Operations Manager  

Comma Recruitment are looking for a talented Operations Manager, experience in the medical assessment sector with strong leadership and operations experience. Excellent package with work from home opportunities with minimal travel required.

• Identify opportunities to innovate, improve operational processes, systems, and service delivery to ensure positive outcomes and exceed client satisfaction.
• Ensure all elements of Service Agreements/Contracts are met or exceeded.
• Maintain current regulatory and legislative knowledge and external stakeholder requirements to ensure that systems and process align with requirements.
• Primary responsibility to foster positive relationships with key stakeholders, understanding their needs and delivering exemplary service.
• Ensure all processes and procedures associated with accreditation standards are followed and consistently documented.

People Leadership

• Develop a high performance culture through performance management and coaching/mentoring of all Intake and Administrative staff.
• Provide clear direction to staff to define/clarify all roles, goals and expectations.
• Develop and implement Training Protocols and facilitate any necessary training and documentation.
• Manage Health & Safety of staff and clinics; overseeing scheduled activities such as emergency drills and inspections
• Ensure Employee Engagement is a priority and initiate and execute plans to improve engagement and align with our vision and values.

Internal and External Stakeholder Reporting

• Responsible for timely completion and analysis of Stakeholder Statistical Reporting
• Facilitation and participation in Stakeholder KPI reviews and Audits
• Conduct and analyze Internal File Audits and Financial Audits

Stakeholder Relations and Business Development

• Address non-technical client concerns and oversee appropriate escalation of complaints
• Identify opportunities to increase market size and assist with Requests for Proposals (RFP/RFI)
• Attendance at Trade Shows, Industry events and Education Sessions

Required Skills: 

• Goal Oriented
• Leadership – Employee Development/Coaching/Management
• Problem Solving skills
• Self Management
• Excellent interpersonal/communication skills
• Strong Computer skills
• Strong desire to work as a team, to accomplish and exceed goals.
• Ability to inspire and lead others to achieve.
• Strong commitment to excellence and attention to detail.
• Problem solver with solid analytical skills.
• Exceptional time management skills and the ability to manage multiple tasks.
• Proven ability to monitor and uphold high quality of service and products to both internal and external clients.
• Strong multi tasking and prioritizing skills with ability to adapt to change easily. 

Qualifications: 

• Minimum 5 years leadership experience.
• Experience within the Independent Medical Assessment sector required.

Please forward resume to [email protected]

Senior Bookkeeper

We are an expanding multi-trade contractor providing construction services to industrial, commercial and institutional clients. Our services revolve around building envelope maintenance and repairs.

Recognized as a leading niche contractor that completes its jobs on-time, on budget, safely and to the utmost satisfaction of its clients.

We operate across Ontario and several other provinces. 

Senior Bookkeeper

 We are looking for an experienced Senior Bookkeeper who will manage the company’s accounting operations. Your responsibilities will include performing and managing full-cycle accounting functions including A/P, A/R, payroll, costing, expense reporting, invoicing, reconciliation and ensuring accuracy in all of the company’s accounting requirements.

We expect you to possess excellent analytical skills, solid knowledge of accounting principles and excellent communication skills in order to effectively perform your tasks. Office management experience a plus.

Responsibilities:        

• Organize and manage full-cycle accounting process
• Advise on methods to efficiently manage expenses
• Report to and work with members of Executive Team on all financial matters
• Assist with financial forecast reports and budgets
• Manage and track budget and accounting information including invoicing, accounts receivable/payable, and required government regulatory information
• Record day-to-day financial transactions and complete the posting process
• Verify all source documents, supplier’s ledger, client ledger and general ledger
• Balance the general ledger by preparing a trial balance
• Implement and oversee accuracy checks of the posting process
• Consolidate budgets on a timely basis
• Manage cash flow
• Manage necessary banking requirements
• Ensure compliance with statutory law and financial regulations
• Process payroll
• Work overtime and weekends if required
• Manage accounting department

Experience and Requirements:

Sr. Bookkeeping experience minimum 5 years

Quick Books: 5 years

Microsoft 365: All Core Apps:

Very experienced with spreadsheets and other reporting format presentations

High degree of accuracy and attention to detail

Excellent command of the English language in both written and oral forms

Must have a valid Ontario Driver License

Excellent interpersonal skills as well as overall positive attitude

Ability to identify and meet customers’ needs and requirements

Hardworking and a problem solver in a team environment

Exceptional phone and client care skills

Must have superior organization and time management skills

Please forward resume to [email protected]

IT Project Manager

Comma Recruitment are looking for an IT Project Manager that possesses a combination of expert project management, leadership and facilitation skills. This candidate will have the ability to plan, manage and deliver exceptional projects on time and feature complete.

This person is solution oriented and “project -centric”; skilled and comfortable at handling the “tough conversations” with stakeholders, while maintaining a high level of trust through integrity.

Responsibilities:

• Work closely with internal teams to identify clear project scope, facilitate level of effort and establish realistic timelines.
• Lead project planning, discovery, development, launch and reporting/maintenance stages for clients.
• Author detailed customer requirements documentation (ie: BRD’s) to firm scope and timelines for client approval.
• Build strong relationships with clients through diplomatic facilitation and effective communication.
• Create, monitor and forecast changes in project budgets and identify any future growth opportunities.
• Develop detailed project plans with critical path activities; baseline and identify any risks/impacts to timelines, scope and budget.
• Apply critical, creative and strategic thinking at each stage of the project lifecycle, while deftly maneuvering project changes, scope creep, risks, blocks, issues, actions and updates.

