Underwriter, Construction

Comma Recruitment are looking for a driven, results-oriented, team player to join us. This is a great opportunity to work alongside industry experts, develop client relationships, work as part of a dynamic and successful team and grow a book of business to support our ambitious growth goals. This role supports our Toronto based Construction team and reports to the Director, Construction.

Job Responsibilities

Underwriting: Analyzing Risk and Placing Business

• Maintain knowledge of carriers’ underwriting guidelines and/or brokerage markets
• Obtain adequate underwriting information for quoting, binding, and issuing
• Review coverage requirements, prices, and conditions
• Negotiate prices, terms, and conditions
• Submit quality submissions to markets
• Provide consultation to retailers regarding differences between quotes and coverages
• Promptly review inspections to verify quality of risk
• Ensure all renewal business is reviewed and quoted appropriately
• Ensure all files are documented properly to avoid potential E&O’s
• Maintain carrier relationships
• Stay abreast of underwriting practices and maintain licenses and certifications

Mentorship: 

• Train, develop, and nurture assistant/associate underwriters
• Help manage priorities and workload of underwriters on your team
• Cultivate trust, lead by example, and maintain an open door for team

Sales: New Business Development and Renewals 

• Develop broker clientele by networking to identify new clients and brokers
• Conduct marketing visits to build broker relationships and advertise our offerings
• Maintain existing broker relationships to solicit renewals and generate new business
• Build and develop markets/relationships
• Develop marketing strategies to compete with other companies
• Ensure prompt and courteous client service is provided to all brokers

Qualifications

• Minimum 2 years of full time underwriting experience, MGA experience preferred but not essential as the focus on this role will be underwriting more than business development

• CIP, CRM, FCIP or comparable designations preferred

Compensation Package

• Competitive base compensation & highly lucrative sales incentive bonus plan
• Health benefits
• Employer matched RRSP
• Employer paid continuing education courses, designations and licensing
• Many opportunities for career advancement

Please forward resume to [email protected]

Personal Lines, Digital Broker    RIBO or OTL

Base Salary, Benefits and Vacation + Excellent Commissions

Comma Recruitment are looking for talented sales staff to work with digital referrals, leads and renewals to close personal lines home and auto business

Looking for confident and high calibre RIBO Brokers or OTL sales and service staff to transition through to RIBO.

• Contact new and existing customers through strong digital leads to upsell and cross sell Personal Lines Home and Auto products.
• Great knowledge of personal lines policies, documentation and procedures.

• Develop and execute sales and marketing plans to achieve sales goals
• Develop and maintain a professional relationship with clients and co-workers to enhance understanding of the target market and to contribute to overall profitability of the team

• RIBO or OTL Licensed ( we will train and transfer from OTL to RIBO )
• Excellent computer, verbal and written communication skills
• Use of Insurance systems like TAM, PowerBroker, CompuQuote etc an advantage

Excellent base salary, monthly commissions and opportunities for growth and development.

Full time salaried role with ongoing mentoring and training, excellent benefit package and vacation.

Superb opportunity with leading brokerage, training and professional development provided, working with industry leaders and experts.

Please forward resume to [email protected]

Risk Control Analyst: Commercial Property, Liability and Auto

Excellent package including very competitive base salary, bonus, car, laptop, phone, as well as full benefit and vacation package.

Comma Recruitment are looking for an experience Risk Control Consultant to conduct surveys on commercial property and liability risks as well as commercial auto fleet risks. The Risk Control Consultant will be required to assess various properties and provide loss prevention recommendations to reduce the frequency and severity of losses.

The Risk Control Consultant will also be responsible for developing and maintaining a collaborative relationship with the Leadership and Underwriters in the Commercial Insurance department and the Claims department.

