IME Recruitment and Roster Relations Manager

Comma Recruitment are looking for a talented Recruitment and Roster Relations Manager, reporting to the Director you will provide overall support to assessment services in ensuring appropriate availability and expertise within the Assessor Roster to meet the needs of the business.

Understanding the needs of the Scheduling/ Intake Teams and Client Stakeholders and combining that with the expectation of our assessors in relation to the client SLA deliverables is essential for success in this role.

The Recruitment and Roster Relations Manager will oversee the Roster Administrator, responsible for securing Block Booking dates and ensuring all Assessor Credentialing is current.

This is a full time position, working remotely.

Description:

• Responsible for identifying and anticipating assessor recruiting needs and gaps by Intake and Scheduling and sourcing appropriate assessors with the necessary expertise to ensure key metrics outlined in client service level agreements are met.
• Ensuring the recruitment and credentialing of assessor is completed properly (e.g., review of Curriculum Vitae / Resume, Good Standing with appropriate College, terms and conditions of Assessor obligations met and social media searches etc.)
• Ensure assessors receive proper onboarding and ongoing monitoring, maintenance of fees, assessment and report quality.
• Overall responsibility for maintaining the AB, BI, CAT, Occupational Health National rosters, and submission of all client roster submissions on a quarterly, year basis.
• Supervise, train and oversee the responsibilities of the Roster Administrator (assessor information is updated accurately, pre-book dates and block booking calendar is managed to meet key performance metrics).
• Responsible for overall assessor relations, fee negotiations and credentialing
• Assessor site visits on a regular basis

 Qualifications

• IME Industry experience a must
• Business Development or Account Management experience would be an asset
• Excellent interpersonal and communication skills
• Attention to detail
• Ability to work under pressure
• Independent and Self-motivated
• Ability to problem-solve and adapt quickly
• Computer proficiency in Microsoft Office Programs (Outlook, Word, Excel), Smart Simple, other Client Referral Management Software, and web based meeting platforms (MS Teams)

Please forward resume to [email protected]

Senior Liability Adjuster

Comma Recruitment are looking for a talented Senior Liability adjuster with 5- 10 years experience investigating, negotiating and settling serious CGL and bodily injury claims. The adjuster will be responsible for direct file handling and communication with all involved parties.

 Role and Responsibilities:

• Confirm valid coverage.
• Fully investigate liability losses.
• Fully investigate serious injuries & exposure.
• Provide instruction and direction to internal and external vendors i.e.: Adjusters, Legal Counsel, Engineers.
• Calculate ultimate probable exposure and reserve accordingly.
• Maintain a proactive diary system to monitor files.
• Ensure files are up to date with reserve worksheet, case law, medical and liability information.
• Mentor and coach junior adjusters.
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
• Comply with service standards as outlined in Best Practices
• Actively participate in settlement initiatives along with both private and mandatory mediations.

Knowledge, Qualifications, Skills:

• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice.
• Experience with internal and external audits.

• Detail oriented and well-organized individual.
• Strong oral and written communication skills.
• Travel to mediations/pre-trials/trials is required.

• Superb interpersonal skills and leadership qualities/potential.
• Work well individually or as a part of a team.
• Computer literacy with strong working knowledge of Microsoft programs.

Education and Experience:

• Ideally 10 years of progressive experience adjusting CGL & BI claims
• CGL experience must include a strong background in coverage (duty to defend vs. indemnify), product liability, occupier’s liability, and environmental losses.
• Experience in Municipality losses and construction wrap up an asset.
• CIP designation or working towards one

We offer:

• Excellent package including competitive salary, benefits and vacation plan
• Exceptional hands-on training
• A chance to collaborate with and learn from experts
• A strong team environment
• A fun, friendly corporate culture
• A supportive leadership team committed to your success

Please forward resume to [email protected]

Bilingual Personal Lines CSR – Work from home full time

Comma Recruitment are looking for RIBO licensed service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and advise on  relevant products.

This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.

