Liability Adjuster

May 10, 2022 by  
Filed under Jobs

Comma Recruitment are looking for a talented Liability Adjuster, investigating, negotiating, and settling a variety of CGL and Bodily Injury claims. The adjuster will be responsible for direct file handling and communication with all involved parties

 Role and Responsibilities:

  • Confirm valid coverage
  • Investigate liability, serious injuries & exposure
  • Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers
  • Calculate ultimate probable exposure and reserve accordingly
  • Maintain a diary system to monitor files
  • Ensure files are up to date with BI worksheet, case law, medical and liability information
  • Report any serious injuries to Manager
  • Mentor and coach junior adjusters
  • Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process
  • Comply with service standards as outlined in the claims manual
  • Participate actively in settlement initiatives along with both private and mandatory mediations
  • Any other duties as required

Knowledge, Qualifications, Skills:

  • Detail oriented and well-organized individual
  • Strong oral and written communication skills
  • Travel to mediations/pre-trials/trials is required, when not virtual
  • Superb interpersonal skills and leadership qualities/potential
  • Work well individually or as a part of a team
  • Computer literacy with strong working knowledge of Microsoft programs

Education and Experience:

  • CIP designation or working towards obtaining designation
  • Minimum 3-5 years of experience adjusting CGL & BI claims
  • CGL experience including a strong background in coverage (duty to defend vs. indemnify), municipality losses, construction wrap up, product liability, occupier’s liability, and environmental losses is preferable
  • Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice
  • Experience with internal and external audits

We offer a very competitive salary, excellent benefits with vacation and pension plan.

  • Exceptional hands-on training
  • A chance to collaborate with and learn from experts
  • A strong team environment
  • A fun, friendly corporate culture
  • A supportive leadership team committed to your success

Please forward resume to info@commarecruitment.ca

Commercial Account Manager, Service

April 7, 2022 by  
Filed under Jobs

Comma Recruitment are looking for a commercial account manager / CSR for a leading brokerage, experience supporting commercial brokers and managing / servicing a book of commercial policies.

  • Provide assistance to the Commercial Insurance Broker
  • Service Independent Business Unit accounts as well as writing new business
  • Provide customers with prompt service by providing advice, help customers understand insurance, discuss customer concerns
  • Receive and process all incoming Commercial paperwork
  • Assist with quotes to customers, write new business, review existing coverage and update customer file information
  • Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
  • Process of endorsements, invoices, and follow up on payments
  • Communicate with Insurance companies, negotiate with underwriters on customers behalf, negotiate renewal of terms, follow up with Adjusters on claims status
  • Source and obtain additional information requested by the underwriter and complete applications

We are looking for:

  • High School and/or Post Secondary Education
  • 2+ years commercial insurance experience including property/casualty and automobile preferred
  • RIBO License preferred
  • Strong customer focus;
  • Previous sales experience is an asset;
  • Demonstrated ability to handle multiple priorities successfully;
  • Strong analytical and organizational skills;
  • Excellent verbal and written communication skills.

We offer a wonderful package including very competitive salary, opportunities for growth and professional development, working along side industry experts along with:

  • Commitment to your growth and development
  • Flexibility in how and where you work
  • A competitive compensation package
  • Flexible health and dental benefits package
  • An RRSP with a company matching component

Please forward resume to info@commarecruitment.ca

RIBO Sales Broker ( Base + Commissions )

April 2, 2022 by  
Filed under Jobs

 Comma Recruitment are looking for a RIBO licensed Sales Broker, responsible for selling personal line insurance products or services through the achievement of opportunity-based sales quotas.

The Sales Specialist will surpass business targets through excellent telephone sales and communications skills. Quality leads will be provided and will need you to reach out to these new and existing clients to promote and sell personal lines home and auto personal lines business. They may also have requested quotes or completed online applications which will need following up and completing./closing.

