IT Project Manager

Comma Recruitment are looking for an IT Project Manager that possesses a combination of expert project management, leadership and facilitation skills. This candidate will have the ability to plan, manage and deliver exceptional projects on time and feature complete.

This person is solution oriented and “project -centric”; skilled and comfortable at handling the “tough conversations” with stakeholders, while maintaining a high level of trust through integrity.

Responsibilities:

• Work closely with internal teams to identify clear project scope, facilitate level of effort and establish realistic timelines.
• Lead project planning, discovery, development, launch and reporting/maintenance stages for clients.
• Author detailed customer requirements documentation (ie: BRD’s) to firm scope and timelines for client approval.
• Build strong relationships with clients through diplomatic facilitation and effective communication.
• Create, monitor and forecast changes in project budgets and identify any future growth opportunities.
• Develop detailed project plans with critical path activities; baseline and identify any risks/impacts to timelines, scope and budget.
• Apply critical, creative and strategic thinking at each stage of the project lifecycle, while deftly maneuvering project changes, scope creep, risks, blocks, issues, actions and updates.

Qualifications:

• 5+ years of experience managing IT projects
• Project Management Professional (PMP) certification is an asset
• Demonstrated ability in communicating well with clients, addressing their concerns carefully and effectively
• Proven ability of executing successful projects that are on time, within budget and in scope
• Creative, out-of-the-box problem solving and strategic thinking
• Exceptional written and presentation skills; the IT project manager must be able to effectively communicate technical requirements into business goals to clients and internal teams and vice versa

• Familiarity with common delivery and project management tools (Azure, Jira, SharePoint, Microsoft Project and others)
• Understanding of Agile and Waterfall Methodologies, web-based technologies, and software system architecture.
• Strong ability to actively identify, retrieve, understand and accurately disseminate, highly technical (IT) project information
• Ability to educate and guide stakeholder’s on process
• Working level knowledge of IT Infrastructure and programming techniques
• Ability to learn quickly and work with best practices
• Perform other tasks as required

Please forward resume to [email protected]

Bilingual CSR, Work from home, full time $40k base + benefits and 3 weeks vacation

Comma Recruitment are looking for bilingual English / French Customer Service Reps to respond to inquiries from policyholders who are calling to report insurance claims.

Document initial claim details and activities to ensure that callers experiences are timely and service oriented. Make determination based on protocol if claims adjuster attention is required and coordinate with vendors as required.

Full paid training, all equipment provided including lap top, phone etc.

* Please note that this position requires shift work on a rotating basis, full time salaried role of $40,000 plus benefits and 3 weeks paid vacation, working 37.5 hours a week.
*Only candidates fully bilingual in French and English will be considered

Comma Recruitment are looking for:
• Strong communication skills, bilingual in French and English
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound decision making skills;  to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Telephone etiquette

Responsibilities
• Provide personalized customer service of the highest level
• Arrange for the coordination of adjusters or vendor partners as required
• Field and answer branch inquiries
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required:
• Minimum 1 year administrative experience
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Please forward resume to [email protected]

Commercial Lines Account Manager, work from home flexibility

Comma Recruitment are looking for a talented Commercial Lines Account Manager with 3+ years experience in commercial lines, a great attitude to succeeding and motivated to win. If you want each day to be different and like to help others while achieving significant financial rewards.

A strong negotiator to review and manage renewals, grow the book through developing new business opportunities.

• Working and reporting directly to the President to deliver an unmatched client service experience.
• Responsible for serving customers to assess and fulfill their insurance needs to the highest standards of satisfaction.
• Develop relationships through educating and informing those you connect with.
• Accountable for determining customer needs, dealing with customer sales, complaints, all aspects of renewals including securing the best terms and conditions and best product, handling inquiries and processing transactions.
• Constantly develop and improve soft skills and various industry professional designations
• Follows all procedures and policies when providing customer service.
• Able to accurately identify exposures/risks associated with prospects operations and or gaps in existing coverage and present risk management and or insurance solutions to address them.
• Actively participates in all assigned training
• Set and meet personal goals to ensure that the sales of insurance products are maximized by fulfilling the customer’s determined needs.
• Gather underwriting information from prospects, prepare submissions and secure the best terms available from the markets for quotes through negotiations.
• Understands his/her role as a brand ambassador and provides positive brand experiences to all customers
• Develop relationships with underwriters to ensure timely issuance of documentation and best terms are made available.
• Interacts with customers to provide information in response to inquiries about products and services and handles and resolves complaints. Actively working on developing new relationships and opportunities within a mutually agreed segment to achieve mutually agreed sales/growth targets.
• Win often…to achieve mutually agreeable personal and team growth targets

 

Comma Recruitment are looking for:

• 3 + years of commercial insurance industry experience, broker or underwriter experience preferred.
• Computer skills – proficient in MS Office
• Excellent customer service and conflict resolution skills
• Excellent verbal and written communication and presentation skills
• Strong organizational and time management skills
• Strong negotiation skills
• Strong business development skills
• Ability to work independently

We offer an exceptional package of base salary, commissions, benefits, flexible work from home arrangements, opportunities for professional development and long term growth plus an opportunity to work day to day with industry leaders.

