Liability Claims Specialist

Comma Recruitment is looking for a talented CGL and BI Claims Specialist with 5+ years progressive claims expertise.

This position is responsible for investigating, negotiating and settling serious CGL and bodily injury claims. The adjuster will be responsible for direct file handling and communication with all involved parties.

Role & Responsibilities include :

• Confirm valid coverage.
• Fully investigate liability losses.
• Fully investigate serious injuries & exposure.
• Provide instruction and direction to internal and external vendors i.e.: Adjusters, Legal Counsel, Engineers.
• Calculate ultimate probable exposure and reserve accordingly.
• Maintain a proactive diary system to monitor files.
• Ensure files are up to date with reserve worksheet, case law, medical and liability information.
• Mentor and coach junior adjusters.
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
• Comply with service standards as outlined in Best Practices
• Actively participate in settlement initiatives along with both private and mandatory mediations.

 

Comma Recruitment is looking for the following knowledge, Skills and Attributes:

• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice.
• Experience with internal and external audits.
• Detail oriented and well-organized individual.
• Strong oral and written communication skills.
• Travel to mediations/pre-trials/trials is required.
• Superb interpersonal skills and leadership qualities/potential.
• Work well individually or as a part of a team.
• Computer literacy with strong working knowledge of Microsoft programs.

Education and Experience:

• Minimum 5 years of experience adjusting CGL & BI claims
• CGL experience ideally to include a strong background in coverage (duty to defend vs. indemnify), product liability, occupier’s liability, and environmental losses.
• Experience in Municipality losses and construction wrap up an asset.
• University or College Degree
• CIP designation or working towards one

Please forward resume to [email protected]

Property Claims Adjuster

Comma Recruitment are looking for a talented Property Adjuster who can deliver a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with commodity claims overflow.

Confirm coverage for incoming claims by reviewing and compiling facts, obtain technical reports from various parties as required, complete contractual coverage analysis and assessing quantum, review subrogation opportunities, negotiating and resolving property insurance claims of minor to moderate nature in a timely manner.

Coordinate, direct and follow up on work activities performed by outside service providers to completion. This includes contractors, engineers, contents specialist and other suppliers as required.

Ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters.

Gather information from insured members, civil authorities, police, witnesses and other insurers to complete a timely investigation of property loss.

Maintain quality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, questionable claims, and creating defined disposition plans for future handling leading to file closure.

Assist and participate in all dispute forums related to policy coverage on behalf of key stakeholders. Provide support and assembles documentation on items in dispute along with resolution recommendations.

Participate as necessary in the legislated Property Appraisal Process to resolve quantum disputes during claim file negotiations.

Identify by law requirements and standard unit definitions of each provinces Condominium policies.

Coordinate effectively with the Condominium corporation on insured losses to ensure effective restoration and repairs. Keep claims information confidential to protect operations and insured members.

Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input.

Adhere to guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.

Actively participate in coaching and training sessions and collaborate with team members and management.

Take an active role in creating an environment of continuous improvement of work efficiencies and highlight value work. Become an active Member of our National Catastrophic Response Team

Comma Recruitment are looking for :

A post-secondary education and/or college diploma within related field.

CIP designation or working towards designation.

A provincial adjusters license; Ability to acquire same.

2+ years’ experience with a good understanding of the various property policies.

Excellent communication skills verbal and written to effectively work with internal and external stakeholders.

Strong time management and organizational skills to manage competing priorities.

Current Microsoft Office working knowledge.

Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.

Ability to work independently and as part of collaborative team environment.

 

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits; total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work.

Rewarding salary and bonuses that truly value your dedication

Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day

Defined benefit pension plan for a financially confident retirement

100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)

Access to a wealth of learning resources, including LinkedIn Learning for professional development

Flexible work-from-home and hybrid options

Unlock your potential with opportunities for advancement

 

Please forward resume to [email protected]

Clinical Coordinator – GTA with hybrid flexibility

Comma Recruitment are seeking a highly skilled and experienced Clinical Coordinator to join our team. The Clinical Coordinator will play a key role in facilitating the IME process, liaising with insurance companies, and ensuring the smooth operation of medical examinations. The ideal candidate will have a strong background in clinical coordination, experience with catastrophic impairments, and proficiency in software such as Smartsimple or IME Workflow.