Work from home full time is available with this role and we will set you up with a home office and relevant equipment

Position Summary:

To provide front-line customer service for Personal Insurance policies and taking responsibility for the retention and account development of existing clients, quote and place new business as required.

What you will be doing:    

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
• Complete administrative tasks for the Personal Lines department
• Contact Underwriters and Adjusters to discuss guidelines and policy when required
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives
• Participate in community marketing initiatives

What you bring to the table:

• RIBO Licensed / OTL Licensed
• Minimum of one years insurance experience
• Ability to communicate in both English and French
• Two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

Property and Casualty Underwriter, Lloyds

Comma Recruitment are looking for a P&C Underwriter with experience with Lloyds markets, hard to place risks, reviewing submissions and building broker relationships, underwriting small, medium and complex risks, managing renewals and new business submissions.

• MGA, work with Lloyds, Offices across Canada
• Professional Development & Growth Opportunities
• Comprehensive Benefits Program
• Work from home flexibility

Qualifications

• 5 years underwriting property & casualty insurance lines.
• Work independently & in collaboration with other underwriters.
• Results oriented achieving production & underwriting profitability objectives.
• Good interpersonal, verbal & written communications
• Proficient in Microsoft Word, Excel, Power Point

Position Responsibilities

• Underwrite a range property & casualty with risk analysis, pricing & underwriting terms.
• Work independently & in collaboration with other underwriters.
• Achieve corporate production & underwriting profitability objectives.
• Maintain a proficient knowledge of corporate underwriting philosophy, rules & regulations.

Key Products Underwritten

• Trade Contractors – Excavation, Electrical, HVAC, Plumbing, Janitorial, Pest Control
• Security Firms
• Vape Stores
• Commercial Operations
• Products Liability
• Professional Liability
• Vacancies
• Excess Liability & Umbrella
• High Value Homes,
• Commercial Buildings Subscription Policies

Please forward resume to [email protected]

Mortgage Broker

Comma Recruitment are looking for a real star, a career-oriented and experienced mortgage underwriter/salesperson to join our outstanding team. You would be working directly with one of the highest producing mortgage brokers in Canada, and consistently exceeding our client’s expectations along the way. Potential to make $100,000+ per year.

Typical duties include:

• Handling leads
• Reviewing & analyzing documents
• Building client relationships
• Responding to inquiries by phone and email
• Educating Clients on mortgage options, and providing them with an unparalleled mortgage

experience

• Implementing marketing strategies
• File management
• …plus more exciting things!

Are you right for this position?

• Are you enthusiastic and able to work in a fast-paced environment?
• Are you trainable and willing to learn?
• Do you look for solutions vs. excuses?
• Are you an excellent communicator?
• Are you interested in being trained as an expert in mortgages and furthering your career in this field?
• Are you interested in having ‘just a job’? Or are you looking for a long-term career?
• Are you resourceful?
• Are you passionate about working in an office environment with a large potential for growth?
• Are you a self-starter and strong motivation?

Requirements
We are looking for a candidate with the following requirements:

• Valid Mortgage License is an asset but not necessary
• At least 5 years of industry experience
• Solid knowledge of the industry regulations
• Strong listening skills
• Solid typing skills
• Strong organizational skills and attention to detail
• In-depth knowledge of social media platforms is an asset (but not a requirement)
• Must be a team player
• Strong proficiency with computers, email, and Microsoft Office
• A solid grasp of the English language is a must.

We are 100% committed to delivering the best mortgage experience possible for our clients and we want someone who will love our clients as much as we do. We treat our clients like gold, so strong customer service and commitment to our client’s well-being are an absolute must.

We’re looking for some with drive who wants to get ahead in their career in the mortgage industry. We are a fast-growing team that is a part of a growing brokerage, so if you are looking to get on board with a big opportunity in the mortgage industry, then we may have exactly what you are looking for.

We will provide side-by-side training, teaching you all the ins and outs of a high-functioning mortgage team.

