Intake Coordinator

Intake Coordinator – IME

Comma Recruitment are looking for an Intake Coordinator, primarily responsible for receiving referrals directly from customers across all business segments, auto-insurance, life and health insurance, medical legal and employer.

The Intake Coordinator must input customer and evaluee information into our operating system, assign the case to an appropriate medical assessor, coordinate and schedule the appointment, and manage the customer. The role also involves coordinating any needed referral review or clinical review services, as well as communicating directly with both customers and assessors.

The duties of the Intake Coordinator must be provided within set timelines. The role involves a variety of supportive and administrative activities in a fast-paced, time-sensitive medical assessment environment. The job entails knowledge of our assessor panel, knowledge of different types of medical disciplines, the ability to remain organized with schedules, and the ability to coordinate appointments, which may include ancillary service arrangements or bookings, to best meet the needs of the customer and evaluee.

The role also involves a quality assurance element in that the successful applicant must review the referral details to ensure there are no blatant errors in the type of assessor being requested or the types of questions being submitted. The Intake Coordinator will scrutinize key elements of the referral information prior to proceeding with scheduling of appointments. Please note that duties and responsibilities are subject to change based on day-to-day business needs and operational changes in workflow.

• Relevant experience in an Intake Coordination role is required
• Experience with the SABS, Motor Vehicle Accident Claims, Personal Injury cases
• Strong communication skills, both written and verbal.
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Extensive knowledge of medical terminology and medical disciplines
• Strong problem solving, decision making, critical thinking, and multitasking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude; experience with Smart Simple and/or eClaims Workflow would be an asset
• Demonstrated ability to type a minimum of 35 W.P.M.
• Must possess strong tendencies for accuracy and attention to detail
• Demonstrated ability to work independently, prioritize work activities and manage time efficiently
• Solid working knowledge of PIPEDA/PHIPA and best practices

 

Essential Duties and Responsibilities include:

Receive, review and enter new referrals for Independent Medical exams, Book, confirm, cancel, make all appointment arrangements for Independent Exams in accordance with Service Level Agreements

Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment changes, and receipt of medical records and/or images

Create and process confirmation letters of scheduled appointments, prompt response to incoming calls, e-mails and faxes from assessors or clients

Communicate clearly with clients, assessors, and examinees

Book ancillary services (interpreters, chaperones, transportation)

Perform miscellaneous job-related duties as assigned

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

Administrative Coordinator, Medical Assessment Office

Administrative Coordinator

Comma Recruitment are looking for an Administrative Coordinator to manage the front office reception desk, provide support to managers, other staff and office visitors by handling a variety of tasks in order to ensure that all interactions between our organization and others are positive and productive.

Requirements

• Post-secondary education or 2 years of related work experience
• Knowledge of the Statutory Accident Benefits Schedule

Qualifications

• Relevant experience in an Administrative role is required, medical / IME environment preferred
• Demonstrated ability to type a minimum of 35 W.P.M.
• Proficiency in Microsoft Office Suite
• Must possess strong tendencies for accuracy and attention to detail
• Demonstrated ability to work independently, prioritize work activities and manage time efficiently
• Solid working knowledge of PIPEDA/PHIPA and best practices
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Fluent command of the English language verbal/written. (French an asset)

Essential Duties and Responsibilities Include, but are not limited to the following  :

Answering phones, Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment changes, etc.

Call evaluees to confirm appointment details

Arrange ancillary service (transportation, translation and chaperone) as required

Greeting and assisting evaluees with intake process in clinic

Providing chaperone services in clinic as required

Arbitration letters

Monitor incoming faxes, emails

Medical document preparation (as needed)

Following up on missed/cancelled appointments

Forward all emails/documents/invoices/requests/inquiries received to the correct person/department

Communicate clearly with clients, assessors, and examinees

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

Medical Roster Development Coordinator – IME

Comma Recruitment are looking for a bright and talented coordinator with experience in a medical assessment environment. The Medical Roster Development Coordinator / General Administrator is primarily responsible for building our medical expert roster across Canada.