Responsibilities:

• Coordinate and schedule independent medical examinations (IMEs) with healthcare providers, claimants, and insurance adjusters.
• Act as the primary point of contact for insurance companies, providing updates, addressing inquiries, and ensuring client satisfaction.
• Review medical records and reports to assess the severity and extent of catastrophic impairments.
• Collaborate with healthcare professionals to gather necessary documentation and information for IMEs.
• Utilize software platforms like Smartsimple or IME Workflow to manage and track examination requests, appointments, and reports.
• Ensure compliance with regulatory requirements and company policies throughout the IME process.
• Assist in the preparation and distribution of comprehensive medical assessment reports to insurance clients.
• Provide administrative support as needed, including data entry, file maintenance, and invoice processing.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., healthcare administration, nursing) preferred.
• Proven experience in clinical coordination, preferably in a medical examination or insurance setting.
• Familiarity with catastrophic impairments and the associated medical documentation and terminology.
• Proficiency in using software platforms such as Smartsimple or IME Workflow for scheduling and workflow management.
• Excellent communication and interpersonal skills, with the ability to effectively interact with healthcare professionals, clients, and colleagues.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to maintaining confidentiality and adhering to ethical standards in all aspects of work.

Please forward resume to [email protected]

 

 

 

 

Commercial Administrator

Comma Recruitment are looking for a talented administrator within the commercial department to work for a leading brokerage.

Our culture – Everyone from our team is gifted ownership in the company each and every year to create alignment and to help everyone enjoy the benefits of being an owner!

Work From Wherever You Want! – Our systems, operations, processes etc. have always been built to support a work from wherever you want arrangement.

Always connected and part of a team! – Between interesting and diverse weekly all colleague Teams video calls, treat of the month, virtual and in person team events, wellness, life coach and personal training services available to all colleagues.

Master of your own destiny – We believe in accountability and merit, which is why every associate has their own set of key performance indicators so your contribution is always recognized and appreciated.

Are you an experienced professional administrator that thinks critically, has excellent attention to detail, above average typing skills and that understands…as we do…that administration is the foundation of every great organization!

Are you primarily motivated by the satisfaction and joy that comes from helping others. Have expertise and experience working with Applied Systems TAM or EPIC. Are organized, hardworking and love working in an environment where every day is different.

Working directly with our team to deliver an unmatched prospect and client service experiences. Assist and master key tasks like new account creation, certificate of insurance issuance, invoicing, preparing financing quotes, preparing client files and follow ups, reviewing policy documentation and preparing it for transmittal.

Develop relationships with underwriters, financing partners and colleagues to ensure timely and accurate issuance of all documentation.

Triage incoming calls and emails, quote requests and customer inquiries. Assist in Accounts Receivable tasks as needed, such as applying payments to client accounts.

Understand and adhere to current workflows, policies, and procedures.

Comma Recruitment is actively looking for detail focused, critically thinking people who are passionate about helping others and want to join a rapidly growing team/organization!

Greater than 2 years of commercial insurance industry experience, 5 years of personal lines experience or 10+ years of professional administrative experience

Computer skills – proficient in MS Office, Outlook, Applied TAM etc. Excellent customer service and conflict resolution skills Excellent verbal and written communication and presentation skills Strong organizational, prioritization and time management skills

Excellent attention to detail, ability to work independently

Please forward resume to [email protected]

Personal Lines Account Manager

Comma Recruitment are looking for RIBO licensed service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and remarkets.

This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.

Excellent salary, bonus, benefits and pension plan, we also have opportunities for senior brokers with experience managing VIP/High value clients, superb package and increased salary for these roles.

