Property Claims Director – GTA

Property Claims Director

Comma recruitment are looking for a Property Claims Director to lead a highly engaged team of claim professionals that investigate and settle property and related losses, providing best in class service to our customers while controlling costs and expenses.

• Reporting to the VP Claims you will provide strategic leadership, direction, coaching and mentoring to a team of dynamic Claims professionals
• Develop strategy and tactics that deliver business results and implementation of processes and procedures to enhance the service experience
• Manage complex claims, fraud investigations, catastrophe events and litigation files
• Provide strategic leadership, direction, coaching and mentoring to a dynamic Claims Team
• Establish best practices and procedures that drive and support the organization’s ability to meet operational, financial and service requirements
• Provide data analysis that supports the proactive recognition of adverse trends and development of programs, processes and tactics to address those trends in order to meet targets
• As part of the Claims Leadership Team, consult, influence and strategize on Claims initiatives
• Drive positive customer satisfaction by delivering the value proposition defined by the brands through the management of claims handling

Qualifications and Experience:

• Comma Recruitment are looking for A Property Claims Specialist / Manager with CIP/FCIP designation.
• Minimum 7 years of experience in relevant roles with a minimum of  4+ years of leadership/management roles in a fast paced, collaborative claims environment
• Post-secondary education in a related field
• Previous experience in claim adjudication and adjustment as well as experience managing catastrophe events
• Strong knowledge of personal lines insurance policy contracts
• Technical experience in both home and automotive physical damage assessment an asset
• Solid understanding of provincial and federal regulations
• Proven ability to analyze data and recommend solutions
• Highly developed verbal and written communication skills with a demonstrated ability to present information in an organized, logical and effective manner to a wide variety of audiences
• Excellent leadership skills to develop and manage a team of direct and indirect reports
• Ability to travel for business and work outside of regular business hours is required due to the management of catastrophe events

Please forward resume to [email protected]