This role will work closely with Management and the Intake Team to identify where our Medical Expert coverage requires attention in the various parts of Canada where we conduct our Independent Medical Evaluations.

This will involve self-directed work to investigate our current coverage, our needs, and where opportunities to improve upon roster depth or expenses may exist. This role involves much communication with Medical Experts and their office staff.

It requires following a specific process towards onboarding experts and then maintaining our internal records relating to our Roster. You will conduct regular Roster reviews, update Roster CVs, onboarding packages, and Insurance coverage confirmation.

The role will also require focused projects based on needs of the Intake Department and based on needs of incoming Request for Proposals.

The job entails knowledge of our assessor panel, knowledge of different types of medical disciplines, the ability to remain organized with schedules, and the ability to coordinate and update a national roster of Medical Experts.

Requirements:

• University/college diploma (preferred) or experience in a medical assessment environment
• Minimum 1-2 years experience working in a medical assessment organization.
• Experience with the legislation for example SABS, Motor Vehicle Accident Claims, Personal Injury cases
• Strong communication skills, both written and verbal.
• Strong interpersonal skills.
• Strong organizational skills.
• Ability to support departmental and organizational goals.
• Extensive knowledge of medical disciplines.
• The ability work well with others.
• Strong problem solving, decision making, critical thinking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude
• Need to be physically able to work regular shifts and to pay high attention to detail and work under demanding deadlines with multiple priority shifts.

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

Commercial Lines Account Manager, Senior Broker – GTA

Comma Recruitment are looking for a Commercial Lines Broker to manage a book of new and renewal P&C, construction, manufacturing and wholesale business.

Looking for a confident and high calibre RIBO Broker to maintain and grow a quality book of commercial business.

• Manage a book of existing commercial business, renewals, upsell and cross sell
• Great knowledge of commercial policies, documentation and procedures.
• Strong aptitude for property and casualty policies, experience in other lines (Construction, Manufacturing, Wholesale markets, etc.) an asset

• Maintain the long-term profitability of a significant portfolio of accounts; the ability to successfully negotiate and build relationships to achieve new business, renewals and profitability.
• Develop and execute marketing plans to achieve retention and service goals
• Develop and maintain a professional relationship with clients and co-workers to enhance understanding of the target market and to contribute to quality service, problem solving, and risk selection
• Monitor key metrics, such as, renewal retention ratio, growth and loss ratio, formulating corrective action where necessary
• RIBO Licensed
• Excellent computer, verbal and written communication skills

Excellent base salary, bonus and opportunities for growth and development.

Full time role with bonuses, excellent benefit package and vacation.

Superb opportunity with leading brokerage, training and professional development provided, working with industry leaders and experts.

Please forward resume to [email protected]

IT Security Project Manager

Comma Recruitment are looking for a Security Project Manager to provide support in the delivery of multiple security initiatives. The SPM will also spearhead and assist with the planning and execution of assigned projects and provide expertise in security project management and delivery.

Responsibilities:

Design, implementation, support and delivery of security initiatives.

Implementation of technology, processes, procedures pertaining to any security initiatives.

Manage, deliver and control project quality of these initiatives using iterative methodologies.

Define and implement KPIs based on the services and controls in place.

Report accurately and regularly on project status, risks, blocks, budget, success criteria and timelines to Project Management Office.

Ability to support the team during various workload volumes while maintaining a strong, even demeanor.

Ability to lead clear and efficient discussions between all project stakeholders (internal  & external).

Conduct and report on SOC2 Assessment

Conduct and report on Type 1 and Type 2 Audit

Define and maintain policy management,

Review and remediate security vulnerabilities

Comma Recruitment are looking for the following Qualifications:

3-5 years hands-on experience in IT Security project and program management in large private sector organizations.

Project management experience delivering cyber-security projects.

Experience with Business Process Analysis; Process Improvement and Reengineering

Experience with traditional and innovative project management processes, techniques, tools across agile, iterative methods associated tools

Strong IT knowledge and cyber relevance with cyber threats, trends and technologies.