 

Responsibilities:

  • Tailoring interactions by utilizing emerging technology solutions, phone and email
  • Identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business.
  • Selling products by establishing contact and developing relationships with prospects, and contacting leads generated.
  • Creating a trusting environment that fosters new sales opportunities and retention of existing business. Building and fostering a network of referrals to create new opportunities for revenue growth.
  • Actively participating within the team unit and independently to continuously contribute to overall business improvement.
  • Providing a professional and friendly experience throughout all contacts with new and existing clients.
  • Utilizing 15+ markets including hard to place and complex/high value
  • Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met.

 Qualifications:

  • RIBO license
  • A minimum of two years’ customer sales and service experience, preferably in personal lines, automobile or property insurance.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management and organizational skills to handle competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications.

We provide a great base salary with excellent commissions, bonuses, full benefit package and vacation plan.

Flexible hours and work from home opportunities. On going training, mentoring and professional development, industry education and growth opportunities provided

Please forward resume to info@commarecruitment.ca   

AB Adjuster, Work from home hybrid

March 1, 2022 by  
Filed under Jobs

AB Adjuster

Comma Recruitment are looking for an AB Adjuster, responsible for providing efficient and prompt investigation, evaluation, negotiation and settlement of a range of small to moderate size and/or moderately complex claims in accordance with corporate guidelines and best practices.

Experience with catastrophic files an asset for the senior roles but not essential for junior and intermediate roles.

We offer ongoing training and support, excellent salary, benefits and vacation, a flexible work from home/office hybrid role.

  • Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery, and conduct reporting and documentation of claims in accordance with established guidelines.
  • Conduct investigations of claims through contact with insurers, claimants, witnesses, other carriers, physicians, contractors, lawyers, etc.
  • Ensure the accurate and efficient payment of claims.
  • Adhere to service standards by communicating effectively with all parties involved.
  • Working knowledge of the company principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions.
  • Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Working knowledge of Microsoft Office.
  • Actively pursuing CIP/FCIP designation an asset.
  • Ability to understand and interpret complex insurance contracts and changes in the interpretation as a result of case or statuary law.
  • Ability to demonstrate patience, empathy and understanding in dealings with customers.
  • Able to plan, organize, and manage multiple demands and changing priorities.
  • Strong analytical, negotiation skills, problem-solving, investigative, and decision-making skills.

Please forward resume to info@commarecruitment.ca

Claims Examiner  – Toronto

February 28, 2022 by  
Filed under Jobs

Responsibilities

  • Working as a Third Party Administrator in the investigation, analysis, and direct oversight of full case load of nationwide first party property, casualty and liability with the opportunity to expand responsibilities into other lines of business including inland Marine.
  • Target identification of subrogation opportunities and lead recovery efforts.
  • Review independent adjuster reports for accuracy, and direct the investigation of your claims.
  • Promptly communicate with Lloyd’s of London brokers and underwriting and claims personnel of other Carrier clients to provide outstanding customer service and results.
  • Promptly communicate with insureds, claimants, retail agents, general agents, independent adjusters and attorneys as necessary. Strategize and take action to obtain best possible results for claims.
  • This position requires a high degree of knowledge with regard to all aspects of first and third party coverage.
  • Must be able to review insurance policy coverage, and prepare reservation of rights or declination letters when appropriate.
  • Be an organized, effective communicator, and possess excellent analytical, writing, negotiation, and follow-up skills

Qualifications

  • Post-secondary education
  • Ability to read, understand, and apply policy terms
  • Minimum of 3-5 years of first-party property and third-party liability adjusting experience
  • Third party adjusting experience an advantage
  • Insurance designations and commitment to ongoing insurance education preferred
  • Exemplary customer service
  • Ability to accurately handle a full case load in a fast paced environment
  • Ability and willingness to commit to extended schedules following significant catastrophic losses
  • Outstanding organizational skills and maintenance of diary system
  • Competence in using MS Word, MS Excel, MS Outlook and the ability to learn new IT applications such as carrier or TPA systems

 

Please forward resume to info@commarecruitment.ca

Commercial Lines CSR – Work from home

January 16, 2022 by  
Filed under Jobs

Commercial Lines Service Broker

Comma Recruitment are looking for a Commercial Lines Service Broker to manage a book of commercial risks, supporting producers and servicing existing clients for a national and established brokerage.

