Technical Specialist, Operations and Training – Residential Property – 3 Locations

Technical Specialist, Operations and Training – Residential Property

Comma Recruitment are looking for an experienced Residential Property Claims Adjuster with Management, training and coaching experience.

Reporting to the National Claims Manager, the Technical Specialist, Residential will be responsible for designing, planning, delivering and managing the delivery of technical training and development initiatives, project concepts and requirements to enable industry leading claims experiences. The Technical Manager, Residential will also be a steward of the claims organization’s standards ensuring sustainability and quality outcomes.

 

Technical Specialist, Residential will liaise as required with:

 

· Business Line Committee chairs and members

· Learning and Development

· Human Resources

· Shared Services (Quality & Governance, Legal, Policy & Procedure, Vendor, etc.)

· Claims Business Units

· Non-Claims Business Units

· Other project & initiative leaders

· External agencies and organizations (IBC, Professional associations, Regulatory and Government, etc.)

 

Job Requirements          

· Identify, document and validate current state processes and capabilities.

· Contribute to business planning and strategic direction initiatives. Support business with defining the business need or problem and identifying potential solutions.

· Ensure timely interpretation of existing and new legislative requirements and jurisprudence; communicate changes within department and to appropriate stakeholders.

· Proactively monitor market changes and competitor offerings, assess current and future client needs and evaluate effectiveness in responding to changing conditions.

· Analyze and report impacts to customers, stakeholders,    employees, process, technology and budgets of selected solutions.

· Support development of a solution implementation or project plan, considering constraints, dependencies and strategic drivers.

· Support the development of business cases, RFI/RFPs with vendors where required.

· Develop efficient and effective solutions through analytical problem solving – breaking down business issues into smaller components and tracking the implications of a situation step by step.

· Adhere to existing methodologies including Project Management and support Six Sigma methodologies such as Process Improvement/ DMAIC or Design for Six Sigma DFSS.

· Initiate and execute approaches to improve claims operations from a technical perspective, including Total Cost Management and Operational Risk management. Develop and encourage change for claims services and foster continuous improvement and new ideas, adopting Best Practices.

· Understand and clarify work packages of each assigned initiative within project constraints (time, cost, people resources) and maintain a customer-centric approach

· Take ownership and complete Technical Manager work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and demonstrate agility by adjusting to changing work priorities.  Operational readiness includes, but is not limited to, elements related to people change management, training, communication.

· Communicate progress on Technical Manager work packages, including Requirements Management, in a concise and timely manner, escalating issues to manager and partners where appropriate.

· Help identify scope and resolve issues impacting risk, controls, compliance, and regulatory policies resulting from initiatives.  May have accountability to lead completion of necessary compliance/new process assessment templates.

· Design and implement internal processes (policies and procedures) required by the operations to control indemnity and expense leakage and ensure adequacy of department case reserves.

· Plan and facilitate training sessions for claims operations nationally.

· Understand, challenge, categorize and document detailed requirements; work with the business to prioritize requirements with the goal to achieve first time right requirements.

· Contribute to a positive work environment by sharing knowledge and Technical Manager best practices, documenting closure/lessons learned document and sharing workload capacity when available.

 

Additional Information

· 5 – 7 years relevant and progressively more responsible claims work experience

· Minimum 2 years leadership/coaching experience

· Solid technical knowledge in the policy, procedure, principles & practices of a claims department

· Insurance Business Management Experience

· Budget oversight and experience

· Knowledge of  claims management practices, operations  and policies

· Ability to champion the Customer perspective

· Ability to lead in the delivery of measurable financial results

· Ability to apply sound change management disciplines in a leadership role that deals primarily through influence, coaching and providing support

· Strong relationship builder, ability to build strategic relationships

· Demonstrated ability to motivate, coach, counsel and train staff at all levels of the organization

· Effective communication skills including facilitation, consultation, negotiation, persuasion, presentations and ability to translate strategy into action

· Robust organizational skills with the ability to work in a fast paced environment and manage multiple deadlines and priorities

· Ability to work collaboratively in a team setting

· Seen as a high potential leader that drives for results

· Post secondary degree and/or diploma

· CIP/FCIP designation an asset

Hours 8-4 flexible, Location Flexible

 

Please forward resume to [email protected]