Personal Lines, High Value Broker – Ottawa

Personal Lines, High Value Broker – Ottawa

(Remote work arrangements available)

Comma Recruitment are looking for a RIBO licensed insurance advisor to service an existing book of business, including many high value and antique vehicles, also to promote our products and follow up on leads and high value referrals

We offer a base salary with bonus, along with a very exciting commission structure. Excellent benefits, vacation and work from home, flexible hours and ongoing training and mentoring.

Identifying customer needs to build on existing products which includes developing plans, introducing new products and services and quoting and marketing high value personal insurance business while servicing an existing book of selected clients.

• Creating a trusting environment that fosters new sales opportunities and retention of existing business.
• Actively participating within the team unit and independently to continuously contribute to overall business improvement.
• Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met.
• Maintains a current database and promptly follows up on all client communications.
• Maintains accurate logs of quotes completed
• Keeps updated on company underwriting guidelines and changing markets.
• Directing or responding to telephone inquiries and written requests.
• Resolving product and service problems.
• Responding to inquiries to attract potential customers. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives.
• Processing rewrites and remarkets following established new-business guidelines.
• Providing quality service while adhering to customer service standards, keeping information confidential to protect operations

We are looking for RIBO licensed brokers with 2+ years experience with servicing or selling insurance policies, ideally within a brokerage environment. Experience with hi9gh value or antique vehicles a bonus

• Licensed to sell insurance, either a Quebec or RIBO license preferred
• Exceptional communication skills and the demonstrated ability to deal effectively with all level of internal and external stakeholders.
• Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner.
• Superior time management and organizational skills to handle competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.
• Preference given to candidates with experience using TAM, Epic, Salesforce and Company portals
• Bilingual French and English is an asset though not required for Ottawa based roles.

Please forward resume to [email protected]

Bilingual Personal Lines Insurance Broker, Quebec

Bilingual Personal Lines Insurance Broker, Quebec
(Remote, work from home full time)
Comma Recruitment are looking for a Quebec licensed insurance advisor to support our personal lines book of business, as a member of our Broker Service team, your responsibilities will include:
• Directing or responding to telephone inquiries and written requests.
• Resolving product and service problems.
• Responding to inquiries to attract potential customers. This includes answering questions and
providing information regarding products and services, obtaining ex-dates, and meeting or
surpassing ex-date objectives.
• Processing rewrites and remarkets following established new-business guidelines.
• Providing quality service while adhering to customer service standards, keeping information
confidential to protect operations.

Comma Recruitment are looking for wonderful service experience with a previous brokerage, superb communication skills and perfectly bilingual in French and English.

• The ability to communicate in both French and English is required.
• AMF or Licensed in Quebec, RIBO a bonus but not required
• A minimum of one year’s experience in personal lines automobile and property insurance.
• Hours are Monday to Friday 8:00am – 4:00pm or 9:00am – 5:00pm
• Intermediate knowledge of Microsoft Office Suite applications, experience with insurance
brokerage software such as Epic, PowerBroker or TAM is an asset

We offer:
• Excellent base salary plus bonus, full time role with training and development opportunities
• Full employer paid benefit package, vacation package and industry leading pension plan

Please forward resume to [email protected]

Commercial Lines Account Manager ( Senior and Intermediate )

Comma Recruitment are looking for two Commercial Lines Broker to service and manage a book of commercial risks, supporting producers and servicing existing clients for a national and established brokerage.

Looking for a confident and high calibre RIBO Service Broker to maintain a quality book of commercial business, support the sales team by servicing existing book of P&C, hospitality, CGL, E&O etc.

• Service a book of existing commercial business
• Good knowledge of commercial policies, documentation and procedures.
• Strong aptitude for property and casualty policies and relevant documentation, experience in other lines (Construction, Manufacturing, P&C, hospitality, CGL, E&O.) an asset

• Develop and execute high level of service standards, while building relationships with clients and coworkers.
• Develop and maintain a professional relationship with clients and co-workers to enhance understanding of the target market and to contribute to quality service, problem solving, and risk selection

• RIBO Licensed
• Excellent computer, verbal and written communication skills
• Strong communicator, excellent verbal and written communication skills.

