Assistant Manager, Service Broker Leader, Home / Hybrid

July 11, 2023 by  
Filed under Jobs

Comma Recruitment is looking for a talented Bilingual Assistant Manager, experience as a service broker with leadership experience to support management and lead a service broker team.

We are growing and looking for someone to join the National Group Home and Auto Insurance team.

  • Supporting management in the application of quality principles and practices to establish a strategic approach to improve the organization’s operational efficiency.
  • Supporting the efficient and effective operation of the Service Broker team including ensuring proper scheduling and staffing levels to support and achieve call center metrics.
  • Responsible for setting targets, analyzing and responding to call center performance data such as customer satisfaction and service level results, coordinating workflow, and communicating with other managers in a matrix environment.
  • Understand and follow the established strategic initiatives in order to achieve financial objectives. This includes gathering pertinent business, competitive, financial, service and operations information and provide input to prepare and execute on an annual budget in terms of revenue and expense.
  • Build, develop and retain a high performing team with a clear focus on reducing customer effort and addressing customer issues. This includes recruiting, selecting and training individuals, performance management, communicating strategies and objectives and providing employees with the necessary resources.
  • Ensure call centre operational standards, customer service, policies, programs and procedures are always maintained.
  • Engage employees by communicating job expectations and competencies necessary to be successful.
  • Ensures efficient and effective operations, including setting targets.


  • An AMF or RIBO license.
  • A university degree or completion of AIIC/CIP designation or an equivalent industry designation preferred.
  • A minimum of three years’ experience in personal lines automobile and property insurance.
  • Experience in a supervisory role.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management, project management and organizational skills to manage competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications, Insurer Portals as well as Applied Broker Management System – SigXP, Epic or TAM.
  • Must be bilingual (English/French).

We offer:

  • Competitive salary and bonus structure
  • Industry-leading employer-paid group benefits that start on your first day
  • Defined benefit pension plan
  • 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
  • Flexible work from home and hybrid options
  • Opportunities for advancement

Please forward resume to [email protected]

Commercial Portfolio Underwriter

May 16, 2023 by  
Filed under Jobs

Comma Recruitment is looking for a passionate, career minded and resourceful person to join our team and offer best in class service to our portfolio of Broker partners.

Summary of Role & Responsibilities:

  • Provide technical underwriting expertise for mid-market property/casualty and automobile lines
  • Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met
  • While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
  • Mentor junior underwriting staff aiding in their career development
  • Assist with training and coaching of other staff as required
  • Perform peer quality control audits and validate adherence to corporate guidelines
  • Build strong inter-department relationships that encourage our corporate culture
  • Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
  • Record underwriting information for the purpose of evaluation, assessment, audit and profitability
  • Any other duties as required

Comma Recruitment are looking for:

  • In-depth technical knowledge and experience working in both property/casualty and automobile lines
  • Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
  • Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
  • Possess strong team building, coaching and leadership skills
  • Ability to work well independently as well as part of a team
  • Strong oral and written communication skills
  • Computer skills that enable independent management of a variety of programs
  • Superior customer service and business acumen
  • Leadership skills that include instinctive coaching and mentorship

Education and Experience:

  • University / College degree
  • CIP designation
  • CRM, FCIP is an asset
  • Minimum 5 years of Commercial P&C and automobile underwriting experience

Please forward resume to [email protected]

Underwriter, Inland Marine and Transportation

April 13, 2023 by  
Filed under Jobs

Comma Recruitment is looking for a driven, results-oriented, team player with 2+ years MGA Underwriting experience. This is a great opportunity to work alongside industry experts, develop client relationships, work as part of a dynamic and successful team and grow a book of business to support our ambitious growth goals.

This role works with our Inland Marine team in Toronto.

