Medical Documents / Reports Coordinator

Comma Recruitment are looking for a Medical Documents/Reports Coordinator that is primarily responsible for preparing medical briefs, creating document lists, attaching cover letters, sending files to medical assessors, following-up with assessors to solicit reports, and ensuring that all processes and services are complying with set deadlines.

The Medical Documents/Reports Coordinator must also follow-up with customers if necessary documents have not been received in due course. The role involves a variety of supportive and administrative activities in a fast-paced, time-sensitive medical assessment environment.

The job entails photocopying and/or scanning medical documents, typing document lists, generating cover letters, organizing documentation within each file, and having communications (telephone and email) with customers as well as assessors. The role also involves a quality assurance element in that the successful applicant must review the referral details to ensure there are no errors in the documentation or assignment type prior to preparing the documents and sending them to the assessor.

Please note that duties and responsibilities are subject to change based on day-to-day business needs and operational changes in workflow.

Education and Experience

• University/college degree (preferred) and Minimum 1-2 years’ experience working on medical assessment files.
• Strong communication skills, both written and verbal.
• Strong interpersonal skills.
• Strong organizational skills.
• Ability to support departmental and organizational goals.
• Extensive knowledge of medical terminology and medical disciplines. Ability to examine records/reports. The ability work well with others.
• Strong problem solving, decision making, critical thinking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude

Need to be physically able to work regular shifts and to pay high attention to detail and work under demanding deadlines with multiple priority shifts.

Essential Duties and Responsibilities include

• review the referral details to ensure there are no errors in the documentation or assignment type prior to preparing the documents and sending them to the assessor
• follow-up with customers (telephone, email, and via client portals) if necessary documents have not been received in due course
• preparing medical files (photocopying and/or scanning medical documents, typing document lists, generating cover letters, organizing documentation within each file)
• sending files to medical assessors via secure online method and/or via courier
• following-up with assessors (telephone, email and secure on line portal) to solicit reports
• ensuring that all processes and services are complying with set deadlines
• communicating with customers as well as assessors

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]