Commercial CSR / TSR

Comma Recruitment are looking for a highly motivated and detail-oriented Commercial Customer Service Representative ( or TSR) to join our dynamic team. The successful candidate will play a crucial role in supporting our commercial clients by providing exceptional customer service, managing insurance policies, and ensuring client satisfaction. This position requires strong communication skills, a thorough understanding of commercial insurance products, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

1. Client Support:
   • Serve as a point of contact for commercial clients, addressing inquiries, resolving issues, and providing expert guidance on insurance policies.
   • Develop and maintain strong relationships with clients, ensuring their needs are met promptly and efficiently.
2. Policy Management:
   • Assist clients with policy renewals, amendments, and endorsements.
   • Process policy documents, certificates of insurance, and other related documentation accurately and in a timely manner.
   • Ensure all client information is up-to-date and accurately recorded in the system.
3. Claims Assistance:
   • Provide support to clients during the claims process, from initial reporting to resolution.
   • Liaise with insurance carriers, adjusters, and other stakeholders to facilitate the claims process and advocate on behalf of clients.
4. Sales Support:
   • Collaborate with the sales team to administer a assist the producers to pursue new business opportunities.
   • Assist with preparing quotes, proposals, and presentations for potential clients.
5. Administrative Duties:
   • Maintain organized and efficient electronic and paper filing systems.
   • Generate reports and maintain records as required by the brokerage and regulatory bodies.
   • Perform other administrative tasks as assigned.

Qualifications:

• Minimum of 2 years of experience in a commercial insurance or customer service role within a brokerage. 3+ years for Senior CSR roles
• Strong knowledge of commercial insurance products and services.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and insurance software
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time-management skills.
• Commitment to providing exceptional customer service.

Certifications:

• CIP (Chartered Insurance Professional) designation or working towards it is an asset.
• RIBO (Registered Insurance Brokers of Ontario) license or equivalent provincial license is preferred.

 

Please forward resume to [email protected]

Intake Coordinator , Industry leading IME

Comma Recruitment are looking for a talented Intake Coordinator with IME experience.

• Respond to incoming communications from customers within client SLAs
• Input data into Client Data Management system and/or Client Referral Software
• Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
• Carefully review and analyze referrals & medical files to determine appropriate medical discipline as it relates to items in dispute, injuries sustained, client requirements, etc.
• Generate itemized list of documents for corresponding cases in prior to assessments for all direct assessments, papers and addendums based on predetermined timelines, ensuring to remove duplicates and documents pertaining to incorrect claimants.
• Generate and provide information and direction for assessor about the purpose of the assessment
• Documenting all communication between parties, ensuring it is clear, concise and comprehensive
• Responsible for providing external and internal stakeholders with information about our services
• Responds to requests from lawyers, insurance adjusters, disability case managers, and employers, ensuring timely responses and follow-ups
• May be required to supervise and train support staff under the direction of the manager

Knowledge Skills and Attributes Required

• Knowledge of the Rehabilitation and Independent Medical Evaluation (IME) sector
• Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
• Strong organizational, multi-tasking and problem solving skills
• Customer service experience required, ideally in the service sector
• Excellent spoken and written manner
• Computer literacy (Windows, Microsoft office, Adobe)
• Ability to adapt to use of multiple databases
• Ability to communicate well internally and externally

Please forward resume to [email protected]