Personal Lines Service Broker – $40,000 – $50,000

June 10, 2013 by  
Filed under Jobs

Personal Lines Service Broker – GTA

Comma Recruitment are looking for excellent customer service reps to work at a busy brokerage, ideally with an insurance background and with a RIBO license or working towards.

Strong customer service skills and excellent communication and telephone manner.

Working on existing accounts, taking incoming calls and processing applications, administration, policy amendments and upsell and cross selling new products.

Full time opportunity with salary of $40,000 – $50,000 depending upon experience.


Please forward resume to [email protected]

Bilingual Claims Assistant – Downtown Toronto

June 10, 2013 by  
Filed under Jobs

Bilingual Insurance Claims Assistant

The Claims Assistant will provide administrative assistance to the SIU department by compiling data, reporting, assigning files or tasks and processing payments.

The SIU Claims Assistant will aid in analyzing data and assessing cases to identify fraudulent transactions through managing work queues within the company fraud management system. This includes analyzing loss data and documentation received from various lines of business & linking similar losses. Assess new fraud events and conduct preliminary investigations using the company fraud management system.


•             Analyze data to identify fraudulent transactions utilizing company fraud management system and eliminate the false positive cases.

•             Process payments by determining appropriate coding of invoices submitted by vendors.

•             Assign work to investigator’s queues based on established fraud systems and procedures.

•             Compile data and prepare reports for the SIU and SHU teams as well as senior management.

•             Assume additional responsibilities and participate in special projects as requested.


•         Bilingual, fluent in French and English

•         Excellent written and verbal communication skills;  Strong investigative and problem solving skills;

•         A knowledge of Claims is an asset;

•         Ability to think and react in a high-energy, fast-paced environment;

•         The ability to manage and review multiple events while performing at an acceptable level.


Please forward resume to [email protected]

Commercial Lines Client Service Broker

June 7, 2013 by  
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Commercial Lines Client Service Broker

Comma Recruitment are looking for Brokers, Underwriters and Risk Analysts with exceptional customer service skills to work with a book of business, service and develop small to mid size commercial accounts.


•             Providing continuing (including post sales) customer service to new and existing clients, for the creation and renewal of policy documents and providing advice on policy changes.

•             Responding quickly and accurately to product questions by maintaining full knowledge of features and benefits of products and services and seeking proactively, to stay informed of   program changes.

•             Analyzing customer inquiries and providing appropriate information on products/services ensuring a match between customer needs to insurance company’s products/services;    converting a high percentage to sales.

•             Handling portfolio of small-medium commercial and personal lines accounts (includes retailers, light manufacturing and professional offices).

•             Servicing existing programs and responding to new business inquiries by analyzing and defining the risk exposure, and coverage required.

•             Demonstrating confidence while on the phone with customers to manage any ambiguity in customer needs.

•             Reviewing coverage(s) and recommending changes as necessary.

•             Resolving customer concerns/complaints with authority limits, immediately and effectively while displaying professionalism and courtesy at all times.

•             Referring complex/difficult customer complaints or inquiries to the appropriate team leader or supervisor as required.

Operational Tasks

•             Assessing risks and obtaining all information needed to take an application, prepare quotations, calculate premiums, bind coverage and prepare documentation for billing.

•             Processing related information/documentation in computer system.

•             Contacting other departments to obtain information requested by customers e.g. claims.

•             Maintaining quality controls, checking work for accuracy.

•             May be required to process documents, including customer letters and invoices.

•             Ensuring the identified Key Performance Indicators are met on a regular basis.

•             Meeting or exceeding targets

•             Accurately inputting, retrieving and accessing information regarding a customer from a computer system.

•             Attending and actively participating in all required training programs. Showing eagerness and capacity to learn new products and programs.  Providing feedback and suggestions to Team Leaders/Trainers for program improvement.


Qualifications and Experience

•             RIBO or CAIB license or ability to attain one within first 3 months

•             Ensure the mandatory product knowledge, soft skills and customer service training is completed successfully (all training will be provided in-house).

•             Post secondary education is an asset.

•             Ideally 2 years commercial and/or extensive personal lines insurance experience.

•             Customer service orientation.

•             Professional business acumen.

•             Excellent interpersonal, communication and presentation skills.

•             Ability to work collaboratively as a key member of a service team.

•             Comfortable working in a fast paced environment.

•             1 year customer service, sales experience (Retail, Consumer, Corporate).

•             Competent keyboarding, computer and data entry skills.

•             Possess strong communication skills with the ability to understand and implement verbal and/or written instructions.

•             Accurate and efficient typing speed.

•             Ability to deal with clients/customers in a friendly and professional manner.

•             Ability to solve problems and think critically.

•             Strong multi-tasking skills: speaking with the customer while researching information.

•             Ability to exert confidence while speaking to customers.

•             Flexibility in working hours is essential and punctuality is a must.

•             Demonstrated ability to handle work under pressure.