  • You are a go-getter and results-oriented. You set ambitious goals and track your performance metrics.
  • You are passionate about learning. You have a unique opportunity to work alongside our national experts to gain a wide exposure to insurance trends.
  • You are passionate about growing something that is bigger than yourself. This is an opportunity to be part of creating the largest Managing General Agent in Canada!
  • You are adaptable and a master multi-tasker. Our industry is fast-paced and ever-changing.
  • You are a mentor. Our office has a collaborative atmosphere where learning from others and teaching others is important.
  • You are professional and client-oriented. We service clients across the globe and take pride in our corporate work environment and reputation.

Job Responsibilities:

Develop broker clientele by networking to identify new clients and generate lists of prospective focus brokers

Conduct marketing visits to build broker relationships and advertise our offerings

Maintain existing broker relationships to solicit renewals and generate new business

Build and develop markets/relationships, develop marketing strategies to compete with other companies

Utilize all our offices via referrals to place business, ensure prompt and courteous client service is provided to all brokers

Underwriting: Analyzing Risk and Placing Business

Maintain knowledge of carriers’ underwriting guidelines and/or brokerage markets.

Obtain adequate underwriting information for quoting, binding, and issuing

Review coverage requirements, prices, and conditions

Negotiate prices, terms, and conditions

Submit quality submissions to markets

Provide consultation to retailers regarding differences between quotes and coverages

Promptly review inspections to verify quality of risk

Ensure all renewal business is reviewed and quoted appropriately

Maintain carrier relationships and stay abreast of underwriting practices and maintain licenses and certifications

Mentorship: Supportive, Train, develop, and nurture assistant/associate underwriters – skill, process knowledge, competency

Help manage priorities and workload of assistant/associate underwriters on your team Cultivate trust, lead by example, and maintain an open door for team


Qualifications and skills:

  • Bachelor’s degree or equivalent combination of education and experience
  • Minimum 2 years of full time underwriting experience, MGA experience preferred
  • Strong sales and marketing skills a must, business acumen, interest in continued education and professional development
  • CIP, CRM, FCIP or comparable designations preferred
  • Working towards RIBO license or provincial equivalent


  • We offer a very competitive base compensation & lucrative sales incentive bonus plan
  • Competitive group benefit plan and company matched RRSP
  • Employer-paid continuing education, courses, and designations
  • Extensive internal training and development opportunities
  • Many exciting opportunities for career advancement
  • Opportunity to work and mentor with industry leaders and experts.

Please forward resume to [email protected]

Commercial Service Broker

March 22, 2023 by  
Filed under Jobs

Comma Recruitment is looking for a Commercial Service Broker, a talented and motivated administrator that thinks critically, has excellent attention to detail, above average typing skills and that understands…as we do…that administration and servicing commercial clients is the foundation of every great organization!

Are you primarily motivated by the satisfaction and joy that comes from helping others?

Have expertise and experience working with Applied Systems TAM or EPIC.

Are organized, hardworking and love working in an environment where every day is different.

Working directly with our Commercial Brokers and Account Managers to deliver an unmatched prospect and client service experiences. Assist and master key tasks like new account creation, certificate of insurance issuance, invoicing, preparing client files and follow ups, reviewing policy documentation and preparing it for transmittal.

Develop relationships with underwriters, brokers and colleagues to ensure timely and accurate issuance of all documentation. Triage incoming calls, quote requests and customer inquiries.

Comma Recruitment is looking for:

  • 2 years of commercial insurance industry experience, with personal lines experience or 5 years of professional administrative experience
  • Computer skills – proficient in MS Office, Outlook, Applied TAM etc.
  • Excellent customer service and conflict resolution skills
  • Excellent verbal and written communication and presentation skills
  • Strong organizational, prioritization and time management skills
  • Excellent attention to detail
  •  Ability to work independently

We offer a great salary, benefits and vacation package, company shares along with long term growth and development opportunities, on going training and mentoring and the opportunity to work with industry experts.

Please forward resume to [email protected]

Personal Lines Sales Executive – Work from home

March 13, 2023 by  
Filed under Jobs

Comma Recruitment is looking for sales producers to close home and auto sales from leads provided, working fully remote you will utilize your Personal Lines knowledge and RIBO license to close sales earning 60% commission on all new business.