Looking for a confident and high calibre RIBO Service Broker to maintain a quality book of commercial business, support the sales team by servicing existing book of P&C, hospitality, CGL, E&O etc.

  • Service a book of existing commercial business
  • Good knowledge of commercial policies, documentation and procedures.
  • Strong aptitude for property and casualty policies and relevant documentation, experience in other lines (Construction, Manufacturing, P&C, hospitality, CGL, E&O.) an asset
  • Develop and execute high level of service standards, while building relationships with clients and coworkers.
  • Develop and maintain a professional relationship with clients and co-workers to enhance understanding of the target market and to contribute to quality service, problem solving, and risk selection
  • RIBO Licensed
  • Excellent computer, verbal and written communication skills
  • Strong communicator, excellent verbal and written communication skills.

Excellent base salary, benefits, vacation, extensive work from home flexibility. ( Can work from home full time if preferred )

Superb opportunity with leading brokerage, training and professional development provided, working with industry leaders and experts.

Please forward resume to info@commarecruitment.ca

Executive Underwriter, Casualty – National Underwriting

January 15, 2022 by  
Filed under Jobs

National Underwriting Executive, Corporate Casualty,

Comma Recruitment are looking for an experienced Executive Underwriter with 10 years progressive underwriting experience with special risks, large and complex Casualty. Experience with Professional Liability or Environmental Liability an asset.

Customizing solutions for clients when they need advice on covering our insurance risks, working closely with our Underwriters to develop unique Casualty solutions and act as a back-up for Professional Liability solutions.

You are passionate about maintaining strong relationships and paying attention to the smallest of details and written communications to help guide our underwriters in risk assessment.

This role involves corporate underwriting on a national perspective.

Experience with:

  • Complex underwriting, with Professional Liability and EIL being a bonus
  • Problem-solving and critical thinking
  • Written communications
  • 10+ years of Underwriting experience
  • Completed, or pursuing your CIP, FCIP, or RPLU designations
  • Strong customer service background

Excellent package including salary, bonus, benefits and vacation plan, pension, wellness program.

Flexible work schedule, work from home options and flexible hours.

Continued education, training and professional development, working alongside industry experts.

Please forward resume to info@commarecruitment.ca

Executive Underwriter – Construction and Manufacturing

January 15, 2022 by  
Filed under Jobs

Comma Recruitment are looking for a senior level Construction and Manufacturing Underwriter with 10 years of Underwriting experience, handling large and complex risks.

Experience with:

  • Underwriting Construction and Manufacturing risks
  • Problem-solving and critical thinking
  • Customer service and relationship-building

Comma Recruitment are looking for:

  • 10+ years of Underwriting experience, with a Construction or Manufacturing focus
  • Completed, or pursuing your CIP designation
  • Strong customer service background
  • Team-first mentality

Excellent package including salary, bonus, benefits and vacation plan, pension, wellness program.

Flexible work schedule, work from home options and flexible hours.

Continued education, training and professional development, working alongside industry experts.

Please forward resume to info@commarecruitment.ca

RIBO CSR Broker, Work from home

January 10, 2022 by  
Filed under Jobs

Customer Service Broker – RIBO

Personal Lines

Work from Home

Comma Recruitment are looking for a RIBO licensed Service Broker / CSR to service a book of Personal Lines business, the role can develop and we can train and develop you on Commercial also.

The position will focus on service of new and existing Personal Lines clients to resolve issues, amend policies, explain coverages.

