Liability Adjuster

June 11, 2024 by  
Filed under Jobs

Comma Recruitment is looking for a talented BI and CGL adjuster with 3+ years claims experience, this position is responsible for investigating, negotiating and settling serious CGL and bodily injury claims.

The adjuster will be responsible for direct file handling and communication with all involved parties.

Summary Of Role & Responsibilities


  • Confirm valid coverage
  • Fully investigate liability losses
  • Fully investigate serious injuries & exposure
  • Provide instruction and direction to internal and external vendors i.e.: Adjusters, Legal Counsel, Engineers
  • Calculate ultimate probable exposure and reserve accordingly
  • Maintain a proactive diary system to monitor files
  • Ensure files are up to date with reserve worksheet, case law, medical and liability information
  • Mentor and coach junior adjusters
  • Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process
  • Comply with service standards as outlined in Best Practices
  • Actively participate in settlement initiatives along with both private and mandatory mediations

Necessary Knowledge, Skills And Attributes

Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice

  • Experience with internal and external audits
  • Detail oriented and well-organized individual
  • Strong oral and written communication skills
  • Travel to mediations/pre-trials/trials is required
  • Superb interpersonal skills and leadership qualities/potential
  • Work well individually or as a part of a team
  • Computer literacy with strong working knowledge of Microsoft programs

Education And Experience

  • Minimum 3-5 years of experience adjusting CGL & BI claims
  • CGL experience must include a strong background in coverage (duty to defend vs. indemnify), product liability, occupier’s liability, and environmental losses
  • Experience in Municipality losses and construction wrap up an asset

Please forward resume to [email protected]


Commercial CSR / TSR

May 22, 2024 by  
Filed under Jobs

Comma Recruitment are looking for a highly motivated and detail-oriented Commercial Customer Service Representative ( or TSR) to join our dynamic team. The successful candidate will play a crucial role in supporting our commercial clients by providing exceptional customer service, managing insurance policies, and ensuring client satisfaction. This position requires strong communication skills, a thorough understanding of commercial insurance products, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

  1. Client Support:
    • Serve as a point of contact for commercial clients, addressing inquiries, resolving issues, and providing expert guidance on insurance policies.
    • Develop and maintain strong relationships with clients, ensuring their needs are met promptly and efficiently.
  2. Policy Management:
    • Assist clients with policy renewals, amendments, and endorsements.
    • Process policy documents, certificates of insurance, and other related documentation accurately and in a timely manner.
    • Ensure all client information is up-to-date and accurately recorded in the system.
  3. Claims Assistance:
    • Provide support to clients during the claims process, from initial reporting to resolution.
    • Liaise with insurance carriers, adjusters, and other stakeholders to facilitate the claims process and advocate on behalf of clients.
  4. Sales Support:
    • Collaborate with the sales team to administer a assist the producers to pursue new business opportunities.
    • Assist with preparing quotes, proposals, and presentations for potential clients.
  5. Administrative Duties:
    • Maintain organized and efficient electronic and paper filing systems.
    • Generate reports and maintain records as required by the brokerage and regulatory bodies.
    • Perform other administrative tasks as assigned.


  • Minimum of 2 years of experience in a commercial insurance or customer service role within a brokerage. 3+ years for Senior CSR roles
  • Strong knowledge of commercial insurance products and services.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite and insurance software
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Commitment to providing exceptional customer service.


  • CIP (Chartered Insurance Professional) designation or working towards it is an asset.
  • RIBO (Registered Insurance Brokers of Ontario) license or equivalent provincial license is preferred.


Please forward resume to [email protected]

Intake Coordinator , Industry leading IME

May 8, 2024 by  
Filed under Jobs

Comma Recruitment are looking for a talented Intake Coordinator with IME experience.