Please forward resume to [email protected]

RIBO Sales Broker

RIBO Sales Broker

Comma Recruitment are looking for talented sales staff with experience growing a book of personal lines home and auto business, there are also opportunities to write commercial lines. Entrepreneurial sales producers that want to grow and develop ownership and an amazing asset within 3 years while earning industry leading commissions, utilizing multiple markets and working in a digital first brokerage set up.

Superb commissions, renewal commissions and 50% book ownership.

Looking for confident and high calibre RIBO Brokers or OTL sales and service staff with the ability to create a referral network, bring in new and renewal business.

• Contact new and existing customers through various channels to promote personal lines and/or commercial lines products.
• Great knowledge of personal lines policies, documentation and procedures.

• Develop and execute sales and marketing plans to achieve retention and sales goals
• Develop and maintain a professional relationship with clients and co-workers to enhance understanding of the target market and to contribute to overall profitability of the team

• RIBO or OTL Licensed ( we will train and transfer from OTL to RIBO )
• Excellent computer, verbal and written communication skills
• Use of Insurance systems like EPIC, TAM, PowerBroker, CompuQuote etc an advantage
• Utilizing multiple markets and navigating through relevant portal

Superb commission structure of 65% for new business, 35% year over year renewals which snowball on top of new business commissions and also 50% book ownership.

Ongoing mentoring and training, work from home flexibility with flexible hours.

Superb opportunity with leading brokerage, training and professional development provided, working with industry leaders and experts.

Please forward resume to [email protected]

Bilingual STD Case Manager, French/English

Comma Recruitment are looking for a skilled Bilingual STD claims examiner to join our team, opportunities to work remotely while reporting into our GTA office.

Reporting to the Manager Life and Disability and working closely with the Team Lead, the Bilingual Disability Case Manager reviews, assesses and processes claims for applicable benefits using the technical knowledge obtained from the policies, procedural manuals, and industry and government communications.

Working in a team environment you will utilize your strong verbal and written communication skills when interacting with clients, claimants, and all relevant stakeholders. You must be able to work independently with little supervision, possess the ability to distinguish priorities and adapt well to change. The individual must work well under pressure, maintain production requirements and must be willing to work overtime as required.

The individual will ensure all claims are processed in date order, by automatically assisting other examiners in the processing of their assigned plan(s) when their own client base is in good order and will liaise in a professional manner with insurance agencies, doctors, trustees, members, management, lawyers and all other stakeholders, ensuring that only allowable information is released to recognized recipients and that all information is released in writing.

You will be required to process and manage Disability claims, establishing eligibility, calculation of earnings and benefit levels, along with obtaining the necessary medical evidence. You will ensure all necessary documentation is provided to the insurance carrier in order for them to process any claims submitted to them for adjudication.

The successful candidate will maintain daily production requirements as determined by the Manager and keep the Manager aware of problems or areas of concern that require special attention. Confidentiality must be maintained over client and corporate records and medical claims information.

You will be required to operate a claims payment database as well as able to perform manual calculations. Following training period, a minimum of 95% accuracy is required.

Success in this role would be the mastery of the processes you touch on a day-to-day basis and your ability to keep abreast of industry and government requirements.

 

Qualifications

• Bilingual (French and English)
• Minimum two years related experience. Must have experience adjudicating complex disability claims cases, preferably in a group insurance environment
• Experience adjudicating disability claims in a Unionized or Multi-employer background is an asset
• Must possess excellent customer service skills, be team oriented and cooperative with co-workers, consultants and departments
• Excellent analytical and letter writing skills, with attention to detail and accuracy
• Ability to prioritize, multi-task and adapt well to change in a busy office environment
• Ability to work well under pressure, meet deadlines and adhere to departmental standards.
• A self-directed individual who has demonstrated good judgment with the ability to initiate and accomplish tasks expediently and with minimum supervision
• Possesses current knowledge and keeps abreast of industry and government requirements.