Excellent base salary, benefits, vacation, pension, extensive work from home flexibility. (flexibility depending upon location and experience )

Superb opportunity with leading brokerage, training and professional development provided, working with industry leaders and experts.

Please forward resume to [email protected]

Insurance Admin Assistant

Insurance Administration Assistant

Comma Recruitment are looking for an Administrative Assistant to perform essential functions of the position that maintain the administrative workflow procedures and increase productivity for office as a whole.

The Administrative Assistant role will keep everything flowing from the start to the end of the day. From directing customers and documentation to the correct people, ensuring the office is stocked and running smoothly, to additional insurance related tasks as needed. This role is generally the first impression for the client so it is important to be professional, excel at customer service, be flexible and adaptive to change.

Core Competencies

• Customer Focus
• Communication
• Team Work
• Quality Orientation
• Problem Solving
• Accountability and Dependability
• Operating Equipment
• Ethics and Integrity

 

Job Duties

• Be able to multi-tasks
• Answer phones and distribute to the correct department and staff member
• Distribute faxes and emails
• Handle Stock
• Tend to mail at the end of the day
• Scanning and sorting incoming documentation
• Distributing EDI/Downloads
• Provide excellent customer service for first contact
• Data input into our Broker Management System
• Other duties as required to achieve team objectives

We offer a full time role with salary, opportunities to develop and train to be a full time broker.

Full benefit package, vacation, pension and incentives. 

Please forward resume to [email protected]

RIBO Broker and CSR – Durham Region

Comma Recruitment are looking for a RIBO broker, experienced in the Personal Lines realm but is also interested in learning and supporting the Commercial Lines book of business. You are self-motivated, resourceful and have an entrepreneurial spirt willing to wear many hats. You will work with Producers on their personal portfolios, building long-term relationships with the Producers, various Underwriters, and the clients you manage and generate new business opportunities.

You will also learn from and support the Commercial Account Managers on the Commercial portfolio.

Roles & Responsibilities:

PERSONAL LINES:

• Day to day client management and account maintenance. Act as one of the primary points of contact on PL accounts; responsible for maintaining key client and insurer relationships
• Process policy changes, endorsements, cancellations, payments, and inquiries
• Review and assess coverages as required and identify when needs change and there are cross-sell and up-sell opportunities
• Assist Producer with new business submissions, proposals, quotes, remarkets and binders as required
• Initiate, negotiate and process renewals
• Provide confirmation of insurance
• Manage claim submission and advocate for clients during claims process
• Responsible for generating new business opportunities in alignment with targets

COMMERCIAL LINES

• Process endorsements
• Review and issue Certificates of Insurance and liability slips as required
• Process small business renewals
• Assist with office administrative duties as required

Qualifications:

• Attention to detail, organized and solutions oriented in a fast paced, multi-faceted environment
• Currently holds a RIBO license in good standing
• Experienced in delivering client-focused solutions based on customer needs with the ability to deliver positive customer experiences
• Proven sales ability to round-out accounts and create new business opportunities
• Self starter and ability to build efficiencies within your daily workflow
• Min 1-2 years as a Personal Lines CSR
• Willingness to learn and support Commercial Lines
• Knowledge of insurance markets and reference to markets
• Knowledge of insurance rating and underwriting procedures
• Experience with the Broker Management Systems (PolicyWorks, Applied Epic, Applied Rating Services, CSR24 and Insurer Portals) an asset.
• Proficient with Microsoft Office products
• Communicates effectively and efficiently

Benefits and Compensation:

• Business casual dress
• Company events, social hours, and opportunities to give back to our community (post COVID 19)
• Group Benefits plan
• Paid Personal/Sick Days, vacation days
• Mobile phone reimbursement opportunity (2022)

Additional Information:

Office will be located in the Durham area. The selected candidate is expected to work in office, but there is flexibility to work from home.

