Senior Director, Pricing and Underwriting

Comma Recruitment is looking for a Senior Director with extensive experience with Commercial Lines Pricing with 5+ years experience leading teams.

Reporting to the Vice-President, Commercial Lines, you will need to be strategic, innovative, and collaborative, offering their expertise as well as leading the overall development and ongoing management for our Actuarial and Corporate Underwriting Departments for the Province of Ontario.

In addition, you will organize and oversee activities related to the pricing of all automotive lines. Work collaboratively with colleagues in Ontario and in other provinces to set rate levels and segmentation for commercial products in Ontario and will be responsible for managing the process of accepting complex risks for commercial business.

• Sustaining rate to ensure profitability, retention, and growth of the business for personal and commercial automotive lines as well as commercial property and liability insurance
• Develops and supervises the various actuarial studies required to establish the level of these rates
• Organizes pricing committees, prepares recommendations regarding pricing policies, rate changes
• Submits applications for acceptance of rates and underwriting rules to regulatory authorities (FSRA)
• Follows the evolution of the market and the movement of competitors
• Ensures that the rates to be implemented can be supported by the market and will meet the company’s growth and profitability objectives
• Monitors the results obtained after their implementation in terms of sales, retention, and profitability
• Conducting various impact studies
• Analyzes the impact of various legal or other changes on the company’s results
• Evaluates the impact of changes in underwriting and claims settlement policies on the company’s data and results
• Approving complex or out-of-authority underwriting cases
• Supports and advises its resources as well as the leaders of the operational teams in terms of underwriting by providing explanations on the processes used, risk exposure and develops possible solutions
• Manages the entire approval process for non-authority files.
• Ensures compliance with service deadlines and the quality of interventions and by authorizing files under their authority or, where applicable, by presenting them to senior management
• Oversees the underwriting authority levels for underwriters to mid-management
• Leads the team responsible for the quality control process while ensuring the implementation of action plans when necessary
• Participates in the risk analysis and underwriting of large and complex accounts and makes recommendations for underwriting, acceptance, or refusal of risk
• Identifies the difficulties in underwriting, interpreting, and applying standards that most frequently emerge during consultations or file approvals and recommends improvements
• Ensures compliance with operating budgets and policies
• Collaborates in policy development and review
• Manages the preparation of objectives, plans, and budgets the department
• Directs and advises employees under their supervision in their daily activities and ensures the effective organization of the department’s activities
• Takes responsibility for motivating and empowering employees on their team
• Manages the process of evaluating employee performance
• Develops objectives (projects) and strategies for their department, monitors the projects or mandates carried out by the members of the team
• Organizes and conducts information meetings for the team
• Participates in the strategic orientations of the Vice-Presidency of Personal and Commercial Insurance

Comma Recruitment is looking for the following attributes:

• Sound business judgement
• Ability to obtain buy-in
• Relationship building skills
• Taking ownership of a challenge and ability to come up with actionable strategies
• Solid project management skills including communication, organization, and execution
• Professional, friendly, and courteous in all interactions

Education and Experience:

• University degree in Actuarial Science or a relevant discipline
• Fellowship with the Casualty Actuarial Society and the Canadian Institute of Actuaries, an asset
• 10 years of relevant Commercial Lines Pricing experience and a minimum of 5+ leading teams

Please forward resume to [email protected]

Senior Liability Adjuster

Comma Recruitment is looking for a talented Liability Adjuster, investigating, negotiating, and settling a variety of CGL and Bodily Injury claims. The adjuster will be responsible for direct file handling and communication with all involved parties

Role and Responsibilities:

• Confirm valid coverage
• Investigate liability, serious injuries & exposure
• Investigate serious injuries and exposure
• Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers
• Calculate ultimate probable exposure and reserve accordingly
• Maintain a diary system to monitor files
• Ensure files are up to date with BI worksheet, case law, medical and liability information
• Report any serious injuries to Manager
• Mentor and coach junior adjusters
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process
• Comply with service standards as outlined in the claims manual
• Participate actively in settlement initiatives along with both private and mandatory mediations
• Any other duties as required

Knowledge, Qualifications, Skills:

• Detail oriented and well-organized individual
• Strong oral and written communication skills
• Travel to mediations/pre-trials/trials is required, when not virtual
• Superb interpersonal skills and leadership qualities/potential
• Work well individually or as a part of a team
• Computer literacy with strong working knowledge of Microsoft programs

Education and Experience:

• CIP designation or working towards obtaining designation
• Minimum 3-5 years of experience adjusting CGL & BI claims
• CGL experience including a strong background in coverage (duty to defend vs. indemnify), municipality losses, construction wrap up, product liability, occupier’s liability, and environmental losses is preferable
• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice
• Experience with internal and external audits

We offer a very competitive salary, excellent benefits with vacation and pension plan.

• Exceptional hands-on training
• A chance to collaborate with and learn from experts
• A strong team environment
• A fun, friendly corporate culture
• A supportive leadership team committed to your success

Please forward resume to [email protected]

Senior Service Broker  – Personal Lines Marine

Comma Recruitment is looking for a talented service broker who will be working directly with clients in delivering the world-class customer service.

As the Senior Service Broker, Personal Lines Marine you will be a personal advisor providing expert advice and customized boat insurance coverage. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

How you will impact the business:

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, keeping tabs on new products and policy changes.

