Director of National Operations

Director of National Operations

Comma Recruitment are looking for a Director of National Operations, 10 years progressive Insurance experience with 5 years in senior or leadership roles. Experience in analytics, compliance, project management and planning.

Reporting to the President you will have nationwide accountability for developing, implementing and maintaining:

• Project Implementation including sponsorship/ownership of strategic projects of a national scope and/or at a region level including coordination of multiple disciplines throughout the entire organization.
• Provide metrics discipline and business intelligence to support our goals and strategies including development of business cases, benchmarking & post measurement of new initiatives, broker performance reports and other reports as required.
• Provide oversight of the Broker accounting team and their staffing, expenses, processes and standards.
• Develop and oversee internal controls, processes and audits to comply with legislated, regulated, corporate and departmental requirements.

Specific accountabilities include:

• Lead the expense planning process and track throughout the year, support and provide feedback to the regions
• Manage compliance reviews
• Provide Project Management for initiatives from a business readiness and implementation perspective, ensuring & securing the necessary business resources
• Provide leadership and oversight of: expense management, metrics & reporting, and production support for brokers and region
• Manage resources, standards, processes for providing production support (technology support) to our brokers and regions: collaborating with technology vendors, collaborating with IT, and collaborating with Regions
• Represent the Corporate Committee for Project & Initiative Prioritization
• Collaborate with all areas to develop & communicate best practices, conduct process assessment, identify areas for efficiency gain

Qualifications and Experience:

• University degree and/or active participation in CIP courses.
• Minimum 10 years of progressive business experience
• Minimum 5 years of progressive management experience
• Demonstrated effectiveness in leadership and staff development
• Thorough understanding of technology & skill/interest in learning about different technologies
• Highly developed project management skills Excellent influencing and problem solving skills
• Above average verbal and written communication skills
• Ability to develop and maintain effective working relationships
• Must be flexible, creative with demonstrated ability to change course of action when required

Please forward a resume to [email protected]

Payroll Specialist – Mississauga $65k + Bonus, Benefits, Vacation

 

Comma Recruitment are looking for a Payroll Specialist with 5 years experience including experience in a variety of complex payroll functions, you will be sole practitioner responsible for the company’s payroll.

Reporting to the Manager, Human Resources and as the sole payroll practitioner for the company, this role requires the individual to perform a variety of complex payroll functions for multiple business units across Canada as well as establishing policies and procedures for the payroll function.

The Payroll Specialist will be responsible for driving operational excellence and providing business guidance to ensure the accurate and timely delivery of payroll as well as federal and provincial tax reporting, year end and WCB filing. This individual will be focused on continuous improvement strategies.

Responsibilities:

• Ownership for the payroll system and process including leading any payroll conversion projects
• Business relationships with payroll vendor is managed professionally and cost effectively
• Proactive identification of problems & potential problems plus recommendations for improvement and timely implementation
• Ensure internal/external customer satisfaction
• Liaison with government agencies regarding reporting requirements and audits
• Investigate and resolve service issues with our payroll system and internal customers and communicate solutions
• Manage and administer bi-weekly payroll using our payroll system
• Develop and maintain the payroll training manual
• Responsible for identifying potential improvements in payroll and control processes and ensures that identified opportunities are implemented successfully
• Responsible for identifying legal requirements and government reporting regulations affecting payroll functions and ensures policies, procedures and reporting are in compliance
• Responsible for ensuring that proper access to reporting and reporting capabilities of the payroll systems are maintained and support optimal use of system to reduce manual reporting within the organization
• Liaise with HR team members/managers to obtain required approvals and documentation for payroll related information
• Administration of Canada Savings Plan company-side including remitting, balancing, final submissions
• Process terminations and issue records of employment
• Process employee changes such as new hires, terminations, benefits deductions, etc., and make appropriate adjustments to the payroll system
• Create and produce payroll reports on a bi-weekly and monthly basis
• Plan and lead the mid-year and year-end payroll process and balance the remittances on a regular basis
• Assist Finance Departments with year-end reconciliation for the GL; prepare documentation as requested to support filing of Corporate Tax Return
• Prepare and provide data to support pension audits
• Develop ad hoc HR and payroll reports using the payroll system
• Maintain the absence plans function in the payroll system including providing absence reports and updating the absence accruals as required.
• Maintain the payroll system including assisting with any updates as required
• Respond to inquiries from employees about their payroll and benefit plans
• Provide support to the Manager, Human Resources and the AVP, Shared Services and HR on various projects as they arise
• Respond to internal and external auditor requests by providing timely payroll information
• Management of new hire files and materials
• Organization and filing of all employee HR files and documents
• Create and update various HR and payroll forms
• Work closely with Corporate Finance to provide monthly reports and to ensure the alignment of cost elements
• Identify opportunities to harmonize administrative processes
• Keep employee records and files up-to-date in compliance with applicable legislation
• Assist with employee on-boarding cycle, including conducting orientation and benefit training as required
• Assist with special projects and various initiatives