Please forward resume to [email protected]

Commercial Lines Producer

Comma Recruitment are looking for a Commercial Lines Producer to utilize leads and generate new business.

• Overall responsibility for new sales production including generating a strong prospect pipeline
• Build client relationships with ability to identify their needs and mitigate risks
• Accountable to track personal progress against company sales plans for new business & cross-sell
• In collaboration with the Sales Manager, provide a strategic overview of the growth initiatives for your book
• Communicate with all key stakeholders to ensure they remain fully informed of all significant sales issues
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims and billing support
• Support, mentor and engage with the commercial account team assigned to assist on your book of business
• Maintain a strong work ethic with a total commitment to success each and every day
• Continuously improve your technical and market knowledge through ongoing training & networking

Work for a forward-thinking employer that provides:

• Great learning and growth opportunities
• Social and industry related events
• Flexible work arrangements
• Making a difference in our communities by partnering with charitable organizations
• A progressive and team-based culture

Key Employee Benefits:

• Competitive compensation package with unlimited upside based on performance
• Full Benefits Package
• Professional Development Courses and Designations
• Opportunity to work with an experienced and respected team of insurance professionals

Comma Recruitment are looking for:

• Minimum 1+ years commercial insurance experience
• R.I.B.O designation required as well as C.A.I.B or working towards the designation
• Client development/relationship management experience in Commercial Lines
• Strong sales background with demonstrated ability to outperform targets
• Superb interpersonal, communication, and effective problem solving skills
• Ability to be a self starter with strong written and oral communication skills as well as organizational skills
•  Advanced skills in Outlook, Excel, Word and EPIC

Please forward resume to [email protected]

Liability Adjuster

Comma Recruitment are looking for a talented Liability Adjuster, investigating, negotiating, and settling a variety of CGL and Bodily Injury claims. The adjuster will be responsible for direct file handling and communication with all involved parties

 Role and Responsibilities:

• Confirm valid coverage
• Investigate liability, serious injuries & exposure
• Provide instruction and direction to external vendors i.e.: independent adjusters, legal counsel, engineers
• Calculate ultimate probable exposure and reserve accordingly
• Maintain a diary system to monitor files
• Ensure files are up to date with BI worksheet, case law, medical and liability information
• Report any serious injuries to Manager
• Mentor and coach junior adjusters
• Prepare Major Loss/Reinsurance Reports and participate in Claims Committee process
• Comply with service standards as outlined in the claims manual
• Participate actively in settlement initiatives along with both private and mandatory mediations
• Any other duties as required

Knowledge, Qualifications, Skills:

• Detail oriented and well-organized individual
• Strong oral and written communication skills
• Travel to mediations/pre-trials/trials is required, when not virtual
• Superb interpersonal skills and leadership qualities/potential
• Work well individually or as a part of a team
• Computer literacy with strong working knowledge of Microsoft programs

Education and Experience:

• CIP designation or working towards obtaining designation
• Minimum 3-5 years of experience adjusting CGL & BI claims
• CGL experience including a strong background in coverage (duty to defend vs. indemnify), municipality losses, construction wrap up, product liability, occupier’s liability, and environmental losses is preferable
• Knowledge of regulatory and contractual obligations, medical terminology, vocational rehabilitation concepts and dispute resolution practice
• Experience with internal and external audits

We offer a very competitive salary, excellent benefits with vacation and pension plan.

• Exceptional hands-on training
• A chance to collaborate with and learn from experts
• A strong team environment
• A fun, friendly corporate culture
• A supportive leadership team committed to your success

Please forward resume to [email protected]

Commercial Account Manager, Service

Comma Recruitment are looking for a commercial account manager / CSR for a leading brokerage, experience supporting commercial brokers and managing / servicing a book of commercial policies.

