Director of National Operations

March 3, 2017 by  
Filed under Jobs

Director of National Operations

Comma Recruitment are looking for a Director of National Operations, 10 years progressive Insurance experience with 5 years in senior or leadership roles. Experience in analytics, compliance, project management and planning.

Reporting to the President you will have nationwide accountability for developing, implementing and maintaining:

  • Project Implementation including sponsorship/ownership of strategic projects of a national scope and/or at a region level including coordination of multiple disciplines throughout the entire organization.
  • Provide metrics discipline and business intelligence to support our goals and strategies including development of business cases, benchmarking & post measurement of new initiatives, broker performance reports and other reports as required.
  • Provide oversight of the Broker accounting team and their staffing, expenses, processes and standards.
  • Develop and oversee internal controls, processes and audits to comply with legislated, regulated, corporate and departmental requirements.

Specific accountabilities include:

  • Lead the expense planning process and track throughout the year, support and provide feedback to the regions
  • Manage compliance reviews
  • Provide Project Management for initiatives from a business readiness and implementation perspective, ensuring & securing the necessary business resources
  • Provide leadership and oversight of: expense management, metrics & reporting, and production support for brokers and region
  • Manage resources, standards, processes for providing production support (technology support) to our brokers and regions: collaborating with technology vendors, collaborating with IT, and collaborating with Regions
  • Represent the Corporate Committee for Project & Initiative Prioritization
  • Collaborate with all areas to develop & communicate best practices, conduct process assessment, identify areas for efficiency gain

Qualifications and Experience:

  • University degree and/or active participation in CIP courses.
  • Minimum 10 years of progressive business experience
  • Minimum 5 years of progressive management experience
  • Demonstrated effectiveness in leadership and staff development
  • Thorough understanding of technology & skill/interest in learning about different technologies
  • Highly developed project management skills Excellent influencing and problem solving skills
  • Above average verbal and written communication skills
  • Ability to develop and maintain effective working relationships
  • Must be flexible, creative with demonstrated ability to change course of action when required

Please forward a resume to [email protected]

Payroll Specialist – Mississauga $65k + Bonus, Benefits, Vacation

March 2, 2017 by  
Filed under Jobs


Comma Recruitment are looking for a Payroll Specialist with 5 years experience including experience in a variety of complex payroll functions, you will be sole practitioner responsible for the company’s payroll.

Reporting to the Manager, Human Resources and as the sole payroll practitioner for the company, this role requires the individual to perform a variety of complex payroll functions for multiple business units across Canada as well as establishing policies and procedures for the payroll function.

The Payroll Specialist will be responsible for driving operational excellence and providing business guidance to ensure the accurate and timely delivery of payroll as well as federal and provincial tax reporting, year end and WCB filing. This individual will be focused on continuous improvement strategies.


  • Ownership for the payroll system and process including leading any payroll conversion projects
  • Business relationships with payroll vendor is managed professionally and cost effectively
  • Proactive identification of problems & potential problems plus recommendations for improvement and timely implementation
  • Ensure internal/external customer satisfaction
  • Liaison with government agencies regarding reporting requirements and audits
  • Investigate and resolve service issues with our payroll system and internal customers and communicate solutions
  • Manage and administer bi-weekly payroll using our payroll system
  • Develop and maintain the payroll training manual
  • Responsible for identifying potential improvements in payroll and control processes and ensures that identified opportunities are implemented successfully
  • Responsible for identifying legal requirements and government reporting regulations affecting payroll functions and ensures policies, procedures and reporting are in compliance
  • Responsible for ensuring that proper access to reporting and reporting capabilities of the payroll systems are maintained and support optimal use of system to reduce manual reporting within the organization
  • Liaise with HR team members/managers to obtain required approvals and documentation for payroll related information
  • Administration of Canada Savings Plan company-side including remitting, balancing, final submissions
  • Process terminations and issue records of employment
  • Process employee changes such as new hires, terminations, benefits deductions, etc., and make appropriate adjustments to the payroll system
  • Create and produce payroll reports on a bi-weekly and monthly basis
  • Plan and lead the mid-year and year-end payroll process and balance the remittances on a regular basis
  • Assist Finance Departments with year-end reconciliation for the GL; prepare documentation as requested to support filing of Corporate Tax Return
  • Prepare and provide data to support pension audits
  • Develop ad hoc HR and payroll reports using the payroll system
  • Maintain the absence plans function in the payroll system including providing absence reports and updating the absence accruals as required.
  • Maintain the payroll system including assisting with any updates as required
  • Respond to inquiries from employees about their payroll and benefit plans
  • Provide support to the Manager, Human Resources and the AVP, Shared Services and HR on various projects as they arise
  • Respond to internal and external auditor requests by providing timely payroll information
  • Management of new hire files and materials
  • Organization and filing of all employee HR files and documents
  • Create and update various HR and payroll forms
  • Work closely with Corporate Finance to provide monthly reports and to ensure the alignment of cost elements
  • Identify opportunities to harmonize administrative processes
  • Keep employee records and files up-to-date in compliance with applicable legislation
  • Assist with employee on-boarding cycle, including conducting orientation and benefit training as required
  • Assist with special projects and various initiatives


  • Formal education in payroll and benefits administration with a minimum of 5 years’ related experience (membership and designation with the Canadian Payroll Association)
  • Proficiency in employment standards, payroll legislation and income tax laws, regulations and guidelines
  • Must have full-cycle payroll experience
  • Proven experience with delivery of full cycle payroll for employees across Canada, including Quebec
  • Strong knowledge of year end and WCB filing
  • Experience working with Benefits & Retirement plans
  • Strong customer-service orientation
  • Diplomacy, strong interpersonal skills, a sense of responsibility and professionalism
  • Ability to communicate professionally, both verbal and written
  • Committed to keeping pace with relevant  legislation and best practices related to the payroll function
  • Excellent Microsoft Office Suite skills, particularly Word and Excel
  • Ability to establish priorities, meet deadlines, work under pressure and with minimal supervision in a fast paced environment
  • Confidentiality and tact in dealing with personal payroll information.
  • Excellent analytical skills, accuracy, and attention to detail
  • Must embrace continuous change and initiate new ideas, promoting teamwork, values, and cross-functional participation while practicing honesty, integrity and professionalism

Please forward a resume to [email protected]