Qualifications:

• Formal education in payroll and benefits administration with a minimum of 5 years’ related experience (membership and designation with the Canadian Payroll Association)
• Proficiency in employment standards, payroll legislation and income tax laws, regulations and guidelines
• Must have full-cycle payroll experience
• Proven experience with delivery of full cycle payroll for employees across Canada, including Quebec
• Strong knowledge of year end and WCB filing
• Experience working with Benefits & Retirement plans
• Strong customer-service orientation
• Diplomacy, strong interpersonal skills, a sense of responsibility and professionalism
• Ability to communicate professionally, both verbal and written
• Committed to keeping pace with relevant  legislation and best practices related to the payroll function
• Excellent Microsoft Office Suite skills, particularly Word and Excel
• Ability to establish priorities, meet deadlines, work under pressure and with minimal supervision in a fast paced environment
• Confidentiality and tact in dealing with personal payroll information.
• Excellent analytical skills, accuracy, and attention to detail
• Must embrace continuous change and initiate new ideas, promoting teamwork, values, and cross-functional participation while practicing honesty, integrity and professionalism

Please forward a resume to [email protected]

Litigation and Settlement Specialist

Litigation and Settlement Specialist

Comma Recruitment are looking for an experienced Litigation and Settlement Specialist, you  will act as the principal litigation analyst and will be involved in the management of litigation for Group Disability and Health Care benefits. You will also play a significant role in the determining lump sum settlements.

DESCRIPTION OF TASKS:

1. In collaboration with lawyers, determine which strategy should be followed and implemented for claims cases with formal notice to lawyers and clients.
2. In collaboration with lawyers, negotiate necessary agreements with clients. Write transaction documents and receipts in settlement with client.
3. Plan all activities (steps to follow, procedures, delegation of responsibilities, etc.) related to litigation with the legal department.
4. In collaboration with lawyers, determine the strategies (mediation, litigation, etc.) to adopt in legal files.
5. Analyze the disability cases that are subject of a review of a formal notice or litigation, in order to discover elements that could impact the decision.
6. Write a clear and comprehensive summary of each of the contentious cases and provide an opinion and supported recommendations, including accompanying steps to follow for the medical and administrative aspects.
7. Establish contacts with various stakeholders and experts to develop strategies and prepare required documentation.
8. Maintain an updated report on contentious issues (quarterly financial statements).
9. Maintain daily tracking for each ongoing case with contentious issues and send it to the Senior Director.
10. In collaboration with lawyers, make recommendations to the Director concerning the process and direction of litigation.
11. Represent the company at small claims court and in collaboration with lawyers, or other company representatives during interrogation or court testimony.
12. In collaboration with the Leadership Team, ensures maintenance of level of knowledge of contentious issues among all employees.
13. Coordinate vendors for investigation/surveillance activities of disability cases and discuss strategies for files with current investigation.
14. Holds decision-making authority on the amounts of lump sum settlements to the level that is granted.
15. Performs any other related duties as assigned.