Please forward resume to [email protected]

Commercial Lines Associate

Comma Recruitment have an exciting opportunity for a Commercial Lines Associate with 2+ years experience with commercial policies providing exceptional service for a commercial book.

We are looking for:

• Have experience in and enjoy the administration side of the P&C industry
• Want to work for an organization that is successful, growing & fun
• Have expertise and experience working with TAM or similar systems
• Are primarily motivated by the satisfactions that comes from helping others
• Are organized, hardworking and love working in an environment where every day is different

Duties include:

• Working directly with our team to deliver an unmatched client service experience for our commercial clients
• Assist and master key tasks like new account creation, certificate of insurance issuance, invoicing, preparing client files, policy documentation review and transmittal.
• Develop relationships with underwriters and colleagues to ensure timely issuance of documentation
• Triage incoming calls, quote requests and customer inquiries

You possess:

• Greater than 2 years of commercial insurance industry experience or 5 years of personal lines experience is required
• Computer skills – proficient in MS Office, Outlook, Applied TAM etc.
• Excellent customer service and conflict resolution skills
• Excellent verbal and written communication and presentation skills
• Strong organizational and time management skills
• Excellent attention to detail
• Ability to work independently

We offer an exceptional package of base salary, benefits, flexible work from home arrangements, opportunities for professional development and long term growth plus an opportunity to work day to day with industry leaders.

Please forward resume to [email protected]

Production Underwriter, Commercial Property

Comma Recruitment have an exciting opportunity for an enthusiastic and ambitious individual with a desire to make a significant growth and profit contribution to our Commercial Property Department

The primary responsibility of a Production Underwriter is to meet or exceed the commercial growth and profit goals for your assigned field of brokers.

Summary of Role & Responsibilities:

• Liaise between Company and assigned field of brokers to produce and underwrite profitable new Commercial Property /Casualty business within service standards in accordance with company guidelines and within assigned authority.
• Develop and maintain strong broker relationships.
• Analyze and evaluate results and use individual/collaborative judgment to maintain profit and growth.
• Communicate results, outstanding issues, opportunities to Manager and Director of Commercial Insurance.
• Record underwriting information for the purpose of evaluation, assessment, and profitability.
• Negotiate Facultative Reinsurance and process as required, within assigned authority and maintain facultative closings and certificates.
• Market our Commercial Insurance products and services to brokers through presentations.
• Assist with training and coaching of other staff as required.
• Any other duties as required

 

Necessary Knowledge, Skills and Attributes:

• Comma Recruitment are looking for a talented Underwriter with strong product knowledge, and the ability to make sound underwriting decisions
• Demonstrate strong oral and written communication skills, superb time management and organizational skills and strong negotiation and sales skills.
• Ability to work well independently as well as part of a team.
• Accountability, customer-centric thinking, teamwork and a commitment to excellence.

Education and Experience:

• 5+ years underwriting experience
• University / College degree
• Enrollment in or completion of the CIP (FCIP) Designation

Please forward resume to [email protected]

Senior Liability Adjuster

Comma Recruitment are looking for a talented Liability Adjuster, investigating, negotiating, and settling a variety of CGL and Bodily Injury claims. The adjuster will be responsible for direct file handling and communication with all involved parties

 Role and Responsibilities:

• Confirm valid coverage
• Investigate liability, serious injuries & exposure
• Investigate serious injuries and exposure
• Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers
• Calculate ultimate probable exposure and reserve accordingly
• Maintain a diary system to monitor files
• Ensure files are up to date with BI worksheet, case law, medical and liability information
• Report any serious injuries to Manager
• Mentor and coach junior adjusters
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process
• Comply with service standards as outlined in the claims manual
• Participate actively in settlement initiatives along with both private and mandatory mediations
• Any other duties as required

Knowledge, Qualifications, Skills:

• Detail oriented and well-organized individual
• Strong oral and written communication skills
• Travel to mediations/pre-trials/trials is required, when not virtual
• Superb interpersonal skills and leadership qualities/potential
• Work well individually or as a part of a team
• Computer literacy with strong working knowledge of Microsoft programs

Education and Experience:

• CIP designation or working towards obtaining designation
• Minimum 3-5 years of experience adjusting CGL & BI claims
• CGL experience including a strong background in coverage (duty to defend vs. indemnify), municipality losses, construction wrap up, product liability, occupier’s liability, and environmental losses is preferable
• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice
• Experience with internal and external audits

We offer a very competitive salary, excellent benefits with vacation and pension plan.

• Exceptional hands-on training
• A chance to collaborate with and learn from experts
• A strong team environment
• A fun, friendly corporate culture
• A supportive leadership team committed to your success

Please forward resume to [email protected]

RIBO Service Brokers

Personal Lines Service Broker

Comma Recruitment are looking for RIBO licensed service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and remarkets.

