Manager – Claims Business Performance

Manager – Claims Business Performance

Position Overview

In this role, you will be reporting into the Director of Claims Business Performance, and working closely with the VP Claims (Direct).

This job combines the responsibilities of leading a claims reporting and analytics team, driving the IT delivery of claims systems enhancement and continuously improving the operational effectiveness and efficiency of the claims operations nationally.

 

You will oversee the production of standard and ad hoc operational reports and analyses, providing insight and commentary to enable informed business decisions to be made. You will work closely and collaboratively with the Claims Business Performance team in the broker business to establish and define consistent operational metrics and claims reports. You will build key stakeholder relationships within the claims matrix structure and cross-functionally and work with stakeholders to identify and agree their information requirements, designing and in some cases producing the associated business information reports. This involves analysing a broad range of different, and in some cases complex, internal data to produce such reports.

 

You will work closely with the IT department from a business intelligence, application development

and enterprise architecture perspective to fulfill ad hoc requests as well as claims system

enhancements; you will be responsible for working with IT on the day-to-day prioritization of claims

MI and IT requests. You will manage a team of three direct reports but will have overall accountability for meeting the expectations of stakeholders.

 

Your key contributions are to oversee and/or produce QBR’s, Dashboards, Operational Planning,

and other reports as they evolve, identify trends, gain insight and drive actions to improve financial results as well as the end to end customer experience and supporting business processes.

Key areas of this role:

• Lead the management and improvement of Claims management reporting, trending and analysis for relevant stakeholders and in appropriate formats to support and inform business activities and decisions

•Lead and deliver accurate, timely, insightful and focussed business information and reports including standard and ad hoc analyses and reports

•Provide insight and critical thinking on trends by developing and documenting a complete and robust story behind the numbers

•Proactive ongoing monitoring, review and reporting of key metric performance/ trends (i.e. weather and large losses)

•Enhance reporting where appropriate – balancing benefits with effort required

•Manage and delegate the reporting and analysis amongst the team effectively, matching skill set with developmental goals, deadlines and workload

•Ongoing liaison with the MI team to drive delivery of requests on time and to meet business needs

•Maintain the quality of data integrity

•Collaborate with the Claims Business Performance Broker team to raise standards and expertise and help to drive consistent reporting across both Direct and Broker businesses

•Annually lead the development of the Claims Operational plan

•Identify, develop and implement new and/or better processes to improve the operational effectiveness and efficiency of Claims by leading the effective development, implementation and prioritization of Lean and other strategic projects and initiatives

•Drive the delivery of claims system enhancements (IT Delivery) by working with the claims business and with IT to capture business needs, prioritize same and monitor status of implementation

•Participate in regular corporate wide prioritization meetings

•Meet or exceed Operating and financial targets with particular focus on LAE, loss development, divisional expenses, claims initiative benefits, leakage, productivity, and large losses

•Monitor trends and work with stakeholders to identify key drivers and remedial actions required

•Develop the CBP (Direct) team with the appropriate skill set and engagement to support the business

•Maintain effective relationships throughout the Direct and Broker business organizations, working closely with the VP Claims (Direct), the regional Claims directors/managers, the CBP (Broker) team, the director of Governance/Claims Technical and Claims shared services, IT, Finance, underwriting and actuarial departments

•Ensure governance and control measures are embedded and working effectively

 

Requirements:

Must Have:

University degree (ideally in a Financial Discipline)

Strong leadership skills with 5+ yrs. Experience in a management / leadership role

Strong analytical and problem solving skills, financial and business acumen

Excellent stakeholder management and relationship skills

Experience at reporting to stakeholders across various functional areas and levels of seniority

Track record of delivering quality results within tight timelines and providing excellent service

Proactive and self-starter (leads initiatives, not just participating member)

Advanced written and verbal communication skills, fosters open communication

Sound judgement

Technology:  Intermediate Excel, Intermediate powerpoint

 

Preference given to candidates with:

Accounting designation (CA, CMA, CGA)

CIP / FCIP designation

Property & Casualty Insurance industry experience in claims, underwriting or finance

Understanding of key claims and/or underwriting metrics and levers used to manage a property and casualty portfolio

Experience analysing and improving processes using a relevant methodology (i.e. Lean, Six Sigma)

Please forward resume to [email protected]

Senior Analyst, Claims Business Performance

Sr. Analyst, Claims Business Performance   

You will work closely with the IT department from a business intelligence, application development

and enterprise architecture perspective to fulfill ad hoc requests as well as claims system

enhancements; you will be responsible for working with IT on the day-to-day prioritization of claims

MI and IT requests.

• Improve Claims management reporting, trending and analysis for relevant stakeholders and in appropriate formats to support and inform business activities and decisions

•Deliver accurate, timely, insightful and focussed business information and reports including standard and ad hoc analyses and reports

•Provide insight and critical thinking on trends by developing and documenting a complete and robust story behind the numbers

•Proactive ongoing monitoring, review and reporting of key metric performance/ trends (i.e. weather and large losses)

•Enhance reporting where appropriate – balancing benefits with effort required

•Maintain the quality of data integrity

•Collaborate with the Claims Business Performance Broker team to raise standards and expertise and help to drive consistent reporting across both Direct and Broker businesses

•Assist in the development of the Claims Operational plan

•Identify, develop and implement new and/or better processes to improve the operational effectiveness and efficiency of Claims assisting the effective development, implementation and prioritization of Lean and other strategic projects and initiatives

•Drive the delivery of claims system enhancements (IT Delivery) by working with the claims business and with IT to capture business needs, prioritize same and monitor status of implementation

•Help meet or exceed Operating and financial targets with particular focus on LAE, loss development, divisional expenses, claims initiative benefits, leakage, productivity, and large losses

•Monitor trends and work with stakeholders to identify key drivers and remedial actions required

 

 

Requirements

University degree, preference given to degrees in a business, math or engineering discipline

3-5 years of work experience in an office environment

Data analysis and data manipulation experience

Strong problem solver / analytical mind

Detail oriented but can also see the big picture and identify trends and insights

Customer focussed

Good business acumen

Highly motivated, proactive and self starter

Can work independently or as part of a team

Good at managing competing priorities and ad hoc requests

Strong communication and relationship skills (verbal and written)

Organized

Time management skills

Technology:  Advanced excel skills (incl. VBA programming, macros, pivot tables, etc.), intermediate powerpoint

 

Preference for those with:

Financial analysis experience

CIP / FCIP designation

Property & Casualty Insurance industry experience in claims, underwriting or finance

Understanding of key claims and/or underwriting metrics and levers used to manage a property and casualty portfolio

 

Please forward resume to [email protected]