back, and style-matching skills to evaluate the customer’s needs.

The CSR navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer. For lengthy or complex questions, the CSR researches the information and calls the customer back as required. Research can involve a number of resources, including use of online databases, reviewing documents/call flows or requesting assistance from internal support areas.


  • 1+ years experience in customer service, call centre or contact centre environment
  • Must be fluently bilingual in French and English
  • Genuine desire and commitment to serving customers
  • Refined communication skills (written and verbal)
  • Strong problem solving and analytical skills
  • Practical mindset with the ability to handle multiple streams of work, prioritize tasks and provide effective solutions
  • Strong interpersonal communication skills
  • Demonstrated ability to build good working relationships in a team environment
  • Adept at handling multiple computer applications (programs and technology used within an insurance or  human resources call centre environment preferred) in a windows environment
  • High learning agility
  • Self-motivated
  • Comfortable working in a structured fast paced changing environment
  •  Experience working in Insurance, Human Resource, Benefits, Payroll or Financial Services
  • Ability to work shift hours between 8:00 am and 9:00 pm

Please forward resume to [email protected]