Service Centre Manager – Ottawa $85 – $95,000 + Excellent Performance Bonus

Comma Recruitment are looking for a Service Centre Manager with a natural flair for mentoring and motivating a team  of service staff and adjusters, including managers and team leaders.

You must be able to maintain a strong customer focused approach while advising on solutions for internal and external sources.

As a Claims Manager in the Claims Service Centre, you will manage the day-to-day operations of the Auto Physical Damage Claims Units to meet business goals and customer service expectations.

You will:

Proactively manage workflow and resources of the Ottawa Claims Service Centre to achieve regional goals and exceed customer expectations.

Handle escalated client and broker calls when necessary.

Participate in the development and implementation of business plans and manage day-to-day operations to achieve key business goals

Assist the Director to develop policies, strategies, budgets, and long term and short term plans to facilitate ongoing work, process improvement, customer relations and other functions.

Monitor financial performance and productivity and report monthly to appropriate stakeholders on progress towards specific goals and objectives

Develop, recommend, and implement strategies for loss containment and increased salvage and subrogation returns to improve region’s loss ratios.

Provide effective leadership by motivating staff, coaching and mentoring subordinates, performance management, continuous learning and career development for managers and other staff.  Also responsible for hiring and terminations.

Develop, recommend, and implement management and/or organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements.

Act in a consultative and advisory capacity on claims matters such as: policy interpretation and settlement negotiation to help resolve claims related issues.

Maintain a respectful and productive business relationship with vendors, service providers, and internal client groups.

Comma Recruitment require an experienced leader with:

College diploma or university degree

Completed or are working toward a Chartered Insurance Professional (CIP) designation

A minimum of two years in a management function

Excellent communication and interpersonal skills with all levels of staff, internal and external customers.

Experience in coaching and developing staff

Proficiency in a variety of PC software

Proven leadership skills

Excellent customer service skills

Demonstrated knowledge of Auto Physical Damage line of business / Auto Claims

Please forward resume to [email protected]