 

EXPERIENCE/EDUCATION:

• Bachelor’s degree in law or in a relevant discipline with a minimum of five (5) years of experience in managing disability benefits;
• Excellent knowledge of administrative procedures in group insurance, contractual clauses and disability insurance settlement clauses;
• Analytical skills and critical thinking;
• Fluency in advanced negotiation and strategic thinking;
• Proven ability to impact and influence;
• Very good knowledge of the legal environment of group insurance;
• Knowledge of provincial legislation regarding the field of insurance

Please forward a resume to [email protected]

Director – Broker Relations $130k + Bonus

Director, Broker Relations and Strategy

Comma Recruitment are looking for a Director with extensive Broker experience and superb relationships, The Director has nationwide accountability for overseeing the development, implementation and maintenance of the following:

 

• A strategic plan to support achievement of our short and long term Mission, Vision and Strategic objectives.
• Identify broker and consumer needs and develop plans and materials to address
• Process improvements across the business to improve competitiveness and ease of doing business with our broker customers

 

Specific Accountabilities

• Provide consistencies nationally across communications, training, broker onboarding and leadership on projects such as Broker Connectivity
• Lead the connectivity and ease of doing business initiatives that will deliver internal and broker efficiencies while differentiating us in the market
• Work with our Analytics group to assist brokers in the development of a customer acquisition strategy that will help position us as an Invaluable Consultant to the brokers
• Assist in identifying projects that will drive additional top line growth or reduce loss ratio pressures
• Represent the Corporate Committee for Project & Initiative Prioritization
• Create digital strategies including a social media presence that will meet the broker needs. This would include self-serve options, mobile device needs and creating best practices for brokers to adopt in embracing digital technology
• Liaise with IBAC and the provincial broker associations in assessing broker’s needs in the digital world and then developing strategies to support this
• Lead Broker Association Relationship Development initiatives including: Sponsorship opportunities, Training opportunities, Branding, Speaking engagements and thought leadership engagements
• Lead customer and broker experience initiatives including: Online experience, consumer campaigns, consumer intelligence, consumer analytics, reporting and metrics, online consumer tools and application development
• Lead all broker and brand employee facing events and tradeshows

Qualifications and Experience

• Post-secondary education in a relevant field and active participation in CIP courses
• Minimum of 10 years of progressive business experience including marketing, business excellence, underwriting operations and general management. The majority of this experience should be in the Broker Channel and the P&C industry
• Having a strong presence and credibility within the broker community is essential
• Identifying new ideas, techniques and opportunities for improving effectiveness, performance, and productivity is essential.
• Ability to be strategic and anticipate trends based on extensive broker knowledge
• Ability to influence, convince, direct and persuade others is an important skill requirement.
• Ability to lead and manage projects and ensure deliverables are met
• Ability to lead teams without direct authority
• Ability to coach teams to success
• Strong understanding of marketing to the broker community is essential – strong verbal and written communication skills as well as the ability to deliver effective presentations to a broker audience

 

Please forward resume to [email protected]

Property Claims Manager – Mississauga

Property Claims Manager

Comma Recruitment are looking for a talented Property Claims Manager to  manage and co-ordinate internal, external and independent claims adjusters’ claims processing activities in order to meet profitability objectives, turnaround time and customer satisfaction.

3+ years experience handling Personal Lines and Commercial Property Claims, senior level or management level claims handling experience required.

Organize, plan and supervise your team, optimizing use of staff, financial and material resources, while encouraging teamwork and providing guidance for technical training

Achieve corporate and regional objectives by measuring the team’s performance, ensuring the quality of the claims handling process; and adhere to standards, procedures and productivity levels required

Make decisions for the Claims department regarding claims handling and payment

Assist in improving operational processes and prepare the budget, provide follow-ups, updates and reports for management

Qualifications and experience required:

Chartered Insurance Professional (CIP) designation or working towards

3 + years property claims experience

Leadership, analytical, planning and organizational skills

Strong communication skills and ability to adapt easily to change

Knowledge of Microsoft Office Suite and computer tools

Must have Commercial experience

Please forward resume to [email protected]

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