Assistant Manager, Service Broker Leader, Home / Hybrid

Comma Recruitment is looking for a talented Bilingual Assistant Manager, experience as a service broker with leadership experience to support management and lead a service broker team.

We are growing and looking for someone to join the National Group Home and Auto Insurance team.

• Supporting management in the application of quality principles and practices to establish a strategic approach to improve the organization’s operational efficiency.
• Supporting the efficient and effective operation of the Service Broker team including ensuring proper scheduling and staffing levels to support and achieve call center metrics.
• Responsible for setting targets, analyzing and responding to call center performance data such as customer satisfaction and service level results, coordinating workflow, and communicating with other managers in a matrix environment.
• Understand and follow the established strategic initiatives in order to achieve financial objectives. This includes gathering pertinent business, competitive, financial, service and operations information and provide input to prepare and execute on an annual budget in terms of revenue and expense.
• Build, develop and retain a high performing team with a clear focus on reducing customer effort and addressing customer issues. This includes recruiting, selecting and training individuals, performance management, communicating strategies and objectives and providing employees with the necessary resources.
• Ensure call centre operational standards, customer service, policies, programs and procedures are always maintained.
• Engage employees by communicating job expectations and competencies necessary to be successful.
• Ensures efficient and effective operations, including setting targets.

Qualifications

• An AMF or RIBO license.
• A university degree or completion of AIIC/CIP designation or an equivalent industry designation preferred.
• A minimum of three years’ experience in personal lines automobile and property insurance.
• Experience in a supervisory role.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications, Insurer Portals as well as Applied Broker Management System – SigXP, Epic or TAM.
• Must be bilingual (English/French).

We offer:

• Competitive salary and bonus structure
• Industry-leading employer-paid group benefits that start on your first day
• Defined benefit pension plan
• 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
• Flexible work from home and hybrid options
• Opportunities for advancement

Please forward resume to [email protected]

Commercial Portfolio Underwriter

Comma Recruitment is looking for a passionate, career minded and resourceful person to join our team and offer best in class service to our portfolio of Broker partners.

Summary of Role & Responsibilities:

• Provide technical underwriting expertise for mid-market property/casualty and automobile lines
• Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met
• While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
• Mentor junior underwriting staff aiding in their career development
• Assist with training and coaching of other staff as required
• Perform peer quality control audits and validate adherence to corporate guidelines
• Build strong inter-department relationships that encourage our corporate culture
• Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
• Record underwriting information for the purpose of evaluation, assessment, audit and profitability
• Any other duties as required

Comma Recruitment are looking for:

• In-depth technical knowledge and experience working in both property/casualty and automobile lines
• Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
• Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
• Possess strong team building, coaching and leadership skills
• Ability to work well independently as well as part of a team
• Strong oral and written communication skills
• Computer skills that enable independent management of a variety of programs
• Superior customer service and business acumen
• Leadership skills that include instinctive coaching and mentorship

Education and Experience:

• University / College degree
• CIP designation
• CRM, FCIP is an asset
• Minimum 5 years of Commercial P&C and automobile underwriting experience

Please forward resume to [email protected]

Underwriter, Inland Marine and Transportation

Comma Recruitment is looking for a driven, results-oriented, team player with 2+ years MGA Underwriting experience. This is a great opportunity to work alongside industry experts, develop client relationships, work as part of a dynamic and successful team and grow a book of business to support our ambitious growth goals.

This role works with our Inland Marine team in Toronto.

• You are a go-getter and results-oriented. You set ambitious goals and track your performance metrics.
• You are passionate about learning. You have a unique opportunity to work alongside our national experts to gain a wide exposure to insurance trends.
• You are passionate about growing something that is bigger than yourself. This is an opportunity to be part of creating the largest Managing General Agent in Canada!
• You are adaptable and a master multi-tasker. Our industry is fast-paced and ever-changing.
• You are a mentor. Our office has a collaborative atmosphere where learning from others and teaching others is important.
• You are professional and client-oriented. We service clients across the globe and take pride in our corporate work environment and reputation.

Job Responsibilities:

Develop broker clientele by networking to identify new clients and generate lists of prospective focus brokers

Conduct marketing visits to build broker relationships and advertise our offerings

Maintain existing broker relationships to solicit renewals and generate new business

Build and develop markets/relationships, develop marketing strategies to compete with other companies

Utilize all our offices via referrals to place business, ensure prompt and courteous client service is provided to all brokers

Underwriting: Analyzing Risk and Placing Business

Maintain knowledge of carriers’ underwriting guidelines and/or brokerage markets.