This is a full time, salaried role, benefits, vacation package, pension, ongoing training and mentoring with a large, multi-national brokerage.

Excellent salary, bonus, benefits and pension plan, we also have opportunities for senior brokers with experience managing VIP/High value clients, superb package and increased salary for these roles.

Position Summary:

To provide customer service for Personal Insurance policies and taking responsibility for the retention of a large existing book of home and auto business

What you will be doing:    

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries and process renewals
• Complete relevant administrative tasks, process correct and accurate documentation
• Contact Underwriters and Adjusters to discuss guidelines and policy
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives

 

What you bring to the table:

• RIBO Licensed
• Insurance experience with two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

Senior Sales Brokers $80 – 90k+ ( 4 locations )

RIBO Sales Broker – Senior

 Comma Recruitment are looking for a RIBO licensed Sales Broker, responsible for selling personal line insurance products or services through the achievement of opportunity-based sales quotas.

The Sales Specialist will surpass business targets through excellent telephone sales and communications skills. Quality leads will be provided and will need you to reach out to these new and existing clients to promote and sell personal lines home and auto personal lines business. They may also have requested quotes or completed online applications which will need following up and completing /closing.

The senior sales team are provided with first class leads, base salary and commission structure should ensure $80k, top performers earn $90k++

 

Responsibilities:

• Tailoring interactions by utilizing emerging technology solutions along with phone and email
• Identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business.
• Selling products by establishing contact and developing relationships with prospects, and contacting leads generated.
• Creating a trusting environment that fosters new sales opportunities and retention of existing business. Building and fostering a network of referrals to create new opportunities for revenue growth.
• Actively participating within the team unit and independently to continuously contribute to overall business improvement.
• Providing a professional and friendly experience throughout all contacts with new and existing clients.
• Utilizing 15+ markets including hard to place and complex/high value
• Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met.

Qualifications:

• RIBO license
• A minimum of two years’ customer sales and service experience, preferably in personal lines, automobile or property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management and organizational skills to handle competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.

We provide a great base salary with excellent commissions, bonuses, full benefit package and vacation plan.

Flexible hours and work from home opportunities. On going training, mentoring and professional development, industry education and growth opportunities provided

Please forward resume to [email protected]   

RIBO Sales Broker – Fully Remote, work from home

Comma Recruitment are looking for a RIBO licensed Sales Broker, responsible for selling personal line insurance products or services through the achievement of opportunity-based sales quotas.

We offer 100% fully remote roles, provide all equipment for your home office, wonderful base salary plus commission structure, benefits, pension and vacation plan.

Quality leads provided including group insurance and special discounts. Full training and ongoing mentoring.

The Sales Specialist will surpass business targets through excellent telephone sales and communications skills. Quality leads will be provided and will need you to reach out to these new and existing clients to promote and sell personal lines home and auto personal lines business. They may also have requested quotes or completed online applications which will need following up and completing./closing.

 

Responsibilities:

• Tailoring interactions by utilizing emerging technology solutions, phone and email
• Identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business.
• Selling products by establishing contact and developing relationships with prospects, and contacting leads generated.
• Creating a trusting environment that fosters new sales opportunities and retention of existing business. Building and fostering a network of referrals to create new opportunities for revenue growth.
• Actively participating within the team unit and independently to continuously contribute to overall business improvement.
• Providing a professional and friendly experience throughout all contacts with new and existing clients.
• Utilizing 15+ markets including hard to place and complex/high value
• Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met.

 

Qualifications:

• RIBO license
• A minimum of one years’ sales experience, preferably in personal lines, automobile or property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management and organizational skills to handle competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.

We provide a great base salary with excellent commissions, bonuses, full benefit package and vacation plan.

Flexible hours and work from home opportunities. On going training, mentoring and professional development, industry education and growth opportunities provided

Please forward resume to [email protected]   

Assistant Manager

Assistant Manager

Comma Recruitment are looking for a RIBO licensed Assistant Manager, you will use your Insurance industry knowledge and technical expertise to effectively manage and support your team to achieve established sales targets, while focusing on employee engagement and client retention.

We offer an amazing package of a significant base salary, leadership bonus structure along with full employer paid benefits, vacation and pension plan along with all the perks you’d expect with one of Canada’s top 100 employers

The opportunity to develop management skills and gain wonderful leadership experience, growth and promotion opportunities along with ongoing training and mentoring with industry experts.

• Provide guidance and coaching to your team
• Mentor and coach team members, assist in training and onboarding of new hires as needed
• Champion, communicate and implement corporate initiatives, policies and procedures
• Remaining up to date on product knowledge and build relationships with insurance providers
• Continuous self-development, through industry and community involvement, and industry related courses

The value you bring

• RIBO License required
• Sales experience
• Supervisory or leadership experience leading teams to meet and achieve sales targets
• Involvement in industry related associations and your community
• Professional communication etiquette, both written and verbal
• Passionate about helping people, self-driven, and determined to succeed

Please forward resume to [email protected]

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