Make your mark as a top Sales Producer in a growing industry with uncapped commissions. In this high-volume sales role, you will use your Personal Insurance expertise to produce new business, while ensuring your customers have the coverage they need.

Here is what a typical day looks like:

  • Target new business and digital sales from leads and opportunities provided
  • Support new and existing customers by offering recommendations for products and services, ensuring accurate data, coverage amounts and endorsements
  • Navigate multiple insurance partner online portals
  • Quote new business through outbound calls, inbound calls, referrals and leads.
  • Communicate with insurance company Underwriters to ensure evolving guidelines are met
  • Prospect and up-sell when talking to customers on all lines of business sold
  • Liaise between client and external insurance partners to ensure fair and proper representation for both parties
  • Continuous self-development, through industry and community involvement, and industry related courses

The value you bring

  • RIBO License and insurance industry knowledge required
  • Experience closing sales and providing excellent customer service during all interactions
  • The ability to communicate professionally
  • Experience selling Personal Lines home and auto policies or managing a book of business.
  • A desire to learn our systems and processes. If you don’t know something, ask!
  • Strong problem-solving skills and the ability to adapt in the face of adversity
  • Passionate about helping people, self-driven, and determined to succeed
  • We provide a high volume of leads and customer referrals
  • Superb package with base salary plus uncapped commissions
  • Training and ongoing professional development
  • Opportunity to work with leading brokerage and mentor with industry leaders.

 Please forward resume to [email protected]

Commercial Lines Underwriter – Work from home hybrid or remote

February 20, 2023 by  
Filed under Jobs

Comma Recruitment is looking for a talented Casualty focused MGA Underwriter, for an opportunity in a fast paced, motivating, hybrid / remote work environment with great benefits, where you are empowered in your role, working with industry leaders with ongoing mentoring and training along with professional development opportunities

  • Review and apply pricing, terms and conditions to new and renewal business.
  • Maintain and grow the existing book of business.
  • Establish and strengthen relationships with retail producing brokers by encouraging additional submission inflow.
  • Provide feedback and market intelligence to the Ontario team
  • Develop broker relationships by attending broker meetings, conventions and functions
  • Potential to participate in discussions with markets and add commentary on specific programs
  • Discuss new product development opportunities

Comma Recruitment is looking for:

  • Strong organization, prioritization, and time management skills to complete assignments efficiently and within structured timelines
  • An eye for detail to handle new business quotations with a high degree of accuracy
  • Positive, driven, and disciplined attitude with a solutions focus
  • Strong independent work ethic and self-motivated
  • Ability to work harmoniously in a team environment & collaborate with teammates
  • Strong written language, and professional communication skills
  • Flexible and adaptable to change
  • Strong negotiation skills
  • CAIB, CIP, CRM, FCIP or working towards a finalizing a designation is preferred
  • MGA Underwriting experience

We offer:

  • A fulfilling company culture that empowers our people, provides personal support & mentorship, professional growth, and career advancement
  • Competitive Salary and Bonus Structure
  • Company-matched RRSPs and Employee Stock Purchase Plan (ESPP)
  • Extended medical benefits
  • Job Stability
  • Continuing education and professional designation subsidy
  • A positive and collaborative environment; teammates are rewarded on their performance and achievement of goals
  • An environment where a proactive and entrepreneurial attitude thrives.

Please forward resume to [email protected]

Special Risks Underwriter – GTA and Vancouver

January 21, 2023 by  
Filed under Jobs

Special Risks Underwriter – GTA and Vancouver

Comma Recruitment is looking for a Special Risk Underwriter to work for a leading MGA, experience with P&C underwriting, or experience with other speciality lines / hard to place risks, along with broker relationships and the ability to manage and grow a book of business.

