Operations Manager  

Comma Recruitment are looking for a talented Operations Manager, experience in the medical assessment sector with strong leadership and operations experience. Excellent package with work from home opportunities with minimal travel required.

• Identify opportunities to innovate, improve operational processes, systems, and service delivery to ensure positive outcomes and exceed client satisfaction.
• Ensure all elements of Service Agreements/Contracts are met or exceeded.
• Maintain current regulatory and legislative knowledge and external stakeholder requirements to ensure that systems and process align with requirements.
• Primary responsibility to foster positive relationships with key stakeholders, understanding their needs and delivering exemplary service.
• Ensure all processes and procedures associated with accreditation standards are followed and consistently documented.

People Leadership

• Develop a high performance culture through performance management and coaching/mentoring of all Intake and Administrative staff.
• Provide clear direction to staff to define/clarify all roles, goals and expectations.
• Develop and implement Training Protocols and facilitate any necessary training and documentation.
• Manage Health & Safety of staff and clinics; overseeing scheduled activities such as emergency drills and inspections
• Ensure Employee Engagement is a priority and initiate and execute plans to improve engagement and align with our vision and values.

Internal and External Stakeholder Reporting

• Responsible for timely completion and analysis of Stakeholder Statistical Reporting
• Facilitation and participation in Stakeholder KPI reviews and Audits
• Conduct and analyze Internal File Audits and Financial Audits

Stakeholder Relations and Business Development

• Address non-technical client concerns and oversee appropriate escalation of complaints
• Identify opportunities to increase market size and assist with Requests for Proposals (RFP/RFI)
• Attendance at Trade Shows, Industry events and Education Sessions

Required Skills: 

• Goal Oriented
• Leadership – Employee Development/Coaching/Management
• Problem Solving skills
• Self Management
• Excellent interpersonal/communication skills
• Strong Computer skills
• Strong desire to work as a team, to accomplish and exceed goals.
• Ability to inspire and lead others to achieve.
• Strong commitment to excellence and attention to detail.
• Problem solver with solid analytical skills.
• Exceptional time management skills and the ability to manage multiple tasks.
• Proven ability to monitor and uphold high quality of service and products to both internal and external clients.
• Strong multi tasking and prioritizing skills with ability to adapt to change easily. 

Qualifications: 

• Minimum 5 years leadership experience.
• Experience within the Independent Medical Assessment sector required.

Please forward resume to [email protected]