Multi Line Unit Claims Manager – Mississauga

 

Insurance Jobs in the Greater Toronto Area.

Comma Recruitment are hiring a Multi Line Unit Claims Manager to lead a team of telephone adjusters in Mississauga.

You will be responsible for leading the team by providing leadership, technical expertise to ensure efficient and effective work processes, quality service and development of continuous improvements.  Directing resources within budget allocation and ensures adherence to corporate policies and standards in order to reach and exceed the department goals.

 

Major Duties

•Contribute to the achieving of corporate and regional objectives by assessing team performance and ensuring loss processing quality and standards. Ensure procedures and productivity compliance is in accordance to corporate standards.

•Provides leadership and manage the operations of the Unit to achieve key business goals. Monitors and participates in Unit activities and reports on progress.

•Assumes responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients. This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in Unit objectives; continuously keeping all staff informed of changes or new directions; and soliciting feedback regarding operations.

•Making sure to meet customer service quality standards to obtain fair loss settlement in line with corporate standards.

•Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims. Resolves complex claims related issues and/or escalates problems according to company policies. Ensures that corporate policies, claims standards, and procedures are followed

•Audits staff files and provides feedback and/or training as determined by this exercise

•Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness Participate in the budget making, follow-up and make other service management reports incompliance with objectives to achieve.

•Remains current with industry trends, technical developments, services, and products.

 

Requirements:

•Minimum 2 years experience at supervisory/manager level or team leader

•Multi Line Claims Adjusting experience

•Leadership skills including ability to motivate and coach staff to deliver results

•Strong technical skills in automobile claims

•knowledge of Property would be an asset

•Analytical skills to deal with policy, legal and regulatory interpretation and implementation

•Strong communication and customer service skills

•Previous claims handling experience in the property damage field preferred

•Experience working in a contact centre environment and exposure to call center systems such as Symposium would be an asset

Please forward resume to [email protected]