Salary Range $45,000 – $55,000 + excellent incentive plan

Please forward resume to [email protected]

Commercial Lines Production Underwriter – OTTAWA

June 7, 2013 by  
Filed under Jobs

Comma Recruitment are looking for a tralented Commercial Lines Underwriter to meet or exceed the commercial growth and profit goals for your assigned brokers.



  • Liaise between Company and assigned brokers through face to face by visits at least 2 days a week, and other mediums of contact to produce and underwrite profitable new Commercial Property / Casualty business within service standards in accordance with company guidelines and within assigned authority.


  • Market our Commercial Insurance products and services to brokers through presentations.


  • Ensure that the renewal underwriters and underwriting assistants issue new business, renewals and endorsements accurately and within service standards with the appropriate wordings, schedules, and certificates attached.


  • Develop and maintain strong broker relationships.


  • Analyze and evaluate results and use individual/collaborative judgment to maintain profit and growth.


  • Communicate results, outstanding issues, opportunities to Director of Commercial Insurance.


  • Record underwriting information for the purpose of evaluation, assessment, and profitability.


  • Negotiate Facultative Reinsurance and process as required, within assigned authority and maintain facultative closings and certificates.


  • Assist with training and coaching of other staff as required.


  • Additional duties as assigned by the Director of Commercial Insurance.


 Required Experience and Qualifications:


  •        5+ years of experience in commercial Property/Casualty underwriting including senior-level experience in this area.


  •        Strong product knowledge, and the ability to make sound underwriting decisions while managing mid-market, complicated accounts.


  •         Process strong oral and written communication skills, superb time management and organizational skills and strong negotiation and sales skills.


  •         Ability to work well independently as well as part of a team.


  •         Valid driver’s license. Ability to travel overnight.


Accountability, customer-centric thinking, teamwork and a commitment to excellence.

This is an exciting opportunity for an enthusiastic and ambitious individual with a desire to make a significant growth and profit contribution to our Commercial Lines Department

Excellent financial package, negotiable based on experience, base of $70,000 – $80,000 + Bonus + Car and Gas Card

Please forward resume to [email protected]

Senior Accountant – Mergers and Acquisitions

June 5, 2013 by  
Filed under Jobs

Senior Accountant – Mergers and Acquisitions

Comma Recruitment are looking for an experienced Senior Accountant with extensive insurance industry experience with experience in Mergers and Acquisitions. The key thrust of this role is to provide a wide range of creative, practical and specific financial solutions to the companies Insurance brokers in accordance with the policies and transactional structures put in place by Broker Financial Solutions. Take charge of the analysis, proposal, negotiation and deliverable of the pertinent financial solutions by keeping with and conciliating with the company’s strategic objectives and those of its partners. Develop strong relationships with the regional Senior Vice Presidents, regional Vice Presidents, regional Branch Managers and regional and operational teams. Develop strong relationships with the brokers who are partners with the company’s with whom relations are established or to be established with Broker Financial Solutions.
The incumbent will report to the Vice President, Broker Financial Solutions.
1. Leader, coordinator and expert in the execution and the carrying out of Broker Financial Solutions financial transactions including the valuation of portfolios and brokerage firms, the negotiation of financial agreements as well as the pertinent legal documentation in collaboration with the appropriate regional business units as well as the various internal/external partners. Responsible for the planning and execution of the various transactions (including the strategy, financial structure, due diligence and integration initiatives). 2. Take complete responsibility of mergers and acquisitions (M&A) or investments processes of Broker Financial Solutions with Intact partners.  Analyze, recommend and execute investment decisions related to loans and strategic distribution investments. Develop tailored financial agreements that meet the needs of all parties involved.  Identify and analyse financial, business and tax risks and other issues identified. 3. Support acquisition initiatives by determining and providing required financial analysis, preliminary transaction and approval memos in order to get the necessary approvals. 4. Strong knowledge and comprehension of the P&C insurance products distribution in its region. Actively participates to grow the Intact portfolios executing Broker Financial Solutions transactions. 5. Support brokers, when needed, in determining their strategic, operational and financial objectives – focusing on support for growth and profitability targets.  6. Monitor loans and financial obligations of the brokers under the incumbent’s responsibility.  Identify, recommend and implement necessary solutions to maintain profitability of the existing investments. Sits when needed, on the board of directors meetings of brokerages in which we are invested.

