Regional Sales Director – Life Insurance

Comma Recruitment are seeking a talented Regional Sales Director to manage the Independent Sales distribution by enhancing sales and developing and implementing the MGA distribution system for Canada, excluding Quebec for the distribution of our products based upon their marketing strategic plans.

The Sales Director is also responsible for promoting, training and increasing the territory, the sales of life products through our broker distribution channel and for achieving the sales targets established by theVice-President, Sales & Marketing .

Key Activities:

■Recruiting and supporting MGA’s by expanding the company’s businesses by identifying, contacting and negotiating contracts with potential MGA’s, as per the company’s corporate image and requirements.

■Expanding the sale of our products through our agents and representatives

■Promoting within the industry by participating in different life insurance industry activities either as a speaker or a participant in order to represent and promote the company and its products. Taking part in various industry committees in order to represent the company.

■Ensuring that compliance policies related to agent contracting, sales process and service to client is observed throughout the different levels of distribution.

■Participating in different meetings with other departments (Customer Service, Underwriting, Marketing, Contracting ) in the company in order to solve problems and propose solutions in order to assure a great quality of service to the brokers.

 

Knowledge, Qualifications, Skills:

■Life insurance and financial services sales experience, background in management of field force and training

■Excellent interpersonal communication skills, great aptitude and flexibility when negotiating with people or motivating.

■Must have great autonomy and a strong ability to organize own work.

■Planning and results-oriented – must be able to achieve set goals without direct supervision.

■Demonstrated leadership in the capacity to convince MGA’s and advisors to join the company and their advisors to sell our products and the same ability in working with colleagues in Head Office in order to get maximum of cooperation.

■Available to travel across Ontario, Eastern and Western Provinces.

■Excellent computer knowledge and the ability to use and manipulate different tools and software required by this job (Excel, Word, PowerPoint, Life Guide and company software, lap top computer, projector, cell phone, scanner, fax machine, etc).

■Demonstrated capacity for strategic thinking, long-range vision and the ability to lead through empowering direct/indirect reports.

■Proven ability to work under pressure and meet sales targets.

■Team player with the ability to self-motivate and motivate/coach others.

■Ability to make sound decisions balancing the Company’s strategic direction with the field force priorities and objectives.

■Self-motivated to continually broaden professional knowledge, attending industry and financial services seminars/events/functions.

Education and Experience:

■University Degree is preferred.

■Must be licensed as a life underwriter and preferably as a financial planner.

■Must have a minimum of 10 years experience as an advisor, branch manager, wholesaler, trainer, or regional director in the life insurance or financial services industry.

■Leadership experience is a must.

■Bilingualism is a strong asset.

Please forward resume to [email protected]

Multi Line Unit Claims Manager – Mississauga

 

Insurance Jobs in the Greater Toronto Area.

Comma Recruitment are hiring a Multi Line Unit Claims Manager to lead a team of telephone adjusters in Mississauga.

You will be responsible for leading the team by providing leadership, technical expertise to ensure efficient and effective work processes, quality service and development of continuous improvements.  Directing resources within budget allocation and ensures adherence to corporate policies and standards in order to reach and exceed the department goals.

 

Major Duties

•Contribute to the achieving of corporate and regional objectives by assessing team performance and ensuring loss processing quality and standards. Ensure procedures and productivity compliance is in accordance to corporate standards.

•Provides leadership and manage the operations of the Unit to achieve key business goals. Monitors and participates in Unit activities and reports on progress.

•Assumes responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients. This includes: communicating corporate philosophy, vision, and values; motivating staff to participate in Unit objectives; continuously keeping all staff informed of changes or new directions; and soliciting feedback regarding operations.

•Making sure to meet customer service quality standards to obtain fair loss settlement in line with corporate standards.

•Acts in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims. Resolves complex claims related issues and/or escalates problems according to company policies. Ensures that corporate policies, claims standards, and procedures are followed

•Audits staff files and provides feedback and/or training as determined by this exercise

•Identifies improvement needs and recommends changes to policies and/or processes to improve business results and maintain competitiveness Participate in the budget making, follow-up and make other service management reports incompliance with objectives to achieve.

•Remains current with industry trends, technical developments, services, and products.

 

Requirements:

•Minimum 2 years experience at supervisory/manager level or team leader

•Multi Line Claims Adjusting experience

•Leadership skills including ability to motivate and coach staff to deliver results

•Strong technical skills in automobile claims

•knowledge of Property would be an asset

•Analytical skills to deal with policy, legal and regulatory interpretation and implementation

•Strong communication and customer service skills

•Previous claims handling experience in the property damage field preferred

•Experience working in a contact centre environment and exposure to call center systems such as Symposium would be an asset

Please forward resume to [email protected]

Claims Manager – Auto PD

Claims Manager – Auto PD – Mississauga

Experienced Auto PD adjuster, ideally with 5 years adjusting and experience in a supervisory or management position.

• Deliver and exceed on all key performance indicators as it relates to Auto Physical Damage loss development and rental vehicle expenses, claims leakage control and expense management

• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations in relation to Auto Physical Damage Claims.

• Champion employee engagement by creating a positive working environment and building a highly motivated, completely engaged team.

