Senior Claims Manager – Ottawa

Senior Claims Manager

Comma Recruitment are looking for an experienced claims manager to manager multiple teams / units throughout the Ottawa Region.

Responsible for the direction and management of  the Accident Benefits Claims Teams within the Ottawa Region, oversee day-to-day operations providing for efficient and effective work processes, quality customer service, and continuous improvement meeting all company standards, procedures and goals.

Authorizes major settlements within authority level or escalates those cases with higher financial requirements or special circumstances.

Works with the Director of AB in providing for the overall direction and management of the customer service and claims settlement.

• Manages the day-to-day operation of the AB Unit(s) of the claims department to achieve essential business goals and meet customer service expectations.
• Manages and monitors activities of clerical support staff unit(s).
• Reports on progress up against specific goals and objectives, providing Monthly/Quarterly results. Ensures effective implementation of and compliance with all company policies and procedures.
• Manages relationships with key vendors within area(s) of expertise, ensuring that corporate policies and procedures as well as customer service and productivity standards

 

Assists Directors to develop policies, strategies, budgets and long- and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions.

 

Acts as claims authority within area(s) of expertise and provides direction on such issues as policy interpretation, legal and technical issues or concerning large losses. Settles large or complex claims within own authority or escalates issues as necessary.

Manages budget and material resources within own group to provide exceptional customer service and while meeting all of the financial and productivity goals. Develops, recommends, and implements strategies for loss cost containment and increased Salvage and Subrogation returns to improve the Region’s loss ratios.

 

Responsible for managing the employees within own group including hiring and terminations, coaching and mentoring subordinates, performance management, continuous learning and career development for all staff.

 

Minimum of 10 years Claims experience which includes automobile,  AB and casualty adjusting and 2 years in a management function.

Excellent communication and interpersonal skills with all levels of staff.

Proficiency in a variety of PC software including Microsoft Word.

Experience in coaching and developing staff.

Proven leadership skills, excellent communication skills

CIP(Chartered Insurance Professional), FCIP or Degree a preference

Bilingualism (English & French) is a preference

 

Please forward resume to [email protected]