What Will Make You Successful

• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues – people love working with you, and you with them.
• Comprehensive and effective verbal and written communication skills.
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.

Education & Experience

• 2+ years of Personal Insurance Broking experience relevant to the recreational marine industry.
• RIBO license required.
• Secondary School Diploma required, College or University Degree strongly preferred.
• Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM) highly preferred.
• Knowledge of Epic an asset

What we can offer you:

We offer a very competitive salary and bonus plan.

We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

Work from home flexibility, flexible working hours and working with industry leaders.

Please forward resume to [email protected]

Business Development Manager – Personal Lines Marine

Business Development Manager – Personal Lines Marine

Comma Recruitment are seeking an energetic Business Development Manager to drive new business growth and maintain effective key relationships within our Personal Lines Marine book.

We offer the most comprehensive boat insurance coverages available for all types of boats coast to coast.

How you will impact the business

• Grow the Portfolio through new business acquisition activities
• Assist in conducting competitor and strategic market analysis
• Prospect and lead generation for Marina & Dealer network partnerships in off season
• Present our plan value proposition to clients and network partners
• Represent at Shows and Events

What makes you successful

• You have B2B knowledge and relationships within the Canadian marina and dealer network
• You have an understanding of market relations in the recreational marine insurance industry
• You have knowledge and experience on all types of recreational boats and an understanding of boaters’ coverage requirements for Insurance
• You will grow the business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with marinas, dealers or manufacturers
• You are assertive, empathetic, flexible, active listener, and persuasive who can influence and negotiate with clients. marina and dealer network partners
• You work well under pressure with minimum supervision in a collaborative team environment
• You have excellent time management and organization skills with high attention to detail and accuracy
• You can multi-task between a variety of tasks, projects, and deadlines

Education & Experience

• B2B Sales and prospecting experience relevant to the recreational marine industry
• Recreational Marine experience an asset
• University Degree or College Diploma; CAIB and/or CIP designation nice to have
• Registered Insurance Broker License
• Comprehensive and effective verbal/written communication skills
• Marketing and advertising background, nice to have
• Experience working with various tools and systems, proficiency with MS office suite
• knowledge of Salesforce and Epic Brokerage Management system is an asset

What we can offer you:

We offer a very competitive salary and bonus plan.

We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

Work from home flexibility, flexible working hours and working with industry leaders.

Please forward resume to [email protected]

Commercial Account Manager  – Home office flexibility or hybrid role

Comma Recruitment are looking for talented Commercial Account Managers, we offer a wonderful package, working with a great team, ongoing training and professional development:

• Our culture – Everyone from our Associates to Account Managers and Advocates are gifted ownership in the company each and every year to help everyone enjoy the benefits of being an owner
• Work From Wherever You Want – Our systems, operations, processes etc. have always been built to support a work from wherever you want arrangement. State of the art systems along with access to markets to suit all our client’s needs.
• Between interesting and diverse weekly all colleague Teams video calls, treat of the month, virtual and in person team events, wellness, life coach and personal training services available to all colleagues.
• We believe in accountability and merit, which is why every associate has their own set of key performance indicators so your contribution is always recognized and appreciated.

Bright and talented with Commercial Insurance account management experience, love to win, be constantly challenged and want each day to be different. Want to work for an organization that is disruptive, aggressive, growing and fun.

Have completed or working towards your CAIB, CIP, FCIP, CRM, RPLU etc.

Are you primarily motivated by the satisfaction and joy that comes from helping others.

Commercial insurance industry experience, broker, account management, account executive experience preferred

Computer skills – proficient in MS Office, TAM and other common programs

Excellent customer service and conflict resolution skills

Excellent verbal and written communication and presentation skills

Strong organizational and time management skills

Strong negotiation skills and the ability to work independently

 

Responsibilities and Duties:

• Working to deliver an unmatched customer service experience while reporting directly to the President & CEO who is actively involved in supporting, training and helping all colleagues learn, grow and succeed.
• Develop rapport and relationships through educating and informing clients and prospects on insurance and risk management considerations.
• Accountable for determining prospect and customer insurance needs based on their operations, dealing with customer requests, complaints, all aspects of renewals including securing the best terms and conditions and presenting the best insurance product(s) based on the needs & preferences of the insured.
• Desire to constantly develop and improve soft and technical insurance skills.
• Follows all workflow, procedures and policies when providing customer service.
• Able to accurately identify exposures/risks associated with prospects operations, industry and/or gaps in existing coverage and present risk management and/or insurance solutions to address them.
• Actively participates in all assigned training, meetings and other events.
• Set and meet personal goals to ensure prospect and client needs are met while also providing recommendations, suggestions etc.
• Gather underwriting information from prospects and clients, prepare submissions and secure the best terms available from insurance companies through negotiations.
• Understands their role as a brand ambassador and provides a consistent and positive brand experiences to all prospects and customers.
• Develop relationships with underwriters to ensure timely issuance of quotes, renewals, responses to insured questions while securing best possible terms for prospects and clients.
• Interacts with prospects, customers and all colleagues to build positive and respectful relationships to ensure inquiries about products and services and complaints are handled appropriately.
• A desire to get better each and every day…to achieve mutually agreeable personal, team and company growth targets.

Please forward resume to [email protected]

« Previous Page — Next Page »