Commercial Administrator

Comma Recruitment are looking for a talented administrator within the commercial department to work for a leading brokerage.

Our culture – Everyone from our team is gifted ownership in the company each and every year to create alignment and to help everyone enjoy the benefits of being an owner!

Work From Wherever You Want! – Our systems, operations, processes etc. have always been built to support a work from wherever you want arrangement.

Always connected and part of a team! – Between interesting and diverse weekly all colleague Teams video calls, treat of the month, virtual and in person team events, wellness, life coach and personal training services available to all colleagues.

Master of your own destiny – We believe in accountability and merit, which is why every associate has their own set of key performance indicators so your contribution is always recognized and appreciated.

Are you an experienced professional administrator that thinks critically, has excellent attention to detail, above average typing skills and that understands…as we do…that administration is the foundation of every great organization!

Are you primarily motivated by the satisfaction and joy that comes from helping others. Have expertise and experience working with Applied Systems TAM or EPIC. Are organized, hardworking and love working in an environment where every day is different.

Working directly with our team to deliver an unmatched prospect and client service experiences. Assist and master key tasks like new account creation, certificate of insurance issuance, invoicing, preparing financing quotes, preparing client files and follow ups, reviewing policy documentation and preparing it for transmittal.

Develop relationships with underwriters, financing partners and colleagues to ensure timely and accurate issuance of all documentation.

Triage incoming calls and emails, quote requests and customer inquiries. Assist in Accounts Receivable tasks as needed, such as applying payments to client accounts.

Understand and adhere to current workflows, policies, and procedures.

Comma Recruitment is actively looking for detail focused, critically thinking people who are passionate about helping others and want to join a rapidly growing team/organization!

Greater than 2 years of commercial insurance industry experience, 5 years of personal lines experience or 10+ years of professional administrative experience

Computer skills – proficient in MS Office, Outlook, Applied TAM etc. Excellent customer service and conflict resolution skills Excellent verbal and written communication and presentation skills Strong organizational, prioritization and time management skills

Excellent attention to detail, ability to work independently

Please forward resume to [email protected]

Personal Lines Account Manager

Comma Recruitment are looking for RIBO licensed service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and remarkets.

This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.

Excellent salary, bonus, benefits and pension plan, we also have opportunities for senior brokers with experience managing VIP/High value clients, superb package and increased salary for these roles.

Position Summary:

To provide customer service for Personal Insurance policies and taking responsibility for the retention of a large existing book of home and auto business

What you will be doing:   

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries and process renewals
• Complete relevant administrative tasks, process correct and accurate documentation
• Contact Underwriters and Adjusters to discuss guidelines and policy
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives

 

What you bring to the table:

• RIBO Licensed
• Insurance experience with two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

Commercial Account Manager

Comma Recruitment is looking for a Commercial Lines Account Manager with 2+ years of Commercial
Insurance account management experience, a talented professional with ambition. You love to win, be
constantly challenged and want each day to be different.
Do you have commercial insurance industry experience, broker, account management, account
executive experience, proficient in MS Office, TAM and other common programs
Excellent customer service and conflict resolution skills
Excellent verbal and written communication and presentation skills Strong organizational and time
management skills.
Strong negotiation skills and the ability to work independently

Duties include:
• Working to deliver an unmatched customer service experience while reporting directly to the
President & CEO who is actively involved in supporting, training and helping all colleagues learn,
grow and succeed.
• Develop rapport and relationships through educating and informing clients and prospects on
insurance and risk management considerations.
• Accountable for determining prospect and customer insurance needs based on their operations,
dealing with customer requests, complaints, all aspects of renewals including securing the best
terms and conditions and presenting the best insurance product(s) based on the needs &
preferences of the insured.
• Desire to constantly develop and improve soft and technical insurance skills.
• Follows all workflow, procedures and policies when providing customer service.
• Able to accurately identify exposures/risks associated with prospects operations, industry
and/or gaps in existing coverage and present risk management and/or insurance solutions to
address them.
• Actively participates in all assigned training, meetings and other events.
• Set and meet personal goals to ensure prospect and client needs are met while also providing
recommendations, suggestions etc.
• Gather underwriting information from prospects and clients, prepare submissions and secure
the best terms available from insurance companies through negotiations.
• Understands their role as a brand ambassador and provides a consistent and positive brand
experiences to all prospects and customers.
• Develop relationships with underwriters to ensure timely issuance of quotes, renewals,
responses to insured questions while securing best possible terms for prospects and clients.
• Interacts with prospects, customers and all colleagues to build positive and respectful
relationships to ensure inquiries about products and services and complaints are handled
appropriately.
• A desire to get better each and every day…to achieve mutually agreeable personal, team and
company growth targets.

