Ocean Marine Underwriting Manager

Comma Recruitment are looking for a Manager, a Senior Underwriter Ocean Marine, to lead a team and handle large and complex Ocean Marine Underwriting.

You will be responsible for providing management to the Marine underwriting unit, for driving sales and underwriting and placing business. Using specialized knowledge and expertise in products and the industry, you will deliver strategic portfolio management, recommend and implement profitable action plans, develop and maintain relationships with brokers, and promote synergy within underwriting unit.

Demonstrated success at strategic thinking, innovation and leadership is critical.

Job Responsibilities

Underwriting: Analyzing Risk and Placing Business

• Maintain knowledge of carriers’ underwriting guidelines and/or brokerage markets
• Obtain adequate underwriting information for quoting, binding, and issuing
• Review coverage requirements, prices, and conditions
• Negotiate prices, terms, and conditions
• Submit quality submissions to markets
• Provide consultation to brokers regarding differences between quotes and coverages
• Promptly review inspections to verify quality of risk
• Ensure all renewal business is reviewed and quoted appropriately
• Ensure all files are documented properly to avoid potential E&O’s
• Maintain carrier relationships
• Stay abreast of underwriting practices and maintain licenses and certifications
• Delegate basic underwriting responsibilities to other Underwriters on the team and groom them for ownership of a novice book of business

Sales: Client Relations & Strategic Business Development

• Identifies new growth opportunities with key brokers and ensure they are qualified and meet with the organization’s appetite
• Develops and executes continuous product development initiatives by identifying areas of opportunity and creating new products that continue to differentiate us in the marketplace
• Develop broker clientele by networking to identify new clients and generate lists of prospective focus brokers
• Conduct marketing visits to build broker relationships.
• Maintain existing broker relationships to solicit renewals and generate new business
• Build and develop markets/relationships
• Develop marketing strategies to compete with other companies
• Ensure prompt and courteous client service is provided to all agents and brokers
• Delegate the sales, marketing, relationship management responsibilities to other Underwriters on the team and groom them for ownership of a novice book of business

Management: Supervising and Managing a Team of Associates and other Producers

• Builds a high performing and engaged team, with strong emphasis on development, coaching and supporting team members to achieve their career goals
• Regularly coaches team members, strengthening their underwriting and client support capabilities, and ensuring consistency in decision making across the unit
• Contribute to the selection, hiring, and promotion of producers and associates on your team
• Manage performance of team and ensure accountability, discipline, and recognition
• Define benchmarks for success and performance goals for team
• Set agenda and manage priorities and workload of associate underwriters on your team
• Build team engagement with activities and management techniques
• Train, develop, and nurture underwriters and associate underwriters on the team – skill, process knowledge, competency
• Provide guidance and mentorship to other producers in the office or region
• Cultivate trust, lead by example, and maintain an open door for team
• Conduct regular ‘one on one’s’ with each direct report

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• CIP or equivalent industry experience
• Provincial License or eligibility for obtaining
• High Industry Participation
• 5+ years of Marine Insurance experience
• Supervisory experience preferred
• Significant underwriting expertise strongly preferred
• Strong knowledge of domestic and international Marine markets
• Strong product development capabilities
• Leadership training an asset

Compensation Package

• Competitive base compensation & highly lucrative sales incentive bonus plan
• Health benefits
• Employer matched RRSP
• Employer paid continuing education courses, designations and licensing
• Many opportunities for career advancement

 Please forward resume to [email protected]

Construction and Manufacturing Underwriter

Comma Recruitment are looking for P&C Underwriters with experience in Construction and Manufacturing.

Our Underwriters customize solutions for our clients when they need advice on mid-market Construction and Manufacturing risks.  They work closely with our Actuarial and Claims departments and make Underwriting decisions that make sense for all parties.  They are passionate about maintaining strong relationships with our internal and external stakeholders and love utilizing their strong technical skills to ensure that risks are assessed properly.

Comma Recruitment are looking for Underwriters that are passionate about maintaining strong relationships with our brokers. Working in a collaborative team, there is the opportunity for coaching, mentoring and development from our more experienced underwriters to help grow your appetite of risks.

Comma Recruitment are looking for :

• Experience Underwriting Construction and Manufacturing risks
• Problem-solving and critical thinking
• Customer service and relationship-building

You have :

• Underwriting experience, with a Construction or Manufacturing focus
• Completed, or pursuing your CIP designation
• Strong customer service background
• Team-first mentality

Please forward resume to [email protected]

Underwriting Portfolio Lead, P&C

Comma Recruitment are looking for an Underwriting Manager or Senior Underwriter with experience managing portfolios, conducting audits and reviewing procedures, automation and IT.

