Team Leader – Business System Analysts and System Testers

Team Leader – Business System Analysts and System Testers   

Comma Recruitment are looking for a talented Team Leader responsible for the supervision of Business System Analysts and Business Systems Testers in the Operations & Planning Team.

1. Supervision of direct reports on the team including: recruiting, performance management, productivity, professional development, mentoring and coaching, and employee satisfaction. Ensures employees are kept informed of updates, changes and new direction through regular team meetings.

2. Co-ordinate resources to ensure adequate support of all regional program initiatives to deliver timely completion of project deliverables and maintenance of internal and external Rate Systems.

3. Continuously striving for efficiency improvement by ensuring the most effective and efficient use of testing processes, resources and tools. Managing defects and minimizing errors and manual workarounds in production environments. Recommends changes in procedures to Manager, Personal Operations and implement changes as required

4. Ensures that established Metrics targets are monitored and objectives are met: Helpdesk mailbox service, new defects, post production warranty, test coverage, test completion target dates.

 

Responsibilities

Responsible for managing and providing support to the testing team on a day-to-day basis in order to ensure resources are adequate and deliverables are met.

Work with various departments to improve systems by managing and coordinating phases of the implementation of requirements and projects in order to meet department and company objectives.

 

1. Manage the Testing team including testing tools and testing processes.  Supervise the work of the team and assist in developing recommendations to improve the team’s efficiency.  Ensure resources are adequate, and deliverables are met in the appropriate timelines.

2. Define and implement the role testing has within the organizational structure.

3. Assist in developing and following up on the budget and in planning resources and growth.

 

4. Participate and provide approval for promotion of major changes to production, assessing whether the quality of the change is acceptable, the amount of testing is appropriate for the complexity of problems, and consider the impact to internal/external users.

 

5. Act as a resource person for internal clients/colleagues by answering questions on systems, attending technical meetings, and may sit on committees.

 

6. Manage priorities for analysis and production promotion of systems.  Schedule all activities, requirement analysis, and testing phases based on the availability and specialization of team members, and on implementation dates scheduled.

 Qualifications

•Post Secondary education or equivalent work experience

•Completion of / or commitment to achieve CIP

•5 years of personal lines underwriting distribution experience or relevant IT experience within insurance industry

•Sound knowledge of systems development and SDLC (Requirement definition and User Acceptance testing)

•Must possess well developed oral and written communication

•Excellent judgment, analytical, interpersonal and team building skills

•Prior team leader or supervisory experience would be beneficial

 

Please forward resume to [email protected]