Commercial Account Manager

Comma Recruitment is looking for a Commercial Lines Account Manager with 2+ years of Commercial
Insurance account management experience, a talented professional with ambition. You love to win, be
constantly challenged and want each day to be different.
Do you have commercial insurance industry experience, broker, account management, account
executive experience, proficient in MS Office, TAM and other common programs
Excellent customer service and conflict resolution skills
Excellent verbal and written communication and presentation skills Strong organizational and time
management skills.
Strong negotiation skills and the ability to work independently

Duties include:
• Working to deliver an unmatched customer service experience while reporting directly to the
President & CEO who is actively involved in supporting, training and helping all colleagues learn,
grow and succeed.
• Develop rapport and relationships through educating and informing clients and prospects on
insurance and risk management considerations.
• Accountable for determining prospect and customer insurance needs based on their operations,
dealing with customer requests, complaints, all aspects of renewals including securing the best
terms and conditions and presenting the best insurance product(s) based on the needs &
preferences of the insured.
• Desire to constantly develop and improve soft and technical insurance skills.
• Follows all workflow, procedures and policies when providing customer service.
• Able to accurately identify exposures/risks associated with prospects operations, industry
and/or gaps in existing coverage and present risk management and/or insurance solutions to
address them.
• Actively participates in all assigned training, meetings and other events.
• Set and meet personal goals to ensure prospect and client needs are met while also providing
recommendations, suggestions etc.
• Gather underwriting information from prospects and clients, prepare submissions and secure
the best terms available from insurance companies through negotiations.
• Understands their role as a brand ambassador and provides a consistent and positive brand
experiences to all prospects and customers.
• Develop relationships with underwriters to ensure timely issuance of quotes, renewals,
responses to insured questions while securing best possible terms for prospects and clients.
• Interacts with prospects, customers and all colleagues to build positive and respectful
relationships to ensure inquiries about products and services and complaints are handled
appropriately.
• A desire to get better each and every day…to achieve mutually agreeable personal, team and
company growth targets.

We offer:
• A fulfilling company culture that empowers our people, provides personal support &
mentorship, professional growth, and career advancement
• Competitive Salary and remuneration package
• Extended benefits
• Job Stability and a flexible approach to work from home and flexible hours
• Continuing education and professional designation subsidy
• A positive and collaborative environment; teammates are rewarded on their performance and
achievement of goals
• An environment where a proactive attitude thrives.

Please forward resume to [email protected]

Liability Adjuster

Comma Recruitment is looking for a talented BI and CGL adjuster with 3+ years claims experience, this position is responsible for investigating, negotiating and settling serious CGL and bodily injury claims.

The adjuster will be responsible for direct file handling and communication with all involved parties.

Summary Of Role & Responsibilities

 

• Confirm valid coverage
• Fully investigate liability losses
• Fully investigate serious injuries & exposure
• Provide instruction and direction to internal and external vendors i.e.: Adjusters, Legal Counsel, Engineers
• Calculate ultimate probable exposure and reserve accordingly
• Maintain a proactive diary system to monitor files
• Ensure files are up to date with reserve worksheet, case law, medical and liability information
• Mentor and coach junior adjusters
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process
• Comply with service standards as outlined in Best Practices
• Actively participate in settlement initiatives along with both private and mandatory mediations

Necessary Knowledge, Skills And Attributes

Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice

• Experience with internal and external audits
• Detail oriented and well-organized individual
• Strong oral and written communication skills
• Travel to mediations/pre-trials/trials is required
• Superb interpersonal skills and leadership qualities/potential
• Work well individually or as a part of a team
• Computer literacy with strong working knowledge of Microsoft programs

Education And Experience

• Minimum 3-5 years of experience adjusting CGL & BI claims
• CGL experience must include a strong background in coverage (duty to defend vs. indemnify), product liability, occupier’s liability, and environmental losses
• Experience in Municipality losses and construction wrap up an asset

Please forward resume to [email protected]

 

Commercial CSR / TSR

Comma Recruitment are looking for a highly motivated and detail-oriented Commercial Customer Service Representative ( or TSR) to join our dynamic team. The successful candidate will play a crucial role in supporting our commercial clients by providing exceptional customer service, managing insurance policies, and ensuring client satisfaction. This position requires strong communication skills, a thorough understanding of commercial insurance products, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

