Personal Lines CSR – Nova Scotia

Personal Lines CSR – Nova Scotia

Comma Recruitment are looking for Personal Lines service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and advise on  relevant products.

This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.

Either based in Halifax or work from home full time, or a flexible approach.

Position Summary:

To provide excellent customer service for Personal Insurance policies and taking responsibility for the retention and servicing of existing clients, quote and place new business as required, respond to service inquiries and address any issues re coverages.

What you will be doing:    

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
• Complete administrative tasks for the Personal Lines department
• Contact Underwriters and Adjusters to discuss guidelines and policy when required
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives
• Participate in community marketing initiatives

What you bring to the table:

• Insurance License – Nova Scotia License, CAIB, RIBO ( will consider OTL with willingness to update)
• Minimum of one years insurance experience
• Ability to communicate in both English and French is an asset
• Two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]