Claims Intake Coordinator $45k – $55k

Comma Recruitment are looking for a claims intake coordinator to utilize their knowledge of the insurance claims processes to act as claims triage, manage the intake of new claims and coordinate claims files while liaising with clients and adjusters on the progress of the claim

We are looking for

• 1-3 years years of insurance adjusting industry or broker claims experience an asset.
• Working knowledge of Auto/Property adjusting and claim adjudication process preferred.
• Prior experience in customer service environment required, preference for insurance industry experience
• Excellent oral and written communication skills.
• Proficiency with Microsoft Office products (i.e., Email, Word, Excel) and ability to learn various systems

This is a client service role that will interact extensively with various parties involved in the claim process including Brokers, Insurance companies, Insureds, Adjusters as well as corporate office team members. In addition to claims intake and file coordination, this role must represent itself as a Claims Partner and advocate for the Broker client to ensure a successful claim experience. Responsibilities will include:

Claims Intake/Setup , File Coordination and Claims Advisor

Please forward resume to [email protected]

Claims Administration and Support $40 – $50k

Comma Recruitment are looking for a strong administrator with a claims/insurance background to support the claims department with a variety of tasks to assist them with the handling of claims to ensure timely and accurate processing, while delivering high quality customer service. In addition, this role supports the Accounts Receivables function.

• Provide administrative support to the Adjusting team
• Intake all new incoming claims through email
• Gather and coordinate necessary documentation and information related to the claim in order to create a notice of loss and distribute to appropriate reporting channels within established timelines.
• Within 24 hours of notice or receipt of report from the Adjuster, complete the 24-hour report in accordance with client expectations.
• Forward notice of loss and related documentation to insurer or broker via email.
• Upload required information / documentation and diary service
• Scan and upload to applicable file any incoming cheque payable to insureds, contractors, etc.; notify Adjuster of payment received and any pending action required.
• Handle account receivable function
• Follow up on past due invoices; report any invoicing queries or concerns from Examiners.
• Sort through incoming mail.
• Prepare monthly and quarterly reports as requested
• Provide support with PowerPoint presentations as requested

QUALIFICATIONS
• Post-secondary education and/or a combination of education and related experience.
• Experience in insurance adjusting or broker claims environment preferred.
• Prior experience handling account receivable an asset.
• Experience in a customer service environment an asset.
• Excellent oral and written communication.
• Proficiency with Microsoft Office products (i.e., Email, Word, Excel, PowerPoint) and
aptitude to learn various systems.
• Proven ability to have an empathetic telephone manner, professional communication
skills and mannerism throughout a telephone call experience.
• Demonstrated ability to manage changing priorities and proven organizational skills to plan, review and follow-up to prioritize tasks. Planning must be done to handle deadlines, peak periods and/or unexpected situations.
• High attention to detail.
• Demonstrated professionalism and work ethic.
• Proven ability to contribute to and work well within a team environment.

Please forward resume to [email protected]

Personal Lines: Regional Director, Alberta  $125k+Bonus

Personal Lines: Regional Director, Alberta  $125k+

Comma Recruitment are looking for a Senior Manager/ Senior Broker with Sales and Underwriting experience, success leading teams while developing broker contacts and industry relationships throughout Alberta, role can be based in Edmonton or Calgary.

As a senior member of the management team, the Regional Director is accountable for the broker distribution channel within their region to sell and underwrite insurance products.

This includes developing, implementing and maintaining a 1 – 2 year business plan for the Region and an optimal organization design to deliver the highest level business plan results and performance metrics.

The successful candidate will accomplish this by:

• Continually assessing the competition and market opportunities within the region on a regular basis to identify strengths, opportunities, weaknesses and threats, and developing and implementing appropriate action plans.
• Selecting, developing and managing a capable team.
• Ensuring high levels of employee engagement by developing employee engagement strategies & employee development plans.
• Providing input to our strategic and tactical plans and directions
• Ensuring a clear understanding of all employees on our underwriting approach & philosophy.
• Ensuring the delivery of optimal regional results within appropriate performance metrics including quality, quantity, timeliness, productivity, customer satisfaction and financial performance.
• Ensuring the development and maintenance of appropriate policies, practices, selling techniques and continuous development initiatives to provide stability, growth and competitive advantage within the region.
• Developing and maintaining effective strategic partnerships with brokers in the region.
• Establishing and enhancing our profile in the industry and in the community by participating in worthwhile business and community events.
• Supporting retention and growth goals through the development, implementation and monitoring of function specific strategies to enhance policyholder and broker satisfaction levels.
• Develop & maintain strong, collaborative working relationships with all departments, leveraging the relationships to help deliver on the key deliverables.

Qualifications and Experience Required:

• University degree/College diploma and/or CIP designation or active participation in CIP courses.
• 10 years of progressive business experience includes sales, marketing, underwriting operations and general management.
• Demonstrated effectiveness in leadership and staff development, including proven success in leading a team.
• Extensive knowledge of the market and the brokers within the market.
• Excellent influencing, collaboration and facilitation skills.
• Ability to identify, analyze and provide business-case solutions to complex problems.
• Excellent verbal and written communication skills.

Please forward resume to [email protected]

 

CGL Claims Adjuster, Construction, BI and Municipality Claims   $80 – $90k + Bonus

CGL Claims Adjuster, Construction, BI and Municipality Claims   $80 – $90k + Bonus

Comma Recruitment are looking for a talented CGL adjuster with experience with BI, Liability, Construction Wrap Up and handling Municipality Claims

This position is responsible for investigating, negotiating and settling moderate to complex CGL and bodily injury claims, the adjuster will be responsible for direct file handling and communication with all involved parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Confirm valid coverage.
• Fully investigate liability.
• Fully investigate serious injuries & exposure.
• Must have CGL experience
• Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers.
• Calculate ultimate probable exposure and reserve accordingly.
• Properly maintain a diary system to monitor files.
• Ensure files are up to date with BI worksheet, case law, medical and liability information.
• Mentor and coach junior adjusters.
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
• Actively participate in settlement initiatives along with both private and mandatory mediations.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• 5+  years of experience adjusting CGL claims.
• CGL experience must include a strong background in coverage (duty to defend vs. indemnify), municipality losses, construction wrap up, product liability, occupier’s liability, and environmental losses.
• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice.
• Experience with internal and external audits.
• Detail oriented and well organized individual.
• Strong oral and written communication skills.
• Travel to mediations/pre-trials/trials is required

Please forward resume to [email protected]

Customer Service Incoming Call Centre.         Full training, Full Time $40 – $42k  Salary  Markham

Comma Recruitment are looking for talented communicators with call centre experience to provide customer service and assist members with incoming calls for billing and coverage inquiries.

Full training provided including in-class education, mentoring and on-going on the job training.

Salaried position with base of $40,000 – 44,000 + extensive benefits package and 3 weeks vacation.

Working with multi national company, incoming call centre where service is of paramount importance.

Must be strong communicators, excellent IT skills and a positive attitude.

Reliable people with professional attitude along with the ability to learn and develop whilst providing first class customer service.

Please forward resume to [email protected]   and highlight customer service/call centre experience.

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