Demonstrated ability to apply project management and IT delivery principles while maintaining appropriate situational flexibility and pragmatism

Project excellence spanning Governance, Definition, Planning, Project Management & Control, Financials and Close-out.

Strong relationship leadership skills including Steering Committee and Stakeholder management (especially managing expectations)

Ability to effectively manage ambiguity

University degree, equivalent college diploma or relative experience in an Information Technology related field is required

Project Management certification and solid technical background would be considered asset

Strong communication and presentation skills

Familiarity with concepts of Information Security and Risk Management

Experienced in SOC1, SOC2 (type 1 & 2)

Knowledge of ISC2, ISO27001 and NIST framework

CISSP, CISM, CISA, GIAC are preferred

Please forward resume to [email protected]   

Senior BI / Liability Claims Adjuster – Mississauga

Comma Recruitment are looking for a talented BI/Liability Adjuster with experience handling large and complex CGL and BI claims with experience with Municipality and construction.

This position is responsible for investigating, negotiating and settling serious CGL and bodily injury claims, the adjuster will be responsible for direct file handling and communication with all involved parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Confirm valid coverage.
• Fully investigate liability.
• Fully investigate serious injuries & exposure.
• Must have CGL experience
• Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers.
• Calculate ultimate probable exposure and reserve accordingly.
• Properly maintain a diary system to monitor files.
• Ensure files are up to date with BI worksheet, case law, medical and liability information.
• Mentor and coach junior adjusters.
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
• Actively participate in settlement initiatives along with both private and mandatory mediations.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• 7 years of experience adjusting CGL & BI claims.
• CGL experience must include a strong background in coverage (duty to defend vs. indemnify), municipality losses, construction wrap up, product liability, occupier’s liability, and environmental losses.
• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice.
• Experience with internal and external audits.
• Detail oriented and well organized individual.
• Strong oral and written communication skills.
• Travel to mediations/pre-trials/trials is required

Please forward resume to [email protected]

Auto PD Claims Adjudicator   

 Full training, Full Time $44k Salary   Richmond Hill/Markham

Comma Recruitment are looking for talented communicators with call centre experience to provide customer service and assist members with auto insurance claims.

Full training provided including in-class education, mentoring and on-going on the job claims training.

Salaried position with base of $44k Salary + extensive benefits package from day one and 3 weeks vacation.

Working with multi national insurance company, incoming call centre where service is of paramount importance.

Hours are Monday – Friday 11am – 7pm, working 1 in 5 Saturdays (9-5) which allows you to have the following Friday off.

Must be strong communicators, IT skills and a positive attitude.

Reliable people with professional attitude along with the ability to learn and develop whilst providing first class customer service.

Please forward resume to [email protected]

Health and Dental Claims Manager

Comma Recruitment are looking for a Health and Dental Claims Manager to work with a Canadian firm that provides third-party group benefits administration, payments and consulting services.

We provide solutions that streamline the administration of an organization’s pension and health benefits programs to deliver the highest value to our clients.  A significant part of that undertaking is the administration of Health and Dental Claims.

We are looking for a strong technologically adept Health and Dental Claims Manager to join our close-knit and growing team.

Reporting to the Director, the successful candidate will be responsible for the following:

• Partner with business leaders, IT and digital claim submission partners to increase the percentage of digitally received claims.
• Partner with the Director to develop an organizational structure and processes with the client experience in mind.
• Develop strong business relationships with internal sales and service partners that depend on the delivery of a “best in class” claims experience.
• Build a team of Health & Dental Claims Experts that participate in the process of identifying possible special investigation cases.

A great fit for this role will have skills and experience that resonate with the following statements:

1. An expert with a deep understanding of the health and dental claims facet of the group benefits industry.
2. A track record of developing technology and process to drive efficiency, accuracy and improve the client experience.
3. Develops a culture that positively impact the client experience that the team buys in to. Exemplifies the mindset in the day to day.
4. Data driven decision maker. If the data doesn’t exist, knows how to create it.
5. Focused on achieving service and quality targets and standards.