Work closely with our Actuarial and Claims departments and make Underwriting decisions that make sense for all parties.  Looking for a talented underwriter that is passionate about maintaining strong relationships with our internal and external stakeholders and love utilizing their strong technical skills to ensure that risks are assessed properly.

We are experts in our field and passionate about maintaining strong relationships with our brokers – this means emails and phone calls don’t go unanswered, and in-person broker meetings are regularly penned into their calendars.  Working in a collaborative team, there is the opportunity for coaching, mentoring and development from our more experienced underwriters to help grow your appetite of risks.

Comma Recruitment is looking for 2+ years MGA Underwriting experience with:

  • Problem-solving and critical thinking
  • Customer service and relationship-building
  • Completed, or pursuing your CIP designation
  • Strong customer service background
  • Team-first mentality

We Provide:

  • Excellent package including salary, industry leading bonuses and career progression
  • Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)
  • Promoting balance (flexible schedules, generous time off, and work from home options)
  • Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)
  • Helping you grow in your career (education assistance, internal mobility)

Please forward your resume to [email protected]

Producer, Account Executive, Commercial Lines

January 11, 2023 by  
Filed under Jobs

Comma Recruitment is looking for a talented Account Executive to join a highly successful team. The candidate will be responsible for achieving new business growth targets, building strong client relationships, and servicing clients.

This position will contribute to our continued growth appetite for Commercial Lines and Personal Lines VIP with the opportunity for referrals within the group.


  • Overall responsibility for new sales production including generating a prospect pipeline
  • Build client relationships with ability to identify their needs and mitigate risks
  • Accountable to track personal progress against company sales plans for new business & cross-sell
  • In collaboration with the President and Business Development Manager provide a strategic overview of the growth initiatives for your book
  • Communicate with all key stakeholders to ensure they remain fully informed of all significant sales issues
  • Support, mentor and engage with the commercial account team assigned to assist on your book of business
  • Maintain a strong work ethic with a total commitment to success each and every day
  • Represent us professionally in the marketplace and build your personal network
  • Continuously improve your technical and market knowledge through ongoing training & networking

Work for a forward-thinking employer that provides: 

  • Great learning and growth opportunities
  • Social and industry related events
  • Flexible work arrangements
  • A progressive and team-based culture

 Key Employee Benefits: 

  • Competitive compensation package with unlimited upside based on performance
  • Full Benefits Package
  • Professional Development Courses and Designations
  • Opportunity to work with an experienced and respected industry leaders

Please forward resume to [email protected]

Commercial Account Manager, Hybrid home / office

January 11, 2023 by  
Filed under Jobs

Comma Recruitment is looking for a talented Commercial Account Manager to join our highly successful and growing team. The candidate will be responsible maintaining an assigned book of business, as well as building strong client and producer relationships.

Help to build the continued growth for Commercial Lines; a successful candidate will be both knowledgeable and professional.

  • Responsible for managing and assigned book of business; working efficiently and professionally with both producers and clients
  • Build client relationships with ability to identify their needs and mitigate risks
  • Accountable to meet business retention goals
  • Prepare renewals and remarkets of existing business 90 days in advance of expiry date or if applicable sooner
  • Collaborate and communicate with producers, managers and relevant team members to create support plans for clients
  • Create relationships with insurance company representatives, understanding market appetites and where business can be effectively placed to meet our goals
  • Servicing clients from start to finish in terms of renewals, policy changes, certificate requests, payments, billing, claims and cancellations
  • Manage documentation and maintain all information stored within our EPIC broker management system
  • Continuously improve your technical and market knowledge through ongoing training & networking
  • Maintain a strong work ethic with a total commitment to success each and every day

Work for a forward-thinking employer that provides:

  • Great learning and growth opportunities
  • Work / life balance with informal flexibility on working hours
  • Social and industry related events
  • A progressive and team-based culture

We offer:

  • Competitive compensation and Benefits Package
  • Professional Development Courses and Designations
  • Opportunity to work with an experienced and respected team of insurance professionals


