Property Claims – Vendor Manager, Toronto

Property Claims Vendor Manager – Toronto

Comma Recruitment are looking for a Senior Property Claims Adjuster with experience managing a team and/or managing external vendors for field staff, external claims adjusters, managing estimates and scoping of residential properties.

Reporting to the AVP, Claims Services, this position is responsible for the efficient and effective fiscal and performance management of residential claims vendors, including the operation and development of a comprehensive re-inspection program for both residential contractors and field staff; maintaining the balance between the highest levels of client satisfaction in the company and protecting shareholder value.  This position also reports indirectly to National Vendor Management.

Main Responsibilities

•Establish and execute appropriate internal and external supplier programs to deliver high quality services, manage expenses and facilitate constant strategic improvements to shareholder value proposition

•Contribute to business planning and strategic direction initiatives

•Model consistency in behaviour and actions in line with company core values and exercise sound judgment in non-routine and complex situations

•Execute efficient, effective and innovative supplier selection and procurement processes, manage procedures respecting existing suppliers, draft service level agreements, create fee schedules and standardized contracts following national processes and guidelines

•Create and gather metrics to evaluate supplier performance and identify and manage suppliers in breach of service level agreements

•Build and maintain responsible relationships with key suppliers to provide business stability within organization

•Ensure appropriate action plans are in place to identify and address financial risks and gaps including a process for escalation to senior management

•Develop and encourage change and innovation at all levels of the unit, foster continuous improvement, encourage new ideas and adopt best practices

•Proactively monitor market changes and competitor offerings, assess current and future client needs and evaluate unit effectiveness in responding to changing conditions

•Conduct audits and participate in other ongoing quality control programs, including electronic and on-site re-inspections.

•Assists in implementation and review of the company’s Catastrophe Response Plan and will be called upon to attend out-of-province catastrophe situations to play an active role in the management of the CAT. In extreme cases owing to the high volume of claims, may be asked to write and settle structural cases utilizing the Xactimate software.

 

Comma Recruitment are looking for 7-10 years relevant and progressively more responsible claims work experience, including several years experience leading teams / managing external vendors

•          Insurance business and supply chain management experience

•          Budget oversight experience

•          Advanced knowledge of principles and methods pertaining to business leadership

•          Knowledge of claims management practices, company operations and policies

•          Knowledge of principles and methods pertaining to the claims field and claim evaluation.

•          Knowledge of residential construction and proficiency in scoping and use of the home estimation software (Xactimate).

•          Understanding of Applied Structural Drying Techniques and the role psychrometry plays in drying structures and materials.

•          Understands remediation methods for most type of claims including mould and environmental spills.

•          Knowledge and skills to be able to evaluate the activities of our contractors and vendors that will have an impact on the outcome of claims

•          Strategic thinking and ability to translate strategy into action

•          Strong relationship builder

•          A proven collaborative approach to problem solving, decision-making and communication

•          Effective communications skills including facilitation, consultation, negotiation, persuasion and presentations.

•          Open-minded and non-judgmental when resolving human relations issues and concerns

•          Demonstrated ability to motivate, coach, counsel and train staff at all levels

•          Strong team player, works well under pressure and ability to deal effectively with change, able to apply strong change management disciplines in a leadership role that deals primarily through influence, coaching and providing support

•          Organizational and time management skills at a senior level, able to communicate with a broad range of audiences and stakeholders

•          Customer focus, able to champion the customer perspective within the unit

•          Results focus, able lead the unit in the delivery of measurable financial results

•          Post-secondary education

•          CIP designation or working towards

 

Please forward resume to [email protected]