Intake Analyst – Etobicoke, $50k+

Comma Recruitment are looking for an Intake Analyst, a healthcare background with strong administration skills, a background working with IME’s and Kinesiology an advantage.

• Respond to incoming communications from customers within client SLAs
• Input data into W5 (patient data management system) and/or Client Referral Software
• Review medical files and request missing information where applicable, ensuring adequate follow up where necessary
• Input & maintain accuracy of information in W5 database (contact, patient, etc.)
• Analyze referral & medical files to determine appropriate medical discipline for the file and process accordingly
• Generate itemized list of documents for corresponding cases in W5 prior to assessments for all direct assessments, papers and occasionally addendums based on predetermined timelines
• Generate and provide Information and Direction for Assessor about the purpose of the assessment
• Documenting all communication between parties and ensuring it is clear, concise and comprehensive
• Responsible for providing external and internal stakeholders with information about our services
• Responds to requests from lawyers, insurance adjusters and employers for medical legal reports and correspondences
• May be required to supervise and train support staff under the direction of the manager

Comma Recruitment are looking for a talented individual with the following attributes:

• Knowledge of the rehabilitation and independent medical sector
• Healthcare professional or healthcare background preferred but not mandatory (kinesiology)
• Strong organizational, multi-tasking and problem solving skills
• Customer service experience required, ideally in the service sector
• Excellent telephone manner
• Computer literacy (Windows, Microsoft office)
• Ability to adapt to use of multiple databases
• Ability to communicate well internally and externally

Please forward resume to [email protected]

$42,400 Claims Customer Service – Markham and Scarborough

Comma Recruitment are looking for talented communicators with call centre experience to provide customer service and assist members with incoming calls for claims information, billing and coverage inquiries.

Full training provided including in-class education, mentoring and on-going on the job training.

Salaried position with base of $42,400  + extensive benefits package and 3 weeks vacation.

Working with multi national company, incoming call centre where service is of paramount importance. No outbound sales or collections, all inbound service calls from existing members.

Must be strong communicators, solid IT skills and a positive attitude.

Working Monday – Friday 1:00pm – 9:00pm

Reliable people with professional attitude along with the ability to learn and develop whilst providing first class customer service.

Please forward resume to [email protected]   and highlight customer service/call centre experience

Commercial CSR / Administrator Downtown Toronto $50k – $60k

Commercial Lines CSR / Administration  –  Downtown Toronto

Essential Duties and Responsibilities:

Comma Recruitment are looking for a CSR with administration experience, familiarity with commercial policies an asset though not essential.

Strong Admin and telephone skills to handle in-bound calls, requests for policy changes and billing questions, as well as support senior level staff with administrative duties.

• Handle in-bound phone calls, requests for policy changes and billing questions
• Some knowledge of commercial policies, documentation and procedures an asset
• Excellent computer and communication skills
• Definite advantage to have worked on IMS Software

Excellent base salary, bonus and opportunities for growth and development. Working with an elite employer located Downtown Toronto, steps from Union Station

Ongoing training provided, full time role with benefits and vacation.

Monday – Friday 9:00am – 5:00pm

Please forward resume to [email protected]

Customer Service Representative, Etobicoke $38k – $40k, Full Time

Customer Service Representative – Contact Centre, Etobicoke $38k – $40k + Benefits and Vacation

We are looking for Inbound Contact Centre Agents to join our Contact Centre in our Etobicoke Head Office, we also have a Vaughan office but initial 3 months training will be at Etobicoke.

We’re looking for Customer Service Representatives with excellent communication skills to join our growing team.

Our Customer Service Department is different than the norm. We don’t work weekends, 9:00PM is the latest you would work, and your shifts would be set! The shift will be one of the following 11:00am – 7:00pm, 12:00pm – 8:.00pm or 1:00pm – 9:00pm

Your primary goal in this role will be to help clients and professionals by answering questions about our Extended Health and Dental, Pension and Administration of benefits plans and policies.

Success here means providing callers with a great experience. You’ll help a variety of people each day, from policy holders to medical professionals to union representatives. All call centre or customer service experiences will be valuable as you listen carefully, show empathy, and respond correctly. Sometimes you’ll have the answer, sometimes you’ll escalate the issue. You’ll always handle your calls professionally and with care.

We’re looking for more than just customer service experience. We want to find the right fit for our team. You’ll be a perfect fit if you are:

Independent – you’ll grow to work more and more independently.  We’ll give you the support you need along the way.

A strong communicator – you listen, speak and write well in English. You can bring clarity to complex and nuanced issues for any audience.

Detail-oriented – you’re meticulous with every detail, knowing that the smallest things can make a big difference.

Driven – you’re constantly trying to improve your knowledge and impact.

Resilience – you know how to stay calm under pressure and rise to the occasion. Technologically savvy – You can move between multiple systems easily in a MS Windows environment, often without using your mouse.  You would be comfortable helping someone install and use an App on their smartphone.

Critical thinker – You are someone who grounds yourself in knowledge needed to do the job and uses that knowledge and common sense to provide solutions and answers to the client.

This is a full-time, permanent position, salary range is $38,000 – $40,000 depending upon experience.

Three months training program, fully paid.

We also offer competitive benefits, pension and group RRSP plans, and access to Goodlife Fitness at the discounted corporate rate. Our offices are surrounded by amenities, and you’ll have free parking.

This is a fun, vibrant community to work in every day. We know each other by name, our social committee helps us celebrate achievements and mark life events. Our wellness committee facilitates fitness activities and brings in a nurse on a regular basis.

Qualifications

 

• Fully fluent in written and spoken English, bilingual an asset
• Experience in a customer service or customer facing role
• Knowledge of Microsoft Word and Excel for data entry and document creation

 

Please forward resume to [email protected]

Commercial Lines Account Manager, Toronto West

Essential Duties and Responsibilities:

Comma Recruitment are looking for an Account Manager to manage an existing book of commercial business, to handle in-bound calls, requests for policy changes and billing questions on commercial policies, work on renewals and actioning referrals.

Looking for confident CSR / Account Managers to provide exemplary customer service to clients and support to sales.

• Manage a book of existing commercial business, renewals, upsell and cross sell
• Handle in-bound phone calls, requests for policy changes and billing question
• Good knowledge of commercial policies, documentation and procedures.
• RIBO Licensed, or ability to obtain one.
• Excellent computer and communication skills

Excellent base salary, bonus and opportunities for growth and development.

Full training, full time role with benefits and vacation.

Please forward resume to [email protected]

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