1. Client Support:
   • Serve as a point of contact for commercial clients, addressing inquiries, resolving issues, and providing expert guidance on insurance policies.
   • Develop and maintain strong relationships with clients, ensuring their needs are met promptly and efficiently.
2. Policy Management:
   • Assist clients with policy renewals, amendments, and endorsements.
   • Process policy documents, certificates of insurance, and other related documentation accurately and in a timely manner.
   • Ensure all client information is up-to-date and accurately recorded in the system.
3. Claims Assistance:
   • Provide support to clients during the claims process, from initial reporting to resolution.
   • Liaise with insurance carriers, adjusters, and other stakeholders to facilitate the claims process and advocate on behalf of clients.
4. Sales Support:
   • Collaborate with the sales team to administer a assist the producers to pursue new business opportunities.
   • Assist with preparing quotes, proposals, and presentations for potential clients.
5. Administrative Duties:
   • Maintain organized and efficient electronic and paper filing systems.
   • Generate reports and maintain records as required by the brokerage and regulatory bodies.
   • Perform other administrative tasks as assigned.

Qualifications:

• Minimum of 2 years of experience in a commercial insurance or customer service role within a brokerage. 3+ years for Senior CSR roles
• Strong knowledge of commercial insurance products and services.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and insurance software
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time-management skills.
• Commitment to providing exceptional customer service.

Certifications:

• CIP (Chartered Insurance Professional) designation or working towards it is an asset.
• RIBO (Registered Insurance Brokers of Ontario) license or equivalent provincial license is preferred.

 

Please forward resume to [email protected]

Intake Coordinator , Industry leading IME

Comma Recruitment are looking for a talented Intake Coordinator with IME experience.

• Respond to incoming communications from customers within client SLAs
• Input data into Client Data Management system and/or Client Referral Software
• Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
• Carefully review and analyze referrals & medical files to determine appropriate medical discipline as it relates to items in dispute, injuries sustained, client requirements, etc.
• Generate itemized list of documents for corresponding cases in prior to assessments for all direct assessments, papers and addendums based on predetermined timelines, ensuring to remove duplicates and documents pertaining to incorrect claimants.
• Generate and provide information and direction for assessor about the purpose of the assessment
• Documenting all communication between parties, ensuring it is clear, concise and comprehensive
• Responsible for providing external and internal stakeholders with information about our services
• Responds to requests from lawyers, insurance adjusters, disability case managers, and employers, ensuring timely responses and follow-ups
• May be required to supervise and train support staff under the direction of the manager

Knowledge Skills and Attributes Required

• Knowledge of the Rehabilitation and Independent Medical Evaluation (IME) sector
• Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
• Strong organizational, multi-tasking and problem solving skills
• Customer service experience required, ideally in the service sector
• Excellent spoken and written manner
• Computer literacy (Windows, Microsoft office, Adobe)
• Ability to adapt to use of multiple databases
• Ability to communicate well internally and externally

Please forward resume to [email protected]

Personal Lines Team Lead

Job Description

Comma Recruitment are looking for a Personal Lines Team Lead to contribute to the success of our business by participating in regional business plan objectives and by committing to individual and team objectives.

• ​Determine objectives for direct reports, assign responsibilities, provide guidance and feedback regarding performance.
• Facilitate continuous learning, career development, and succession planning.
• Provide effective leadership by continuously keeping your team informed on changes/results and share accountability for the overall performance, productivity and engagement.
• Evaluate staff performance and prepare formal Performance Reviews.
• Perform quality reviews on team members to record staff development
• Develop respectful and successful working relationships with our staff and branches.
• Liaise with other underwriting managers, corporate underwriting and claims management on technical and administrative issues.
• Ensure adherence to corporate underwriting standards and procedures.

Requirements

• Must have a Registered Insurance Brokers of Ontario license in good standing (RIBO) – CIP or CAIB certification is an asset
• Sound knowledge of the insurance industry, policies and products
• 5+ years’ experience as a Personal Lines Account Manager and/or leadership experience
• Excellent Customer Service, Communication and Computer skills with Microsoft Office experience.
• Ability to work as a team and work well under pressure
• Superior organizational, verbal and written communication skills
• Knowledge of Power Broker and Applied Rating (Compu-Quote) is an asset
• Must be able to work from our offices 5 days a week

We offer:

• Excellent salary and bonus structure
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Tuition reimbursement
• Vision care

 Please forward resume to [email protected]

 

 

Personal Lines High Net Worth Account Manager

Comma Recruitment are looking for a talented Personal Lines High Net Worth Account Manager

We have a flexible work environment and offer a competitive salary, strong benefits and vacation package, work from home flexibility and amazing perks and bonuses.

