Commercial Account Manager

Comma Recruitment is looking for a Commercial Lines Account Manager with 2+ years of Commercial
Insurance account management experience, a talented professional with ambition. You love to win, be
constantly challenged and want each day to be different.
Do you have commercial insurance industry experience, broker, account management, account
executive experience, proficient in MS Office, TAM and other common programs
Excellent customer service and conflict resolution skills
Excellent verbal and written communication and presentation skills Strong organizational and time
management skills.
Strong negotiation skills and the ability to work independently

Duties include:
• Working to deliver an unmatched customer service experience while reporting directly to the
President & CEO who is actively involved in supporting, training and helping all colleagues learn,
grow and succeed.
• Develop rapport and relationships through educating and informing clients and prospects on
insurance and risk management considerations.
• Accountable for determining prospect and customer insurance needs based on their operations,
dealing with customer requests, complaints, all aspects of renewals including securing the best
terms and conditions and presenting the best insurance product(s) based on the needs &
preferences of the insured.
• Desire to constantly develop and improve soft and technical insurance skills.
• Follows all workflow, procedures and policies when providing customer service.
• Able to accurately identify exposures/risks associated with prospects operations, industry
and/or gaps in existing coverage and present risk management and/or insurance solutions to
address them.
• Actively participates in all assigned training, meetings and other events.
• Set and meet personal goals to ensure prospect and client needs are met while also providing
recommendations, suggestions etc.
• Gather underwriting information from prospects and clients, prepare submissions and secure
the best terms available from insurance companies through negotiations.
• Understands their role as a brand ambassador and provides a consistent and positive brand
experiences to all prospects and customers.
• Develop relationships with underwriters to ensure timely issuance of quotes, renewals,
responses to insured questions while securing best possible terms for prospects and clients.
• Interacts with prospects, customers and all colleagues to build positive and respectful
relationships to ensure inquiries about products and services and complaints are handled
appropriately.
• A desire to get better each and every day…to achieve mutually agreeable personal, team and
company growth targets.

We offer:
• A fulfilling company culture that empowers our people, provides personal support &
mentorship, professional growth, and career advancement
• Competitive Salary and remuneration package
• Extended benefits
• Job Stability and a flexible approach to work from home and flexible hours
• Continuing education and professional designation subsidy
• A positive and collaborative environment; teammates are rewarded on their performance and
achievement of goals
• An environment where a proactive attitude thrives.

Please forward resume to [email protected]

Liability Adjuster

Comma Recruitment is looking for a talented BI and CGL adjuster with 3+ years claims experience, this position is responsible for investigating, negotiating and settling serious CGL and bodily injury claims.

The adjuster will be responsible for direct file handling and communication with all involved parties.

Summary Of Role & Responsibilities

 

• Confirm valid coverage
• Fully investigate liability losses
• Fully investigate serious injuries & exposure
• Provide instruction and direction to internal and external vendors i.e.: Adjusters, Legal Counsel, Engineers
• Calculate ultimate probable exposure and reserve accordingly
• Maintain a proactive diary system to monitor files
• Ensure files are up to date with reserve worksheet, case law, medical and liability information
• Mentor and coach junior adjusters
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process
• Comply with service standards as outlined in Best Practices
• Actively participate in settlement initiatives along with both private and mandatory mediations

Necessary Knowledge, Skills And Attributes

Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice

• Experience with internal and external audits
• Detail oriented and well-organized individual
• Strong oral and written communication skills
• Travel to mediations/pre-trials/trials is required
• Superb interpersonal skills and leadership qualities/potential
• Work well individually or as a part of a team
• Computer literacy with strong working knowledge of Microsoft programs

Education And Experience

• Minimum 3-5 years of experience adjusting CGL & BI claims
• CGL experience must include a strong background in coverage (duty to defend vs. indemnify), product liability, occupier’s liability, and environmental losses
• Experience in Municipality losses and construction wrap up an asset

Please forward resume to [email protected]

 

Commercial CSR / TSR

Comma Recruitment are looking for a highly motivated and detail-oriented Commercial Customer Service Representative ( or TSR) to join our dynamic team. The successful candidate will play a crucial role in supporting our commercial clients by providing exceptional customer service, managing insurance policies, and ensuring client satisfaction. This position requires strong communication skills, a thorough understanding of commercial insurance products, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