Underwriting Portfolio Lead manages and oversees the enhancement and expansion of the automation of Commercial Underwriting rules within Small Business across all brands. They work in conjunction with the Lead Portfolio Analyst to oversee our current Underwriting automation and make recommendations for enhancements based on their findings.

They routinely work with both Underwriting and Technical Leads in order to ensure our practices are working as optimally as possible.

They are Digital Underwriting experts, and utilize this experience to review portfolios, conduct audits, review automation rules, and ensure that underwriting intent is being maintained. They think outside the box; consistently improving, transforming, and expanding our automation practices while keeping profitability top of mind.

Comma Recruitment are looking for:

• Digital Underwriting; understanding Underwriting platforms and complex automation practices
• Relationship-building, negotiation, and interpersonal skills across all levels
• Being a self-starter with a strong desire to influence and make positive changes

You bring:

• 10+ years of Property + Casualty experience
• Proficiency in operational procedures, workflow, and processing functions
• Working knowledge of other key functional areas (Claims, Risk Management, IT)
• Team-first mentality, while keeping profitability top of mind

Please forward resume to [email protected]

Executive Underwriter, Bilingual. National Underwriting Development and Training

Montreal and Toronto Locations

Comma Recruitment are looking for an Executive Underwriter with over 10 years underwriting experience and expertise in Property, Casualty and Auto. Must be bilingual for this national role, reviewing and developing underwriting practices, assessing training needs, developing and delivering  training content.

You will work hard to maintain the National Underwriting Framework for all lines of business – this includes regular reviews, assessing training needs, and delivery of Underwriting Training Content.

You are passionate about developing the knowledge base of our Underwriting team nationally, and are approachable, friendly, and above all else, want to see the company succeed.

Given the nature of the role, and its place within Corporate Underwriting, the technical knowledge for the Underwriting Learning Consultant is at the Executive Underwriting level.

If you have a passion for Property & Casualty Underwriting, and love sharing your knowledge with others, consider joining us to support our Corporate Underwriting team!

You’re great at:

• Commercial Underwriting (Property, Casualty, and Auto)
• Sharing knowledge and helping others flourish
• Building relationships and motivating others

You have:

• Bilingualism (French and English)
• 10 + years of Underwriting experience, with in-depth knowledge of Property, Casualty, and Auto (with a strong Commercial focus)
• Strong relationship building background, with a team approach
• An understanding of Adult Learning Principals is an asset

Please forward resume to [email protected]

Special Risk Manager, Warranty and GAP

Comma Recruitment are looking for a Specialty Risk Manager, this is a National position, responsible for managing all activities related to Warranty and Guarantee lines of business. They ensure that we are operating at maximum efficiency, productivity, and profitability while achieving all Corporate and Regional goals, objectives, and service levels. The incumbent will also be responsible for identifying, investigating, and helping to develop new business opportunities.

They are passionate about maintaining strong relationships with our external stakeholders – this means regular meetings with Broker partners, Clients and Program Administrators.  As Manager of Warranty and GAP, they will work in collaboration with our partners to guide and educate, ensure compliance and help navigate regulatory landscape, while also ensuring strong profitability.

They also regularly work with the VP of Specialty Risk, among other senior leaders on a National level.

In other words, they’re well versed in this space and great at building relationships.  If you are too, consider joining us to lead our Warranty and GAP business segment!

We are looking for a Senior Underwriter or Special Risks Manager with:

• Specialty Underwriting, with a focus on Warranty and GAP
• Understanding of Regulatory landscape nationally
• Sales & Negotiation

You have:

• 5+ years of Warranty and/or GAP experience
• 5-10 years of Industry experience
• Strong customer service background
• Team-first mentality

We’re great at putting you first by:

• Industry leading salary and bonus structure
• Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)
• Promoting balance (flexible schedules, generous time off, and work from home options)
• Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)
• Helping you grow in your career (education assistance, internal mobility)
• Caring about the community and the causes you believe in (donation matching, team volunteering)

Please forward resume to [email protected]

Personal Lines CSR – Nova Scotia

Personal Lines CSR – Nova Scotia

Comma Recruitment are looking for Personal Lines service staff to service a book of existing Personal Lines business, make amendments, policy changes, provide coverage advice, renewals and advise on  relevant products.