We offer:
• A fulfilling company culture that empowers our people, provides personal support &
mentorship, professional growth, and career advancement
• Competitive Salary and remuneration package
• Extended benefits
• Job Stability and a flexible approach to work from home and flexible hours
• Continuing education and professional designation subsidy
• A positive and collaborative environment; teammates are rewarded on their performance and
achievement of goals
• An environment where a proactive attitude thrives.

Please forward resume to [email protected]

Liability Adjuster

Comma Recruitment is looking for a talented BI and CGL adjuster with 3+ years claims experience, this position is responsible for investigating, negotiating and settling serious CGL and bodily injury claims.

The adjuster will be responsible for direct file handling and communication with all involved parties.

Summary Of Role & Responsibilities

 

• Confirm valid coverage
• Fully investigate liability losses
• Fully investigate serious injuries & exposure
• Provide instruction and direction to internal and external vendors i.e.: Adjusters, Legal Counsel, Engineers
• Calculate ultimate probable exposure and reserve accordingly
• Maintain a proactive diary system to monitor files
• Ensure files are up to date with reserve worksheet, case law, medical and liability information
• Mentor and coach junior adjusters
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process
• Comply with service standards as outlined in Best Practices
• Actively participate in settlement initiatives along with both private and mandatory mediations

Necessary Knowledge, Skills And Attributes

Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice

• Experience with internal and external audits
• Detail oriented and well-organized individual
• Strong oral and written communication skills
• Travel to mediations/pre-trials/trials is required
• Superb interpersonal skills and leadership qualities/potential
• Work well individually or as a part of a team
• Computer literacy with strong working knowledge of Microsoft programs

Education And Experience

• Minimum 3-5 years of experience adjusting CGL & BI claims
• CGL experience must include a strong background in coverage (duty to defend vs. indemnify), product liability, occupier’s liability, and environmental losses
• Experience in Municipality losses and construction wrap up an asset

Please forward resume to [email protected]

 

Commercial CSR / TSR

Comma Recruitment are looking for a highly motivated and detail-oriented Commercial Customer Service Representative ( or TSR) to join our dynamic team. The successful candidate will play a crucial role in supporting our commercial clients by providing exceptional customer service, managing insurance policies, and ensuring client satisfaction. This position requires strong communication skills, a thorough understanding of commercial insurance products, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

1. Client Support:
   • Serve as a point of contact for commercial clients, addressing inquiries, resolving issues, and providing expert guidance on insurance policies.
   • Develop and maintain strong relationships with clients, ensuring their needs are met promptly and efficiently.
2. Policy Management:
   • Assist clients with policy renewals, amendments, and endorsements.
   • Process policy documents, certificates of insurance, and other related documentation accurately and in a timely manner.
   • Ensure all client information is up-to-date and accurately recorded in the system.
3. Claims Assistance:
   • Provide support to clients during the claims process, from initial reporting to resolution.
   • Liaise with insurance carriers, adjusters, and other stakeholders to facilitate the claims process and advocate on behalf of clients.
4. Sales Support:
   • Collaborate with the sales team to administer a assist the producers to pursue new business opportunities.
   • Assist with preparing quotes, proposals, and presentations for potential clients.
5. Administrative Duties:
   • Maintain organized and efficient electronic and paper filing systems.
   • Generate reports and maintain records as required by the brokerage and regulatory bodies.
   • Perform other administrative tasks as assigned.

Qualifications:

• Minimum of 2 years of experience in a commercial insurance or customer service role within a brokerage. 3+ years for Senior CSR roles
• Strong knowledge of commercial insurance products and services.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and insurance software
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time-management skills.
• Commitment to providing exceptional customer service.

Certifications:

• CIP (Chartered Insurance Professional) designation or working towards it is an asset.
• RIBO (Registered Insurance Brokers of Ontario) license or equivalent provincial license is preferred.

 

Please forward resume to [email protected]

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