Claims Examiner – Toronto

Comma Recruitment is working with a leading claims company, looking for a talented Claims Examiner, you will be responsible for proactively managing a portfolio of claim files and working collaboratively with the claims team to maintain adequate production levels and customer relationships.

This is an exciting opportunity to be work within a rapidly expanding and developing claims company

Comma Recruitment are looking for:

• You’re organized and a master multi-tasker. You are attentive to detail and can effectively manage your time and priorities in a fast-paced environment.
• You’re analytical. You connect the dots and apply what you learned to solve problems.
• You take initiative. You don’t wait until you are told what to do. You anticipate project needs and are resourceful in getting the required information to get your job done.
• You’re a collaborative and business savvy individual willing to work across business units with a variety of stakeholders, demonstrating curiosity to learn beyond your own function.
• You’re a team-player. Our office has a collaborative atmosphere where learning from others and teaching others is important.
• You’re professional and client-oriented. We service clients across the globe and take pride in our professional work environment and reputation.
• You take ownership of the success of the organization and your actions contribute directly to our growth and profitability.

Responsibilities:
• Working as a Third-Party Administrator in the investigation, analysis, and direct oversight of full case load of nationwide first party property, liability and inland marine claims, with the opportunity to expand responsibilities into other lines of business.
• Target identification of subrogation opportunities and lead recovery efforts.
• Review independent adjuster reports for accuracy, and direct the investigation of your claims.
• Promptly communicate with Lloyd’s of London brokers and underwriting and claims personnel of other Carrier clients to provide outstanding customer service and results.
• Promptly communicate with insureds, claimants, retail agents, general agents, independent adjusters and attorneys as necessary. Strategize and take action to obtain best possible results for claims.
• This position requires a high degree of knowledge with regard to all aspects of first and third party coverage.
• Must be able to review insurance policy coverage, and prepare reservation of rights or declination letters when appropriate.
• Be an organized, effective communicator, and possess excellent analytical, writing, negotiation, and follow-up skills.
• Prepare proposed expense and loss reserve/settlement reports that exceed authority for submission to insurers and Lloyd’s Managing Agents.
• Provide technical assistance and direction to your team members and be a party to their success.
• Contribute to the capture of critical data and to the development of analytical reports to our clients.

Comma Recruitment are looking for the following qualifications:
• Post-secondary education
• Ability to read, understand, and apply policy terms
• Minimum of 3-5 years of first-party property and third-party liability adjusting experience
• Third party adjusting experience an advantage
• Insurance designations and commitment to ongoing insurance education preferred
• Exemplary customer service
• Ability to accurately handle a full case load in a fast paced environment
• Ability and willingness to commit to extended schedules following significant catastrophe losses
• Outstanding organizational skills and maintenance of diary system
• Competence in using MS Word, MS Excel, MS Outlook and the ability to learn new IT applications such as carrier or TPA systems
Please forward resume to [email protected]

Manager: Personal Lines Sales and Service

Comma Recruitment are looking for a talented manager to lead a sales and service team, personal lines for collector cars and motorcycles.
Reporting to the VP, Special Programs / Lifestyle you’ll be responsible for managing employees, planning and evaluating department activities, and managing performance of all team members. Client retention is a key focus of this job. Growing the client base is also important.

Comma Recruitment are looking for a manager with personal lines leadership experience:
• Ensures efficient and effective operation of the National Collector Cars and Motorcycles Sales and Service department, which includes setting targets, analyzing and responding to call centre performance data such as customer satisfaction and service results, coordinating workflow and communicating with other managers within the department.
• Maintains acceptable service levels for the business unit to align with corporate standards. Actively manages schedules to meet client expectations regarding authorization of “available time”, work “off phones”, outgoing calls, lunch times and vacations.
• Focuses on retention. This includes responding to clients’ questions, concerns or complaints, ensuring customer expectations are met and managing customer satisfaction according to corporate standards.
• Responds to escalated customer complaints, ensuring appropriate action is taken and working with required stakeholders to address the issue brought forward.
• Ensures call centre operational standards, customer service, policies, programs and procedures are maintained at all times. Identifies areas for improvement within the call centre and makes recommendations for continuously improving excellent customer service.
• Attracts new business. This includes responding to clients’ questions, concerns or complaints, and initiating new business through incoming calls, and cross-selling initiatives. Works with Marketing and Business Development teams to build plans to increase lead generation and sales.
• Works with key sales stakeholders to co-develop and implement strong and consistent sales processes.
• Supports strategic initiatives and accomplishes financial objectives. This includes gathering pertinent business, competitive, financial, service and operations information, and collecting forecasting requirements to prepare an annual budget and schedule expenditures and manages to it.
• Applies quality principles and practices to establish a strategic approach and to improve the organization’s operations and productivity. This includes managing processes to support the organization’s strategic direction and communicating, facilitating and supporting necessary changes for continuous improvement.
• Implements the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals; offering job coaching and training; conducting monthly one-on-one meetings; motivating and providing support to help employees meet objectives and quality requirements; reviewing progress; and offering feedback as required.
• Fosters high performance and leads the team with a clear focus on reducing customer effort and addressing customer issues. This includes recruiting, selecting and training individuals; communicating strategies and objectives; and providing team members with essential resources for performing individual job responsibilities efficiently and effectively. Ensures team members meet their targets to achieve overall organizational growth.
• Enforces the adherence to in-house policies to maintain the brokerage’s good standing. Works with the Corporate Licensing Coordinator to ensure all regulatory paperwork is filed in accordance with the relevant provincial regulators.
• Represents the brokerage with other insurance companies within the insurance community. This includes maintaining communication and resolving procedural and underwriting problems as required. This also includes holding regular meetings to discuss results, negotiate promotions and potential changes.
• Provides information to the VP, Lifestyle including annual objectives, business opportunities, results, trends, and competitive information. This also includes tabulating the sales and service standards data monthly and maintaining year-to-date figures.
• Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks in insurance, benchmarking best-in-class practices, and participating in professional associations.
• Performs other duties within competence, as assigned.