This is a full time, salaried role, benefits, vacation package, ongoing training and mentoring with a large, multi-national brokerage.

Either based in Halifax or work from home full time, or a flexible approach.

Position Summary:

To provide excellent customer service for Personal Insurance policies and taking responsibility for the retention and servicing of existing clients, quote and place new business as required, respond to service inquiries and address any issues re coverages.

What you will be doing:    

• Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
• Complete administrative tasks for the Personal Lines department
• Contact Underwriters and Adjusters to discuss guidelines and policy when required
• Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
• Keep current on underwriting rules and workflow processes
• Actively participate in training initiatives
• Participate in community marketing initiatives

What you bring to the table:

• Insurance License – Nova Scotia License, CAIB, RIBO ( will consider OTL with willingness to update)
• Minimum of one years insurance experience
• Ability to communicate in both English and French is an asset
• Two or more years customer service experience
• Exposure to insurance systems, EPIC is an asset
• Proficient in MS Office – Word, Excel, Outlook
• Excellent customer services skills and adept in conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

Please forward resume to [email protected]

Group Benefits Analyst, Health and Life Department

Comma Recruitment are looking for a talented Group Benefits Analyst to join our Life & Health Department.

This role is responsible to collaborate with Account Executive’s/Consultants to quote and negotiate new, renewal and endorsements of group benefit plans, providing accurate and timely written proposals to the AE’s/Consultant.

Communicate directly with clients from time to time requesting missing information required to quote.

Ensure new policy issued is accurate and aligns with the client proposal delivered by the AE. Respond to inquiries and make recommendations with a view to meeting shared objectives. May participate in client visits supporting the development of client relationship. Also, to provide technical advice, mentoring and coaching of team members.

What you will be doing:

• Analyzes group benefit renewal delivered from the insurance company by examining the claims experience
• Negotiates the renewal rates
• Recommends plan design changes, where appropriate
• Prepares the renewal presentation/proposal to the client in collaboration with the agent/advisor
• Reviews mid-point loss ratio results for reporting to client
• Maintains strong relationship with insurers
• Generates request to quote data and submits to selected carriers

What you bring to the table:

• 3+ Years of experience in Group Benefit Service and/or Sales
• Strong interpersonal and organization skills
• Prospecting – inbound and outbound cold calling
• Servicing and managing existing client base
• Rapid respond to customer enquiries
• Deliver sales presentations and assist with completing enrolment applications
• Demonstrated problem solving and analytical skills. Being solution oriented and able to effectively make recommendations based on client needs
• Strong knowledge of group benefits – understand different type of employer groups
• Broad understanding of current market trends
• Driven to quality customer care

Please forward resume to [email protected]

Digital Marketing and Customer Experience Consultant

Comma Recruitment are looking for a talented Digital Marketing Consultant to join our team.

The Digital Marketing and Customer Experience Consultant is responsible to design, develop, maintain and troubleshoot our websites, along with other digital marketing initiatives.

This requires the ability to plan, develop and implement strategies to promote products/brands and services online (e.g. search engine optimization). You will be working with website analytics to develop strategies and improve web performance.

You will also need to identify online trends and insights in order to optimize site performance to drive online traffic and increase conversion rates.

Responsibilities:

• Design and develop websites through the website Content Management Systems (CMS), HTML, Cascading Style Sheets (CSS), Java Script and Adobe Creative Suite.
• Monitor and maintain the corporate website, including content management, functionality and search engine optimization (SEO).
• Collaborate with internal teams, business stakeholders and digital partners to implement priorities to drive site traffic and lead conversion.
• Develop conversion optimization programs and implement design and product enhancements based on results.
• Leverage Google Analytics to analyze web statistics and create recommendations on area of opportunities to increase performance.
• Complete A/ B testing, multivariate and trend analysis to improve conversion rates and user experience (UX).
• Update, maintain and optimize Google My Business profiles.
• Support the customer experience program working with branches to enhance the customer experience.

What you bring to the table:

• Minimum 4 years of related experience.
• Degree and relevant experience in web design & development, Marketing and/or Business.
• Experience with web design and web development, including HTML, Cascading Style Sheets (CSS).
• High level of proficiency in using software tools and platforms, including Content Management Systems, Google Analytics, Google Search Console, Google Tag Manager, Adobe Creative Suite, Google My Business and Microsoft Office.
• Excellent project management, planning, and organizational skills
• Superior attention to detail
• Nice to have:
  • Google Data Studio
  • JavaScript
  • Adobe XD
  • Proficiency with Excel i.e. pivot tables, formulas and shortcuts.

