Senior Casualty Claims Manager – Leading 3 BI/Casualty Managers – Mississauga – $100,000 +

Senior Casualty Claims Manager – Leading 3 BI/Casualty Managers –  Mississauga    100,000+

Comma Recruitment are looking for an experienced claims manager to lead a large Casualty Team with 3 BI / Casualty Managers reporting to you. As a Casualty Claims Manager you will be responsible for managing the successful operation of our Casualty Automobile tort and non-automobile tort teams.

•Participate in the development and implementation of business plans and manage day-to-day operations to achieve key business goals

•Assists Director to develop policies, strategies, budgets, and long term and short term plans to facilitate ongoing work, process improvement, customer relations and other functions.

•Monitor financial performance and productivity and reports monthly to appropriate stakeholders on progress up against specific goals and objectives.

•Develop, recommend, and implement strategies for loss containment such as legal and other   expenses and early settlement of claims where appropriate.

•Provide effective leadership, motivate staff and be responsible for hiring and terminations, coaching and mentoring subordinates, performance management, continuous learning and career development for managers and other staff.

•Develop, recommend and implement management and/or organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements

•Act in a consultative and advisory capacity on claims matters such as: liability determination, policy interpretation and settlement negotiation to help resolve claims-related issues

•Liaise with other claims experts on technical and administrative issues

•Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups

Experience and Qualifications required

•College diploma or university degree

•Completed or are working toward a Chartered Insurance Professional (CIP) designation

•A minimum of 10 years Claims experience including prior Casualty adjusting experience and at least two years in a management function.

•Excellent communication and interpersonal skills with all levels of staff, internal and external customers.

•Experience in coaching and developing staff

•Proficiency in a variety of PC software

•Proven leadership skills

•Excellent customer service skills

•Demonstrated knowledge of Personal/Commercial Lines Automobile and CGL lines of business.

 

Please forward resume to [email protected]

AB Adjuster – Toronto

Intermediate AB Adjuster – Toronto

Comma Recruitment are looking for an AB Adjuster, responsible for providing efficient and prompt investigation, evaluation, negotiation and settlement of moderate size and/or moderately complex claims in accordance with corporate guidelines and best practices.

•             Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery, and conduct reporting and documentation of claims of moderate size and/or moderate complexity in accordance with established guidelines.

•             Conduct investigations of claims through contact with insurers, claimants, witnesses, other carriers, physicians, contractors, lawyers, etc.

•             Ensure the accurate and efficient payment of claims.

•             Adhere to service standards by communicating effectively with all parties involved.

•             Post-secondary education and / or equivalent on the job experience

•             Minimum 2-5 years Claims adjusting experience.

•             Working knowledge of the company principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions.

•             Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Working knowledge of Microsoft Office.

•             Actively pursuing CIP/FCIP designation an asset.

•             Ability to understand and interpret complex insurance contracts and changes in the interpretation as a result of case or statuary law.

•             Ability to demonstrate patience, empathy and understanding in dealings with customers.

•             Able to plan, organize, and manage multiple demands and changing priorities.

•             Strong analytical, problem-solving skills, investigative, and decision-making skills.

•             Demonstrated negotiation skills.

Please forward resume to [email protected]

Property Claims Manager $75,000 – $85,000 + Bonus

Property Claims Manager

Comma Recruitment are looking for a talented  Property Claims Unit Manager, you will be responsible for managing and co-ordinating internal, external and independent claims adjusters’ claims processing activities in order to meet profitability objectives, turnaround time and customer satisfaction.

Organize, plan and supervise your team, optimizing use of staff, financial and material resources, while encouraging teamwork and providing guidance for technical training

Achieve corporate and regional objectives by measuring the team’s performance, ensuring the quality of the claims handling process; and adhere to standards, procedures and productivity levels required

Make decisions for the Claims department regarding claims handling and payment

Assist with preparing the budget and provide follow-ups, updates and reports for management

Assist in improving operational processes

 

Comma Recruitment require 3-5 years property claims experience with leadership and /or management experience.

College / University degree

Chartered Insurance Professional (CIP) designation an asset

Leadership, analytical, planning and organizational skills

Strong communication skills and ability to adapt easily to change

Knowledge of Microsoft Office Suite and computer tools

Please forward resume to [email protected]

Senior Service Broker, VIP Personal Lines Clients $50,000 + Bonus and Commission

Senior Service Broker, VIP Personal Lines Clients  $50,000 + Bonus and Commission

Comma Recruitment are looking for a Senior Service Broker to provide exemplary customer service to VIP and Large Clients, who have home and auto policies and typically but not exclusively, Commercial accounts.

• Act as primary contact with clients for service issues and general concerns;
• Provide service by telephone, or at client request, at the client’s home or business location;
• Participate in review of client accounts on an annual basis, at the time of the renewal;
• General client service, including contacting company underwriters, and with other involved staff, such as Account Executives and Account Managers in other departments;
• Completion of processing tasks related to policies & endorsements utilizing required forms;
• Alert team members and other staff (including Management) to service or claims issues requiring action or client communication;
• Remain alert for opportunities to up-sell coverage (such as optional accident benefits, valuable articles, claims protection, umbrella coverage);
• If an insurer issues a non-renewal, offer alternative coverage, if appropriate;
• Review all documents received from insurers (renewals, endorsements, cancellations) and Bill all transactions;
• Renewals to be processed a minimum of 40 days prior to renewal data;
• Maintain complete and accurate client activity notes;
• Maintain current and up to date voice mail log books;
• Return voice mail messages as per Service guidelines (2 hours);
• Maintain suspense and keep current (within 5 days).

 

REQUIRED QUALIFICATIONS:

• R.I.B.O. license required.
• 3 – 5 years successful customer service experience in a general insurance brokerage
• Familiarity with Keal products (i.e. SigXp) considered an asset
• Excellent communication skills and the ability to work effectively for high net worth individuals and families

Please forward resume to [email protected]

 

RIBO Personal Lines Service Broker – Woodbridge $45,000 – $50,000

RIBO  Service Role – Woodbridge

Comma Recruitment have full time opportunities for a RIBO licensed service advisor , located in Woodbridge

Personal Lines service experience required to take incoming calls, make policy amendments and issue certificates and explain coverages.  Experience working in a Brokerage or an Insurance company in a service or sales role required.

Handling Personal Lines Home and Auto policies, IT skills are a great advantage particularly experience with insurance systems like TAM, Powerbroker or CompuQuote

Excellent company with immediate starts, full time  position includes benefits package and vacation.

$45,000 – $50,000 salary.

Please forward resume to [email protected]

 

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