Quality Assurance Coordinator

Comma Recruitment is looking for a talented QA for a Quality Assurance Coordinator role that reports to the Manager, Client Services.

The Quality Assurance Coordinator is responsible for ensuring the provision of quality services to the clients of the Assessment Division, including auto and disability insurers, employers, law firms and government agencies across Canada.

Utilizing their skills and experience in the medical, functional, psychological and vocational assessment realm, and knowledge of applicable insurance legislation, policies and regulatory guidelines to deliver assessment services/reports of the highest quality, in a timely manner and within the scope of each referral.

• Provide Quality Assurance for IE and IME reports, including proof-reading medical, psychological, functional and vocational reports for all clients (insurers, employers, government, legal) for consistency, completeness, accuracy, spelling, grammar and compliance with the SABS and STD/LTD and employer policies, and ensuring delivery to clients within our standard timeframes and/or client SLAs; liaising with assessors/report authors to provide feedback/comments/suggestions to enhance clarity of reports and ensure adherence to mandate/scope of referral.
• Logs/Notes – SmartSimple & tracking sheets – regular updates;
• Liaising with adjusters, case managers and other clients, as well as healthcare professionals, physicians and other assessors to provide concise information in a timely manner and to meet customer service standards in order to facilitate optimal outcomes; including communicating report/QA status and any variance to expectations (e.g. delays, changes to assessors, assessments, etc).
• Interpreting short/long-term disability policies, Ontario auto accident benefits legislation (SABS) and other legislative and regulatory guidelines as applicable to each individual case;
• Other duties as assigned

Success in this role will require the following core qualifications and skills:

• Min. of 3 years experience in a healthcare/third party medical assessment environment.
• Strong team player with well-developed negotiating and influencing skills.
• Good communication, interpersonal and customer service skills.
• Good organizational, prioritization skills, accountability and attention to detail.
• Knowledge of MS Office applications (Word, Excel, Outlook, SharePoint) and other software/platforms including SmartSimple and SecureDocs
• Embracing our core values; Quality & Excellence, Customer-Centric, Accessible & Supportive
• Analytical skills – systematic approach to formulate logical and objective approaches, maximize efficiencies and minimize duplication of effort.
• Reputation for accountability and for delivery of high quality results within tight deadlines.
• Other helpful characteristics and competencies include: team player; ability to see projects through to completion (follow-through); tenacity and perseverance; flexibility/adaptability; calm under pressure; enthusiasm; openness to feedback; listening skills; creativity/idea & solution-oriented

Please forward resume to [email protected]