What`s in it for you:

• Commitment to your growth and development
• Flexibility in how and where you work
• A very competitive compensation package
• Flexible health and dental benefits package
• An RRSP with a company matching component
• Be a part of a company that is one of Canada’s best employers

Please forward resume to [email protected]

Commercial Broker,  Manager

Comma Recruitment are looking for a talented Commercial Broker with management experience or strong leadership skills.

We have an opening for a Commercial Insurance Broker Manager to join our GTA West office.

The successful candidate will be responsible for a team of Commercial Insurance staff. This position will be accountable for managing a team and meeting the goals and objectives of the business unit.

Primary Responsibilities:

• Responsible for all day-to-day team management.
• Work with the Branch Managers to formulate strategy and operations for the department. Communicates, implements and monitors to ensure goals and objectives are attained.
• Responsible for the New Business management (pipe line management) strategy
• Responsible for ensuring that quality of service meets expected standards. Analyzes and resolves quality and customer service and sales issues. Follows up with clients as required or manages escalation of issues
• Responsible for specific marketing or advertising initiatives for the profit center.
• Responsible for administrative functions such as supervision and coordination of administrative staff and function, vacation coordination for the profit center to ensure appropriate back-up and coverage (inter-department) is available, office, building, facility, supplies management.
• Accountable for overall staffing and leadership of the team – motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
• Develop succession planning for all key positions.
• Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
• Provides ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.

Secondary Responsibilities:

• May be required to assist on some key commercial accounts and or assist with marketing of key accounts
• May be required to meet with staff at different locations

What you bring to the table:

• 2 – 5 years Commercial lines experience
• Management experience or strong leadership skills
• CIP, CRM or CAIB designation preferred or in progress
• RIBO License
• Excellent customer service skills and conflict resolution
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills

What’s in it for you:

• Commitment to your growth and development
• Flexibility in how and where you work
• A competitive compensation package
• Flexible health and dental benefits package
• An RRSP with a company matching component
• Be a part of a company that is one of Canada’s best employers

Please forward resume to [email protected]

IME Report Reviewer: Catastrophic Impairment Determinations

Comma Recruitment are looking for a Regulated Healthcare Professional with (IME) Independent Medical Evaluation experience

This is a full time position – Opportunity to work remotely

Description:

• Clinical coordination of referrals requesting assessments for Catastrophic impairment determination (CAT)
• Review reports for clarity, objectivity, spelling and grammar, and formatting
• Ensure all questions are answered appropriately and clearly, utilizing the correct test of disability, applicable legislation, and within assessor’s area/scope specifically as it pertains to the selected criterion noted on OCF-19’s and the SABS
• Review and highlight requirement for clarification and/or inconsistencies in multiple reports that Assessors will review prior to finalizing their reports and ensure the appropriate ratings have been applied as per AMA Guides to the Evaluation of Permanent Impairment 4^th and 6^th edition and other relevant criterion (ASIA, SCIM, GOSE, Kings Outcome Scale)
• Work collaboratively with assessors to facilitate consensus opinions on multidisciplinary cases and the determination of catastrophic impairment within appropriate criterion
• Customer Service –  assist customers with questions, provide solutions and initiate appropriate steps / direct to appropriate departments to respond to customers’ needs
• Communicate any verbal recommendations that an Assessor made in reports to expedite any further investigations/assessments
• Ensure all timelines are met and assist in the facilitation of adherence to such timelines
• Follow up on any problems hindering the reporting process
• Assist with processing and facilitating addendums

Competencies:

• RHP licensed by the Health Professional’s respective college (appropriate jurisdiction)
• C-CAT course/certification and/or other relevant courses for catastrophic impairment determinations based on AMA Guides to the Evaluation of Permanent Impairment 4^th and 6^th edition and other criterion (ASIA, SCIM, GOSE, Kings Outcome Scale)
• At least 3 years’ experience in a Quality Assurance (IME Report Reviewer) role in an Independent Medical Evaluation (IME) company
• High attention to detail
• Proven ability in adaptability, problem solving and decision making skills
• Demonstrated ability to work in fast paced environment, with multiple ongoing tasks and strict timelines
• Excellent written and verbal communication skills
• Proven critical and analytical thinking skills
• Efficiency in computer skills in (MS Office 2003/2007, Outlook, Internet navigation)

Please forward resume to [email protected]

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