Position Summary:

To provide customer service for Personal Insurance policies and taking responsibility for the retention of a large existing book of home and auto business

What you will be doing:   

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries and process renewals
• Complete relevant administrative tasks, process correct and accurate documentation
• Contact Underwriters and Adjusters to discuss guidelines and policy
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives

 

What you bring to the table:

• RIBO Licensed
• Insurance experience with two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

Commercial Account Manager

Comma Recruitment is looking for a Commercial Lines Account Manager with 2+ years of Commercial
Insurance account management experience, a talented professional with ambition. You love to win, be
constantly challenged and want each day to be different.
Do you have commercial insurance industry experience, broker, account management, account
executive experience, proficient in MS Office, TAM and other common programs
Excellent customer service and conflict resolution skills
Excellent verbal and written communication and presentation skills Strong organizational and time
management skills.
Strong negotiation skills and the ability to work independently

Duties include:
• Working to deliver an unmatched customer service experience while reporting directly to the
President & CEO who is actively involved in supporting, training and helping all colleagues learn,
grow and succeed.
• Develop rapport and relationships through educating and informing clients and prospects on
insurance and risk management considerations.
• Accountable for determining prospect and customer insurance needs based on their operations,
dealing with customer requests, complaints, all aspects of renewals including securing the best
terms and conditions and presenting the best insurance product(s) based on the needs &
preferences of the insured.
• Desire to constantly develop and improve soft and technical insurance skills.
• Follows all workflow, procedures and policies when providing customer service.
• Able to accurately identify exposures/risks associated with prospects operations, industry
and/or gaps in existing coverage and present risk management and/or insurance solutions to
address them.
• Actively participates in all assigned training, meetings and other events.
• Set and meet personal goals to ensure prospect and client needs are met while also providing
recommendations, suggestions etc.
• Gather underwriting information from prospects and clients, prepare submissions and secure
the best terms available from insurance companies through negotiations.
• Understands their role as a brand ambassador and provides a consistent and positive brand
experiences to all prospects and customers.
• Develop relationships with underwriters to ensure timely issuance of quotes, renewals,
responses to insured questions while securing best possible terms for prospects and clients.
• Interacts with prospects, customers and all colleagues to build positive and respectful
relationships to ensure inquiries about products and services and complaints are handled
appropriately.
• A desire to get better each and every day…to achieve mutually agreeable personal, team and
company growth targets.

We offer:
• A fulfilling company culture that empowers our people, provides personal support &
mentorship, professional growth, and career advancement
• Competitive Salary and remuneration package
• Extended benefits
• Job Stability and a flexible approach to work from home and flexible hours
• Continuing education and professional designation subsidy
• A positive and collaborative environment; teammates are rewarded on their performance and
achievement of goals
• An environment where a proactive attitude thrives.

Please forward resume to [email protected]

Liability Adjuster

Comma Recruitment is looking for a talented BI and CGL adjuster with 3+ years claims experience, this position is responsible for investigating, negotiating and settling serious CGL and bodily injury claims.

The adjuster will be responsible for direct file handling and communication with all involved parties.

Summary Of Role & Responsibilities

 

• Confirm valid coverage
• Fully investigate liability losses
• Fully investigate serious injuries & exposure
• Provide instruction and direction to internal and external vendors i.e.: Adjusters, Legal Counsel, Engineers
• Calculate ultimate probable exposure and reserve accordingly
• Maintain a proactive diary system to monitor files
• Ensure files are up to date with reserve worksheet, case law, medical and liability information
• Mentor and coach junior adjusters
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process
• Comply with service standards as outlined in Best Practices
• Actively participate in settlement initiatives along with both private and mandatory mediations

Necessary Knowledge, Skills And Attributes

Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice

• Experience with internal and external audits
• Detail oriented and well-organized individual
• Strong oral and written communication skills
• Travel to mediations/pre-trials/trials is required
• Superb interpersonal skills and leadership qualities/potential
• Work well individually or as a part of a team
• Computer literacy with strong working knowledge of Microsoft programs

Education And Experience

• Minimum 3-5 years of experience adjusting CGL & BI claims
• CGL experience must include a strong background in coverage (duty to defend vs. indemnify), product liability, occupier’s liability, and environmental losses
• Experience in Municipality losses and construction wrap up an asset

Please forward resume to [email protected]

 

Commercial CSR / TSR

Comma Recruitment are looking for a highly motivated and detail-oriented Commercial Customer Service Representative ( or TSR) to join our dynamic team. The successful candidate will play a crucial role in supporting our commercial clients by providing exceptional customer service, managing insurance policies, and ensuring client satisfaction. This position requires strong communication skills, a thorough understanding of commercial insurance products, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