Looking for 5+ years personal lines experience with strong experience managing a book of high net worth personal lines accounts, excellent team communication skills, is highly motivated and detail oriented.

Primary Duties

• Respond to all client inquiries in a timely manner
• Review, analyze and counsel coverages, identifying any discrepancies on book of business
• Process and/or review all transactions
• Manage client policy renewals as well as re-market existing clients
• Cross-sell/upgrade existing coverage and/or present additional coverages as needed
• Evaluate policy coverage terms and limits relative to client needs and risk profile
• Manage and service books of business for VIP clients with “white glove” service
• Maintain professional relationships with clients and underwriters

Requirements

• RIBO Licensed
• Working towards or have CIP or CAIB
• Experience with high net worth insurance carriers such as Chubb, Intact Prestige, Aviva Ovation and Northbridge Onyx
• 5+ years’ experience in Personal Lines, included client facing and knowledge in high net worth carriers
• 3+ years’ experience in managing and servicing a High Net Worth Personal Lines book of business
• Strong organizational skills and attention to detail
• Positive attitude with outstanding interpersonal and communication (oral & written) skills
• Must be able to work in office or a hybrid work model

 

Benefits

We offer a wonderful benefits and vacation package that covers:

• Medical Benefit
• Dental Care
• Vision Care
• Disability Insurance
• Extended Health Care

Other exciting perks include

• On-site gym
• Company Events
• Company provided coffee, tea, snacks, fruit

 

Please forward resume to [email protected]

Senior Bodily Injury Examiner

Comma Recruitment are looking for a Senior Bodily Injury Examiner, responsible for the investigation, quantification, analysis, adjustment and settlement of complex property and casualty claims in excess of $250k

This role will focus on quality and customer service, by assessing and assigning the appropriate expert and vendor to each claim. The adjustment will be conducted in an efficient and effective manner to control the indemnity, spend and expenses without compromising the delivery of superior customer service. This includes establishing prompt relationships with insured members, detailed investigation of coverage, liability, and quantum, ensuring fiduciary and contractual compliance, and adhering to organization service standards, operational targets, and core competencies.

1. Delivers a superior customer experience by responding to all general inquires, initiating and maintain contact with insured members, and assisting with commodity claims overflow.
2. Responsible for confirming coverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, investigation of questionable claims, studying case law for liability and benefit determination, completing contractual coverage analysis, and assessing quantum, reviewing subrogation opportunities, negotiating, and resolving severity casualty matters.
3. Maintains quality service and adheres to organizational standards while dealing with all aspects of file handling including reserving, expense and loss control, liability assessments, and creating defined disposition plans for future handling leading to file closure.
4. Controls and directs work performed by outside experts, medical practitioners, lawyers, and service providers to completion.
5. Represents stakeholders in a professional manner at meetings, court hearings, mediations, and other information gatherings forums with a view of resolution and/or settlement when appropriate.
6. Maintains confidentiality of claims information at all times to protect operations and insured members.
7. Responsible for data integrity, issuance of payments to vendors, insureds, and experts and for maintaining well-organized claim files while ensuring accuracy of data input.
8. Adheres to partner’s guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
9. Actively participates in coaching and training sessions and collaborates with team members and management.
10. Takes an active role in creating an environment of continuous improvement of work efficiencies and highlighting value work.

Performs other duties within competence, as assigned.

Comma Recruitment are looking for:

1. CIP designation.
2. Ability to hold an adjuster’s license.
3. Thorough knowledge of the property and casualty industry
4. 5+ years of experience in casualty claims handling including litigation file management; experience in handling losses more than $250,000 Residential construction experience an asset.
5. Knowledge of medical rehabilitation concepts and medical
6. Case law knowledge
7. Superior investigation and negotiations skills
8. Excellent communication skills verbal and written to effectively work with internal and external stakeholders.
9. Superior organizational skills to manage competing priorities, including project management skills.
10. Ability to learn and adapt in a fast-paced environment including working with various computer programs, databases, and software.
11. Ability to work independently and as part of collaborative team environment.

Working Conditions:

1. Hybrid Working Environment with consideration to hours of operations.
2. May be required to work overtime / May be required to travel.

Please forward resume to [email protected]

Project Manager, Restoration

Comma Recruitment is looking for a talented and experienced Project Manager for a leading
GTA restoration firm.