Qualifications

• Post-secondary degree or diploma in a business-related field
• 8 plus years progressive experience in the group benefits industry, focus on health & dental claims and applicable regulatory standards and best practices
• Minimum 5 years of leadership experience with at least 1 year of experience leading people managers
• Industry designation in employee benefits (e.g. CEBS) is an asset

Please forward resume to [email protected]   

Pension Specialist – GTA

Pension Specialists ( One Bilingual role and one non-bilingual role)

 Comma Recruitment are looking for Pension Specialists, who are highly motivated individuals with a mathematical aptitude, and flare for providing excellent client service.

We  offer great training to individuals with previous experience working in a client service role, using an in-house custom administration system, growth and development opportunities and a superb working environment.

As a Pension Specialist and reporting to the Pension Supervisor, you will be part of a team of pension administrative staff focused on delivering exceptional service to all our Pension Clients and their members alike. In this role you would be responsible for the following:

• Processing Pension Benefit Calculations (i.e. Retirement, Termination, pre-post retirement death calculations) in compliance with pension plan rules and relevant pension legislation based on the jurisdiction of the Pension Plan and their members.
• Processing Pension Benefit Elections – finalizing benefit amounts, and payment instructions for processing by Pension Plan custodian.
• Responding in both written and oral form to inquiries from pension plan clients and their members alike – ensuring any issues are quickly resolved, and/or appropriately escalated for resolution.
• As required, participate in project work.

Qualifications:

• Pension administration experience
• Two to Five years of working experience in a client service role in an administrative setting with demonstrated experience working with an in-house custom administration system
• Previous pension administrative experience with experience processing retirement, termination and pre/post retirement death claims
• Strong written and verbal communication skills
• High proficiency with Microsoft Office
• Industry designation in employee benefits (e.g. PPAC and/or CEBS) is an asset
• **Bilingual English/French – oral and written is required for the bilingual role.

A great fit for this role will have skills and experience that resonate with the following statements:

1. Excellent oral and written communication skills.
2. Excellent customer service skills.
3. Work experience in a service-oriented environment working in an administrative setting.
4. Organizational skills, with the ability to handle multiple tasks simultaneously.
5. Ability to remain poised, patient, empathetic, tactful, and composed while handling plan participants.
6. Ability to work effectively independently and in a team environment.
7. Ability to work from home (dedicated space that allows for viewing and discussion of confidential private information).
8. Bilingual English/French – oral and written for the bilingual position
9. Previous Pension Benefit experience is a great asset

Please forward resume to [email protected]   

Bilingual Sales Broker, Ottawa

Bilingual Sales Broker, Ottawa

 Comma Recruitment are looking for a Bilingual, RIBO licensed Sales Broker, responsible for selling personal line insurance products or services through the achievement of opportunity-based sales quotas.

The Bilingual Sales Representative will reach business targets through excellent telephone sales and communications skills. This individual will also develop his or her phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role.

Responsibilities:

• Tailoring interactions by utilizing emerging technology solutions, phone, and email as well as meeting with walk-in customers.
• Identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business.
• Selling products by establishing contact and developing relationships with prospects, answering incoming communications, following-up on expiry date cards, re-quoting prospects from previous years and cancelled files, and contacting leads generated.
• Creating a trusting environment that fosters new sales opportunities and retention of existing business. Building and fostering a network of referrals to create new opportunities for revenue growth.
• Actively participating within the team unit and independently to continuously contribute to overall business improvement.
• Actively owning and resolving all customer inquiries, while ensuring the customer effort is minimized.
• Accurately processing account changes, maintaining complete customer documentation, preparing correspondence, and documenting files for follow up.
• Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met.

Qualifications:

• RIBO license, or willing to obtain within the first 60 days of employment. AMF licensing is considered an asset.
• A minimum of three years’ customer sales and service experience, preferably in personal lines, automobile or property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management and organizational skills to handle competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.
• The ability to fluently communicate in both English and French is required.

Please forward resume to [email protected]   

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