Bilingual Disability Claims- Assistant Manager

Comma Recruitment are looking for a Bilingual Assistant Manager of Claims (French/English)

This is an opportunity to be a part of an exciting transformation. The Assistant Manager will interact and lead a team of employees within our Claims department.

Assistant Manager, Claims (Salary $75-85K + 3 weeks’ vacation +  bonus + benefits, etc)

 

The Assistant Manager, Claims will be accountable to manage a team of employees and co-lead training and auditing functions concurrently.  He/she will provide sound direction and guidance to ensure their team consistently meets production targets and service timelines.  Using their strong technical skills they will participate in User Acceptance Testing and represent the department on cross-functional project groups.  He/she will be involved with project coordination and actively support the Business Requirement Development process.  He/she will build relationship with teams across North American operations and proactively support implementation of process/projects.

 

Major responsibilities include:

• Provide ongoing training, coaching and supervision to Adjusters and support staff members.
• Assign work, monitor and track service levels, quality performance and productivity metrics.
• Review, approve, or deny claims over Adjuster’s authority level and within company guidelines
• Perform claim audit review in conjunction with Auditor and provide feedback on audit findings
• Coordinate with departments on behalf of the Claims department on claim issues and projects.
• Prepare weekly attendance report and keep departmental attendance records up to date
• Back-up to Claims, Manager and other duties as assigned.

 

QUALIFICATIONS REQUIRED

• Completion of University degree or equivalent work experience.
• Minimum 5 years of experience in an insurance company, including 2 to 3 years at supervisory level.
• Solid knowledge of disability products and previous experience assessing disability claims required.
• Clear and concise verbal and written communication skills in English and French.
• Ability to manage staff and drive teamwork towards a common objective.
• Excellent decision making, interpersonal and organizational skills
• Ability to make prompt, sound decisions and judgement based upon analysis of complex issues.
• Technically savvy and efficient with Microsoft Office and operating systems
• Aptitude for figures and statistics.
• Advance knowledge of medical terminology.
• Ability to maintain direction and professionalism in high-pressure situations.
• Willingness to embrace change and implement new approaches and ideas.
• Strong work ethic with customer centric focus.
• Demonstrate ability to work within minimum supervision.

Please forward resume to [email protected]

 

Senior Commercial Underwriter – P&C and Commercial Auto

Senior Commercial Underwriter – P&C and Auto – GTA West

Comma Recruitment are looking for a Senior Commercial Underwriter with 5+ years of P&C and Commercial Auto experience.

• Provide technical underwriting expertise for mid-market property/casualty and automobile lines
• Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met
• While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
• Mentor junior underwriting staff aiding in their career development
• Assist with training and coaching of other staff as required
• Perform peer quality control audits and validate adherence to corporate guidelines
• Build strong inter-department relationships that encourage our corporate culture
• Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
• Record underwriting information for the purpose of evaluation, assessment, audit and profitability

Knowledge, Qualifications, Skills:

• In-depth technical knowledge and experience working in both property/casualty and automobile lines, 5+ years commercial underwriting experience.
• Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
• Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
• Possess strong team building, coaching and leadership skills
• Ability to work well independently as well as part of a team
• Strong oral and written communication skills
• Computer skills that enable independent management of a variety of programs
• Superior customer service and business acumen
• Leadership skills that include instinctive coaching and mentorship

Education and Experience:

• University / College degree
• CIP designation
• CRM, FCIP is an asset
• Minimum 5 years of Commercial underwriting experience

Please forward resume to [email protected]