Responsibilities:
• Coordinate and manage projects from initiation to completion, ensuring adherence to
project timelines and deliverables
• Prepare reports, analysis and design, plans, details and specifications for additions,
modifications and renovations to Residential, Commercial and Industrial buildings
• Develop and maintain project plans, including task assignments, timelines, and resource
allocation
• Prepare project schedules and maintain timeline of the projects
• Monitor project progress and identify potential risks or issues, implementing mitigation
strategies as needed
• Conduct regular project status meetings and prepare reports – Assist in the development
of project documentation, such as project charters, requirements documents, and
status reports
• Collect and analyze data to measure project performance and identify areas for
improvement.

Comma Recruitment is looking for 3 + year work experience as a project manager or
similar with proven experience as a Project Manager

Knowledge of Building Restoration is must.
Experience with Primavera or other project management software is preferred but not
essential as training will be given on various software
Strong organizational skills with the ability to prioritize tasks and manage multiple
projects simultaneously
Excellent communication and interpersonal skills to effectively collaborate with team
members
Detail-oriented mindset with a focus on accuracy and quality of work
Please forward resume to [email protected]

Licensed Personal Lines Broker, Nova Scotia

Job Description

Reporting to the Team Lead – Sales & Service, you’ll be responsible for ongoing communication with clients, providing individual, professional and practical insurance advice whether by phone, email or written correspondence.

The core parts of your role will be to:

• Processing policy and client changes in timely manner, explain coverages
• Reviewing insurance policies and all related documentation for correctness and accuracy
• Selling additional policies to existing and or new clients.
• Continuing with training and educational requirements

Qualifications

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Personal insurance industry experience is a must, a minimum of 1 year ‘s experience in the insurance industry
• Must have a Nova Scotia General Insurance License
• Insurance related education and or professional designations are considered important assets.
• Fluency in French is considered an asset
• Experience with Power Broker Management System would be helpful.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

We offer best-in-class pension and benefits; total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Unlock your potential with opportunities for advancement
• Work from home / hybrid flexibility

Please forward resume to [email protected]

 

Intake Coordinator – IME

Comma Recruitment are looking for an Intake Coordinator, primarily responsible for receiving referrals
directly from customers across all business segments, auto-insurance, life and health insurance, medical
legal and employer.

The Intake Coordinator must input customer and evaluee information into our operating system, assign
the case to an appropriate medical assessor, coordinate and schedule the appointment, and manage the
customer. The role also involves coordinating any needed referral review or clinical review services, as
well as communicating directly with both customers and assessors.

The duties of the Intake Coordinator must be provided within set timelines. The role involves a variety of
supportive and administrative activities in a fast-paced, time-sensitive medical assessment environment.
The job entails knowledge of our assessor panel, knowledge of different types of medical disciplines, the
ability to remain organized with schedules, and the ability to coordinate appointments, which may
include ancillary service arrangements or bookings, to best meet the needs of the customer and
evaluee.
The role also involves a quality assurance element in that the successful applicant must review the
referral details to ensure there are no blatant errors in the type of assessor being requested or the types
of questions being submitted. The Intake Coordinator will scrutinize key elements of the referral
information prior to proceeding with scheduling of appointments. Please note that duties and
responsibilities are subject to change based on day-to-day business needs and operational changes in
workflow.
• Relevant experience in an Intake Coordination role is required
• Experience with the SABS, Motor Vehicle Accident Claims, Personal Injury cases
• Strong communication skills, both written and verbal.
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Extensive knowledge of medical terminology and medical disciplines
• Strong problem solving, decision making, critical thinking, and multitasking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude; experience with
Smart Simple and/or eClaims Workflow would be an asset
• Demonstrated ability to type a minimum of 35 W.P.M.
• Must possess strong tendencies for accuracy and attention to detail
• Demonstrated ability to work independently, prioritize work activities and manage time
efficiently
• Solid working knowledge of PIPEDA/PHIPA and best practices

Essential Duties and Responsibilities include:
Receive, review and enter new referrals for Independent Medical exams, Book, confirm, cancel, make all
appointment arrangements for Independent Exams in accordance with Service Level Agreements
Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment
changes, and receipt of medical records and/or images
Create and process confirmation letters of scheduled appointments, prompt response to incoming calls,
e-mails and faxes from assessors or clients
Communicate clearly with clients, assessors, and examinees
Book ancillary services (interpreters, chaperones, transportation)
Perform miscellaneous job-related duties as assigned
We offer a wonderful working environment, a full time salaried role with training and ongoing
mentoring, opportunity to work with industry experts and opportunities for growth and professional
development.

Please forward resume to [email protected]

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