Roles & Responsibilities:

  • Service existing clients needs, policy changes, claims inquiries and general day to day account management.
  • Initiate, negotiate and process renewals and endorsements.
  • Communicate with underwriters and adjusters to discuss/ arrange coverages and assist with claims.
  • Assist Producer with new business submissions, proposals, quotes, remarkets and binders as required
  • Responsible for retention of existing book of business and generating new business opportunities through cross sell, upsell and referral opportunities to support overall team targets.
  • Provide front line support for walk in clients, processing outgoing mail and courier.
  • Prepare certificates of insurance and support Commercial Lines Department as needed

Qualifications:

  • Currently holds a RIBO license in good standing
  • Experience as a Personal Lines CSR
  • Brokerage experience preferred
  • Ability to deliver positive customer experiences
  • Self starter and ability to build efficiencies within your daily workflow
  • Commitment to growth and development.
  • Experience with insurance systems, portals etc. an asset

Benefits and Compensation:

  • Excellent salary, benefits, sick days, vacation
  • Business casual dress
  • Company events, social hours, and opportunities to give back to our community

Please forward resume to info@commarecruitment.ca

Regional Manager, Personal Lines – Atlantic Canada

November 23, 2021 by  
Filed under Jobs

Comma Recruitment are looking for a leader with experience managing a Personal Lines service team, managing operations and ensuring a high quality and efficient service to all clientele to ensure goals and objectives support the branch strategy.

This role has a direct impact on business outcomes such as client retention, client satisfaction, ensuring the team meets or exceeds our service goals. You will focus on maximizing both effectiveness of processes and efficiencies in procedures. Part of your role will be to provide coaching, mentorship and career pathing to the personal lines representatives.

Comma Recruitment are looking for talented, licensed leaders with an optimistic outlook and willingness to work with a dynamic and diverse team. Resourceful and ambitious individual wanting to continue to expand your insurance knowledge and skills.

 

How You Will Affect the Business:

  • Overall supervision and development of all Client Solutions and Personal Lines service team within designated area.
  • Manage a team to successfully maintain and service a book of business
  • Ensure full utilization by all team members of all systems in the Personal Lines Department.
  • Ensure staff meet and adhere to the high service and performance standards
  • Provide guidance and support to personal lines service staff.
  • Assist in hiring of new service staff ensuring they meet the qualifications of the position.
  • Implement new service staff training program, and provide weekly feedback to determine next steps required for the successful onboarding of new staff.
  • Provide reports on current staff, including successes, challenges, and performance issues, including solutions.
  • Provide a quarterly report on each staff member outlining training opportunities, career planning, performance management and an action plan for development of that employee.
  • Ensure underwriting practices and procedures are effectively understood, reinforced, and in compliance (e.g. policy changes, renewals, etc.).
  • Ensure staffing levels are appropriate to meet client needs, including a quarterly review of the book of business within your designated branch.
  • In collaboration with Area President and SVP of Operations, build and maintain a sustainable workplace culture of respect, fairness, collaboration and inclusiveness within respective team.
  • Monitor and adjust workflow and service standards within the team.
  • First point of contact for insurance carrier service issues and procedural changes.
  • Supervise processing of policy transactions and the posting of daily transactions.

What will Make You Successful:

  • You are a natural-born leader, and take immense pride in guiding and fostering the teams’ growth – and your impact on the business comes as a natural result of that!
  • Strong communication and interpersonal skills enable you to develop deep relationships and partner effectively at all levels of the organization.
  • Being in a fast-paced, dynamic environment brings out the best in you. With an ability to prioritize effectively and ensure the team is aligned with broader strategic outcomes
  • Highly tech-savvy, with the ability to learn new systems, tools and processes effortlessly.

Education & Experience:

  • Secondary School Diploma required, College or University Degree strongly preferred.
  • 5+ years of Personal Lines Insurance experience.
  • 2 years of management or supervisory experience preferred.
  • Active and in good standing Insurance License required.
  • CAIB, CIP, CIM or other relevant certifications/designations favored.
  • Bilingual French and English an asset though not essential

Please forward resume to info@commarecruitment.ca

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