Please forward resume to [email protected]   

Bilingual Service Broker , Quebec

Comma Recruitment are looking for a Bilingual, RIBO licensed Service Broker, responsible for servicing and existing book of home and auto business, personal lines insurance products.

The Bilingual Service Representative will reach service standards through excellent telephone conversations and using French and English communications skills.

Establishment of ongoing rapport with existing and new customers. Integrity, vision, and passion are essential for this role.

 

Responsibilities:

• Tailoring interactions by utilizing emerging technology solutions, phone and email.
• Identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business.
• Making changes, amendments to coverage and advising on insurance products.
• Answering incoming communications, following-up on clients and making endorsements.
• Creating a trusting environment, building and fostering a network of referrals to create new opportunities for revenue growth.
• Actively participating within the team unit and independently to continuously contribute to overall service improvement.
• Accurately processing account changes, maintaining complete customer documentation, preparing correspondence, and documenting files for follow up.

Qualifications:

• RIBO license or  AMF licensing is considered a great asset.
• A minimum of two years’ customer sales and service experience, preferably in personal lines, automobile or property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management and organizational skills to handle competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.
• The ability to fluently communicate in both English and French is required.

Please forward resume to [email protected]   

Sales Development Rep – Outbound B2B, IT    Base salary plus commissions

Comma Recruitment are looking for a talented outbound sales rep to work with quality leads for a dynamic, fast growing software company.

You will be reporting to the VP, Business Development who is responsible for the overall growth of the business. Your responsibilities will be to help senior account managers to generate revenue through the addition of new clients.

If you’re full of energy and get excited over leads and PO’s, you’ll fit in here just fine.

Our software has helped organizations drive over $16 billion in revenue, join us and soar to the top.

Responsibilities

Our Sales Development Rep is our future Sales Executive. We want to hear from candidates who are interested in progressing through our sales ranks, while earning a very competitive base salary plus uncapped bonuses/commissions.

Hiring and promoting from within is always choice number one.

• Make outbound calls to prospects to identify high quality opportunities
• Research target companies online in order to pre-qualify as sales opportunities
• Demonstrate the value propositions of our software platform and services
• Manage a high volume of leads in Hubspot to accurately and efficiently build pipeline
• Excel at qualifying each opportunity properly to ensure the right level of follow up
• Schedule discovery calls for the account executive in the sales team
• Follow up on various marketing campaigns and events with the goal of sourcing additional qualified leads
• Continuously develop sales and technology skills

‍Qualifications:

Required Skills and Attributes:

• 2 – 3 years of outbound calling and sales experience
• Knowledge of the tech industry
• Desire to move into a role of account executive
• Self-motivated and driven to succeed
• Proven track record of accomplishments and over-achievement of goals
• Excellent written and verbal communication skills
• Bachelor’s degree, College Diploma, or equivalent experience
• Strong verbal and written communication skills in English

Please forward resume to [email protected]

Claims Manager, LTD

Comma Recruitment are looking for an experienced claims case manager with supervisory experience to manage and coordinate our disability claims team.

• Ensuring the team meets productivity and quality standards.
• Assessing workflow and operating procedures to devise the most effective methods of accomplishing work to meet policy and client requirements as the team administers long term disability, rehabilitation and life benefit payments.
• Maintains department effectiveness by recruiting, selecting and co-ordinating training for individuals.
• Leads the performance management process by communicating job expectations and tracking progress and effectiveness of individual activities.
• Communicates with members, claimants, attorneys, physicians, insurers and senior staff regarding complex or contentious claims.

Comma Recruitment are looking for :

• A minimum of five years’ experience in claims or rehabilitation management including a minimum of two years’ experience in a supervisory role.
• General knowledge of mental health disorders and problems, common physical illnesses and disabilities, personality, functional and vocational assessment tools, cognitive behavioral approaches, and the rehabilitation process.
• Strong knowledge of insurance principles, practices and contracts, underwriting agreements, and LTD products and claims services.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.

Please forward resume to [email protected]

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