Commercial CSR / TSR

May 22, 2024 by  
Filed under Jobs

Comma Recruitment are looking for a highly motivated and detail-oriented Commercial Customer Service Representative ( or TSR) to join our dynamic team. The successful candidate will play a crucial role in supporting our commercial clients by providing exceptional customer service, managing insurance policies, and ensuring client satisfaction. This position requires strong communication skills, a thorough understanding of commercial insurance products, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

  1. Client Support:
    • Serve as a point of contact for commercial clients, addressing inquiries, resolving issues, and providing expert guidance on insurance policies.
    • Develop and maintain strong relationships with clients, ensuring their needs are met promptly and efficiently.
  2. Policy Management:
    • Assist clients with policy renewals, amendments, and endorsements.
    • Process policy documents, certificates of insurance, and other related documentation accurately and in a timely manner.
    • Ensure all client information is up-to-date and accurately recorded in the system.
  3. Claims Assistance:
    • Provide support to clients during the claims process, from initial reporting to resolution.
    • Liaise with insurance carriers, adjusters, and other stakeholders to facilitate the claims process and advocate on behalf of clients.
  4. Sales Support:
    • Collaborate with the sales team to administer a assist the producers to pursue new business opportunities.
    • Assist with preparing quotes, proposals, and presentations for potential clients.
  5. Administrative Duties:
    • Maintain organized and efficient electronic and paper filing systems.
    • Generate reports and maintain records as required by the brokerage and regulatory bodies.
    • Perform other administrative tasks as assigned.


  • Minimum of 2 years of experience in a commercial insurance or customer service role within a brokerage. 3+ years for Senior CSR roles
  • Strong knowledge of commercial insurance products and services.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite and insurance software
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Commitment to providing exceptional customer service.


  • CIP (Chartered Insurance Professional) designation or working towards it is an asset.
  • RIBO (Registered Insurance Brokers of Ontario) license or equivalent provincial license is preferred.


Please forward resume to [email protected]


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