Special Risk Manager, Warranty and GAP

Comma Recruitment are looking for a Specialty Risk Manager, this is a National position, responsible for managing all activities related to Warranty and Guarantee lines of business. They ensure that we are operating at maximum efficiency, productivity, and profitability while achieving all Corporate and Regional goals, objectives, and service levels. The incumbent will also be responsible for identifying, investigating, and helping to develop new business opportunities.

They are passionate about maintaining strong relationships with our external stakeholders – this means regular meetings with Broker partners, Clients and Program Administrators.  As Manager of Warranty and GAP, they will work in collaboration with our partners to guide and educate, ensure compliance and help navigate regulatory landscape, while also ensuring strong profitability.

They also regularly work with the VP of Specialty Risk, among other senior leaders on a National level.

In other words, they’re well versed in this space and great at building relationships.  If you are too, consider joining us to lead our Warranty and GAP business segment!

We are looking for a Senior Underwriter or Special Risks Manager with:

• Specialty Underwriting, with a focus on Warranty and GAP
• Understanding of Regulatory landscape nationally
• Sales & Negotiation

You have:

• 5+ years of Warranty and/or GAP experience
• 5-10 years of Industry experience
• Strong customer service background
• Team-first mentality

We’re great at putting you first by:

• Industry leading salary and bonus structure
• Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)
• Promoting balance (flexible schedules, generous time off, and work from home options)
• Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)
• Helping you grow in your career (education assistance, internal mobility)
• Caring about the community and the causes you believe in (donation matching, team volunteering)

Please forward resume to [email protected]

Personal Lines CSR – Nova Scotia

Personal Lines CSR – Nova Scotia

Comma Recruitment are looking for Personal Lines service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and advise on  relevant products.

This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.

Either based in Halifax or work from home full time, or a flexible approach.

Position Summary:

To provide excellent customer service for Personal Insurance policies and taking responsibility for the retention and servicing of existing clients, quote and place new business as required, respond to service inquiries and address any issues re coverages.

What you will be doing:    

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
• Complete administrative tasks for the Personal Lines department
• Contact Underwriters and Adjusters to discuss guidelines and policy when required
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives
• Participate in community marketing initiatives

What you bring to the table:

• Insurance License – Nova Scotia License, CAIB, RIBO ( will consider OTL with willingness to update)
• Minimum of one years insurance experience
• Ability to communicate in both English and French is an asset
• Two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

Group Benefits Analyst, Health and Life Department

Comma Recruitment are looking for a talented Group Benefits Analyst to join our Life & Health Department.

This role is responsible to collaborate with Account Executive’s/Consultants to quote and negotiate new, renewal and endorsements of group benefit plans, providing accurate and timely written proposals to the AE’s/Consultant.

Communicate directly with clients from time to time requesting missing information required to quote.

Ensure new policy issued is accurate and aligns with the client proposal delivered by the AE. Respond to inquiries and make recommendations with a view to meeting shared objectives. May participate in client visits supporting the development of client relationship. Also, to provide technical advice, mentoring and coaching of team members.

What you will be doing:

• Analyzes group benefit renewal delivered from the insurance company by examining the claims experience
• Negotiates the renewal rates
• Recommends plan design changes, where appropriate
• Prepares the renewal presentation/proposal to the client in collaboration with the agent/advisor
• Reviews mid-point loss ratio results for reporting to client
• Maintains strong relationship with insurers
• Generates request to quote data and submits to selected carriers

What you bring to the table:

• 3+ Years of experience in Group Benefit Service and/or Sales
• Strong interpersonal and organization skills
• Prospecting – inbound and outbound cold calling
• Servicing and managing existing client base
• Rapid respond to customer enquiries
• Deliver sales presentations and assist with completing enrolment applications
• Demonstrated problem solving and analytical skills. Being solution oriented and able to effectively make recommendations based on client needs
• Strong knowledge of group benefits – understand different type of employer groups
• Broad understanding of current market trends
• Driven to quality customer care

Please forward resume to [email protected]

Digital Marketing and Customer Experience Consultant

Comma Recruitment are looking for a talented Digital Marketing Consultant to join our team.

