Intake Coordinator

Intake Coordinator – IME

Comma Recruitment are looking for an Intake Coordinator, primarily responsible for receiving referrals directly from customers across all business segments, auto-insurance, life and health insurance, medical legal and employer.

The Intake Coordinator must input customer and evaluee information into our operating system, assign the case to an appropriate medical assessor, coordinate and schedule the appointment, and manage the customer. The role also involves coordinating any needed referral review or clinical review services, as well as communicating directly with both customers and assessors.

The duties of the Intake Coordinator must be provided within set timelines. The role involves a variety of supportive and administrative activities in a fast-paced, time-sensitive medical assessment environment. The job entails knowledge of our assessor panel, knowledge of different types of medical disciplines, the ability to remain organized with schedules, and the ability to coordinate appointments, which may include ancillary service arrangements or bookings, to best meet the needs of the customer and evaluee.

The role also involves a quality assurance element in that the successful applicant must review the referral details to ensure there are no blatant errors in the type of assessor being requested or the types of questions being submitted. The Intake Coordinator will scrutinize key elements of the referral information prior to proceeding with scheduling of appointments. Please note that duties and responsibilities are subject to change based on day-to-day business needs and operational changes in workflow.

• Relevant experience in an Intake Coordination role is required
• Experience with the SABS, Motor Vehicle Accident Claims, Personal Injury cases
• Strong communication skills, both written and verbal.
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Extensive knowledge of medical terminology and medical disciplines
• Strong problem solving, decision making, critical thinking, and multitasking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude; experience with Smart Simple and/or eClaims Workflow would be an asset
• Demonstrated ability to type a minimum of 35 W.P.M.
• Must possess strong tendencies for accuracy and attention to detail
• Demonstrated ability to work independently, prioritize work activities and manage time efficiently
• Solid working knowledge of PIPEDA/PHIPA and best practices

 

Essential Duties and Responsibilities include:

Receive, review and enter new referrals for Independent Medical exams, Book, confirm, cancel, make all appointment arrangements for Independent Exams in accordance with Service Level Agreements

Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment changes, and receipt of medical records and/or images

Create and process confirmation letters of scheduled appointments, prompt response to incoming calls, e-mails and faxes from assessors or clients

Communicate clearly with clients, assessors, and examinees

Book ancillary services (interpreters, chaperones, transportation)

Perform miscellaneous job-related duties as assigned

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

Administrative Coordinator, Medical Assessment Office

Administrative Coordinator

Comma Recruitment are looking for an Administrative Coordinator to manage the front office reception desk, provide support to managers, other staff and office visitors by handling a variety of tasks in order to ensure that all interactions between our organization and others are positive and productive.

Requirements

• Post-secondary education or 2 years of related work experience
• Knowledge of the Statutory Accident Benefits Schedule

Qualifications

• Relevant experience in an Administrative role is required, medical / IME environment preferred
• Demonstrated ability to type a minimum of 35 W.P.M.
• Proficiency in Microsoft Office Suite
• Must possess strong tendencies for accuracy and attention to detail
• Demonstrated ability to work independently, prioritize work activities and manage time efficiently
• Solid working knowledge of PIPEDA/PHIPA and best practices
• Demonstrated ability to promote a positive team-oriented environment
• Demonstrated ability to work well under pressure
• Fluent command of the English language verbal/written. (French an asset)

Essential Duties and Responsibilities Include, but are not limited to the following  :

Answering phones, Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment changes, etc.

Call evaluees to confirm appointment details

Arrange ancillary service (transportation, translation and chaperone) as required

Greeting and assisting evaluees with intake process in clinic

Providing chaperone services in clinic as required

Arbitration letters

Monitor incoming faxes, emails

Medical document preparation (as needed)

Following up on missed/cancelled appointments

Forward all emails/documents/invoices/requests/inquiries received to the correct person/department

Communicate clearly with clients, assessors, and examinees

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

Medical Roster Development Coordinator – IME

Comma Recruitment are looking for a bright and talented coordinator with experience in a medical assessment environment. The Medical Roster Development Coordinator / General Administrator is primarily responsible for building our medical expert roster across Canada.

This role will work closely with Management and the Intake Team to identify where our Medical Expert coverage requires attention in the various parts of Canada where we conduct our Independent Medical Evaluations.

This will involve self-directed work to investigate our current coverage, our needs, and where opportunities to improve upon roster depth or expenses may exist. This role involves much communication with Medical Experts and their office staff.

It requires following a specific process towards onboarding experts and then maintaining our internal records relating to our Roster. You will conduct regular Roster reviews, update Roster CVs, onboarding packages, and Insurance coverage confirmation.