 

• Assess commercial property and commercial auto risks to identify and evaluate exposures
• Evaluate operational and safety practices including exposures and hazards
• Communicate exposures, loss information, recommendations and opinion of risk to assist the underwriting department, as well as assist with educating policy holder and broker of exposures.
• Travel to insured’s properties to complete risk assessments, as well as the ability to work remotely to conduct virtual assessments.
• While touring the properties, take photographs, measure rooms and the structure, inspect features such as fire prevention systems, heating equipment, and fuel storage tanks
• Submit reports in a narrative format to the underwriting department
• Adhere to customer requirements and quality standards
• Develop presentations and seminars relating to property and liability risk mitigation as well as fleet risk management
• Maintain confidentiality and act with integrity

 

Required Skills and Attributes:

 

• Ability to observe and evaluate potentially hazardous conditions and make recommendations
• Background in construction, safety, fire safety and risk services
• Basic knowledge and education in safety inspections on commercial or residential properties is required
• Experience scoping and estimated is an asset as is experience in commercial insurance claims
• Be familiar with and have the ability to interpret building codes and related standards
• Self-motivated, detail oriented and innovative
• Strong analysis and problem solving and decision making capabilities
• Strong time management as well as verbal/ written communication skills

 

Comma Recruitment are looking for :

• Minimum 5 years of risk control experience in the insurance industry
• General knowledge of property, commercial general liability and auto insurance
• University/College degree
• CIP/CRM/FCIP is an asset

Full time position, excellent salary, bonuses, car, laptop and cellphone provided as part of the remuneration package, vacation and benefits plan also included.

Please forward resume to [email protected]

Business Development, LLQP / RIBO Sales

Business Development – LLQP / RIBO Sales

Comma Recruitment are looking for talented Business Development candidates for an Insurance Agency.  You will be required to:

Generate new business

Develop key relationships and contacts

Participate in valuable business and community events.

Utilize our database of clients, incoming and outgoing calls.

If you are a bright and talented salesperson and are ready to take your sales career to the next level;

Are highly motivated to succeed in sales;

Have a proven track record of success;

Have above average interpersonal skills

Can easily build strong relationships, and

Either have a RIBO licence or General Insurance License or are willing to obtain one.

Training and development provided for anyone looking for a challenging and rewarding sales career with an industry leader that offers an outstanding compensation package with a bonus plan, comprehensive training, career development opportunities, an exceptional reward and recognition program, and flexible benefits

Please forward a resume to [email protected]

Personal Lines Sales and Service Broker

Personal Lines Sales and Service Broker , GTA

Comma Recruitment are looking for RIBO licensed sales and service to help grow a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals, cross sell and up sell relevant products. This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.

Position Summary:

To provide front-line customer service and sales for Personal Insurance policies and taking responsibility for the retention and account development of existing clients, quote and place new business as required.

What you will be doing:    

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
• Sell new policies/writing new business to existing or new clients, retain existing book of business
• Quote new business through outbound call initiatives, introductory letters and receiving walk-in clients
• Contact Underwriters and Adjusters to discuss guidelines and policy
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives
• Participate in community marketing initiatives

What you bring to the table:

• RIBO Licensed
• Minimum of two years insurance experience
• Two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

Senior Underwriter: Commercial Property, Casualty and Auto

Comma Recruitment are looking for a passionate, portfolio underwriter to manage a book of commercial business, over five years progressive experience managing a large renewal book, building relationships and offering best in class service to our portfolio of Broker partners.

 

• Provide technical underwriting expertise for mid-market property/casualty and automobile lines
• Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met
• While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
• Mentor junior underwriting staff aiding in their career development
• Assist with training and coaching of other staff as required
• Perform peer quality control audits and validate adherence to corporate guidelines
• Build strong inter-department relationships that encourage our corporate culture
• Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
• Record underwriting information for the purpose of evaluation, assessment, audit and profitability

 

Knowledge, Skills and Attributes:

• Comma Recruitment are looking for an in-depth technical knowledge and experience working in both property/casualty and automobile lines
• Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
• Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
• Possess strong team building, coaching and leadership skills
• Ability to work well independently as well as part of a team
• Strong oral and written communication skills
• Computer skills that enable independent management of a variety of programs
• Superior customer service and business acumen
• Leadership skills that include instinctive coaching and mentorship

Education and Experience:

• University / College degree and/or CIP designation
• CRM, FCIP is an asset
• Minimum 5 years of progressive Commercial underwriting experience

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

Medical Documents / Reports Coordinator

Comma Recruitment are looking for a Medical Documents/Reports Coordinator that is primarily responsible for preparing medical briefs, creating document lists, attaching cover letters, sending files to medical assessors, following-up with assessors to solicit reports, and ensuring that all processes and services are complying with set deadlines.