The Digital Marketing and Customer Experience Consultant is responsible to design, develop, maintain and troubleshoot our websites, along with other digital marketing initiatives.

This requires the ability to plan, develop and implement strategies to promote products/brands and services online (e.g. search engine optimization). You will be working with website analytics to develop strategies and improve web performance.

You will also need to identify online trends and insights in order to optimize site performance to drive online traffic and increase conversion rates.

Responsibilities:

• Design and develop websites through the website Content Management Systems (CMS), HTML, Cascading Style Sheets (CSS), Java Script and Adobe Creative Suite.
• Monitor and maintain the corporate website, including content management, functionality and search engine optimization (SEO).
• Collaborate with internal teams, business stakeholders and digital partners to implement priorities to drive site traffic and lead conversion.
• Develop conversion optimization programs and implement design and product enhancements based on results.
• Leverage Google Analytics to analyze web statistics and create recommendations on area of opportunities to increase performance.
• Complete A/ B testing, multivariate and trend analysis to improve conversion rates and user experience (UX).
• Update, maintain and optimize Google My Business profiles.
• Support the customer experience program working with branches to enhance the customer experience.

What you bring to the table:

• Minimum 4 years of related experience.
• Degree and relevant experience in web design & development, Marketing and/or Business.
• Experience with web design and web development, including HTML, Cascading Style Sheets (CSS).
• High level of proficiency in using software tools and platforms, including Content Management Systems, Google Analytics, Google Search Console, Google Tag Manager, Adobe Creative Suite, Google My Business and Microsoft Office.
• Excellent project management, planning, and organizational skills
• Superior attention to detail
• Nice to have:
  • Google Data Studio
  • JavaScript
  • Adobe XD
  • Proficiency with Excel i.e. pivot tables, formulas and shortcuts.

What`s in it for you:

• Commitment to your growth and development
• Flexibility in how and where you work
• A very competitive compensation package
• Flexible health and dental benefits package
• An RRSP with a company matching component
• Be a part of a company that is one of Canada’s best employers

Please forward resume to [email protected]

Commercial Broker,  Manager

Comma Recruitment are looking for a talented Commercial Broker with management experience or strong leadership skills.

We have an opening for a Commercial Insurance Broker Manager to join our GTA West office.

The successful candidate will be responsible for a team of Commercial Insurance staff. This position will be accountable for managing a team and meeting the goals and objectives of the business unit.

Primary Responsibilities:

• Responsible for all day-to-day team management.
• Work with the Branch Managers to formulate strategy and operations for the department. Communicates, implements and monitors to ensure goals and objectives are attained.
• Responsible for the New Business management (pipe line management) strategy
• Responsible for ensuring that quality of service meets expected standards. Analyzes and resolves quality and customer service and sales issues. Follows up with clients as required or manages escalation of issues
• Responsible for specific marketing or advertising initiatives for the profit center.
• Responsible for administrative functions such as supervision and coordination of administrative staff and function, vacation coordination for the profit center to ensure appropriate back-up and coverage (inter-department) is available, office, building, facility, supplies management.
• Accountable for overall staffing and leadership of the team – motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
• Develop succession planning for all key positions.
• Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
• Provides ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.

Secondary Responsibilities:

• May be required to assist on some key commercial accounts and or assist with marketing of key accounts
• May be required to meet with staff at different locations

What you bring to the table:

• 2 – 5 years Commercial lines experience
• Management experience or strong leadership skills
• CIP, CRM or CAIB designation preferred or in progress
• RIBO License
• Excellent customer service skills and conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

What’s in it for you:

• Commitment to your growth and development
• Flexibility in how and where you work
• A competitive compensation package
• Flexible health and dental benefits package
• An RRSP with a company matching component
• Be a part of a company that is one of Canada’s best employers

Please forward resume to [email protected]

IME Report Reviewer: Catastrophic Impairment Determinations

Comma Recruitment are looking for a Regulated Healthcare Professional with (IME) Independent Medical Evaluation experience