Obtain adequate underwriting information for quoting, binding, and issuing

Review coverage requirements, prices, and conditions

Negotiate prices, terms, and conditions

Submit quality submissions to markets

Provide consultation to retailers regarding differences between quotes and coverages

Promptly review inspections to verify quality of risk

Ensure all renewal business is reviewed and quoted appropriately

Maintain carrier relationships and stay abreast of underwriting practices and maintain licenses and certifications

Mentorship: Supportive, Train, develop, and nurture assistant/associate underwriters – skill, process knowledge, competency

Help manage priorities and workload of assistant/associate underwriters on your team Cultivate trust, lead by example, and maintain an open door for team

 

Qualifications and skills:

• Bachelor’s degree or equivalent combination of education and experience
• Minimum 2 years of full time underwriting experience, MGA experience preferred
• Strong sales and marketing skills a must, business acumen, interest in continued education and professional development
• CIP, CRM, FCIP or comparable designations preferred
• Working towards RIBO license or provincial equivalent

Compensation

• We offer a very competitive base compensation & lucrative sales incentive bonus plan
• Competitive group benefit plan and company matched RRSP
• Employer-paid continuing education, courses, and designations
• Extensive internal training and development opportunities
• Many exciting opportunities for career advancement
• Opportunity to work and mentor with industry leaders and experts.

Please forward resume to [email protected]

Commercial Service Broker

Comma Recruitment is looking for a Commercial Service Broker, a talented and motivated administrator that thinks critically, has excellent attention to detail, above average typing skills and that understands…as we do…that administration and servicing commercial clients is the foundation of every great organization!

Are you primarily motivated by the satisfaction and joy that comes from helping others?

Have expertise and experience working with Applied Systems TAM or EPIC.

Are organized, hardworking and love working in an environment where every day is different.

Working directly with our Commercial Brokers and Account Managers to deliver an unmatched prospect and client service experiences. Assist and master key tasks like new account creation, certificate of insurance issuance, invoicing, preparing client files and follow ups, reviewing policy documentation and preparing it for transmittal.

Develop relationships with underwriters, brokers and colleagues to ensure timely and accurate issuance of all documentation. Triage incoming calls, quote requests and customer inquiries.

Comma Recruitment is looking for:

• 2 years of commercial insurance industry experience, with personal lines experience or 5 years of professional administrative experience
• Computer skills – proficient in MS Office, Outlook, Applied TAM etc.
• Excellent customer service and conflict resolution skills
• Excellent verbal and written communication and presentation skills
• Strong organizational, prioritization and time management skills
• Excellent attention to detail
•  Ability to work independently

We offer a great salary, benefits and vacation package, company shares along with long term growth and development opportunities, on going training and mentoring and the opportunity to work with industry experts.

Please forward resume to [email protected]

Personal Lines Sales Executive – Work from home

Comma Recruitment is looking for sales producers to close home and auto sales from leads provided, working fully remote you will utilize your Personal Lines knowledge and RIBO license to close sales earning 60% commission on all new business.

Make your mark as a top Sales Producer in a growing industry with uncapped commissions. In this high-volume sales role, you will use your Personal Insurance expertise to produce new business, while ensuring your customers have the coverage they need.

Here is what a typical day looks like:

• Target new business and digital sales from leads and opportunities provided
• Support new and existing customers by offering recommendations for products and services, ensuring accurate data, coverage amounts and endorsements
• Navigate multiple insurance partner online portals
• Quote new business through outbound calls, inbound calls, referrals and leads.
• Communicate with insurance company Underwriters to ensure evolving guidelines are met
• Prospect and up-sell when talking to customers on all lines of business sold
• Liaise between client and external insurance partners to ensure fair and proper representation for both parties
• Continuous self-development, through industry and community involvement, and industry related courses

The value you bring

• RIBO License and insurance industry knowledge required
• Experience closing sales and providing excellent customer service during all interactions
• The ability to communicate professionally
• Experience selling Personal Lines home and auto policies or managing a book of business.
• A desire to learn our systems and processes. If you don’t know something, ask!
• Strong problem-solving skills and the ability to adapt in the face of adversity
• Passionate about helping people, self-driven, and determined to succeed
• We provide a high volume of leads and customer referrals
• Superb package with base salary plus uncapped commissions
• Training and ongoing professional development
• Opportunity to work with leading brokerage and mentor with industry leaders.

 Please forward resume to [email protected]

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