  • Respond to incoming communications from customers within client SLAs
  • Input data into Client Data Management system and/or Client Referral Software
  • Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
  • Carefully review and analyze referrals & medical files to determine appropriate medical discipline as it relates to items in dispute, injuries sustained, client requirements, etc.
  • Generate itemized list of documents for corresponding cases in prior to assessments for all direct assessments, papers and addendums based on predetermined timelines, ensuring to remove duplicates and documents pertaining to incorrect claimants.
  • Generate and provide information and direction for assessor about the purpose of the assessment
  • Documenting all communication between parties, ensuring it is clear, concise and comprehensive
  • Responsible for providing external and internal stakeholders with information about our services
  • Responds to requests from lawyers, insurance adjusters, disability case managers, and employers, ensuring timely responses and follow-ups
  • May be required to supervise and train support staff under the direction of the manager

Knowledge Skills and Attributes Required

  • Knowledge of the Rehabilitation and Independent Medical Evaluation (IME) sector
  • Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
  • Strong organizational, multi-tasking and problem solving skills
  • Customer service experience required, ideally in the service sector
  • Excellent spoken and written manner
  • Computer literacy (Windows, Microsoft office, Adobe)
  • Ability to adapt to use of multiple databases
  • Ability to communicate well internally and externally

Please forward resume to [email protected]

Personal Lines Team Lead

April 30, 2024 by  
Filed under Jobs

Job Description

Comma Recruitment are looking for a Personal Lines Team Lead to contribute to the success of our business by participating in regional business plan objectives and by committing to individual and team objectives.

  • ​Determine objectives for direct reports, assign responsibilities, provide guidance and feedback regarding performance.
  • Facilitate continuous learning, career development, and succession planning.
  • Provide effective leadership by continuously keeping your team informed on changes/results and share accountability for the overall performance, productivity and engagement.
  • Evaluate staff performance and prepare formal Performance Reviews.
  • Perform quality reviews on team members to record staff development
  • Develop respectful and successful working relationships with our staff and branches.
  • Liaise with other underwriting managers, corporate underwriting and claims management on technical and administrative issues.
  • Ensure adherence to corporate underwriting standards and procedures.


  • Must have a Registered Insurance Brokers of Ontario license in good standing (RIBO) – CIP or CAIB certification is an asset
  • Sound knowledge of the insurance industry, policies and products
  • 5+ years’ experience as a Personal Lines Account Manager and/or leadership experience
  • Excellent Customer Service, Communication and Computer skills with Microsoft Office experience.
  • Ability to work as a team and work well under pressure
  • Superior organizational, verbal and written communication skills
  • Knowledge of Power Broker and Applied Rating (Compu-Quote) is an asset
  • Must be able to work from our offices 5 days a week

We offer:

  • Excellent salary and bonus structure
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site gym
  • Paid time off
  • Tuition reimbursement
  • Vision care

 Please forward resume to [email protected]



Personal Lines High Net Worth Account Manager

April 30, 2024 by  
Filed under Jobs

Comma Recruitment are looking for a talented Personal Lines High Net Worth Account Manager

We have a flexible work environment and offer a competitive salary, strong benefits and vacation package, work from home flexibility and amazing perks and bonuses.

Looking for 5+ years personal lines experience with strong experience managing a book of high net worth personal lines accounts, excellent team communication skills, is highly motivated and detail oriented.

Primary Duties

  • Respond to all client inquiries in a timely manner
  • Review, analyze and counsel coverages, identifying any discrepancies on book of business
  • Process and/or review all transactions
  • Manage client policy renewals as well as re-market existing clients
  • Cross-sell/upgrade existing coverage and/or present additional coverages as needed
  • Evaluate policy coverage terms and limits relative to client needs and risk profile
  • Manage and service books of business for VIP clients with “white glove” service
  • Maintain professional relationships with clients and underwriters


  • RIBO Licensed
  • Working towards or have CIP or CAIB
  • Experience with high net worth insurance carriers such as Chubb, Intact Prestige, Aviva Ovation and Northbridge Onyx
  • 5+ years’ experience in Personal Lines, included client facing and knowledge in high net worth carriers
  • 3+ years’ experience in managing and servicing a High Net Worth Personal Lines book of business
  • Strong organizational skills and attention to detail
  • Positive attitude with outstanding interpersonal and communication (oral & written) skills
  • Must be able to work in office or a hybrid work model



We offer a wonderful benefits and vacation package that covers:

  • Medical Benefit
  • Dental Care
  • Vision Care
  • Disability Insurance
  • Extended Health Care

Other exciting perks include

  • On-site gym
  • Company Events
  • Company provided coffee, tea, snacks, fruit


Please forward resume to [email protected]

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