This is a full time position – Opportunity to work remotely

Description:

• Clinical coordination of referrals requesting assessments for Catastrophic impairment determination (CAT)
• Review reports for clarity, objectivity, spelling and grammar, and formatting
• Ensure all questions are answered appropriately and clearly, utilizing the correct test of disability, applicable legislation, and within assessor’s area/scope specifically as it pertains to the selected criterion noted on OCF-19’s and the SABS
• Review and highlight requirement for clarification and/or inconsistencies in multiple reports that Assessors will review prior to finalizing their reports and ensure the appropriate ratings have been applied as per AMA Guides to the Evaluation of Permanent Impairment 4^th and 6^th edition and other relevant criterion (ASIA, SCIM, GOSE, Kings Outcome Scale)
• Work collaboratively with assessors to facilitate consensus opinions on multidisciplinary cases and the determination of catastrophic impairment within appropriate criterion
• Customer Service –  assist customers with questions, provide solutions and initiate appropriate steps / direct to appropriate departments to respond to customers’ needs
• Communicate any verbal recommendations that an Assessor made in reports to expedite any further investigations/assessments
• Ensure all timelines are met and assist in the facilitation of adherence to such timelines
• Follow up on any problems hindering the reporting process
• Assist with processing and facilitating addendums

Competencies:

• RHP licensed by the Health Professional’s respective college (appropriate jurisdiction)
• C-CAT course/certification and/or other relevant courses for catastrophic impairment determinations based on AMA Guides to the Evaluation of Permanent Impairment 4^th and 6^th edition and other criterion (ASIA, SCIM, GOSE, Kings Outcome Scale)
• At least 3 years’ experience in a Quality Assurance (IME Report Reviewer) role in an Independent Medical Evaluation (IME) company
• High attention to detail
• Proven ability in adaptability, problem solving and decision making skills
• Demonstrated ability to work in fast paced environment, with multiple ongoing tasks and strict timelines
• Excellent written and verbal communication skills
• Proven critical and analytical thinking skills
• Efficiency in computer skills in (MS Office 2003/2007, Outlook, Internet navigation)

Please forward resume to [email protected]

IME Recruitment and Roster Relations Manager

Comma Recruitment are looking for a talented Recruitment and Roster Relations Manager, reporting to the Director you will provide overall support to assessment services in ensuring appropriate availability and expertise within the Assessor Roster to meet the needs of the business.

Understanding the needs of the Scheduling/ Intake Teams and Client Stakeholders and combining that with the expectation of our assessors in relation to the client SLA deliverables is essential for success in this role.

The Recruitment and Roster Relations Manager will oversee the Roster Administrator, responsible for securing Block Booking dates and ensuring all Assessor Credentialing is current.

This is a full time position, working remotely.

Description:

• Responsible for identifying and anticipating assessor recruiting needs and gaps by Intake and Scheduling and sourcing appropriate assessors with the necessary expertise to ensure key metrics outlined in client service level agreements are met.
• Ensuring the recruitment and credentialing of assessor is completed properly (e.g., review of Curriculum Vitae / Resume, Good Standing with appropriate College, terms and conditions of Assessor obligations met and social media searches etc.)
• Ensure assessors receive proper onboarding and ongoing monitoring, maintenance of fees, assessment and report quality.
• Overall responsibility for maintaining the AB, BI, CAT, Occupational Health National rosters, and submission of all client roster submissions on a quarterly, year basis.
• Supervise, train and oversee the responsibilities of the Roster Administrator (assessor information is updated accurately, pre-book dates and block booking calendar is managed to meet key performance metrics).
• Responsible for overall assessor relations, fee negotiations and credentialing
• Assessor site visits on a regular basis

 Qualifications

• IME Industry experience a must
• Business Development or Account Management experience would be an asset
• Excellent interpersonal and communication skills
• Attention to detail
• Ability to work under pressure
• Independent and Self-motivated
• Ability to problem-solve and adapt quickly
• Computer proficiency in Microsoft Office Programs (Outlook, Word, Excel), Smart Simple, other Client Referral Management Software, and web based meeting platforms (MS Teams)

Please forward resume to [email protected]

Senior Liability Adjuster

Comma Recruitment are looking for a talented Senior Liability adjuster with 5- 10 years experience investigating, negotiating and settling serious CGL and bodily injury claims. The adjuster will be responsible for direct file handling and communication with all involved parties.