• Provide assistance to the Commercial Insurance Broker
• Service Independent Business Unit accounts as well as writing new business
• Provide customers with prompt service by providing advice, help customers understand insurance, discuss customer concerns
• Receive and process all incoming Commercial paperwork
• Assist with quotes to customers, write new business, review existing coverage and update customer file information
• Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
• Process of endorsements, invoices, and follow up on payments
• Communicate with Insurance companies, negotiate with underwriters on customers behalf, negotiate renewal of terms, follow up with Adjusters on claims status
• Source and obtain additional information requested by the underwriter and complete applications

We are looking for:

• High School and/or Post Secondary Education
• 2+ years commercial insurance experience including property/casualty and automobile preferred
• RIBO License preferred
• Strong customer focus;
• Previous sales experience is an asset;
• Demonstrated ability to handle multiple priorities successfully;
• Strong analytical and organizational skills;
• Excellent verbal and written communication skills.

We offer a wonderful package including very competitive salary, opportunities for growth and professional development, working along side industry experts along with:

• Commitment to your growth and development
• Flexibility in how and where you work
• A competitive compensation package
• Flexible health and dental benefits package
• An RRSP with a company matching component

Please forward resume to [email protected]

RIBO Sales Broker ( Base + Commissions )

 Comma Recruitment are looking for a RIBO licensed Sales Broker, responsible for selling personal line insurance products or services through the achievement of opportunity-based sales quotas.

The Sales Specialist will surpass business targets through excellent telephone sales and communications skills. Quality leads will be provided and will need you to reach out to these new and existing clients to promote and sell personal lines home and auto personal lines business. They may also have requested quotes or completed online applications which will need following up and completing./closing.

 

Responsibilities:

• Tailoring interactions by utilizing emerging technology solutions, phone and email
• Identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business.
• Selling products by establishing contact and developing relationships with prospects, and contacting leads generated.
• Creating a trusting environment that fosters new sales opportunities and retention of existing business. Building and fostering a network of referrals to create new opportunities for revenue growth.
• Actively participating within the team unit and independently to continuously contribute to overall business improvement.
• Providing a professional and friendly experience throughout all contacts with new and existing clients.
• Utilizing 15+ markets including hard to place and complex/high value
• Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met.

 Qualifications:

• RIBO license
• A minimum of two years’ customer sales and service experience, preferably in personal lines, automobile or property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management and organizational skills to handle competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications.

We provide a great base salary with excellent commissions, bonuses, full benefit package and vacation plan.

Flexible hours and work from home opportunities. On going training, mentoring and professional development, industry education and growth opportunities provided

Please forward resume to [email protected]   

AB Adjuster, Work from home hybrid

AB Adjuster

Comma Recruitment are looking for an AB Adjuster, responsible for providing efficient and prompt investigation, evaluation, negotiation and settlement of a range of small to moderate size and/or moderately complex claims in accordance with corporate guidelines and best practices.

Experience with catastrophic files an asset for the senior roles but not essential for junior and intermediate roles.

We offer ongoing training and support, excellent salary, benefits and vacation, a flexible work from home/office hybrid role.

• Investigate, appraise/scope, confirm coverage, negotiate settlement and recovery, and conduct reporting and documentation of claims in accordance with established guidelines.
• Conduct investigations of claims through contact with insurers, claimants, witnesses, other carriers, physicians, contractors, lawyers, etc.
• Ensure the accurate and efficient payment of claims.
• Adhere to service standards by communicating effectively with all parties involved.
• Working knowledge of the company principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses and coverage questions.
• Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Working knowledge of Microsoft Office.
• Actively pursuing CIP/FCIP designation an asset.
• Ability to understand and interpret complex insurance contracts and changes in the interpretation as a result of case or statuary law.
• Ability to demonstrate patience, empathy and understanding in dealings with customers.
• Able to plan, organize, and manage multiple demands and changing priorities.
• Strong analytical, negotiation skills, problem-solving, investigative, and decision-making skills.

Please forward resume to [email protected]

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