Comma Recruitment are looking for:
This is the unique blend of skills and experience we would love to see in an ideal candidate:
• RIBO licence is required (AMF or other National Licensing would be considered an asset).
• Management experience, ideally four years’ experience in a supervisory role.
• Experience in the property and casualty Leisure and Lifestyle industry specializing in Collector Cars and Motorcycle insurance (experience with other niche insurance segments such as boats, mobile homes and cottages is a plus).
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications
Please forward resume to [email protected]

Senior Commercial Underwriter

Comma Recruitment are looking for a talented Commercial Underwriter to join a leading insurer, the successful candidate will be knowledgeable and be able to provide best in class service to a portfolio of Broker partners while adhering to targets and goals.

The position requires strong attention to detail and organization; an ability to prioritize and successfully manage accountabilities within a fast paced and high-volume environment.

Summary of Role & Responsibilities:
• Provide technical underwriting expertise for mid-market property/casualty and automobile lines
• Analyze and evaluate results for your portfolio and use individual or collaborative judgment to ensure that profit and growth goals are met
• While working in a team environment, provide exceptional service to your assigned brokers in accordance to service standards with respect to the renewal portfolio, endorsements, cancellations, certificates etc.
• Mentor junior underwriting staff aiding in their career development
• Assist with training and coaching of other staff as required
• Perform peer quality control audits and validate adherence to corporate guidelines
• Build strong inter-department relationships that encourage our corporate culture
• Communicate results, outstanding issues, industry trends and business opportunities to the Commercial Management team
• Record underwriting information for the purpose of evaluation, assessment, audit and profitability.

Comma Recruitment are looking for:
• In-depth technical knowledge and experience working in both property/casualty and automobile lines
• Exceptional knowledge of underwriting principles, concepts and methodologies in a commercial environment
• Extensive knowledge of commercial rates and pricing to effectively underwrite and attract target business
• Possess strong team building, coaching and leadership skills
• Ability to work well independently as well as part of a team
• Strong oral and written communication skills
• Computer skills that enable independent management of a variety of programs
• Superior customer service and business acumen
• Leadership skills that include instinctive coaching and mentorship
Education and Experience:
• University / College degree
• CIP designation
• CRM, FCIP is an asset
• Minimum 5 years of Commercial underwriting experience

Please forward resume to [email protected]

Personal Lines Account Manager- GTA

Comma Recruitment are looking for RIBO licensed service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and remarkets.
This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.
Excellent salary, bonus, benefits and pension plan, work from home flexibility and a choice of GTA locations to work from.

Position Summary:
To provide customer service for Personal Insurance policies and taking responsibility for the retention of a large existing book of home and auto business
What you will be doing:
• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries and process renewals
• Complete relevant administrative tasks, process correct and accurate documentation
• Contact Underwriters and Adjusters to discuss guidelines and policy
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives

What you bring to the table:
• RIBO Licensed
• Insurance experience with two or more years customer service experience
• Exposure to insurance systems, systems like EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

High Value Account Manager

Comma Recruitment are looking for a talented High Value Account Manager, 3+ years personal lines service and account management experience with strong experience servicing VIP /High Value clients. You bring superb customer service standards along with experience with high value markets such as Intact Prestige, Onyx, Aviva Ovation, Chubb etc.

Primary Duties
• Respond to all client inquiries in a timely manner
• Review, analyze and counsel coverages, identifying any discrepancies on book of business
• Process and/or review all transactions
• Manage client policy renewals as well as re-market existing clients
• Cross-sell/upgrade existing coverage and/or present additional coverages as needed
• Evaluate policy coverage terms and limits relative to client needs and risk profile
• Manage and service books of business for VIP clients with “white glove” service
• Maintain professional relationships with clients and underwriters

Comma Recruitment are looking for :
• RIBO Licensed
• Working towards or have CIP or CAIB
• Experience with high net worth insurance carriers such as Chubb, Intact Prestige, Aviva Ovation and Northbridge Onyx
• 5+ years’ experience in Personal Lines, included client facing and knowledge in high net worth carriers
• 2+ years’ experience in managing and servicing a High Net Worth Personal Lines book of business
• Strong organizational skills and attention to detail
• Positive attitude with outstanding interpersonal and communication (oral & written) skills
• Must be able to work in office or a hybrid work model

 

Benefits
On top of a very competitive salary and bonus structure, we offer a highly comprehensive benefits and vacation package that covers
• Medical Benefit
• Dental Care
• Vision Care
• Disability Insurance
• Extended Health Care
• Employee Assistance Program
Please forward resume to [email protected]

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