Bilingual CSR, Work from home, full time $40k base + benefits and 3 weeks vacation

Comma Recruitment are looking for bilingual English / French Customer Service Reps to respond to inquiries from policyholders who are calling to report insurance claims.

Document initial claim details and activities to ensure that callers experiences are timely and service oriented. Make determination based on protocol if claims adjuster attention is required and coordinate with vendors as required.

Full paid training, all equipment provided including lap top, phone etc.

* Please note that this position requires shift work on a rotating basis, full time salaried role of $40,000 plus benefits and 3 weeks paid vacation, working 37.5 hours a week.
*Only candidates fully bilingual in French and English will be considered

Comma Recruitment are looking for:
• Strong communication skills, bilingual in French and English
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound decision making skills;  to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Telephone etiquette

Responsibilities
• Provide personalized customer service of the highest level
• Arrange for the coordination of adjusters or vendor partners as required
• Field and answer branch inquiries
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required:
• Minimum 1 year administrative experience
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Please forward resume to [email protected]