• Achieve customer satisfaction ratings by coaching and developing staff to deliver awesome customer service through quality claims handling.

• Participate and / or lead vendor audits and ensure completion

• Produce audit reports and provide feedback on Commercial Accounts/ preferred vendors

• Ensure action plans are in place when circumstances dictate

• Completion of monthly open & closed file reviews

• Provide Functional Leader with monthly progress reports and updates

 

What you bring to this role:

 

A comprehensive understanding of Personal and Commercial Auto Physical damage claims handling acquired through a minimum of five years of progressive experience in the insurance industry.

• Solid understanding of Claims Best Practices and Guidelines

• Strong leadership skills with the ability to lead a team of technical and skilled employees.

• A demonstrated desire for continuous improvement and learning.

• Good cross-functional relationship skills used to develop, maintain and influence relationships with Corporate Partners, internal and external business partners.

• Excellent presentation and negotiating skills.

• Strong written and verbal communication skills with the ability to deliver critical feedback.

• Min 5 years of recent Auto Physical Damage Claims experience preferred

• Superior time management and organizational skills

• CIP or FCIP designation completed

• University degree or College diploma or equivalent

 

Please forward resume to [email protected]

Property Road Adjuster – Commercial Claims

•Investigate relatively complex commercial and some personal lines property claims in a timely and respectful manner through communication with customers, appraisers, adjusters and any other related parties

•Collect reports and statements to determine liability and coverage

•Develop an action plan for conducting investigations

•Negotiate with customers, claimants, lawyers, and insurance clients to settle claims

•Attends court proceedings, hearings or alternative dispute resolutions, as required, to provide information on claims

•Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services

•Identify process improvement needs and recommend changes to policies or procedures to maintain quality service and competitiveness

Your skills:

•A college diploma or a university degree preferred (or equivalent business experience)

•Completed or are working toward a Chartered Insurance Professional (CIP) designation

•3 to 7 years of claims handling experience

•Strong customer service and written communication skills

•Technical expertise as acquired through direct Commercial Claims field experience, in the investigation, assessment and settlement of commercial and personal lines property claims

•Expertise in personal lines and commercial lines products

•Must possess a valid driver’s license with a good driving record

•Ability to travel on short notice

 

Please forward resume to [email protected]

Senior Bodily Injury Adjuster – Edmonton

Senior Bodily Injury Adjuster – Edmonton – 5 Years progressive BI Claims Experience

The Bodily Injury Analyst is responsible for the handling of bodily injury tort claims in Edmonton.  This includes full investigation of liability and quantum as well as negotiation and resolution of claims effectively and timely manner.

The Bodily Injury Claims Analyst is available to travel and attend mediations, pre-trials and trials as required, and is required to deal with and direct plaintiff and defence counsel on a regular basis.

The Analyst is responsible also for departmental assistance as required and regular assistance in coaching, mentoring, and training of more junior Analysts on the team.

 

Hours of work: Monday to Friday from 9:00am-5:00pm. Reporting to Claims Manager

 

Main Responsibilities

•             Investigates complex claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.

•             Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices; complies with all established protocols regarding identification, notification and reporting to Major Claims; complies with all established protocols respecting claims settlement authority.

•             Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.

•             Establishes and maintains proactive and sound litigated claims file handling by adhering to established guidelines.

•             Manage both potential indemnity and expense to ensure sound cost management principles and practices.

•             Exercise sound judgment in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines.

•             Makes prompt contact (in person where practical) with all unrepresented claimants to established and maintain a relationship of trust and cooperation in order to resolve claims of high complexity in a timely manner through a fair and proactive process.

•             Manages expectations of claimants throughout the claims process by maintaining regular follow up contact and delivering on commitments made to resolve claims in a timely manner and fair process.

•             Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.

•             Build trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner through a fair, reasonable and professional manner through good communication.

•             Proactive management and collaboration with Defence Counsel in partnership around all established claims handling and best practices.

•             Complete all required reports and all notepad entries in a timely manner.

•             Generally works inside the office environment; are expected to attend out of the office settlement meetings, mediations and trials.  In persons visits are also expected

•             Occasional or frequent overnight travel, daily travel to other locations. Some travel required outside of business hours.

•             May be required to work irregular hours to schedule activities around availability of key contacts or events

•             Driving and travel as required.

•             Assist management as required

•             Provide coaching, mentoring and training more junior analysts

•             Demonstrate strong leadership and positive role modeling towards their peers

 

Qualifications

•             You have a minimum of 5 years BI & tort experience

•             You have knowledge / experience with the current Rules of Civil Procedure

•             You are able to prioritize and complete all claims handling related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required.

•             You have a strong client service orientation, superior interpersonal and communication skills.

•             You possess excellent organization and time management skills.

•             You have effective analytical skills and you are detail oriented.

•             You have strong negotiation skills.

•             You have the ability to adapt effectively to a changing environment

•             You are able to function effectively in a fast-paced, multi-faceted environment.

•             You are able to work independently and with minimum supervision

•             You have demonstrated an ability to coach your peers and have demonstrated strong leadership

•             CIP courses and post secondary education are assets.

 

Please forward resume to [email protected]

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