1. Client Support:
   • Serve as a point of contact for commercial clients, addressing inquiries, resolving issues, and providing expert guidance on insurance policies.
   • Develop and maintain strong relationships with clients, ensuring their needs are met promptly and efficiently.
2. Policy Management:
   • Assist clients with policy renewals, amendments, and endorsements.
   • Process policy documents, certificates of insurance, and other related documentation accurately and in a timely manner.
   • Ensure all client information is up-to-date and accurately recorded in the system.
3. Claims Assistance:
   • Provide support to clients during the claims process, from initial reporting to resolution.
   • Liaise with insurance carriers, adjusters, and other stakeholders to facilitate the claims process and advocate on behalf of clients.
4. Sales Support:
   • Collaborate with the sales team to administer a assist the producers to pursue new business opportunities.
   • Assist with preparing quotes, proposals, and presentations for potential clients.
5. Administrative Duties:
   • Maintain organized and efficient electronic and paper filing systems.
   • Generate reports and maintain records as required by the brokerage and regulatory bodies.
   • Perform other administrative tasks as assigned.

Qualifications:

• Minimum of 2 years of experience in a commercial insurance or customer service role within a brokerage. 3+ years for Senior CSR roles
• Strong knowledge of commercial insurance products and services.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and insurance software
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time-management skills.
• Commitment to providing exceptional customer service.

Certifications:

• CIP (Chartered Insurance Professional) designation or working towards it is an asset.
• RIBO (Registered Insurance Brokers of Ontario) license or equivalent provincial license is preferred.

 

Please forward resume to [email protected]

Intake Coordinator , Industry leading IME

Comma Recruitment are looking for a talented Intake Coordinator with IME experience.

• Respond to incoming communications from customers within client SLAs
• Input data into Client Data Management system and/or Client Referral Software
• Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
• Carefully review and analyze referrals & medical files to determine appropriate medical discipline as it relates to items in dispute, injuries sustained, client requirements, etc.
• Generate itemized list of documents for corresponding cases in prior to assessments for all direct assessments, papers and addendums based on predetermined timelines, ensuring to remove duplicates and documents pertaining to incorrect claimants.
• Generate and provide information and direction for assessor about the purpose of the assessment
• Documenting all communication between parties, ensuring it is clear, concise and comprehensive
• Responsible for providing external and internal stakeholders with information about our services
• Responds to requests from lawyers, insurance adjusters, disability case managers, and employers, ensuring timely responses and follow-ups
• May be required to supervise and train support staff under the direction of the manager

Knowledge Skills and Attributes Required

• Knowledge of the Rehabilitation and Independent Medical Evaluation (IME) sector
• Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
• Strong organizational, multi-tasking and problem solving skills
• Customer service experience required, ideally in the service sector
• Excellent spoken and written manner
• Computer literacy (Windows, Microsoft office, Adobe)
• Ability to adapt to use of multiple databases
• Ability to communicate well internally and externally

Please forward resume to [email protected]

Personal Lines Team Lead

Job Description

Comma Recruitment are looking for a Personal Lines Team Lead to contribute to the success of our business by participating in regional business plan objectives and by committing to individual and team objectives.

• ​Determine objectives for direct reports, assign responsibilities, provide guidance and feedback regarding performance.
• Facilitate continuous learning, career development, and succession planning.
• Provide effective leadership by continuously keeping your team informed on changes/results and share accountability for the overall performance, productivity and engagement.
• Evaluate staff performance and prepare formal Performance Reviews.
• Perform quality reviews on team members to record staff development
• Develop respectful and successful working relationships with our staff and branches.
• Liaise with other underwriting managers, corporate underwriting and claims management on technical and administrative issues.
• Ensure adherence to corporate underwriting standards and procedures.

Requirements

• Must have a Registered Insurance Brokers of Ontario license in good standing (RIBO) – CIP or CAIB certification is an asset
• Sound knowledge of the insurance industry, policies and products
• 5+ years’ experience as a Personal Lines Account Manager and/or leadership experience
• Excellent Customer Service, Communication and Computer skills with Microsoft Office experience.
• Ability to work as a team and work well under pressure
• Superior organizational, verbal and written communication skills
• Knowledge of Power Broker and Applied Rating (Compu-Quote) is an asset
• Must be able to work from our offices 5 days a week

We offer:

• Excellent salary and bonus structure
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Tuition reimbursement
• Vision care

 Please forward resume to [email protected]

 

 

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