Claims Technical Trainer

Technical Trainer

Developing and delivering claims training nationally, you’ll be responsible for working with the Training Director, Quality team & Senior claim Leaders to set the technical claims training strategy.

• Responsible for working with Training Director to develop and deliver technical claims training.

• Assists with the technical training strategy through the design, development and delivery of training courses, Updates existing course materials with respect to legislative or best practice changes, Improve/modify existing courses, Test and design student labs/exercises and case studies and design testing modules for courses

• Maintains external and internal contacts, stays abreast of legislation, and industry developments to update and meet ongoing training requirements

• Assists in executing a National training plan for claims in collaboration with the Director of Training to include: Determine curriculum for technical training, Develop courses where appropriate or source external providers , Determine the effectiveness of training programs

• Work with the Quality team and Director of Training to introduce Best Practices and Guidelines for new acquisitions through training.

• In collaboration with the training team assists in developing a training course for new staff on Claims Guidelines

• Provide technical direction by challenging, supporting and providing guidance to less qualified/experienced colleagues to ensure we are delivering market-leading claims service

• Responsible for working with the Quality team to identify training requirements and provides insights on best delivery methods

REQUIREMENTS

• Knowledge of the Canadian and US Legal system including the latest developments

• Expertise in handling all lines of claims

• Expert knowledge of Claims Guidelines

• CIP with 10 years experience handling claims

• Expert relationship skills demonstrated through verbal and written communication

• Ability to be creative, flexible in solving problems

• Strong organizational ability

• Strong presentation skills

• Willingness to travel

• Ability to work independently

PLEASE FORWARD RESUME TO [email protected]