Bilingual High Value Account Manager

Comma Recruitment are looking for a talented Bilingual High Value Account Manager, this is not your average service broker role! You’ll be the primary point of contact for our exclusive VIP accounts – a growing program that’s central to our company’s future. Here’s why you’ll love this role:

• You’ll be part of a program that’s expanding, and you’ll have the opportunity to influence that growth from the ground up.
• You’ll manage a distinguished group of clients, offering tailored, white-glove service while ensuring they receive the exceptional attention that aligns with their unique need.

This is an exciting opportunity for someone who thrives on creating lasting client relationships and is eager to play a key role in the expansion of our VIP program.

As part of your role, you will:

• Be the go-to expert for high-value clients and strategic accounts, building strong, lasting relationships and offering tailored insurance solutions that meet their specific needs.
• Shape the future by being part of the VIP program and providing exceptional service and insights that drive growth and elevate the client experience.
• Take ownership of client interactions by handling inquiries, processing changes, and ensuring that all underwriting standards and requirements are met with excellence.
• Resolve challenges proactively, ensuring client satisfaction by addressing and resolving any product or service issues with creative, thoughtful solutions.
• Leave your mark on our growing program by sharing insights and recommendations with leadership, making sure we continuously improve and provide world-class service.

Qualifications

The perfect candidate for this role is someone who’s passionate about making an impact and excited about the prospect of being part of something bigger. This is the unique blend of skills and experience we would love to see in an ideal candidate:

• AMF license required.
• RIBO license(or a commitment to obtain one).
• Minimum of 3 years in personal lines automobile and property insurance.
• Proficiency in French and English is required.
• Intermediate knowledge of Microsoft Office Suite applications.
• A growth mindset and a desire to evolve your role as the VIP program expands.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Please forward resume to [email protected]

High Value Account Manager

Comma Recruitment are looking for a talented High Value Account Manager, 3+ years personal lines service and account management experience with strong experience servicing  VIP /High Value clients. You bring superb customer service standards along with experience with high value markets such as Intact Prestige, Onyx, Aviva Ovation, Chubb etc.

Primary Duties

• Respond to all client inquiries in a timely manner
• Review, analyze and counsel coverages, identifying any discrepancies on book of business
• Process and/or review all transactions
• Manage client policy renewals as well as re-market existing clients
• Cross-sell/upgrade existing coverage and/or present additional coverages as needed
• Evaluate policy coverage terms and limits relative to client needs and risk profile
• Manage and service books of business for VIP clients with “white glove” service
• Maintain professional relationships with clients and underwriters

Comma Recruitment are looking for :

• RIBO Licensed
• Working towards or have CIP or CAIB
• Experience with high net worth insurance carriers such as Chubb, Intact Prestige, Aviva Ovation and Northbridge Onyx
• 5+ years’ experience in Personal Lines, included client facing and knowledge in high net worth carriers
• 2+ years’ experience in managing and servicing a High Net Worth Personal Lines book of business
• Strong organizational skills and attention to detail
• Positive attitude with outstanding interpersonal and communication (oral & written) skills
• Must be able to work in office or a hybrid work model

Benefits

We offer a highly comprehensive benefits and vacation package that covers

• Medical Benefit
• Dental Care
• Vision Care
• Disability Insurance
• Extended Health Care
• Employee Assistance Program​

We also offer other perks like:

• On-site gym
• Employee Referral Program
• Company Events
• Company provided snacks/fruit/coffee/tea

Please forward resume to [email protected]

Recruitment and Roster Relations Manager

Comma Recruitment is looking for a Recruitment and Roster Manager to provide overall support to Assessment Services in ensuring appropriate availability and expertise within the Assessor Roster to meet the needs of the business.

Understanding the needs of the Scheduling/ Intake Teams and Client Stakeholders and combining that with the expectation of our assessors in relation to the client deliverables is essential for success in this role.

The Recruitment and Roster Relations Manager will be responsible for securing Block Booking dates and ensuring all Assessor Credentialing is current.

