Operations Manager  

August 31, 2022 by  
Filed under Jobs

Comma Recruitment are looking for a talented Operations Manager, experience in the medical assessment sector with strong leadership and operations experience. Excellent package with work from home opportunities with minimal travel required.

  • Identify opportunities to innovate, improve operational processes, systems, and service delivery to ensure positive outcomes and exceed client satisfaction.
  • Ensure all elements of Service Agreements/Contracts are met or exceeded.
  • Maintain current regulatory and legislative knowledge and external stakeholder requirements to ensure that systems and process align with requirements.
  • Primary responsibility to foster positive relationships with key stakeholders, understanding their needs and delivering exemplary service.
  • Ensure all processes and procedures associated with accreditation standards are followed and consistently documented.

People Leadership

  • Develop a high performance culture through performance management and coaching/mentoring of all Intake and Administrative staff.
  • Provide clear direction to staff to define/clarify all roles, goals and expectations.
  • Develop and implement Training Protocols and facilitate any necessary training and documentation.
  • Manage Health & Safety of staff and clinics; overseeing scheduled activities such as emergency drills and inspections
  • Ensure Employee Engagement is a priority and initiate and execute plans to improve engagement and align with our vision and values.

Internal and External Stakeholder Reporting

  • Responsible for timely completion and analysis of Stakeholder Statistical Reporting
  • Facilitation and participation in Stakeholder KPI reviews and Audits
  • Conduct and analyze Internal File Audits and Financial Audits

Stakeholder Relations and Business Development

  • Address non-technical client concerns and oversee appropriate escalation of complaints
  • Identify opportunities to increase market size and assist with Requests for Proposals (RFP/RFI)
  • Attendance at Trade Shows, Industry events and Education Sessions

Required Skills: 

  • Goal Oriented
  • Leadership – Employee Development/Coaching/Management
  • Problem Solving skills
  • Self Management
  • Excellent interpersonal/communication skills
  • Strong Computer skills
  • Strong desire to work as a team, to accomplish and exceed goals.
  • Ability to inspire and lead others to achieve.
  • Strong commitment to excellence and attention to detail.
  • Problem solver with solid analytical skills.
  • Exceptional time management skills and the ability to manage multiple tasks.
  • Proven ability to monitor and uphold high quality of service and products to both internal and external clients.
  • Strong multi tasking and prioritizing skills with ability to adapt to change easily. 


  • Minimum 5 years leadership experience.
  • Experience within the Independent Medical Assessment sector required.

Please forward resume to [email protected]


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