Team Leader – Life Insurance Sales Contact Centre – Toronto $60,000 – $70,000

Comma Recruitment are looking for a talented Team Leader to lead a team of licensed life insurance sales representatives and manage sales operations within a Downtown Toronto contact centre

•             To ensure growth of the business by informing and executing the sales strategy, and developing and exceeding sales objectives necessary for accelerated sales growth and business retention.

•             To create a culture of performance and development within a business unit focused on continuous double digit growth.

•             Ensure team sales objectives aligned with departmental growth strategy, and monitor sales objectives for each Sales Representative.

•             Facilitate the creation of personal development plans, conduct regular one-on-one coaching sessions, and conduct formal performance evaluation sessions.

•             Provide team leadership and management (i.e. team building, conflict resolution, career development, tracking and reporting, etc.).

•             Evaluate performance of sales representatives through a variety of real-time and recorded Performance Monitoring and coaching programs.

•             Conduct quality assurance reviews to ensure adherence to market conduct and compliance guidelines, and to deliver on all service standards and processes.

•             Maintain strong relationships with internal and external  partners and suppliers.

•             Provide financial and insurance advice and solutions to individual customers as business volumes demand hands on support.

•             Responsible for first level escalation of front-line sales and service investigation and customer resolution issues.

Comma Recruitment require:

•             Proven leadership and team building competencies.

•             LLQP-full licensing is required.

•             Effective sales management track record with 1-2 years experience.

•             Superior interpersonal skills.

•             Strong organizational, analytical, and PC skills.

•             The ideal candidate must be focused on the team, motivated, enthusiastic, and able to execute in a fast-paced environment.

•             Above average communication skills, and the ability to use tact, diplomacy and patience to deliver a comfortable customer experience.

•             Ability to multi-task and demonstrate effective problem resolution skills is required.

•             Excellent life insurance product knowledge.

Please forward resume to [email protected]