Senior Service Broker  – Personal Lines Marine

Comma Recruitment is looking for a talented service broker who will be working directly with clients in delivering the world-class customer service.

As the Senior Service Broker, Personal Lines Marine you will be a personal advisor providing expert advice and customized boat insurance coverage. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

How you will impact the business:

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, keeping tabs on new products and policy changes.

What Will Make You Successful

• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues – people love working with you, and you with them.
• Comprehensive and effective verbal and written communication skills.
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.

Education & Experience

• 2+ years of Personal Insurance Broking experience relevant to the recreational marine industry.
• RIBO license required.
• Secondary School Diploma required, College or University Degree strongly preferred.
• Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM) highly preferred.
• Knowledge of Epic an asset

What we can offer you:

We offer a very competitive salary and bonus plan.

We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

Work from home flexibility, flexible working hours and working with industry leaders.

Please forward resume to [email protected]

Business Development Manager – Personal Lines Marine

Business Development Manager – Personal Lines Marine

Comma Recruitment are seeking an energetic Business Development Manager to drive new business growth and maintain effective key relationships within our Personal Lines Marine book.

We offer the most comprehensive boat insurance coverages available for all types of boats coast to coast.

How you will impact the business

• Grow the Portfolio through new business acquisition activities
• Assist in conducting competitor and strategic market analysis
• Prospect and lead generation for Marina & Dealer network partnerships in off season
• Present our plan value proposition to clients and network partners
• Represent at Shows and Events

What makes you successful

• You have B2B knowledge and relationships within the Canadian marina and dealer network
• You have an understanding of market relations in the recreational marine insurance industry
• You have knowledge and experience on all types of recreational boats and an understanding of boaters’ coverage requirements for Insurance
• You will grow the business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with marinas, dealers or manufacturers
• You are assertive, empathetic, flexible, active listener, and persuasive who can influence and negotiate with clients. marina and dealer network partners
• You work well under pressure with minimum supervision in a collaborative team environment
• You have excellent time management and organization skills with high attention to detail and accuracy
• You can multi-task between a variety of tasks, projects, and deadlines

Education & Experience

• B2B Sales and prospecting experience relevant to the recreational marine industry
• Recreational Marine experience an asset
• University Degree or College Diploma; CAIB and/or CIP designation nice to have
• Registered Insurance Broker License
• Comprehensive and effective verbal/written communication skills
• Marketing and advertising background, nice to have
• Experience working with various tools and systems, proficiency with MS office suite
• knowledge of Salesforce and Epic Brokerage Management system is an asset

What we can offer you:

We offer a very competitive salary and bonus plan.

We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

Work from home flexibility, flexible working hours and working with industry leaders.

Please forward resume to [email protected]

Commercial Account Manager  – Home office flexibility or hybrid role

Comma Recruitment are looking for talented Commercial Account Managers, we offer a wonderful package, working with a great team, ongoing training and professional development:

• Our culture – Everyone from our Associates to Account Managers and Advocates are gifted ownership in the company each and every year to help everyone enjoy the benefits of being an owner
• Work From Wherever You Want – Our systems, operations, processes etc. have always been built to support a work from wherever you want arrangement. State of the art systems along with access to markets to suit all our client’s needs.
• Between interesting and diverse weekly all colleague Teams video calls, treat of the month, virtual and in person team events, wellness, life coach and personal training services available to all colleagues.
• We believe in accountability and merit, which is why every associate has their own set of key performance indicators so your contribution is always recognized and appreciated.

Bright and talented with Commercial Insurance account management experience, love to win, be constantly challenged and want each day to be different. Want to work for an organization that is disruptive, aggressive, growing and fun.

Have completed or working towards your CAIB, CIP, FCIP, CRM, RPLU etc.

Are you primarily motivated by the satisfaction and joy that comes from helping others.

Commercial insurance industry experience, broker, account management, account executive experience preferred

Computer skills – proficient in MS Office, TAM and other common programs

Excellent customer service and conflict resolution skills

Excellent verbal and written communication and presentation skills

Strong organizational and time management skills

Strong negotiation skills and the ability to work independently

 

Responsibilities and Duties:

• Working to deliver an unmatched customer service experience while reporting directly to the President & CEO who is actively involved in supporting, training and helping all colleagues learn, grow and succeed.
• Develop rapport and relationships through educating and informing clients and prospects on insurance and risk management considerations.
• Accountable for determining prospect and customer insurance needs based on their operations, dealing with customer requests, complaints, all aspects of renewals including securing the best terms and conditions and presenting the best insurance product(s) based on the needs & preferences of the insured.
• Desire to constantly develop and improve soft and technical insurance skills.
• Follows all workflow, procedures and policies when providing customer service.
• Able to accurately identify exposures/risks associated with prospects operations, industry and/or gaps in existing coverage and present risk management and/or insurance solutions to address them.
• Actively participates in all assigned training, meetings and other events.
• Set and meet personal goals to ensure prospect and client needs are met while also providing recommendations, suggestions etc.
• Gather underwriting information from prospects and clients, prepare submissions and secure the best terms available from insurance companies through negotiations.
• Understands their role as a brand ambassador and provides a consistent and positive brand experiences to all prospects and customers.
• Develop relationships with underwriters to ensure timely issuance of quotes, renewals, responses to insured questions while securing best possible terms for prospects and clients.
• Interacts with prospects, customers and all colleagues to build positive and respectful relationships to ensure inquiries about products and services and complaints are handled appropriately.
• A desire to get better each and every day…to achieve mutually agreeable personal, team and company growth targets.