The role will also require focused projects based on needs of the Intake Department and based on needs of incoming Request for Proposals.

The job entails knowledge of our assessor panel, knowledge of different types of medical disciplines, the ability to remain organized with schedules, and the ability to coordinate and update a national roster of Medical Experts.

Requirements:

• University/college diploma (preferred) or experience in a medical assessment environment
• Minimum 1-2 years experience working in a medical assessment organization.
• Experience with the legislation for example SABS, Motor Vehicle Accident Claims, Personal Injury cases
• Strong communication skills, both written and verbal.
• Strong interpersonal skills.
• Strong organizational skills.
• Ability to support departmental and organizational goals.
• Extensive knowledge of medical disciplines.
• The ability work well with others.
• Strong problem solving, decision making, critical thinking skills.
• Strong computer skills – typing, Microsoft Word, Excel, application aptitude
• Need to be physically able to work regular shifts and to pay high attention to detail and work under demanding deadlines with multiple priority shifts.

We offer a wonderful working environment, a full time salaried role with training and ongoing mentoring, opportunity to work with industry experts and opportunities for growth and professional development.

Please forward resume to [email protected]

Commercial Lines Account Manager, Senior Broker – GTA

Comma Recruitment are looking for a Commercial Lines Broker to manage a book of new and renewal P&C, construction, manufacturing and wholesale business.

Looking for a confident and high calibre RIBO Broker to maintain and grow a quality book of commercial business.

• Manage a book of existing commercial business, renewals, upsell and cross sell
• Great knowledge of commercial policies, documentation and procedures.
• Strong aptitude for property and casualty policies, experience in other lines (Construction, Manufacturing, Wholesale markets, etc.) an asset

• Maintain the long-term profitability of a significant portfolio of accounts; the ability to successfully negotiate and build relationships to achieve new business, renewals and profitability.
• Develop and execute marketing plans to achieve retention and service goals
• Develop and maintain a professional relationship with clients and co-workers to enhance understanding of the target market and to contribute to quality service, problem solving, and risk selection
• Monitor key metrics, such as, renewal retention ratio, growth and loss ratio, formulating corrective action where necessary
• RIBO Licensed
• Excellent computer, verbal and written communication skills

Excellent base salary, bonus and opportunities for growth and development.

Full time role with bonuses, excellent benefit package and vacation.

Superb opportunity with leading brokerage, training and professional development provided, working with industry leaders and experts.

Please forward resume to [email protected]

IT Security Project Manager

Comma Recruitment are looking for a Security Project Manager to provide support in the delivery of multiple security initiatives. The SPM will also spearhead and assist with the planning and execution of assigned projects and provide expertise in security project management and delivery.

Responsibilities:

Design, implementation, support and delivery of security initiatives.

Implementation of technology, processes, procedures pertaining to any security initiatives.

Manage, deliver and control project quality of these initiatives using iterative methodologies.

Define and implement KPIs based on the services and controls in place.

Report accurately and regularly on project status, risks, blocks, budget, success criteria and timelines to Project Management Office.

Ability to support the team during various workload volumes while maintaining a strong, even demeanor.

Ability to lead clear and efficient discussions between all project stakeholders (internal  & external).

Conduct and report on SOC2 Assessment

Conduct and report on Type 1 and Type 2 Audit

Define and maintain policy management,

Review and remediate security vulnerabilities

Comma Recruitment are looking for the following Qualifications:

3-5 years hands-on experience in IT Security project and program management in large private sector organizations.

Project management experience delivering cyber-security projects.

Experience with Business Process Analysis; Process Improvement and Reengineering

Experience with traditional and innovative project management processes, techniques, tools across agile, iterative methods associated tools

Strong IT knowledge and cyber relevance with cyber threats, trends and technologies.

Demonstrated ability to apply project management and IT delivery principles while maintaining appropriate situational flexibility and pragmatism

Project excellence spanning Governance, Definition, Planning, Project Management & Control, Financials and Close-out.

Strong relationship leadership skills including Steering Committee and Stakeholder management (especially managing expectations)

Ability to effectively manage ambiguity

University degree, equivalent college diploma or relative experience in an Information Technology related field is required

Project Management certification and solid technical background would be considered asset

Strong communication and presentation skills

Familiarity with concepts of Information Security and Risk Management

Experienced in SOC1, SOC2 (type 1 & 2)

Knowledge of ISC2, ISO27001 and NIST framework

CISSP, CISM, CISA, GIAC are preferred

Please forward resume to [email protected]   

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