Qualifications:

• 5+ years of experience managing IT projects
• Project Management Professional (PMP) certification is an asset
• Demonstrated ability in communicating well with clients, addressing their concerns carefully and effectively
• Proven ability of executing successful projects that are on time, within budget and in scope
• Creative, out-of-the-box problem solving and strategic thinking
• Exceptional written and presentation skills; the IT project manager must be able to effectively communicate technical requirements into business goals to clients and internal teams and vice versa

• Familiarity with common delivery and project management tools (Azure, Jira, SharePoint, Microsoft Project and others)
• Understanding of Agile and Waterfall Methodologies, web-based technologies, and software system architecture.
• Strong ability to actively identify, retrieve, understand and accurately disseminate, highly technical (IT) project information
• Ability to educate and guide stakeholder’s on process
• Working level knowledge of IT Infrastructure and programming techniques
• Ability to learn quickly and work with best practices
• Perform other tasks as required

Please forward resume to [email protected]

Bilingual CSR, Work from home, full time $40k base + benefits and 3 weeks vacation

Comma Recruitment are looking for bilingual English / French Customer Service Reps to respond to inquiries from policyholders who are calling to report insurance claims.

Document initial claim details and activities to ensure that callers experiences are timely and service oriented. Make determination based on protocol if claims adjuster attention is required and coordinate with vendors as required.

Full paid training, all equipment provided including lap top, phone etc.

* Please note that this position requires shift work on a rotating basis, full time salaried role of $40,000 plus benefits and 3 weeks paid vacation, working 37.5 hours a week.
*Only candidates fully bilingual in French and English will be considered

Comma Recruitment are looking for:
• Strong communication skills, bilingual in French and English
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound decision making skills;  to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Telephone etiquette

Responsibilities
• Provide personalized customer service of the highest level
• Arrange for the coordination of adjusters or vendor partners as required
• Field and answer branch inquiries
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required:
• Minimum 1 year administrative experience
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Please forward resume to [email protected]

Commercial Lines Account Manager, work from home flexibility

Comma Recruitment are looking for a talented Commercial Lines Account Manager with 3+ years experience in commercial lines, a great attitude to succeeding and motivated to win. If you want each day to be different and like to help others while achieving significant financial rewards.

A strong negotiator to review and manage renewals, grow the book through developing new business opportunities.

• Working and reporting directly to the President to deliver an unmatched client service experience.
• Responsible for serving customers to assess and fulfill their insurance needs to the highest standards of satisfaction.
• Develop relationships through educating and informing those you connect with.
• Accountable for determining customer needs, dealing with customer sales, complaints, all aspects of renewals including securing the best terms and conditions and best product, handling inquiries and processing transactions.
• Constantly develop and improve soft skills and various industry professional designations
• Follows all procedures and policies when providing customer service.
• Able to accurately identify exposures/risks associated with prospects operations and or gaps in existing coverage and present risk management and or insurance solutions to address them.
• Actively participates in all assigned training
• Set and meet personal goals to ensure that the sales of insurance products are maximized by fulfilling the customer’s determined needs.
• Gather underwriting information from prospects, prepare submissions and secure the best terms available from the markets for quotes through negotiations.
• Understands his/her role as a brand ambassador and provides positive brand experiences to all customers
• Develop relationships with underwriters to ensure timely issuance of documentation and best terms are made available.
• Interacts with customers to provide information in response to inquiries about products and services and handles and resolves complaints. Actively working on developing new relationships and opportunities within a mutually agreed segment to achieve mutually agreed sales/growth targets.
• Win often…to achieve mutually agreeable personal and team growth targets

 

Comma Recruitment are looking for:

• 3 + years of commercial insurance industry experience, broker or underwriter experience preferred.
• Computer skills – proficient in MS Office
• Excellent customer service and conflict resolution skills
• Excellent verbal and written communication and presentation skills
• Strong organizational and time management skills
• Strong negotiation skills
• Strong business development skills
• Ability to work independently

We offer an exceptional package of base salary, commissions, benefits, flexible work from home arrangements, opportunities for professional development and long term growth plus an opportunity to work day to day with industry leaders.

Please forward resume to [email protected]

Commercial Lines Associate

Comma Recruitment have an exciting opportunity for a Commercial Lines Associate with 2+ years experience with commercial policies providing exceptional service for a commercial book.

We are looking for:

• Have experience in and enjoy the administration side of the P&C industry
• Want to work for an organization that is successful, growing & fun
• Have expertise and experience working with TAM or similar systems
• Are primarily motivated by the satisfactions that comes from helping others
• Are organized, hardworking and love working in an environment where every day is different

Duties include:

• Working directly with our team to deliver an unmatched client service experience for our commercial clients
• Assist and master key tasks like new account creation, certificate of insurance issuance, invoicing, preparing client files, policy documentation review and transmittal.
• Develop relationships with underwriters and colleagues to ensure timely issuance of documentation
• Triage incoming calls, quote requests and customer inquiries

You possess:

• Greater than 2 years of commercial insurance industry experience or 5 years of personal lines experience is required
• Computer skills – proficient in MS Office, Outlook, Applied TAM etc.
• Excellent customer service and conflict resolution skills
• Excellent verbal and written communication and presentation skills
• Strong organizational and time management skills
• Excellent attention to detail
• Ability to work independently

We offer an exceptional package of base salary, benefits, flexible work from home arrangements, opportunities for professional development and long term growth plus an opportunity to work day to day with industry leaders.

Please forward resume to [email protected]