  • Minimum 2+ years commercial insurance experience
  • R.I.B.O designation required; C.A.I.B or CIP would be an asset
  • Professional level understanding of policy wordings and coverages
  • Experience in customer service and/or client relationship management
  • Attention to detail, time management and a professional demeanor
  • Skills in Outlook, Excel, and Microsoft word. Experience with EPIC as a broker management system is a bonus
  • Ability to work as a team to accomplish mutual goals

Please forward resume to [email protected]

Senior Director, Pricing and Underwriting

January 9, 2023 by  
Filed under Jobs

Comma Recruitment is looking for a Senior Director with extensive experience with Commercial Lines Pricing with 5+ years experience leading teams.

Reporting to the Vice-President, Commercial Lines, you will need to be strategic, innovative, and collaborative, offering their expertise as well as leading the overall development and ongoing management for our Actuarial and Corporate Underwriting Departments for the Province of Ontario.

In addition, you will organize and oversee activities related to the pricing of all automotive lines. Work collaboratively with colleagues in Ontario and in other provinces to set rate levels and segmentation for commercial products in Ontario and will be responsible for managing the process of accepting complex risks for commercial business.

  • Sustaining rate to ensure profitability, retention, and growth of the business for personal and commercial automotive lines as well as commercial property and liability insurance
  • Develops and supervises the various actuarial studies required to establish the level of these rates
  • Organizes pricing committees, prepares recommendations regarding pricing policies, rate changes
  • Submits applications for acceptance of rates and underwriting rules to regulatory authorities (FSRA)
  • Follows the evolution of the market and the movement of competitors
  • Ensures that the rates to be implemented can be supported by the market and will meet the company’s growth and profitability objectives
  • Monitors the results obtained after their implementation in terms of sales, retention, and profitability
  • Conducting various impact studies
  • Analyzes the impact of various legal or other changes on the company’s results
  • Evaluates the impact of changes in underwriting and claims settlement policies on the company’s data and results
  • Approving complex or out-of-authority underwriting cases
  • Supports and advises its resources as well as the leaders of the operational teams in terms of underwriting by providing explanations on the processes used, risk exposure and develops possible solutions
  • Manages the entire approval process for non-authority files.
  • Ensures compliance with service deadlines and the quality of interventions and by authorizing files under their authority or, where applicable, by presenting them to senior management
  • Oversees the underwriting authority levels for underwriters to mid-management
  • Leads the team responsible for the quality control process while ensuring the implementation of action plans when necessary
  • Participates in the risk analysis and underwriting of large and complex accounts and makes recommendations for underwriting, acceptance, or refusal of risk
  • Identifies the difficulties in underwriting, interpreting, and applying standards that most frequently emerge during consultations or file approvals and recommends improvements
  • Ensures compliance with operating budgets and policies
  • Collaborates in policy development and review
  • Manages the preparation of objectives, plans, and budgets the department
  • Directs and advises employees under their supervision in their daily activities and ensures the effective organization of the department’s activities
  • Takes responsibility for motivating and empowering employees on their team
  • Manages the process of evaluating employee performance
  • Develops objectives (projects) and strategies for their department, monitors the projects or mandates carried out by the members of the team
  • Organizes and conducts information meetings for the team
  • Participates in the strategic orientations of the Vice-Presidency of Personal and Commercial Insurance

Comma Recruitment is looking for the following attributes:

  • Sound business judgement
  • Ability to obtain buy-in
  • Relationship building skills
  • Taking ownership of a challenge and ability to come up with actionable strategies
  • Solid project management skills including communication, organization, and execution
  • Professional, friendly, and courteous in all interactions

Education and Experience:

  • University degree in Actuarial Science or a relevant discipline
  • Fellowship with the Casualty Actuarial Society and the Canadian Institute of Actuaries, an asset
  • 10 years of relevant Commercial Lines Pricing experience and a minimum of 5+ leading teams

Please forward resume to [email protected]

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