1. Client Support:
   • Serve as a point of contact for commercial clients, addressing inquiries, resolving issues, and providing expert guidance on insurance policies.
   • Develop and maintain strong relationships with clients, ensuring their needs are met promptly and efficiently.
2. Policy Management:
   • Assist clients with policy renewals, amendments, and endorsements.
   • Process policy documents, certificates of insurance, and other related documentation accurately and in a timely manner.
   • Ensure all client information is up-to-date and accurately recorded in the system.
3. Claims Assistance:
   • Provide support to clients during the claims process, from initial reporting to resolution.
   • Liaise with insurance carriers, adjusters, and other stakeholders to facilitate the claims process and advocate on behalf of clients.
4. Sales Support:
   • Collaborate with the sales team to administer a assist the producers to pursue new business opportunities.
   • Assist with preparing quotes, proposals, and presentations for potential clients.
5. Administrative Duties:
   • Maintain organized and efficient electronic and paper filing systems.
   • Generate reports and maintain records as required by the brokerage and regulatory bodies.
   • Perform other administrative tasks as assigned.

Qualifications:

• Minimum of 2 years of experience in a commercial insurance or customer service role within a brokerage. 3+ years for Senior CSR roles
• Strong knowledge of commercial insurance products and services.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and insurance software
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time-management skills.
• Commitment to providing exceptional customer service.

Certifications:

• CIP (Chartered Insurance Professional) designation or working towards it is an asset.
• RIBO (Registered Insurance Brokers of Ontario) license or equivalent provincial license is preferred.

 

Please forward resume to [email protected]

Intake Coordinator , Industry leading IME

Comma Recruitment are looking for a talented Intake Coordinator with IME experience.

• Respond to incoming communications from customers within client SLAs
• Input data into Client Data Management system and/or Client Referral Software
• Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
• Carefully review and analyze referrals & medical files to determine appropriate medical discipline as it relates to items in dispute, injuries sustained, client requirements, etc.
• Generate itemized list of documents for corresponding cases in prior to assessments for all direct assessments, papers and addendums based on predetermined timelines, ensuring to remove duplicates and documents pertaining to incorrect claimants.
• Generate and provide information and direction for assessor about the purpose of the assessment
• Documenting all communication between parties, ensuring it is clear, concise and comprehensive
• Responsible for providing external and internal stakeholders with information about our services
• Responds to requests from lawyers, insurance adjusters, disability case managers, and employers, ensuring timely responses and follow-ups
• May be required to supervise and train support staff under the direction of the manager

Knowledge Skills and Attributes Required

• Knowledge of the Rehabilitation and Independent Medical Evaluation (IME) sector
• Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
• Strong organizational, multi-tasking and problem solving skills
• Customer service experience required, ideally in the service sector
• Excellent spoken and written manner
• Computer literacy (Windows, Microsoft office, Adobe)
• Ability to adapt to use of multiple databases
• Ability to communicate well internally and externally

Please forward resume to [email protected]

Personal Lines Team Lead

Job Description

Comma Recruitment are looking for a Personal Lines Team Lead to contribute to the success of our business by participating in regional business plan objectives and by committing to individual and team objectives.

• ​Determine objectives for direct reports, assign responsibilities, provide guidance and feedback regarding performance.
• Facilitate continuous learning, career development, and succession planning.
• Provide effective leadership by continuously keeping your team informed on changes/results and share accountability for the overall performance, productivity and engagement.
• Evaluate staff performance and prepare formal Performance Reviews.
• Perform quality reviews on team members to record staff development
• Develop respectful and successful working relationships with our staff and branches.
• Liaise with other underwriting managers, corporate underwriting and claims management on technical and administrative issues.
• Ensure adherence to corporate underwriting standards and procedures.

Requirements

• Must have a Registered Insurance Brokers of Ontario license in good standing (RIBO) – CIP or CAIB certification is an asset
• Sound knowledge of the insurance industry, policies and products
• 5+ years’ experience as a Personal Lines Account Manager and/or leadership experience
• Excellent Customer Service, Communication and Computer skills with Microsoft Office experience.
• Ability to work as a team and work well under pressure
• Superior organizational, verbal and written communication skills
• Knowledge of Power Broker and Applied Rating (Compu-Quote) is an asset
• Must be able to work from our offices 5 days a week

We offer:

• Excellent salary and bonus structure
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Tuition reimbursement
• Vision care

 Please forward resume to [email protected]

 

 

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