 Role and Responsibilities:

• Confirm valid coverage.
• Fully investigate liability losses.
• Fully investigate serious injuries & exposure.
• Provide instruction and direction to internal and external vendors i.e.: Adjusters, Legal Counsel, Engineers.
• Calculate ultimate probable exposure and reserve accordingly.
• Maintain a proactive diary system to monitor files.
• Ensure files are up to date with reserve worksheet, case law, medical and liability information.
• Mentor and coach junior adjusters.
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process.
• Comply with service standards as outlined in Best Practices
• Actively participate in settlement initiatives along with both private and mandatory mediations.

Knowledge, Qualifications, Skills:

• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice.
• Experience with internal and external audits.

• Detail oriented and well-organized individual.
• Strong oral and written communication skills.
• Travel to mediations/pre-trials/trials is required.

• Superb interpersonal skills and leadership qualities/potential.
• Work well individually or as a part of a team.
• Computer literacy with strong working knowledge of Microsoft programs.

Education and Experience:

• Ideally 10 years of progressive experience adjusting CGL & BI claims
• CGL experience must include a strong background in coverage (duty to defend vs. indemnify), product liability, occupier’s liability, and environmental losses.
• Experience in Municipality losses and construction wrap up an asset.
• CIP designation or working towards one

We offer:

• Excellent package including competitive salary, benefits and vacation plan
• Exceptional hands-on training
• A chance to collaborate with and learn from experts
• A strong team environment
• A fun, friendly corporate culture
• A supportive leadership team committed to your success

Please forward resume to [email protected]

Bilingual Personal Lines CSR – Work from home full time

Comma Recruitment are looking for RIBO licensed service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and advise on  relevant products.

This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.

Work from home full time is available with this role and we will set you up with a home office and relevant equipment

Position Summary:

To provide front-line customer service for Personal Insurance policies and taking responsibility for the retention and account development of existing clients, quote and place new business as required.

What you will be doing:    

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
• Complete administrative tasks for the Personal Lines department
• Contact Underwriters and Adjusters to discuss guidelines and policy when required
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives
• Participate in community marketing initiatives

What you bring to the table:

• RIBO Licensed / OTL Licensed
• Minimum of one years insurance experience
• Ability to communicate in both English and French
• Two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

Property and Casualty Underwriter, Lloyds

Comma Recruitment are looking for a P&C Underwriter with experience with Lloyds markets, hard to place risks, reviewing submissions and building broker relationships, underwriting small, medium and complex risks, managing renewals and new business submissions.

• MGA, work with Lloyds, Offices across Canada
• Professional Development & Growth Opportunities
• Comprehensive Benefits Program
• Work from home flexibility

Qualifications

• 5 years underwriting property & casualty insurance lines.
• Work independently & in collaboration with other underwriters.
• Results oriented achieving production & underwriting profitability objectives.
• Good interpersonal, verbal & written communications
• Proficient in Microsoft Word, Excel, Power Point

Position Responsibilities

• Underwrite a range property & casualty with risk analysis, pricing & underwriting terms.
• Work independently & in collaboration with other underwriters.
• Achieve corporate production & underwriting profitability objectives.
• Maintain a proficient knowledge of corporate underwriting philosophy, rules & regulations.

Key Products Underwritten

• Trade Contractors – Excavation, Electrical, HVAC, Plumbing, Janitorial, Pest Control
• Security Firms
• Vape Stores
• Commercial Operations
• Products Liability
• Professional Liability
• Vacancies
• Excess Liability & Umbrella
• High Value Homes,
• Commercial Buildings Subscription Policies

Please forward resume to [email protected]

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