The Medical Documents/Reports Coordinator must also follow-up with customers if necessary documents have not been received in due course. The role involves a variety of supportive and administrative activities in a fast-paced, time-sensitive medical assessment environment.

The job entails photocopying and/or scanning medical documents, typing document lists, generating cover letters, organizing documentation within each file, and having communications (telephone and email) with customers as well as assessors. The role also involves a quality assurance element in that the successful applicant must review the referral details to ensure there are no errors in the documentation or assignment type prior to preparing the documents and sending them to the assessor.

Please note that duties and responsibilities are subject to change based on day-to-day business needs and operational changes in workflow.

Education and Experience

• University/college degree (preferred) and Minimum 1-2 years’ experience working on medical assessment files.
• Strong communication skills, both written and verbal.
• Strong interpersonal skills.
• Strong organizational skills.
• Ability to support departmental and organizational goals.
• Extensive knowledge of medical terminology and medical disciplines. Ability to examine records/reports. The ability work well with others.
• Strong problem solving, decision making, critical thinking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude

Need to be physically able to work regular shifts and to pay high attention to detail and work under demanding deadlines with multiple priority shifts.

Essential Duties and Responsibilities include

• review the referral details to ensure there are no errors in the documentation or assignment type prior to preparing the documents and sending them to the assessor
• follow-up with customers (telephone, email, and via client portals) if necessary documents have not been received in due course
• preparing medical files (photocopying and/or scanning medical documents, typing document lists, generating cover letters, organizing documentation within each file)
• sending files to medical assessors via secure online method and/or via courier
• following-up with assessors (telephone, email and secure on line portal) to solicit reports
• ensuring that all processes and services are complying with set deadlines
• communicating with customers as well as assessors

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

Intake Supervisor

Intake Supervisor – IME

Comma Recruitment are looking for an Intake Supervisor, responsible for the management of the daily workflow and the leadership of the intake department staff.

This position requires an experienced individual with strong supervisory skills, with the authority to ensure that the department meets all quality, production and timeliness standards.

In addition to the day-to-day supervision of the staff, the Intake Supervisor will work with Senior Managers to improve decision-making processes and training. The Intake Supervisor must be able to assist the management team in leading change and promoting a positive team attitude and will be required to effectively respond to unexpected changes or demands.

Experience

• Ideally Two years of management / supervisory experience and/or Five years of related industry experience (SABS, Motor Vehicle Accident Claims, Personal Injury cases)
• Strong communication skills, both written and verbal.
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Extensive knowledge of medical terminology and medical disciplines
• Strong problem solving, decision making, critical thinking, and multitasking, leadership, performance management skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude; experience with Smart Simple and/or eClaims Workflow would be an asset
• Solid working knowledge of PIPEDA/PHIPA and best practices

Essential Duties and Responsibilities include

In conjunction with the General Manager, interview, hire, train and review all eligible personnel.

Supervise, motivate and monitor the staff to ensure compliance with procedures, processes and Service Level Agreements.

Keep apprised of all referrals received each day, ensure referrals are adequately allocated between intake coordinators and maintain a knowledge of the duties of the personnel in the department.

Work in conjunction with Senior Managers and QA Supervisor to ensure a smooth referral process.

Audit booking timelines and response times as per Service Level Agreements.

Utilize internal systems and procedures to maximize productivity.

Advise the Senior Managers of any workflow problems or improvement opportunities with the intake department.

Review any difficult or special referral cases including new referral sources.

Mentor the professional development and skills of the staff as determined in consultation with Senior Managers.

Keep staff current about company, department and organizational issues. This will be done via regular departmental meetings, one-on-one communications and distribution of written directives.