Desired Skills & Experience

Professional designation:  CPA (CA, CMA, CGA), CFA or MBA combined with an undergraduate degree Years of experience:  A minimum of 10 years of relevant experience combined with previous success in delivering exceptional business results via M&A/financing experience (integration experience would be an asset)   Specific Experience/Requirements and Working Conditions:
• M&A, financing, business evaluation, business operation knowledge • Sound business acumen and outstanding financial analysis skills combined with general knowledge in taxation and accounting concepts and principles • A solid track record in negotiations • Solid financial modeling skills (preferably in Microsoft Excel) • A proven ability to develop strong relationships (internally and externally) through sound communication skills (written and verbal) • A demonstrated passion for investment excellence (i.e. applying methods, math, and statistics to business problems and designing models that support investment activities, risk management, valuation, and credit) and a belief in the value of longer term investment decisions. • Autonomy, open to new ideas, motivated • Capable of working simultaneously on difference files, confidence, tenacious and positive-thinking • Strong capability of adaptation and to learn quickly • The opportunity to work with a high profile team; • Creativity, emphasis on win/win solutions • Client and results oriented, strong code of ethics, bilingualism an asset.

Please forward a resume to [email protected]

Appraiser – Heavy Trucks

June 5, 2013 by  
Filed under Jobs

Appraiser – Heavy Trucks


Comma Recruitment are looking for an experienced Appraiser to work from your home, you will be responsible for driving to various locations within the Durham Region and the GTA core for the inspection and appraisals of Heavy trucks, trailers and equipment as well some automobile physical and mechanical damage, market value estimation, and monetary settlements. Provides quality service and ensures prompt and equitable settlement of claims in line with corporate policies and standards.

  • Conducts field inspections to evaluate mechanical or physical damages to trucks and equipment of all makes and models through direct and in-person contact with insured’s, claimants, and service providers. Prepares repair estimates using an automated appraisal system. Obtains from vendors repair cost agreements or quotations on replacement parts, labour rates, etc. When applicable, prepares total loss evaluations and facilitates their disposal.


  • Within established authority limits, negotiates settlements with vendors or insured’s. Composes summary reports on claims transactions and settlements and, if necessary, formulates recommendations for further action.


  • As necessary, conducts re-inspections to ensure satisfactory completion of repairs in accordance with vendors’ agreements.


  • Maintains effective communication channels with claims departments. Coaches other appraisers and adjusters when required.


  • Establishes and maintains productive business relationships and liaises with repair facilities and other service providers. Assists in the screening and review of vendors’ performance to meet professional and corporate standards.


  • Maintains current knowledge of insurance products as well as appraisal and investigation techniques and services. Identifies needs for process improvement and recommends changes to policies or procedures to maintain quality service and competitiveness.



• College Diploma or equivalent Industry related qualifications and experience

• Familiarity with Audatex and Mitchell software automating systems required

• Minimum 5 years experience working on Heavy Trucks and specialty vehicles

• Mechanic or Body Shop License preferred

• Training in Auto and Heavy Trucking Appraisal preferred

• Should possess sound knowledge skills including:


Vehicle construction

Mechanical systems


Different cosmetic panel identification and repair

Steering and suspension alignment and component analysis

Trailer construction and repair

Frame repair

Contamination issues

• Strong analytical skills to define problems/issues, collect data, establish facts, and draw valid conclusions.

• Must possess good market research skills for the determination of ACV’s on heavy trucks, trailers and equipment.

• Effective verbal communication skills with experience in negotiating, interviewing, coaching, and dealing with insureds; plus good written communication skills to draft claims reports.

• Comprehensive knowledge of automobile construction and repair procedures

• Must possess a valid driver’s license with a good driving record.

• Computer literacy


Please forward resume to [email protected]

Technical Analyst – Group Benefits $60k – $70k

June 4, 2013 by  
Filed under Jobs

Technical Analyst – Group Benefits

Comma Recruitment are looking for a talented Technical Analyst, reporting to an Account Executive, the Technical Analyst is responsible for administrative and consultant reporting for the clients.

In this role, the Technical Analyst prepares annual renewals and self insured reports for Trustee business. On a quarterly basis, the Technical Analyst performs Trust Fund and Plan analysis and prepares the required reports for the Board of Trustees under the direction of the appropriate Account Executive.

The Technical Analyst is also accountable for annual projects including but not limited to business representative pension notifications, annual employer reminders, and governance documentation.

As needed, the incumbent assists with the preparation of new business quotes and provides benefit costs or changes for existing business.

The Technical Analyst is also accountable for the preparation of benefit plan communiqués, booklets and other reports as requested by the Account Executive.


  • Post Secondary degree/diploma in Finance, Economics, Business Administration or related discipline
  • Minimum 5 years progressive experience in financial services industry with knowledge of the Trusteed multi-employer market, group insurance underwriting and Trust Fund investments
  • Demonstrated proficiency in Mathematics and data analysis
  • Experience with financial reporting in order to produce professional reports for management, Trustees and other stakeholders
  • Advanced Microsoft Office computer skills
  • Strong interpersonal skills including well developed listening skills in order to communicate effectively with management, co-workers and trustees
  • Superior time management and organizational skills; must be very detail oriented
  • Excellent problem solving skills and the ability to prioritize conflicting demands
  • Ability to manage multiple priorities in an environment of rapid and continuous change
  • Working knowledge of government legislation
  • CEBS designation or working towards the designation is required

Please forward resume to [email protected]