Please forward resume to [email protected]

Operations Manager  

Comma Recruitment are looking for a talented Operations Manager, experience in the medical assessment sector with strong leadership and operations experience. Excellent package with work from home opportunities with minimal travel required.

• Identify opportunities to innovate, improve operational processes, systems, and service delivery to ensure positive outcomes and exceed client satisfaction.
• Ensure all elements of Service Agreements/Contracts are met or exceeded.
• Maintain current regulatory and legislative knowledge and external stakeholder requirements to ensure that systems and process align with requirements.
• Primary responsibility to foster positive relationships with key stakeholders, understanding their needs and delivering exemplary service.
• Ensure all processes and procedures associated with accreditation standards are followed and consistently documented.

People Leadership

• Develop a high performance culture through performance management and coaching/mentoring of all Intake and Administrative staff.
• Provide clear direction to staff to define/clarify all roles, goals and expectations.
• Develop and implement Training Protocols and facilitate any necessary training and documentation.
• Manage Health & Safety of staff and clinics; overseeing scheduled activities such as emergency drills and inspections
• Ensure Employee Engagement is a priority and initiate and execute plans to improve engagement and align with our vision and values.

Internal and External Stakeholder Reporting

• Responsible for timely completion and analysis of Stakeholder Statistical Reporting
• Facilitation and participation in Stakeholder KPI reviews and Audits
• Conduct and analyze Internal File Audits and Financial Audits

Stakeholder Relations and Business Development

• Address non-technical client concerns and oversee appropriate escalation of complaints
• Identify opportunities to increase market size and assist with Requests for Proposals (RFP/RFI)
• Attendance at Trade Shows, Industry events and Education Sessions

Required Skills: 

• Goal Oriented
• Leadership – Employee Development/Coaching/Management
• Problem Solving skills
• Self Management
• Excellent interpersonal/communication skills
• Strong Computer skills
• Strong desire to work as a team, to accomplish and exceed goals.
• Ability to inspire and lead others to achieve.
• Strong commitment to excellence and attention to detail.
• Problem solver with solid analytical skills.
• Exceptional time management skills and the ability to manage multiple tasks.
• Proven ability to monitor and uphold high quality of service and products to both internal and external clients.
• Strong multi tasking and prioritizing skills with ability to adapt to change easily. 

Qualifications: 

• Minimum 5 years leadership experience.
• Experience within the Independent Medical Assessment sector required.

Please forward resume to [email protected]

Senior Bookkeeper

We are an expanding multi-trade contractor providing construction services to industrial, commercial and institutional clients. Our services revolve around building envelope maintenance and repairs.

Recognized as a leading niche contractor that completes its jobs on-time, on budget, safely and to the utmost satisfaction of its clients.

We operate across Ontario and several other provinces. 

Senior Bookkeeper

 We are looking for an experienced Senior Bookkeeper who will manage the company’s accounting operations. Your responsibilities will include performing and managing full-cycle accounting functions including A/P, A/R, payroll, costing, expense reporting, invoicing, reconciliation and ensuring accuracy in all of the company’s accounting requirements.

We expect you to possess excellent analytical skills, solid knowledge of accounting principles and excellent communication skills in order to effectively perform your tasks. Office management experience a plus.

Responsibilities:        

• Organize and manage full-cycle accounting process
• Advise on methods to efficiently manage expenses
• Report to and work with members of Executive Team on all financial matters
• Assist with financial forecast reports and budgets
• Manage and track budget and accounting information including invoicing, accounts receivable/payable, and required government regulatory information
• Record day-to-day financial transactions and complete the posting process
• Verify all source documents, supplier’s ledger, client ledger and general ledger
• Balance the general ledger by preparing a trial balance
• Implement and oversee accuracy checks of the posting process
• Consolidate budgets on a timely basis
• Manage cash flow
• Manage necessary banking requirements
• Ensure compliance with statutory law and financial regulations
• Process payroll
• Work overtime and weekends if required
• Manage accounting department

Experience and Requirements:

Sr. Bookkeeping experience minimum 5 years

Quick Books: 5 years

Microsoft 365: All Core Apps:

Very experienced with spreadsheets and other reporting format presentations

High degree of accuracy and attention to detail

Excellent command of the English language in both written and oral forms

Must have a valid Ontario Driver License

Excellent interpersonal skills as well as overall positive attitude

Ability to identify and meet customers’ needs and requirements

Hardworking and a problem solver in a team environment

Exceptional phone and client care skills

Must have superior organization and time management skills

Please forward resume to [email protected]

« Previous Page — Next Page »