Advise Senior Managers of any issues raised by the staff and suggest actions that will improve processing or resolve the issues.

Participate in workflow examinations or special projects, from time to time as directed by management.

Perform miscellaneous job-related duties as assigned

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

Intake Coordinator

Intake Coordinator – IME

Comma Recruitment are looking for an Intake Coordinator, primarily responsible for receiving referrals directly from customers across all business segments, auto-insurance, life and health insurance, medical legal and employer.

The Intake Coordinator must input customer and evaluee information into our operating system, assign the case to an appropriate medical assessor, coordinate and schedule the appointment, and manage the customer. The role also involves coordinating any needed referral review or clinical review services, as well as communicating directly with both customers and assessors.

The duties of the Intake Coordinator must be provided within set timelines. The role involves a variety of supportive and administrative activities in a fast-paced, time-sensitive medical assessment environment. The job entails knowledge of our assessor panel, knowledge of different types of medical disciplines, the ability to remain organized with schedules, and the ability to coordinate appointments, which may include ancillary service arrangements or bookings, to best meet the needs of the customer and evaluee.

The role also involves a quality assurance element in that the successful applicant must review the referral details to ensure there are no blatant errors in the type of assessor being requested or the types of questions being submitted. The Intake Coordinator will scrutinize key elements of the referral information prior to proceeding with scheduling of appointments. Please note that duties and responsibilities are subject to change based on day-to-day business needs and operational changes in workflow.

• Relevant experience in an Intake Coordination role is required
• Experience with the SABS, Motor Vehicle Accident Claims, Personal Injury cases
• Strong communication skills, both written and verbal.
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Extensive knowledge of medical terminology and medical disciplines
• Strong problem solving, decision making, critical thinking, and multitasking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude; experience with Smart Simple and/or eClaims Workflow would be an asset
• Demonstrated ability to type a minimum of 35 W.P.M.
• Must possess strong tendencies for accuracy and attention to detail
• Demonstrated ability to work independently, prioritize work activities and manage time efficiently
• Solid working knowledge of PIPEDA/PHIPA and best practices

 

Essential Duties and Responsibilities include:

Receive, review and enter new referrals for Independent Medical exams, Book, confirm, cancel, make all appointment arrangements for Independent Exams in accordance with Service Level Agreements

Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment changes, and receipt of medical records and/or images

Create and process confirmation letters of scheduled appointments, prompt response to incoming calls, e-mails and faxes from assessors or clients

Communicate clearly with clients, assessors, and examinees

Book ancillary services (interpreters, chaperones, transportation)

Perform miscellaneous job-related duties as assigned

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

Administrative Coordinator, Medical Assessment Office

Administrative Coordinator

Comma Recruitment are looking for an Administrative Coordinator to manage the front office reception desk, provide support to managers, other staff and office visitors by handling a variety of tasks in order to ensure that all interactions between our organization and others are positive and productive.

Requirements

• Post-secondary education or 2 years of related work experience
• Knowledge of the Statutory Accident Benefits Schedule

Qualifications

• Relevant experience in an Administrative role is required, medical / IME environment preferred
• Demonstrated ability to type a minimum of 35 W.P.M.
• Proficiency in Microsoft Office Suite
• Must possess strong tendencies for accuracy and attention to detail
• Demonstrated ability to work independently, prioritize work activities and manage time efficiently
• Solid working knowledge of PIPEDA/PHIPA and best practices
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Fluent command of the English language verbal/written. (French an asset)

Essential Duties and Responsibilities Include, but are not limited to the following  :

Answering phones, Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment changes, etc.

Call evaluees to confirm appointment details

Arrange ancillary service (transportation, translation and chaperone) as required

Greeting and assisting evaluees with intake process in clinic

Providing chaperone services in clinic as required

Arbitration letters

Monitor incoming faxes, emails

Medical document preparation (as needed)

Following up on missed/cancelled appointments

Forward all emails/documents/invoices/requests/inquiries received to the correct person/department

Communicate clearly with clients, assessors, and examinees

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

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