This is a full time position, working remotely.

Description:

• Responsible for identifying and anticipating assessor recruiting needs and gaps by Intake and Scheduling and sourcing appropriate assessors with the necessary expertise to ensure key metrics outlined in client service level agreements are met.
• Ensuring the recruitment and credentialing of assessor is completed properly (e.g., review of Curriculum Vitae, Good Standing with appropriate College, terms and conditions of Assessor obligations met and social media searches etc.)
• Ensure assessors receive proper onboarding and ongoing monitoring, maintenance of fees, assessment and report quality.
• Overall responsibility for maintaining the AB, BI, CAT, Occupational Health National rosters, and submission of all client roster submissions on a quarterly, year basis.
• Oversight and direction of Block Booking (pre-booking dates and block booking calendar is managed to meet key performance metrics).
• Responsible for overall assessor relations, fee negotiations and credentialing
• Assessor site visits on a regular basis

 

Qualifications

• IME Industry experience a must
• Business Development or Account Management experience would be an asset
• Excellent interpersonal and communication skills
• Attention to detail
• Ability to work under pressure
• Independent and Self-motivated
• Ability to problem-solve and adapt quickly
• Computer proficiency in Microsoft Office Programs (Outlook, Word, Excel), Smart Simple, other Client Referral Management Software, and web based meeting platforms (MS Teams)

Please forward resume to [email protected]

Administration, Ajax

Comma Recruitment are looking for a talented Administrator to work with a wonderful team located in Ajax.

Working with a team to organize scheduling for monthly, quarterly and annual fire inspections.

Schedule engineers and inspectors, review and update subsequent reports.

Email clients with inspection reminders

Respond to incoming calls and email inquiries

Review and type up new quotes

Accept deliveries and update system

Working Mon – Thursday 8:30 – 4:30pm and 8:30 – 4:00pm Friday from Ajax location

 

Comma Recruitment are looking for :

Strong administration skills, experience in a busy office environment.

Excellent communication skills verbal and written to effectively work with internal and external stakeholders.

Strong time management and organizational skills to manage competing priorities.

Current Microsoft Office working knowledge, experience with Excel and Outlook a great asset

Ability to work independently and as part of collaborative team environment.

We offer Full training provided and ongoing support and excellent hourly rate

Please forward resume to [email protected] 

Specialty Lines, Client Service Manager

Comma Recruitment is looking for a special lines underwriter to work with a leading international team as a Client Service Manager.

Client Service Managers are responsible for ensuring that every interaction is a great experience, with efficient flawless service standards upheld. They assist the Director of Specialty Lines – Fronting in managing all operational activities that are in scope for the fronting team, and also by establishing and maintaining excellent relationships with Managing General Agencies (MGAs), reinsurance brokers, and reinsurers externally as well as internal teams.

They provide coaching of other Specialty Lines staff – mixing their mentoring and technical experience to ensure that all on the team are supported.  They provide exceptional customer service to our MGA partners, ensuring that relationships and service are kept top-of-mind.  They manage client and reinsurers’ requests with the objective of resolving all questions related to the fronting portfolio. They understand and apply best business practices towards compliance, internal control, and operational risk controls for fronting programs in accordance with regulatory standards and policies.

 

We are looking for:

• Specialty Lines Underwriting (Fronting being a strong asset)
• Customer Service and Relationship-Building
• Coaching and mentoring

 

And you have:

• 5+ years of Commercial Underwriting (Property, Casualty, Fronting)
• Leadership experience
• Insurance accounting principle knowledge, including earning factors, reserves, Accounts Payable and Receivables

We offer:

• Superb salary, benefits and pension plan along with generous vacation.
• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• Growth opportunities to develop your career by applying to permanent roles as they become available.
• We help you prioritize your well-being from day one through, early leave days, wellness programs, rewards, and recognition programs.
• We care about the community and supports the causes you believe in with donation matching and team volunteer days.

Please forward resume to [email protected]

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